I walked into this dealer on a whim. My lease was ending in 6 months and VW wasn't even on my radar. I was thinking about Jeep, Genesis (signing a new lease) or maybe going back to Lexus. I walked into without an appointment and was greeted while all the salesman were working and a few minutes later Sergio introduced himself. We talked about what I want and what my situation was. I hate dealerships but this one was different. I've owned about 20 car's throughout my years. I've walked out of countless dealers because of games, pushiness, almost harassment. Not here. Without making this review too long, Jodi the manager came over, sat down and gave me real, honest numbers without all the nonsense most dealers do. Her presence is strong and she knows the business. It was late and they were closing so I left and came back 2 days later (my next day off) and she remembered the exact deal and once again, sat down, talked to me and gave me a bare bottom price that ended up being better than I expected. 20 minutes later I signed paperwork, got my new VW and I couldn't be happier. Sergio and Jodi worked flawlessly together, both smiled, had amazing attitudes and because of them, I drive a 2026 Tiguan. read more

Findlay Volkswagen - 2026 Tiguan - Car Dealers Near Me - Henderson, Nevada

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Horrible business. Bought a '19 Tiguan a couple years ago from Findlay. I bought it because* I was told I wouldn't have to pay for premium fuel (since "VW's can now run on regular cheap gas!") Oops, not true. After bringing the vehicle in constantly, their final answer is, "VW lied, you have to run premium." (Which may or may not be true because even running nothing but top-tier fuel--the vehicle has gotten worse and now stalls in traffic. The vehicle is a hazard to operate. This company only practices deception. They only care about separating your hard earned dollars from you. AVOID this business at all costs. Why waste your time with crooks who never actually fix anything anyway? Also, don't buy in to any "good" JD Power reviews, if you try to review them honestly* and select a low rating you get a fun message about being "ineligible" to take the survey. See image: read more

Findlay Volkswagen - JDPower ensuring only* positive reviews get placed. - Car Dealers Near Me - Henderson, Nevada

Update 04/26/2026: After my initial review, the dealership reached out and asked me to bring the car in for inspection. They acknowledged that the missing rear wheel liner was an oversight on their end and took care of installing a new one at no cost. I also want to mention that the salesperson apologized, and I don't believe this was his fault--it seems more like a gap in the CPO inspection process rather than anything intentional. While the original issue was frustrating, I do appreciate that the dealership owned the mistake and resolved it without any hassle. That definitely made a difference, and I feel satisfied with how they handled the situation overall. Boosting it to 3-star. read more

Took vehicle in to get repair and found they did not put this back on the vehicle. I expect this from a Jiffy Lube not a dealership. read more

Findlay Volkswagen - Car Dealers Near Me - Henderson, Nevada

Can't update to negative stars. Darn Don't lease a vehicle from here. Don't deal with a dude named Buck either. He's a worthless POS. Branded title on a brand new leased vehicle that's not even in my name and they expect you to fix the issues before giving the lease back. Guess what guys? It's your issue. Fix it. read more

I recently had my 07 EOS in for an oil change. In follow up additional services were recommended. The paperwork stated both front lower control arm bushings were torn/split. I spoke with Abigail Wileman for additional explanation since I did not personally bring in my car. She offered no explanation except that the repair should be done within a couple of months. She also recommended 4 wheel computerized alignment. The recommended repairs were estimated to cost $1210.53 Today my car was examined at a AAA repair facility for a second opinion. I was invited in to the shop to stand under my vehicle and the control arm bushings were identified and they were not damaged in any way. I have been a customer at Findlay for many many years dating back to a Jetta I previously owned. However in light of the turnover of personnel in the service department, and this most recent service experience I no longer feel confident with the service department. For reference the invoice number for the recent service is 480585. read more

We had a great experience. They had a black golf gti with the specific trim that we wanted, so my husband called right away and spoke to Buck. He was excellent. The whole process was very smooth and Buck was so helpful and not pushy at all, he made sure we were happy and emailed me all the forms to sign since I was working. The finance manager, Christian is also very friendly. Thank you! read more

