This Enterprise location really impressed me. I ended up renting from them for an extended period…read moreof time due to some unexpected car issues, and every interaction was smooth and genuinely pleasant. I was helped quickly each time, and everyone I dealt with had such a friendly, positive attitude. They even offered transportation to and from the repair shop, which honestly felt above and beyond. Customer service like that is rare these days. I've rented from other Enterprise locations before, and this one was by far the best experience I've had. I really value not having to wait around to be helped and each visit here, they got me in and out in a timely fashion. Even when I called in with questions, they were patient, kind, and made everything easy. I'll absolutely recommend this location to friends and family and will definitely rent from them again.

Have rented with this location for years. Crew changes often but customer service is always good…read more They do need more luxury car rentals options.

Was in Vegas for a short trip. Decided to book off the airport to save on some fees…read more Had a full size car reserved and confirmed via email. When I got there, only give two options for 2 SUVs which were pretty beat up. I asked for other options since there were other cars in the lot, but not given any support. Car worked ok...was a bit shakey, but still annoyed I didn't get what I booked for.

I can't tell you how quick and efficient and simple this location made for me to be able to rent…read morethis car. I highly suggest anybody needing a rental was coming into town to travel to the horizon Ridge location.

Absolutely the worse rental car place ever. Went in to pick up our rental that was reserved a week…read moreago, we have confirmation of this. After a very long wait, the rude person at the front-desk tells us that someone had canceled our reservation. Clearly, it was not us. But someone messed up on their end and they don't have the decency to correct it. Their excuse was, it's a holiday weekend, there's nothing we can do. Totally unacceptable and just bad business. Will not be coming back here, ever. P.S. this place does not even deserve one star.

I know that car rental companies get a bad wrap from the people who leave bad reviews, but think…read moreabout the millions of people they have helped over the years who never left a review. Molly D is an absolute gem and a wonderful human being to deal with!!! 10/10 in my opinion!!! I'm very happy with both of my rentals and I personally wanted to say thank you!!! Thank you Molly D!!!

BEWARE THIS PLACE IS A SCAM !!!…read more Rent here with extreme caution. I was given a car that was already in awful shape -- dirty, dented, scratched, and missing exterior plastic. I asked about it at pickup and was told all existing damage was documented. After returning the car, I was suddenly charged over $300 for supposed roof damage. When I called to ask about the charge, I was told maybe it was a deposit ??? yet the charge still went through. No one could clearly explain what I was being charged for, and I received conflicting answers from different employees. To make matters worse, Enterprise says they cannot provide before or after photos of the alleged damage because the car is no longer on site. Charging a customer hundreds of dollars with no proof and no clear explanation is unacceptable. This entire experience felt disorganized and ridiculous. I would not recommend this location or really this company in general after reading other reviews of people having similar experiences. This seems like a big scam.

It was around 330pm and the First rental we "picked" we drove off the lot and within a couple…read moreminutes of driving, it started pulling to the right. We immediately turned around and returned it. There were maybe two other vehicles on the lot. We went with the Nissan Rogue 2024 that was setting there which had over 50,000 miles on it. We headed out for a short road trip and when we were returning, and about 1 hour and 10 minutes from home, multiple mechanical malfunction warnings went off on the screen, the vehicle lost power, and the whole thing began shaking. By the grace of God we were right before an exit that had one gas station and that was it. We were able to make it to an old gravel area safely thank God. The vehicle would not drive over a few mph. We called Enterprise to report the issue-all the while we had our dogs with us and it was beginning to get dark out. An employee by the name of Jamara assisted us with getting a replacement vehicle and a tow for their faulty vehicle. The problem we had with her was her lack of apology, lack of empathy, and her "I really don't care attitude." She kept telling us "you have to come to the closest location and pick up the vehicle since you're 51 miles away from the closest Enterprise and it will be 4-6 hours of a wait." It was her attitude needless to say. I was uneasy and upset while sitting in the middle of nowhere not knowing if she really set up a tow and a replacement vehicle as she finally stated she would while pretty much cutting us off and hanging up. Had she of been professional, I would have been at ease. We told her we were stranded- and we had NO way of getting to an Enterprise for a replacement vehicle. I think those people working phones should have to live a day as a tow truck driver OR be stranded to experience the fear of being stranded in a sketchy area. After 3.5 hours while now sitting in the dark in a broken down vehicle, we received a call from a tow truck driver named chuckie who assured us he was trying to help us by making everything smooth for us to get us home- and that he had our replacement vehicle. He was truly our angel that night. In the end we were rescued. It was a very frightening experience being out in the desert in a sketchy area, but I was thankful it took 3.5 hours and not 6 hours to be rescued. With this being said- yes we were stranded and we will think twice before renting another vehicle. I also researched this vehicle and it has many mechanical issues.

They never answer their phone and when I went up there they still didn't care . They sit behind the…read morewall and be lazy . Like I know budget is suppose to be affordable car rentals but that don't mean to have piss poor service. It don't have to be a you get what you pay for type of service.

First off it was HOT inside like they had the heater on. No ventilation. They do check credit…read morescores here and if it's not over 650, they can't help you. All in all they just don't seem to want to help. Go to enterprise rent a car!

