They never answer their phone and when I went up there they still didn't care . They sit behind the wall and be lazy . Like I know budget is suppose to be affordable car rentals but that don't mean to have piss poor service. It don't have to be a you get what you pay for type of service. read more

First off it was HOT inside like they had the heater on. No ventilation. They do check credit scores here and if it's not over 650, they can't help you. All in all they just don't seem to want to help. Go to enterprise rent a car! read more

We had a reservation for a minivan that was paid in full, my husband went to pick up our vehicle and he was told they had no minivans available, what's the point of having a reservation if they don't honor it, the whole thing turned into a nightmare, tears included, not the way we wanted to start our vacation! read more

Tania & Colton are great. I love renting here. In & out. Professional. Value. Winning.

Long story short, booked 4 months in advance, they called an hour before we were suppose to pick it up and said they didn't have any truck for us, I even called the day before and confirmed everything. After stressing out they called back and said they found a truck at the airport. Airport is more expensive, no discount was given, and on top of that they were rude and created a lot of back and forth hassle because they messed up the names on the paperwork. We always go through Raul on Tropicana, He's no longer there but his training still shows, And the Tropicana Budget I have never had an issue in 20 years. Next time Im either going to make the longer drive or go with Enterprise. read more

We have rented here a few times and the whole process and experience was exceptional. Special mention to Tanya and her associate. This would be our go to rental car place! read more

This location is amazing they are super helpful . Tanya the desk clerk helped me so much with all my questions.

This isn't just about the rental car and experience (which was amazing); it's also about the employees. The receptionist Tanya was professional and incredibly kind; my wait for my Uber felt more like I was passing the time with a friend. Her and the employee who looked over my car were efficient, A++. Budget, I will continue to rent with you not only for the convenience and quality, but for employees like this who had a gracious touch to your company. read more

I will never rent from Budget again. Twice in 3 months ive been accused of damaging the car. My driving record is clean. The most recent is a window chip that more than likely was caused from driving on the freeway which is no fault of mine. This company is horrible. read more

Tania is amazing!!!! She is an amazing asset to budget rental car. She's the reason I keep going back

I reserved a car a week in advance, but when I showed up, they told me there were no cars available. Instead of honoring my reservation, they offered to put me on a waitlist....with four people ahead of me. Then they had the nerve to offer me a smaller car for a higher price. So just to be clear: they didn't have the car I reserved, gave no warning, and their solution was to charge me more for less. Completely unacceptable and unprofessional. What's the point of making a reservation if it means absolutely nothing? read more

My mom accidentally left her purse in a rental with over $2000 in her purse.. went back for it less than an hour after the rental was returned and the employees there claimed it was cleaned and rented out claiming there was not bag. Refusing to show us the video from the security system.. total lack of integrity and honesty.. I don't recommend anybody do business here. read more

We have rented from this location twice in the past two weeks, and we have had a good experience here so far. Last weekend, I rented an economy car for my spouse to take his parents on a weekend road trip to Los Angeles. We wanted a fuel efficient vehicle to offset California's high gas prices and thought this was a better option over my full-size pickup truck. Check-in was quick and easy, and they gave us a Hyundai Accent. Overall, the car was great on gas, and it got them safely to L.A. and back to Vegas with no issues. The only downside they had was my mother-in law said the smell of Mary-Jane started to become very, very strong 1/2 way to L.A. once the air freshener wore off. I noticed when we picked up the car that the smell of air freshener was very powerful. We brought this to Budget's attention when we returned the vehicle, and they were very empathetic about it and apologized. They explained that they try very hard to educate people about not smoking in the vehicles, a they do impose a fine on those that do violate the "no smoking" policy, but this is Vegas after all, and no matter how hard they try, people here are still smoking Mary Jane in the cars and it's extremely hard to get the smell out. We totally understood their dilemma and appreciated the explanation and apology. Our second rental was this past weekend. We opted for a full-size rental this time and received a Toyota Camry. I'm telling you one thing... this Camry was absolutely amazing on gas! It literally got us to St. George, UT, Page, AZ, the Grand Canyon, Flagstaff and back to Vegas on less than 1 1/4 tank of gas. The Camry was also clean, stylish and smelled very clean. Overall, their rental prices are very competitive, and the staff is friendly, welcoming and generally care about their customer's experience. I definitely plan on renting from them again in the future. Recommended! read more

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Rented a car from this location and was going to return the car Monday morning because they don't have a drop box and are closed on Sunday. Dropped the car off at 7:55am when they open at 7:30 and was charged an extension fee. Tried calling three different times to see why the extension fee was charged and got hung up on every time after being on hold for 10-20 minutes each time. Won't be using this location again. read more