Findlay Volkswagen - Car Dealers Near Me - Henderson, Nevada

Including my family members, we've purchased 10 vehicles from Findlay Volkswagen over the years -- and you know they must be doing something right if we keep coming back! The staff is always amazing: friendly, professional, and dedicated to providing excellent service. One person who truly stands out is Jeff in the service department. Jeff has been my family's go-to guy for years. He's knowledgeable, reliable, and consistently goes above and beyond to make sure everything is handled perfectly. A few years ago, I moved on from my Volkswagen and joined the Toyota family -- but I kept it in the Findlay family, of course! Both locations take great pride in excellence and customer care. read more

This is by far the worst dealership ever. We purchased a car 4 years ago here and had a great experience, so naturally we thought coming back here for a lease would be a good idea. We were so wrong about that. They were short staffed in salesman. Nobody greeted us upon arrival. We started talking to the salesperson to get our trade in valued and they would not budge on the number at all. The "used car manager" came over to talk to us. We didn't catch her name, she was an older white lady. Her first way to start the conversation was not to introduce herself but to say "how are things going over here, I hear not so well" She by far was the meanest person I've ever encountered filled with sass and attitude that should never be aimed at another human. How can Volkswagen preach peace and love and have such a devil working there? I will never in my life buy another Volkswagen again from any dealership let alone this disaster of a place. read more

I was visiting from out of state and needed a maintenance service. I chose to buy some parts as well for other maintenance on my car. I was given the wrong parts and couldn't do the work until i returned home. The service advisor assured me I would get a refund on the wrong parts as I had to purchase them again. It's been 2 months and I haven't received a refund and can't get a response from the dealership anymore. I've always had great experiences with the Findlay auto group, this is very disappointing. read more

Dropped our Passet off at Findlay VW and the service was so perfect. MICHAELA OZONE was outstanding on the customer service and treated us like VIP. MICHAELA got my wife and Uber home and communicated perfectly with updates on when the car would be ready. Once ready she called my wife to set up an Uber for pick up at our residence. MICHAELA went above and beyond on perfect customer service and she is the reason why we keep coming back to buy our VW products from Findlay. HIGHLY RECOMMEND FINDLAY VW AND MICHAELA OZONE.... Best customer service and thanks you. read more

Findlay Volkswagen - Car Dealers Near Me - Henderson, Nevada

If you need to buy a car, highly recommended you stop by Findlay VW in Henderson. Stacy, Daniel, and the rest of the VW team were incredibly easy to work with and proactively made sure that my needs and concerns were met. I initially worked with Stacy and we were very quickly able to come to an agreement on the out of door price for a used Audi I was looking at. As I was not local to the area, Daniel, their GSM, and Stacy were very gracious to allow me to put down a refundable deposit in order to hold the car for a few days until I was able to see it in person and make my final decision. All in all, spent about 3 hours there including test driving, going through the necessary paperwork to sign etc. Should I be in the market for a car down the line, I look forward to working with Findlay VW again. read more

They never answer their phone, pressed one about 10 times. Just circles back around in the automated answering machine

I just purchased an ID.4 from Christine and couldn't be happier with the process. I came in 3 times total - twice before I purchased. Christine and team were friendly, patient, and super helpful. I never felt pressured or like I was wasting their time. The entire team was really respectful of my timing and it was just overall a great experience. When we came in to buy we worked with Luke and Christine, and again the experience was great. It was still the usual back and forth and negotiation and all of that but I got a car at a price I was happy with. Finance was quick and easy, and all in all it was about a 5 hour process from test drive to walking out the door. They did have water, ice, coffee drinks, and tea while you wait. We lease cars so we go through this process every 3 years and just did this a month ago at a different dealership with my husbands car. This was a painless process and overall just an easy low pressure process. Would definitely recommend this dealership. read more

Findlay Volkswagen - Car Dealers Near Me - Henderson, Nevada

READ THE REVIEWS! I wish I had. BEWARE - Crooks! Hired them to reprogram FOBs and reset immobilizer. Price was $250. Did they do it? No. Instead, they sent an ESTIMATE of over $800 BEFORE they could reprogram FOBs. Because their computer was not communicating w my car, they wanted to TRY - TRY - this "repair" but they wouldn't guarantee it! Reprogramming the FOBs, btw, would still be extra. I declined to TRY an unguaranteed exercise in graft. So I was still charged $110.25 for "diagnosing" a pretend problem which they may or may not have solved. And in this price is $9.50 for fictitious "shop supplies." read more

