Shoutout to the two guys working the counter (especially Joseph). They were absolutely getting…read morecooked....returns, pickups, reservations, phones ringing... the whole circus... and somehow stayed professional the entire time. The problem wasn't them, it was the system. I reserved my van weeks ahead and specifically mentioned THREE times that I needed cargo space. I was told, "Don't worry." Well... I worried for nothing because they still gave me the wrong van... My 8:00 AM reservation turned into a 10:30 AM departure, making me late to my event. Joseph apologized, made it right with a discount, and did what he could. Enterprise Corporate: your employees deserve a raise... and about three more coworkers. The staff is solid. The system on the other hand...Needs an oil change.

My experience with this Enterprise location was extremely disappointing. I received multiple…read moreconflicting explanations regarding charges that were applied to my account after I returned the rental vehicle. Each representative provided different information, and even the branch manager, Andre, changed his explanation weeks later. A refund that I was told would be processed never was, and no one took ownership of resolving the issue. What was most frustrating was the lack of customer service. Rather than listening to my concerns or attempting to de-escalate the situation, I felt dismissed. Instead of investigating why I had received conflicting information from multiple employees, I was simply told that Toyota had set up the rental incorrectly. While that may have contributed to the issue, it does not excuse the inconsistent communication or failure to provide accurate information. One final observation that contributed to my overall experience: when I returned the rental vehicle, no one asked whether I needed transportation back to the Toyota dealership or offered a shuttle. I ended up walking back, which fortunately was only about a 10-minute walk, so it wasn't a major inconvenience. However, when I arrived at Toyota, they asked whether Enterprise had brought me back, which gave me the impression that transportation is typically offered. While this wasn't the main issue, it added to the overall lack of communication and customer service I experienced. Overall, the experience was frustrating and unprofessional. I expect consistent information, accountability, and respectful customer service when trying to resolve a billing issue.

Fausto Garcia Thank…read moreYou so much Truly! I started my day off at a different enterprise and it completely ruined my whole morning but YOU made it so much better and I can not thank you enough I had a reservation for a car I've been planning a small get away to go visit my family who i haven't seen in so long ! I've been working so hard and I finally got the time to take off and plan it The first enterprise I went to I felt super rushed and pressured I felt unseen & unheard I understand this company is such a busy place especially with the weekend coming in But the customer service failed me I went to a second location which was a smaller location the man told me they are fully booked until later that day which I totally understood the man was so kind and very communicated with me The third location I went to was this location Let me tell you !!!! FAUSTO was so kind and very happy to help me He made me feel heard , seen and that my feelings were valid His communication was very strong and clear His customer service was top tier, I thought my weekend was going to be destroyed but he made it 1,000 times better it means so much to me when a business has great customer service & support ! That man went above and beyond for me I can't even imagine how beautiful he is to everyone els ! I hope his ways and work ethic is seen ! Because he deserves it all It's people like him who make this world a better place ! Truly This trip meant so much to me Renting a car was so important to me and with his help he made it possible Thank You

Night and day difference in customer service here at the Enterprise on Broadway. Although they were…read morenot the location we originally started with, the team immediately stepped in with empathy, patience, and professionalism after the terrible experience we had at Enterprise Auto Park. We were incredibly fortunate to be helped by Assistant Branch Manager Adrian Guzman, and honestly, his customer service is beyond exceptional. Adrian was calm, attentive, kind, and genuinely caring throughout the entire process. Even while juggling phone calls and multiple customers, he made everyone feel acknowledged by communicating clearly and letting people know he would be right with them. That level of attentiveness goes such a long way and is so rare these days. Adrian completely turned our experience around. He helped fix our reservation issue with patience and understanding, and he treated us with so much respect during a stressful situation. Enterprise is lucky to have someone like him representing their company; he absolutely deserves recognition, a promotion, or at the very least a raise. If you're looking to rent a car and want truly outstanding customer service, request Adrian Guzman at the Broadway location. He was honestly an angel for us that day. Five stars all the way!

If you're looking to rent a car through a private owner this is your spot!!! Miguel was awesome!!…read moreHis cars are clean, reliable, and up to date! The cars are in immaculate shape & are gas efficient!!! Thank you for a great rental experience!!

Miguel was very understanding and detail oriented when it came to everything about the car and our…read moretrip. He made sure that we were well taken care of and was extremely helpful every step of our renting experience. He is extremely professional and caring. His cars are well taken care of and maintained very well.

We were in need of a large truck to move items and this location had exactly what we needed to…read morerent. The woman at the counter (I didn't get her name, dang it) had dark long hair and was very helpful. She brought the truck up and did a visual inspection with us to identify all the dents and marks on the truck. We didn't feel rushed which was nice. She was helpful and friendly. We didn't end up needing it for the full rental and returned it back before it was due. No issues or complaints.

Manager threatened to call the cops and said get out her store. Denied making a new reservation and…read morebasically left me stranded. Terrible and I mean terrible management. She didn't give me her name. But she has colored eyes and has brownish hair. Get her fired or some more training. She claimed to not have vehicles but another employee confirmed they were. Never coming back here again.

I made the reservation online and picking up the rental was efficient and thorough. All I had to do…read morewas show my ID, do a walk around to check vehicle for damages with the representative and I was sent on my way. The drop off was easy too. I gave the keys to the representative and I left. The receipt was emailed to me. Except I had left my daughter's sentimental sunglasses in the car and I'm still trying to see if anyone would return it. The SUV I rented is being rented by another renter right now and I had to inquire for the 3rd time today because unfortunately the current renter extended according to the ladies who helped me at the front desk. I live nearby and so I will go back again next week. All I can do is hope that someone would return my daughter's sunglasses because of its sentimental value. It was an anniversary gift from her husband.