UNSAFE VEHICLES... Nothing but EXCUSES!!!!! Picked up car and Drove into Desert from Henderson Nevada location to California. We got stuck with no oil in car and no A/C halfway to Anaheim. Called Budget and I was told to drive to the Anaheim airport to exchange the car. Upon returning the 2nd vehicle, they gave me a surcharge of $196 for gas, because I didn't fill up the "UNSAFE VEHICLE" before returning it to the airport location. It was impossible to get gas in a unsafe vehicle when I had 2 small children who were suffering from heat exhaustion. The temperature had soared to 118 degrees, in the desert and I was unwilling to put my family in further danger. I was told to call Customer Service. I have still not received a call back .... No one has any concern for Customer and Vehicle Safety!!!! Extremely Incompetent and Unprofessional Salespeople read more

Booked online Sunday for a Monday morning pick up. Tania was my service rep and was a total gem. She had my paperwork up and ready to go when I walked in. I reserved a car for the week to drive around town as my car is out of commission and she made the process smooth and answered any questions I had. Personable and professional. Her colleague brought the car out and I was on my way in less than 10 minutes. Another customer came in twice and asked a few questions during our interaction, but Tania didn't miss a beat and assisted her too. Sometimes in our hectic lives its nice when things go smoothly and this morning it did, thanks to Tania! read more

Budget Rent A Car - Toyota Corolla! - Car Rental Near Me - Henderson, Nevada

This store has amazing customer Service! I've rented from this location multiple times and always they go above and beyond.

Budget company need to educate their people to reserve a car. We drive here and there is no car for us to pick up. They looked it up and said it's at the airport location so, They're sending us to the airport. To make things worse the one at the airport can't find our reservation. They do have cars but he said I have to pay more for it. That I've should have made reservation more than 24 hours, I told the guy I made the original reservation 2 weeks ago.. terrible customer service. Someone needs to look into this matter. read more

The customer service here is the best. Very friendly staff, especially Tania, and I found their rates very reasonable. Will definitely use Budget in Henderson again. read more

Will never go to this place again. They do not honor your reservation and will not help, your on your own! I reserved a compact car a week ago for Thanksgiving break, came there in the afternoon and the guy said they have no cars cause people where not turning them in on time. They never called me ahead of time to warn me and was informed that next car would be first come first serve even though I had a reservation. I called budget customer support they told me they can get me another car at a different location but to try again at the original place. Came back to the original budget a few hours later. There was a different person who helped. The compact cars were still unavailable but she upgraded me for free to a full size car. The guy in the afternoon never offered an upgrade or direct me to another budget location to get another car. He had a I don't care attitude and told me he can't even call me if another car is available I just had to keep coming there. I don't know if it's because of this location or the afternoon shift worker but budget support says this is not standard practice to just leave you with nothing. They could of done so many other things if they knew they were low on compact cars. Inexcusable, you would be literally stuck with no transportation. Be warned. A tip, if this happens to you on a Holiday do not call budget rental, they will try to give you car at another location but with the 4x higher holiday price, call budget support instead. read more

I have made this my go too for rentals. The vehicles are clean n the service is good. The 3 Star rating is because of the internet glitch and being unable to secure a rental online. I have spoken to them personally and they have stated it's been a problem for a long time. They don't have a solution for the internet problem. read more

I'm searching for a rental car with a complicated pickup and return situation and had legit questions I needed to discuss with a human rather than a simple booking online. So I decided to call this location since it's close by and perhaps I could get my booking information done on the phone. The guy answering the phone spoke so quickly that I'm not even sure what he said and I didn't catch his name either. So, rather than have a conversation with an unknown person, I courteously asked him his name. He answered me with a snarky chuckle and said, "what difference does it make?" I said I hadn't understood what he said and was just wanting to know who I was speaking to. After a second, I realized this wasn't someone I was forced to do business with and told him I'd just call another company. This Byron who's answering your potential customer calls explains why your location has such a low rating on Yelp. Do better Budget, your customer service sucks! read more

Friendly staff. They worked directly with my dealership to coordinate the days I needed the rental based on my cars repairs. Would recommend them to anyone in henderson area needing a rental. read more

Car rental was fine, but on returning the car the attendant asked if I had a party in the car. When I asked to what he was referring, he said it was dirty. I ran the car through the car wash and cleaned it. He wanted to charge a cleaning fee. I've rented cars all over the world and have never been charged a cleaning fee. I guess I won't be going back to Budget on Gibson. read more