Walked into service to pick up my car and stood in the lobby a good 10 mins and still wasn't acknowledged. Another woman walks in and she gets acknowledgment right away. Absolutely not! Next time I'll take my car across town for servicing. I don't like to throw the race card but it's pretty obvious when I'm standing there for 10 mins not getting greeted by anyone and someone of a different hue walks in and gets greeted and helped right away. Funny how the treatment is a lot different when you guys are making a sale. Work on your customer service skills. Very poor behavior from the service staff. Beware read more

The fact that the manager took the time out of a busy Saturday to take a quick look at my car just doesn't happen in this city anymore 5 starts to you sir not sure of your name but you above and beyond to display great customer service #WhiteArteon read more

if it's important to have a be dependable and have to service it every four weeks because some new thing has broken or because the same thing that's broken has never been fixed properly. I'm very disappointed in the product and how the company handles their service department. not only make it seem like it's no big deal but taking time away from your day or scheduling time to fix the car extremely often is a huge imposition and not the point in buying a car at all the car is supposed to give you free freedom to pick up and go wherever you want or make plans or work when you need to, but this car is always broken and anybody who thinks that that's OK is out of their mind. What's worse is they act like it's normal for car break like it's a disposable razor or something. It's not. It's a car it's supposed to be dependable. I'm not the crazy one here. read more

We bought our VW from this location. Since purchasing, this is the only place we get our car serviced as well. We have had the absolute best experience with Andy in the service department. Good service in general is hard to find anymore so I think when people go above and beyond for their customers, they deserve to be recognized. Thank you Andy for always being so amazing and kind. Getting your car maintained sometimes isn't the easiest or cheapest experience, but we are always happy when Andy helps us. read more

Great customer service and they always take good care of my vehicle. I have not had any problems with Findlay.

I regret buying my 2023 Volkswagen Taos. Brakes have squealed and ground since day one, "repaired" every 6-8 weeks but never fixed. At 12k miles, the head gasket failed. VW admitted it's a "known issue" and still sold me the car. My warranty was reduced from 60k to 25k without notice. I'm disabled and clearly stated I needed a reliable car. I got a lemon. Buyback requests were ignored. Don't buy here. Updates: I purchased a 2023 VW Taos in September 2023. From day one, I had significant issues with the brakes -- constant grinding and squealing. The dealer "repaired" the brakes multiple times, but the issue kept coming back every 6-8 weeks. Still grind and squeal At 12,000 miles, the head gasket failed, said its hot outside add water. Twice. and the dealership staff admitted it was a known issue but refused to issue a buyback. To make matters worse, I found out my warranty was downgraded from 60,000 miles to 25,000 miles without my knowledge, and they entered a fake email address on my account, preventing me from getting important updates. The dealership's approach to customer service has been deceptive and unprofessional. I've been repeatedly told that issues like the brake noise are "normal," and I've been forced to endure constant repairs. As a disabled individual who needs a reliable vehicle for work, I am extremely disappointed with both Volkswagen and the dealership. This car is a lemon and should not be sold to anyone, especially with the ongoing repairs and safety concerns. Do NOT buy from this dealership if you want a reliable, honest car purchase. It's been a nightmare from day one. read more

Absolute chaos in the Service Dept from the time I drove in. They couldn't enter my VIN right, or phone #. Told me my repair was over 1k. Provided zero back up. I understand there was "an" issue so agreed to repair. When completed they tried to organize an uber. I called twice to tell them they put the wrong address in. Never updated. Then tried to send a Lyft. SAME thing. Then had to take my payment over the phone and delivered my car. Driver didn't want to give me my receipt or detailed list of what they did. Car was DIRTY! I have leased 7 VWs across three States and this is by far the MOST disappointing experience I have ever had. read more