This was my first time here and I wasn't sure what to expect. Membership benefits are pretty non…read moreexistent despite your tier. I waited for over 40 minutes before being seen, longest wait I've dealt with as a Gold Plus Presidents Circle member. The vehicle was outside the lot and pictures still had to be taken which delayed the process even more. The solo worker remained professional, friendly, and consistent across all waiting customers, despite the challenge of dealing with multiple customers frustrations. The odd thing is, the place closes at 1200pm, and the reservations via online/app allows a 12pm reservation. But if you show up a minute past 12, the doors will be locked and you'll miss out. The location is a tight ingress/egress through the parking. It's at a busy corner intersection which makes getting out a challenge. The vehicle for the most part was clean, it did need some wiping down and vacuum in some areas. This could have used a better exterior wash. I'm not sure I'd use this location again due to its location and the fact that benefits mean nothing here.

Picked up a vehicle, just before our road trip. Because we were in a rush, I had my wife drive the…read morerental car so I didn't look over the inside of the car. I'll get to that in a minute, because I first want to cover the outside. I have never picked up a rental car that was dirty and already had bugs all over the hood and bumper. Since we were going to be on the road and picking up more bugs, that didn't matter too much. That should have triggered me to inspect the inside of the car, but I didn't and I was pissed when we got home. Now the inside: First, as soon as I sat in the car it smelled like cigarette smoke. And then I see a sign stating that here is a fee for smoking in the car. Next thing I noticed, after also reading the same note stating that there is a $200 fee for pet hair removal, I noticed the pet hair on the back seat and floors. I hope that they didn't charge the last customer, because they sure didn't do a good job removing the pet hair with that $200. The hair doesn't show up so good in the pictures, but you can see how dirty the inside of this rental is. I took these pictures just before cleaning inside, and loading up for our road trip.

I had reserved a convertible for our San Diego trip and chose Alamo, and it ended up being a good…read moredecision. Unfortunately, the car rental center is not inside the main terminal, so you do have to take a shuttle to the rental car area, which is about a 10-minute ride. When we landed, there was a long line, and it took us about 10-15 minutes to make the queue for the shuttle. Once we got to the rental car center, customer service was great. We had already checked in online and had our own insurance, so the process was pretty smooth. The customer service rep was really nice and even cracked some funny jokes. A few minutes later, we were in our car a white Mustang convertible in great shape and very clean. The only thing I wish they had done was give us a quick demo on how to close and lock the top, because we couldn't figure it out at first and had to watch a YouTube tutorial. Returning the vehicle was a breeze, and I got an email receipt within minutes. Overall, a smooth rental experience and a good choice for our San Diego trip!

I have never rented a car from this place before, ever, but every time I try to rent one, they…read moreclaim that I am on a "Do Not Rent" / DNR list. It is so frustrating because Costco Travel packages include an Alamo Rental Car. So I can never get the rental car in the package; which is just dumb. They say that there is a past rental agreement, in MY (very specific) name, from 26 years ago in which the rented vehicle was returned 2 days late. They say that the rental fees were paid but the DNR is in my name. So if the fees were paid, and the vehicle was returned, why is there a DNR in my name? They cannot explain. This makes no sense. When I asked them more details, they cannot give them to me, saying that the details and rental information are not available. It's a mystery and very dumb. Nevertheless, I am happy renting with other companies and not this one. They are super disrespectful whenever I try to rent from them and they cannot clear whatever the so-called DNR is in my name. No thank you Alamo.

I reserved a standard (gas-powered) compact car. When I arrived to pick it up, there were none…read moreavailable. Not just compact cars -- no cars. They tried to rent me another car which had just been turned in as I was standing at the counter, for a higher price. No apology. No offer to rent me the other car for the price of the car I had reserved. Just, 'this is the only car we have. It'll cost you more than you agreed to. Too bad for you if you don't want to take it.' I didn't take it because I do not do business with people with no integrity. DO NOT RENT FROM THEM!!!

DO NOT RENT FROM THIS PLACE THEY DO SHADY SHIT…read more *previous location on 690 L St Chula Vista CA 91911* My husband and I prepaid for our rental. When my husband arrived yesterday 2/28/24 CESAR (the employee who helped us) asked for our CC and told my husband that he was gonna run it for the deposit. When we checked the reciept, we found out we were charged AGAIN for the car for $250 not the deposit. Supposedly, CESAR couldn't find our reservation so he rebooked on the spot AT A HIGHER RATE. We called the 800 number and found out our original reservation was modified (not by us). So my husband told CESAR he wanted to cancel/return the car we were given and asked if he could reseve another rental or they match the price we orginally prepaid... CESAR said no they can't do that PLUS they didn't have any cars available anyway (even though their app said otherwise but ok). So then my husband asked if he could rent the car he had just returned again but at the price we orginally pre-paid...no response... lol what the fuck. None of it made sense. They didn't have any cars available but then how was CESAR able to deceivingly book us a car on the spot because he "couldnt find our pre-paid reservation"? We've been renting from this company for years but of course we'll be going elsewhere. Now we have to monitor our bank acct to make sure the charges do not post. And if they do we will have to go through the headache of disputing them.