Inadequate Solution by Ben…read more Unfortunately, we were "helped" or more accurately, spoken to by Ben, and customer service was nowhere in sight. We came in with a positive attitude, excited to finally pick up the car we had reserved over a month ago. To our surprise, the vehicle was not even on the lot. Instead of offering a real solution, Ben repeatedly suggested downgrade after downgrade. Naturally, we asked him, as the customer service representative, to help us locate the vehicle we originally reserved. Ben called both the Solana and Broadway locations. He told us Solana did not answer, while Broadway supposedly confirmed they had two of the vehicles we originally booked. As we waited for updates, Ben continued taking phone call after phone call, visibly becoming flustered and irritated. When we politely asked for an update, he looked at us in disbelief almost annoyed that we expected an actual resolution after waiting there. He then claimed he had already explained the situation, though at no point did he clearly confirm that a vehicle was secured for us. We simply asked for some kind of written confirmation or transfer note showing that Broadway was expecting us. Ben responded abruptly and dismissively, saying, "No, we cannot do that," in a rude and impatient tone. The entire interaction ended in disappointment and frustration. When we arrived at the Broadway location, we were informed that they had never received a call from Ben. They also explained that customers are not supposed to be sent to another location without confirmation or communication beforehand. Thankfully, although Broadway did not initially have the exact vehicle available, their staff treated us professionally, made actual calls, and ultimately found the car we had originally reserved. The difference in customer service between Broadway with Adrian Guzman (early 20's) and Ben( late 30's) at Auto Park was night and day. I'd like to apologize to Ben for us expecting customer service from a customer service representative. Newsflash: helping customers solve problems is part of the job. It honestly felt like Ben became overwhelmed by a few phone calls and could not properly handle customers standing in front of him. Instead of showing professionalism or empathy, he came across as irritated, dismissive, and unwilling to help resolve a situation that your company created.

By far one of the worst locations to book at. Not sure why…read morereservations time are given if not followed. I had to wait a full hour and change after checking in to receive my rental. Very unorganized and not very communicative with customers. I had to approach the desk again (an hour later) to get an update on my delayed car.

This place is an absolute joke And the guy who runs it is a thief. The deal was $165 for three days…read morewith $150 deposit. The car he rented to me was a piece of sh#%. it was wrecked in the front, and once I drove away all the lights popped on. I would have taken it right back but it was closing time when I got it and guy was gone already. So I planned on taking it back the very next day since it seemed unsafe for anyone to be driving but of course before I could drive it back the tire popped no exploded from very balled tires. Had to use my insurance to have it towed back to rental place. And on top of all that the guy refused to give me any of my money back besides my deposit. He kept my complete 165 for three days when I only had it for one. THIEF!! In addition to; when a Lyft driver picked me up -the rental guy waived goodbye to me smiling and laughing. Pissed me off. I'm still pissed.

We had a great experience with renting a car here. We ended up needing a car for almost 2 months…read moreand were completely taken care of. Prices were great. Some cars weren't in the best shape, but they got me where I needed to go and kept me cool with the ac in the heat.

Night and day difference in customer service here at the Enterprise on Broadway. Although they were…read morenot the location we originally started with, the team immediately stepped in with empathy, patience, and professionalism after the terrible experience we had at Enterprise Auto Park. We were incredibly fortunate to be helped by Assistant Branch Manager Adrian Guzman, and honestly, his customer service is beyond exceptional. Adrian was calm, attentive, kind, and genuinely caring throughout the entire process. Even while juggling phone calls and multiple customers, he made everyone feel acknowledged by communicating clearly and letting people know he would be right with them. That level of attentiveness goes such a long way and is so rare these days. Adrian completely turned our experience around. He helped fix our reservation issue with patience and understanding, and he treated us with so much respect during a stressful situation. Enterprise is lucky to have someone like him representing their company; he absolutely deserves recognition, a promotion, or at the very least a raise. If you're looking to rent a car and want truly outstanding customer service, request Adrian Guzman at the Broadway location. He was honestly an angel for us that day. Five stars all the way!

They are usually very good at getting yiu the vehicle you ask for. In this case I reserved a 7…read morepassenger van and because of a recall they couldn't rent me one. They did give me another vehicle that fit 7 passengers dodge Durango but the space was very limited. Made our 6 hrs drive very tiring for our passengers.

We were in need of a large truck to move items and this location had exactly what we needed to…read morerent. The woman at the counter (I didn't get her name, dang it) had dark long hair and was very helpful. She brought the truck up and did a visual inspection with us to identify all the dents and marks on the truck. We didn't feel rushed which was nice. She was helpful and friendly. We didn't end up needing it for the full rental and returned it back before it was due. No issues or complaints.

I came in on June 12th to purchase a rental. The lady working that day said that she didn't have…read moreany available cars, so then I left to look for another rental. I checked the enterprise app and the app showed that they had some cars available still and when I came back she still turned down the request to rent a car. Terrible experience. Don't publicize that you have a car available for a rental and then when the customer goes all the way to the location, they are told that there are no more cars available. That is a waste of the customer's time and gas.