I want to share my experience to caution others. Despite the fact that I personally completed all of the purchase paperwork, Mr. Hoffman entered everything under my husband's name only. When I raised the issue and provided clear proof of my involvement and completion of the documents, he attempted to dismiss my concerns and even suggested I had not completed the paperwork at all. This behavior felt not only dismissive but gaslighting--an attempt to make me doubt my own actions despite the evidence. Thankfully, I have the documentation to prove what actually happened. A dealership should respect all parties involved in a purchase and handle paperwork accurately. In this case, that standard was not met, and I left feeling disrespected and disregarded. Now, the dealership will have to defend evidence to the contrary in a court trial. read more

The dealership also doesn't want to help. They just say they do! They give you the run around and just refer you to a number that has no intention of helping or responding with any responsibility for any defects. I have opened up a case with consumer protection for VW twice now, and they just close it with no notice or interaction with the customer at all. They just keep saying they are aware of the defective vehicle issues (and there are MANY!) Zero responsibility for their safety issues and no help for the customer who just got screwed. $40,000 for a piece of crap car that is basically going to keep breaking down all of the issues are APPARENTLY "Known " problems that VW is very aware of. They just failed to tell you that before you sign the contract and get screwed! They answered numerous times "ITS A KNOWN ISSUE" for the same issues that are never repaired. What a horrible company! (Not very good for your brand is it?) They need to do a recall or replace the defective product! And NO I DONT EVER WANT ANOTHER ONE THAT WILL HAVE THE SAME ISSUES! and I'm gonna keep posting these until you take that car back and shove it. My anger runs deep. This car is a nightmare to drive! It's constantly screeching and grinding and it has been since the day I drove it off the lot! I guess you figure if you just tick along and keep stringing me along and telling me some BS that you're gonna fix it if it breaks and that you can't fix it cause it'll avoid the warranty and all that other bullshit basically what you're waiting for is my Warranty's to run out and then you have no liability and that's total fraud Total fraud you hear me? F R A U D U L E N T B U S I N E S S P R A C T I C E S ! SHAME ON YOU VOLKSWAGEN! You're never gonna repair your reputation for being shady because that's exactly what you are. You should change the name of your car to the shady shit show. Everyone knows it. Got you attention yet? Cause every single day that I own this car and it scares me to drive it and it keeps breaking down with less than 8000 miles on it. You're gonna hear a post from me complaining about your company every single day on every social media platform, I can find to spread the word about what a crappy experience I had buying a car from your horrible company!!!!!!! Reviews of the 2023 Volkswagen Taos frequently mention issues with the brakes, particularly premature wear on the rear brake pads, leading to complaints about excessive noise (squealing, grinding) and the need for early replacements, with some owners reporting needing to replace their rear brakes at relatively low mileage like 15,000 miles; this is considered a significant concern by many owners and is often cited as a major drawback of the vehicle. Key points about the brake issues in the 2023 Taos: Premature wear: The most common complaint is that the rear brake pads wear down very quickly, sometimes needing replacement much earlier than expected in typical driving conditions. Excessive noise: When the brakes are worn, they can produce loud squealing or grinding noises, which can be concerning for drivers. Noises persisting after replacement: Some owners report that even after replacing the brake pads, the noise issue may continue. Potential safety concerns: Early brake wear can potentially compromise braking performance, raising safety concerns. Where to find more information about these issues: Online forums: Several forums dedicated to the Volkswagen Taos have threads discussing brake issues, with owners sharing their experiences and concerns. Consumer review websites: Sites like Kelley Blue Book and Edmunds often include user reviews mentioning brake problems with the 2023 Taos. Lemon Experts: Websites specializing in lemon law cases may also provide information about predatory practices AND THIS HAPPENED ALSO.$ Jun 2024 Well, didn't think I'd write , but my 2023 Taos just turned 1 and I have 20k miles. I had the coolant light go off 5x and brought it in and each time VW said no evidence of a leak and topped off my coolant. Ok last week went off again and now I carry a jug of anti freeze in the cubby by the wheel well..so last week I'm getting my 20k service done and they said my rear brake pads were down to 1mm ! This car has 19,500 miles on it.. all very concerning .last week when at the service I told the guy I want the head gasket checked out while still under warranty.. came back a week later today and sure enough, they found a small leak and have to order the parts. (this is a new model remember) AND THE HEAD GASKET BLEW AT 12k miles .....?! Lemon! . My concern is what happens when the warranties are gone and the car value is completely upside down and I can't get rid of it or afford to fix it every three months like major repairs. This is the problem and I hope that Melissa your listening read more