The Las Vegas Airport Avis is horrible! Waited forever yo get my car- never showed ip, stood in…read moreline w 6 others who had smoking cars scratched windshield cars. The desk guy was rude.

Avis's St. Rose Parkway branch is a small, independently run car rental agency serving the…read moregreater.... 7-Hills/Green Valley area. I have only used them a couple of times before and.... it's a typical car rental place. Prices can range from $$$$$ to dirt cheap but they do try and stay competitive. I guess if you need a rental car for a weekend trip or because your car breaks down, this would be the place to go.

This has probably been the best experience I've had with a rental car in ANY airport! Flying into…read moreVegas, my expectations were very low for a quick pick up right off the plane. It took a hot minute for our luggage to arrive on the carousel, so that didn't help! When we got to the rental car 'corral' there was a line about 15 people deep. Thankfully, Alamo had 3, possibly 4, desks open, staffed & helping customers. Despite the high number of people in line, we did NOT wait more than 10-15 minutes before getting to the desk ourselves. Picking up the rental was a bit out of the ordinary for us this time. After we filled out the contract & paid for the class of car we wanted, we were directed outside to the Alamo lot. Once there, the porter directed us to row 4 and to pick out whichever car we wanted. We didn't have much to choose from... but it was nice that we could choose ourselves. We were able to compare trunk space as well as head space for my husband who's considerably taller than I am. After we made our choice and exited the lot, the adventures began. The car was clean with low mileage at pick up. We simply chose it because of its beautiful blue color, lol. Priorities!! 3 states in 5 days! The car was most definitely fuel efficient. We used less than $100 in gas! It was spacious for me... but not so much for my husband. It drove comfortably across the highways & through the tunnels. It did well in the desert heat, as well! Returning it was seamless, as well! We gave ourselves a little extra time as we had to drop off and take the shuttle back to the airport. For once, I can recommend a car rental location.... Seriously! They NEVER happens!

Being an Alamo Insiders member, it's ideal to stick with a one rental car company as much as…read morepossible to maintain your status level. Always enter your Insiders account number each time you book online so that you bypass the check-in counter upon arrival. Thank goodness I booked this rental car way before Memorial Day Weekend because rates were creeping up towards the ending of May! Alamo in Las Vegas shares shuttle service to its off airport rental car center. Upon drop-off, you can easily make your way back to T1 or T3 of Harry Reid International Airport.

Enterprise has and will continue to be my go to place when renting a car. I've never had any issues…read morewith the vehicle(s) and my interactions with staff have always been pleasant. On this particular occasion I was looking for a specific class of vehicle and was finding it a bit challenging in locating one. However, after speaking with Jazzma (Assistant Branch Manager at Henderson executive Airport), she assured me the vehicle would be found. After contacting other branches and re-directing some of its fleet, she managed to locate a vehicle in the class I requested. Throughout the entire process her communication and professionalism was amazing, truly demonstrating a genuine desire in wanting to provide me, the customer with exceptional customer service. Jazzma's efforts speaks volumes to the high level of service I've grown accustomed to and expect from Enterprise. She clearly values and understands the criticality of her work and the importance of representing the Enterprise brand well. With that, I'd ask that corporate/management acknowledge her in some fashion for all her good works.

Horrible service, Miguel Martinez shows up 20 minutes late so I allowed the lady to go ahead of me…read moreand at 9:40 they tell me they don't have my car available for my 9:00 am pick up. Complete joke - lazy employees working at a crappy business create horrible service!

One star because you have to! Rented a vehicle yesterday,…read moretoday stuck at Four Seasons Drive And S. Las Vegas Blvd. 2 1/2 hours later waiting for service to get me going ! Really? The say they are waiting on a provider! It's Fu&@ing Las Vegas, there is a tow truck on every corner! Avis your customer service sucks Update: you suck Avis 3 1/2 hours still no service!you're the best Avis . Update: 1-15-2023 6 hours waiting for service ! No one showed , had to call my insurance and within 30 minutes they were there! Take note Andrew at 1450 Horizon Ridge Pkwy store is customer service oriented! No problem with him he took care of me well when returning the car!

Vroom vroom ! When…read moresomething happens your ride, you end up here. I cannot count the number of times that we have been here . So here we go! The customer service here is amazing, epic, and outstanding. When you're without your ride? You panic! What am I going to do now ? The answer! Enterprise! Again, outstanding service and excellent service from this location. Every time something has happened to the vehicle, a phone call is all it takes and we are in a rental. Whether it be the insurance company or private pay. Use Enterprise! This last experience, yesterday actually the car is MIA, and an individual needs the car to make it happen these days. The insurance sent over the authorization and the paperwork was signed within a couple hours. We are back in shape for now while we await the limbo of the process for our car . The staff could not be more excited to get us off and ready to go, and vroom away. Thank for making a difference. A simple positive gesture made the whole experience even easier and bett

2/27/2024- Our…read moreresort concierge does a fantastic job with taking care of our needs while at the resort.. I had her reserve a car over a month ago for two days, then we went with three days.. 9 am the car was supposed to be delivered to the resort- Unfortunately, the person that she made the arrangements, had left the company and did not change the agreement ...(car was to be delivered Wednesday).. So bummed because we had to wait and didn't get the car until 10.. which messed up our day of plans.. Finally got the car !! Hope there is better training for these kind of situations...