I am actually very surprised to see the overall Yelp rating of only two stars. Guess it's a good thing that I didn't read the Yelp reviews before reserving. We always rent a vehicle when we take a road trip which is at least twice a year. For the last few years, we've been renting from an Enterprise location using the Costco pricing BUT the last two times, they tried to sneak in the non-Costco price. The first time, I didn't catch it until it was too late. The second time, I did catch it and it was corrected before I signed anything BUT that sneaky trick is why we won't rent from them anymore. And they never have the vehicle we reserved. So I decided to try Budget using our AARP benefit. The price was great. We arrived an hour early so they gave us a bigger vehicle for less money. (It was the same price but we had requested GPS. The vehicle we were given instead didn't have GPS, so that saved us money. We didn't really need the GPS as we were going somewhere we've gone many times.) The outside of the vehicle was not very clean; the windshield was a mess. My husband could barely see through it, so his first stop was a gas station so that he could drive the vehicle through a car wash and then clean the windshield. But the inside was nice and clean; not the case with the vehicle we rented from the Enterprise on Eastern Avenue last year. Everyone was friendly and helpful. We were a little bit nervous about agreeing in writing that we would pay $100 for excess dirtiness, so my husband not only filled the vehicle but ran it through the car wash before returning it. We don't have pets nor children, but ... it concerned us. In the end, the experience was very positive. I'm planning to rent a vehicle for my June road trip from this same location because of our good experience. read more

We needed a vehicle while ours was being used by a relative for a trip to ABQ. Budget hand one for a super price. One small challenge noted was the car was only for use in 4 states surrounding Nevada. Not a problem for us, but could be a wake up for others. read more

Technology deficient. My fault entirely for forgetting my physical credit/debit cards, but the business should be able to accept google pay/apple pay. read more

We had a reservation at another car rental in the same area, and the employees were horrible. We left without getting our car. We went into Budget, and we were instantly greeted by Tania. She helped us get a same-day rental, and the whole experience was amazing. She made our day with her professionalism and great customer service. read more

I had to cancel my appointment because I'm having surgery. My appointment was for the ninth to pick it up and I just canceled it today on February 26 and they charged me $50 to cancel it. I will not be using them and I will not recommend budget what a shame. I was planning rescheduling my appointment for a couple of weeks after my recovery, but I don't know the exact date but I guess I'm not going to use budget I going to use enterprise. read more

I just returned a rental car that I had for a week due to accident repair on my car. Was charged $25 for hair on carpet from my beard! They claimed it was pet hair but hair is 3 or 4 inches long. Manager refused to wave fee, so they need to post a warning not pets and no one with a beard can rent a car with out a 25 detailing fee!! read more

I went to pick up a vehicle for a 1:30 pick up time. I arrived at 1:25 and there was a sign on the door gone to lunch until 2:00. Why would you allow a 1:30 pickup time if no one will be there to provide service?? read more

I would give it zero stars if I could. I rented a car a few days ago, and the counter person charged me for extra insurance without consent. I had to contact Budget customer service to resolve the issue. I then left a Google review as well, and the owner said thank you for my positive review. I can assure you I did not leave a positive review, I guess the owner doesn't care to read what is being said about his business. What a shame under the old ownership this place was great. Save yourself some time and headache and rent from somewhere else. read more

If I could rate in the negative I would. Went on-line to rent a car and even did their "fast track" where you are suppose to avoid all the wait because I had a funeral I couldn't be late for. When I got to the counter the manger told me I didn't need fast track. But he would have to hold 250.00 through a credit card. NOT something mentioned on-line. So I gave gave him my credit/debit but that wasn't acceptable. Even though it worked to pay for the rental. While I am trying to think of a way to save this rental a woman comes up and is actively flirting with the manger who flirts back. All while I have this situation. He wanted to hook up more then resolve this issue. He wouldn't work with me at all even though he knew about the funeral. The end result was I had to go back home and get my car and be late to a funeral. IF YOU VALUE YOUR TIME,MONEY and have a place you need to be...DON'T RENT ANYTHING FROM BUDGET!!! Pray to the Karma gods this place goes out of buisness. read more

Wow. Will I never rent from this business again. 1st of all, I reserved a van for my family trip to Disneyland for an 8am pick-up time in which they didn't have a van for me, saying it was on its way from the airport. I arrived at 8:15am and the car still was 20 minutes away. Secondly, Tania M. the lady who spoke over the other two ladies behind the desk has no customer service skills. She does not give one care about keeping customers coming back. No empathy of how ill prepared she was for my arrival let alone any guests plans. She says, " this is a small store so we don't have the cars". And, "We shouldn't even be open on this Labor Day holiday". Sorry not sorry, welcome to the car industry when people make trips on long weekends! See ya never again! read more