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Horrible business. Scammers and liars. My engine light came on I brought it here. They told me my car needed thousands of dollars worth of repairs. So I got a second opinion and they were able to find the actual problem (completely different than what VW said needed fixed). I went back to VW to tell them and the manager was so rude and told me they didn't fix the problem and that my check engine light would come back on in 1 wk or 1 month. Since then my car is running smoothly with no issues. I'm writing this so that whoever decides to come here can know that this place lies about what's wrong with your car so that they can take your money and not actually fix what's wrong. read more

Always amazing service at Findley VW! I'm so excited for VW #4. Zack and Luke are the best, going above & beyond to swap my roof rack on my new baby. Highly recommend. read more

Findlay Volkswagen - My brand new Tiguan getting my roof rack installed. - Car Dealers Near Me - Henderson, Nevada

When calling in & selecting "service, the customer service representative Evelyn was a huge B!tch. It was disgusting and disappointing how she treated me when all I was simply trying to do was schedule a service appointment. She made things extremely difficult, misgendered me & called me a man after already causing lots of confusion & frustration. I was born a woman. I believe she called me a man to be malicious because her tone was already indicating she was intentionally trying to give me a hard time. As a work from home customer service representative, I would NEVER treat my customers who call in the way I was treated. read more

Today I'd like to "shout out" the amazing sales people at Findlay Volkswagen Henderson. Specifically Ervin (Sales) and Paul (Sales/Finance manager). They are incredible. I recently had to get into a new vehicle in a very short amount of time and not only did they go ABOVE & BEYOND to help me but they made a very stressful process for me go so much easier. Let me tell you a little story... Back in late November I was hit HARD by a HUGE truck (picking my son up from school). I was slowing down in the school zone and the person (with no registration ) drove into oncoming traffic to try to take me over/cut around me. She hit me, totaled my car, and was found 100% at fault. Yes, I was devastated & hurt but the whole time just THANKING GOD that my son was not in the car when her car smashed into mine. Anyways, long story short... I needed a new car. Like, FAST. Like, in 3 days fast. I went to several local, reputable dealerships in a very short amount of time... Have you ever gone into a business (somewhere) after a LOOONG day of running kids around, you're in mom leggings, not feeling your hottest lol - your hair is not done (it's in a mom bun) and you have no makeup on??? Yeah, that was me (LOL). ‍ Not only was I NOT impressed by the other dealerships but I was actually treated POORLY and dismissed by some of the sales people at certain dealerships because maybe I "looked" like I didn't have diamonds and $$$ dripping out of my .... *ahem* - Range Rover. But then I went to Volkswagen and was not only treated like a "VIP" but they went above and beyond to make me feel comfortable, accepted, and (most importantly)... they got me into the car I wanted for the price I wanted. Specifically Ervin (Sales) and Paul (Sales/Finance manager). You guys, if you need a car/vehicle at a fair and honest price? THESE guys are incredible. They truly made a stressful process for me go so much easier. I got an amazing deal on a brand new, SAFE car that I LOVE. They're honest... and they'll do whatever they can in their power to help you. Findlay Volkswagen Henderson is the BEST. #2024AltasCrossSportPremiumSELRline read more

Findlay Volkswagen - Findlay Volkswagen (Henderson Location) - Car Dealers Near Me - Henderson, Nevada

Shady practices by the finance manager, Christian. Finance managers don't make 'mistakes' that you learn of as you're signing the paperwork, that completely changes the finances, increasing the total cost by over $3K. And repeatedly stating you will use credit union financing and are repeatedly persuaded to use their financing. I know that we have choices but when you need a vehicle and you've gotten all the way to finance... you should not have to deal with being coerced... they've already got the sale. If you purchase here, I highly DO NOT recommend using Christian for finance. read more