This was my first time here and I wasn't sure what to expect. Membership benefits are pretty non…read moreexistent despite your tier. I waited for over 40 minutes before being seen, longest wait I've dealt with as a Gold Plus Presidents Circle member. The vehicle was outside the lot and pictures still had to be taken which delayed the process even more. The solo worker remained professional, friendly, and consistent across all waiting customers, despite the challenge of dealing with multiple customers frustrations. The odd thing is, the place closes at 1200pm, and the reservations via online/app allows a 12pm reservation. But if you show up a minute past 12, the doors will be locked and you'll miss out. The location is a tight ingress/egress through the parking. It's at a busy corner intersection which makes getting out a challenge. The vehicle for the most part was clean, it did need some wiping down and vacuum in some areas. This could have used a better exterior wash. I'm not sure I'd use this location again due to its location and the fact that benefits mean nothing here.

Whenever I need to rent a car, this is one of two places I always come back to, for these reasons:…read more Price Ease of rental check out and check in process Clerks are very attentive and friendly Location close to home Nice, reliable cars Cons: Small office building and parking/pick up area is minimal, only maybe 8-10 cars max are able to park here Located at a busy intersection Sometimes the cars are not the cleanest, but not so dirty that I can't live with it. I understand there is a shortage of staff everywhere in this pandemic, so minor flaws can be forgiven. The location is a small, stand alone building at the intersection of Sweetwater Rd. and Euclid Ave. Soapy Joes/Chevron Gas/7-eleven is right across the street, as well as the 805 North and South freeway exits. The only entrance to the parking area for Hertz is off of Euclid Ave. To exit, you will need to make a right onto Sweetwater Rd.

Picked up a vehicle, just before our road trip. Because we were in a rush, I had my wife drive the…read morerental car so I didn't look over the inside of the car. I'll get to that in a minute, because I first want to cover the outside. I have never picked up a rental car that was dirty and already had bugs all over the hood and bumper. Since we were going to be on the road and picking up more bugs, that didn't matter too much. That should have triggered me to inspect the inside of the car, but I didn't and I was pissed when we got home. Now the inside: First, as soon as I sat in the car it smelled like cigarette smoke. And then I see a sign stating that here is a fee for smoking in the car. Next thing I noticed, after also reading the same note stating that there is a $200 fee for pet hair removal, I noticed the pet hair on the back seat and floors. I hope that they didn't charge the last customer, because they sure didn't do a good job removing the pet hair with that $200. The hair doesn't show up so good in the pictures, but you can see how dirty the inside of this rental is. I took these pictures just before cleaning inside, and loading up for our road trip.

I had reserved a convertible for our San Diego trip and chose Alamo, and it ended up being a good…read moredecision. Unfortunately, the car rental center is not inside the main terminal, so you do have to take a shuttle to the rental car area, which is about a 10-minute ride. When we landed, there was a long line, and it took us about 10-15 minutes to make the queue for the shuttle. Once we got to the rental car center, customer service was great. We had already checked in online and had our own insurance, so the process was pretty smooth. The customer service rep was really nice and even cracked some funny jokes. A few minutes later, we were in our car a white Mustang convertible in great shape and very clean. The only thing I wish they had done was give us a quick demo on how to close and lock the top, because we couldn't figure it out at first and had to watch a YouTube tutorial. Returning the vehicle was a breeze, and I got an email receipt within minutes. Overall, a smooth rental experience and a good choice for our San Diego trip!

We just rented a car with the Alamo in the San Diego airport…read more It has been an amazing experience. The place is nicely designed , clean and organized. It has excellent customers service . Instead of line up at the counter , you can do self check at the machine. There is a car cable and adapter machine for phones in case you need one . They provide wheelchair service all the way from the airline gate to, to the shuttle bus statin and then when you get off the bus, they will continue to have a pusher to bring you to Alamo counter ! All seamless and one flow line service! The rental center is a few blocks away from the airport. Everyone will need to walk a very long walk to shuttle bus station. That will bring yo to the renal cars buildings . Their cars are new and we have the choice of one Nissan and one Corolla. We picked the Nissan because it has only 3000 miles . The return of car is easy and smooth . Highly recommended for such a great experience.

I reserved a standard (gas-powered) compact car. When I arrived to pick it up, there were none…read moreavailable. Not just compact cars -- no cars. They tried to rent me another car which had just been turned in as I was standing at the counter, for a higher price. No apology. No offer to rent me the other car for the price of the car I had reserved. Just, 'this is the only car we have. It'll cost you more than you agreed to. Too bad for you if you don't want to take it.' I didn't take it because I do not do business with people with no integrity. DO NOT RENT FROM THEM!!!

DO NOT RENT FROM THIS PLACE THEY DO SHADY SHIT…read more *previous location on 690 L St Chula Vista CA 91911* My husband and I prepaid for our rental. When my husband arrived yesterday 2/28/24 CESAR (the employee who helped us) asked for our CC and told my husband that he was gonna run it for the deposit. When we checked the reciept, we found out we were charged AGAIN for the car for $250 not the deposit. Supposedly, CESAR couldn't find our reservation so he rebooked on the spot AT A HIGHER RATE. We called the 800 number and found out our original reservation was modified (not by us). So my husband told CESAR he wanted to cancel/return the car we were given and asked if he could reseve another rental or they match the price we orginally prepaid... CESAR said no they can't do that PLUS they didn't have any cars available anyway (even though their app said otherwise but ok). So then my husband asked if he could rent the car he had just returned again but at the price we orginally pre-paid...no response... lol what the fuck. None of it made sense. They didn't have any cars available but then how was CESAR able to deceivingly book us a car on the spot because he "couldnt find our pre-paid reservation"? We've been renting from this company for years but of course we'll be going elsewhere. Now we have to monitor our bank acct to make sure the charges do not post. And if they do we will have to go through the headache of disputing them.