If I could give this location a 0 I would, I pre paid for a reservation online, I'm 22 years old, and paid a young renters fee of $189 and paid for the rental, it came out to $989 for one week which is already pricey as it is. I get to the location and the lady let's me know she cannot rent to anyone under 23 especially for a convertible. My question is- why would the budget website allow me to place the reservation, take the money out of my account and when I show up, they can't rent to me? I had to leave for a trip today and had to figure something else out. This has left a horrible taste in my mouth for budget and it's unlikely that I will ever rent from them again. 0/10 customer service. read more

This is a terrible rental company located in the Ford Country dealership in the Valley Auto-mall. The car they pulled up was filthy! Hair, fingernail remnants, food pieces on the floor. I said , "oh it looks like this one slipped through and didn't get cleaned". The guy actually said "Well, our vacuum isn't very good, do you want it or not". Which was AFTER I waited 50 minutes for him to begin working on arranging my car! I was his ONLY customer! When did good customer service become so rare? I don't even want to give one star!!! Avoid this place! read more

Budget Rent A Car - Business location - Car Rental Near Me - Henderson, Nevada

Ohh wow. What a terrible experience. I was Originally charged over $505. Which was MORE, than the quoted price OF THE RENTAL. The originally nice woman Kristina whom quoted the original price, (Well UNDER $500. ) told me that they'd just need to put a $200. Hold on my card. When I went to return the vehicle in perfect condition, this woman became a different person. Staring me down, extremely rude. When she had been very nice renting me the vehicle prior to lying to my face, & overchging my card with no notice what so ever. (Except for the fraud alert from my bank!) I've never had any rental car company pull anything like this in my life. That was my experience with this particular buget rental location. If you want to be treated like crap, & overcharged, then have to sit there with a rude woman, re-adjusting the ORIGINALLY AGREED ON PRICE.. Go here.;/ read more

Rated 1 star to be able to comment. Booked car rental without insurance. They asked if wanted I insurance at time of rental, I responded No, I never do because my insurance rep said I don't need it. They still added it on daily. When I complained, they said we can't remove the charges, take it up with customer service! $11/day rental for 3 days = $213.95! Don't do it! read more

Very frustrated with the experience my parents had here. They came to this location to rent an SUV to use while my family visited them in Henderson. The car was supposed to be able to carry 4 adults and a toddler in a car seat. They ended up renting my parents a Toyota Highlander. They tried to present it like a "VIP" vehicle and like they were getting a better deal than they originally reserved. And my parents never actually looked into the back of the car until they picked us up from the airport. There are two separate seats in back and then a bench in the far back with only a couple feet of leg room between it and the single seats. It was a HORRIBLE option for a car seat because technically speaking, you're not supposed to put a car seat on the side of the car (they should be placed in the center whenever possible), but the bench in the back was so tiny, the car seat wouldn't even fit! So we ended up putting it on the side single seat, but there was still the problem that the back only comfortably seats one other full sized adult, when we needed to fit two. If we were traveling with other children, they probably could have fit on that bench in the back, but I'm 5'8 and my husband is 6'2, so there was not a lot of space in there for us to sit. Each time we drove anywhere, one of us had to be back there. It was awful. In addition to this, if you are the person in the "back bench" part, it is so difficult to get out of that area because the single seats are completely blocking your exits, and one of them folded forward, but only marginally, and not enough to actually get out. So you have to go in and out by squeezing through everytime. I wanted my parents to return the car and either demand a refund or get another one, but instead, they just kept the car for our whole trip. Only to find out when they returned the car that they were going to get charged for gas because they didn't fill it up (according to my parents, this wasn't "explained to them," even though that's usually how rental cars work). So I don't know about that part, but based on their service and knowledge of the cars they're renting out, it wouldn't surprise me if they did omit explaining their gas policy in full when making the transaction. read more

Budget Rent a car (airport las vegas, picked up car 11/12/21) was ok. Very Busy office. The lady representative that assisted me seemed very annoyed and rushed, which was somewhat understandable since she probably was having a very busy day. But she did give me the impression that I was an annoyance to her. Nice car but smelled terrible like cigarette smoke. Made me worried that they would make me pay for cleaning fee when I returned it. After inspecting the car, I went back to the front desk to inform them about the smoke odor but the line was too long and we had to get to a show on time so i just noted it on the inspection form, instead. read more