The wife and I were interested in the new ID4 EV so popped in one day to give one a test drive and Arjay was very informative and helpful during the process. We have yet to decide as there are many EV's coming into the market in the next 1-2 years, but if we do decide on the ID4, Arjay is the salesman we would be glad to deal with. read more

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I bought a new 2022 VW Atlas in 2021 and shortly afterwards noticed unpleasant grinding and squeaking sounds from my front brakes. At my first service I mentioned the noise and my brakes were cleaned. Soon after the noises returned, and persisted since. Every time I mentioned it as the dealership I was told the noise doesn't effect brake performance and it was something that happened with all Atlases. I finally got utterly fed up with the noise from my brakes and complained to a higher level at the dealership, above the Service Manager level. I had a long and detailed response which was faultless, my complaint had been heard and addressed as needed. I took my Atlas into the dealership and my brake rotors were resurfaced and new brake pads were installed. The result, silence while braking. Every time since. I was treated very professionally at the dealership and my brake upgrade was done quickly. I am once again delighted with my Atlas and Volkswagen, I was very pleased with how the problem was finally resolved, my only disappointment was that it took so long for the right and necessary thing to be done. My Atlas is my fifth Volkswagen and I have always liked them, the value for money provided is excellent and now Findlay has addressed my problem to my satisfaction, I am happy to recommend both the brand and the dealership once more. Sometimes it is necessary to stick with a complaint until someone takes the time to do something about it. read more

cUSTOMER BEWARE!!! "I am extremely disappointed with the service at this business. After picking up our car from a service appointment, we discovered my wife's wallet missing, only to find it later in the glove box with $40 missing. When we reached out to speak with a manager, we were told the manager was unavailable but they would check the cameras. Despite numerous requests for a manager to call us back, it has been weeks with no response. This experience has not only highlighted the lack of integrity among their employees but also the abysmal leadership in their manager. Stay clear of this place. read more

Today Findlay VW has taken poor service to a new low. I asked them for a ride home after dropping off my car for service which is standard procedure here. I was told that their 'system is down' so I will have to arrange (and PAY FOR) my own transportation home. And then again when I return to pick up my car. This is such poor service that it's hard to believe someone thinks it's a good idea. My transportation costs will be about $50 today just for the privilege of having them perform the repair. It seems like nothing more than transferring their cost of doing business to the customer - me. Instead of figuring out a good solution for their customers they chose the easy way of ripping us off. Findlay VW you should be ashamed and should find a new service manager. read more

Evelyn in the service department is nothing short of outstanding. What an asset she is to the Findlay auto group. You all should be so proud of her, her work ethic, customer service, follow through..I could go on and on about the truly great job she does. Evelyn, thank you so much for all you have done for me and my car getting it back on the road as quick as you can! I have no doubt you will continue to do great things and continue making your customers feel so appreciated and valued! 10's across the board. Findlay, I hope you recognize her for her hard work and value and cherish her just like she does her clients. read more

My daughter just bought her first car from Findlay Volkswagen. It is a certified used car but she was so proud and excited. The salesperson assured her this car was in great shape. It's been a little over a month and the car has spent 50% of the time at the dealership. First the heater core was out. Now, it turns out the catalytic converter is out and some vacuum pump. She still has the limited warranty however she's being told it'll be almost $3000 for her to fix it. This is ridiculous! It's been in the shop more than she has had it home. No one wants to help as everyone is pointing fingers at whose problem this may be. Just a heads up in case you want to buy a car from here. They'll promise you the moon then once the purchase is made, forget all about you read more

Jeff from VW reached out to me and offered to assist me in getting my issue resolved. It is being addressed as I write this. I appreciate him and Mikaela for getting back to me with a solution to my problem. Thank you again read more

Thank you to Vivian and Cristian at Findlay, this is the 2nd time me and my wife purchased a car from here. We are happy with the cars and the customer service we had there. Always treated nice and they went above and beyond to get us the best deal possible, will definitely be back next time we need a new car. Thanks again and keep up the good work read more

Findlay Volkswagen - Car Dealers Near Me - Henderson, Nevada

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Thanks for taking a week to help out my girlfriend get new tires. 4 miles on it and stuck on the freeway now thanks to this great quality product you put on her vehicle. Tire warranty program? Don't bother, clearly they're remanufactured and suffered near catastrophic tread separation. Update: you can't find a record of a car you kept for nearly a week while waiting for the tire "you guys had to order", with no option for a loaner for her. Went to a tire dealer and got 4 new tires after this debacle, not trusting anything they put on the vehicle. Absolutely disingenuous to say you have no record, so where did her car sit for nearly a week lmfao read more

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First off, long story short, I really don't like car dealerships, so the fact that I've given them a 4 out of 5 stars is saying something. I bought my new Atlas in November 2024. Overall, it's pretty good. I still haven't gotten used to the gas pedal yet (seems like it's at idol or all-in. I find it difficult to make a gradual rev increase from a dead stop), and the infotainment display likes to take a sporadic crap every once in a while but always seems to figure itself out and come back to status quo. AND although I ran a car-fax thing on the vehicle before I bought it and I specifically asked the salesman if there was an active recall, there wasn't when I purchased it. BUT, VW wasted no time in issuing a recall for the engine cover possibly being installed incorrectly and starting a fire a few months later. I got an email from VW advising of the recall on Feb 25, 2025. With less than 5,000 miles on the car at this point, the brakes already have a faint squeal so that'll be addressed when it goes in for it's first dealership administered oil change at 10,000 miles. Overall, the car could be worse...I really do like it. I went from being a 20 year original owner of an F-150 to the Atlas because I felt Ford was letting quality go by the wayside (relax, it's an opinion based on countless hours researching all the vehicles available and my perceptions of the new F-150's after sitting in a couple of the new offerings. Hearing about the coolant leak issues, the other ecoboost issues, etc etc, I'm sure there are millions on the road not experiencing problems, but I wasn't going to buy one and chance it and I wasn't going to buy a dodge ram with the ecodiesel that reportedly blows up shortly after the warranty has expired). I figured, why not a VW. It is one of the few decently priced offerings that I felt was comfier than the current base or lower priced F-150 models. It really does seem like a big vehicle. I can't wait to take it on a longer road trip. Actually, on the highway, it's mpg calculator indicates it's getting better mpg than what was on the sticker. If driving on the streets, eh, not as well for me. The dealership itself? Just had the vehicle there for an emergency tire replacement since we purchased the tire warranty. In and out in an hour (Thank you, Vincente Lomeli) with no charge to me. Salesman Sergio Mendoza was great. He was personable as well as professional and was willing to work on a couple of things to make the deal more appealing. He really made it seem like he wanted to get me into this vehicle because he knew I wanted it....not a hard sell. Most of the dealerships here in the valley I visited were really nice and respectful and no hard sell. But see Sergio if you want a car salesman who genuinely makes it seem like your happiness is important to him. The ONLY objectionable thing I find with this dealership is the strong "car freshener" odor permeating the entire dealership. The wife and I have a perfumy smell sensitivity. It's kind of like when you pass someone or sit next to someone who is wearing far too much cologne or parfum. Our eyes water and our throats feel like they're burning. But we realize alot of people like smell so we were willing to live with it. Just wanted to mention it incase some car shoppers have this issue, this might not be the dealership for you, because purchasing cars takes hours of sitting signing papers. Recap: I recommend this dealership for the initial sale and for subsequent service department visits. Everyone we have dealt with there was nice people but the scent they use inside the dealership we feel can be off-putting for some people. But if we didn't feel it was worth it for the service we received, we would have left. I'll take the scent in this dealership over the loud/yelling/gong sound infested environment of another dealership I visited once anytime!!! Again, thank you Sergio and Vincente! read more

Great Experience! Over the weekend we purchased a 2023 Volkswagen Tiguan. Our salesman, Ervin Cruz was so helpful & professional. He got us exactly what we wanted. Kevin in Finance was also a big help. From start to finish the process was quick & efficient. Thanks Again! The McClanahan's read more

Findlay Volkswagen - Car Dealers Near Me - Henderson, Nevada