The so called Manager there, Brittany is such a liar and is extremely rude and unprofessional as…read morehell! This place will charge you for items you didn't request and will send you to the great beyond to clear the matter. I'll never rent from this location or Avis ever again. Extremely poor customer service! Distasteful and NOT trustworthy whatsoever!

I read previous reviews and honestly not sure what they're talking about, the lady working the…read morecounter on Sunday around 11am...forgive me I do not recall her name, but she had snazzy frames. Was very Friendly and answered all of my questions. The car was in excellent condition and smelled good.

I came to this Enterprise Rent-A-Car on Fondren and Westheimer was because my car was at Bemers…read moreAuto a couple of blocks away. I didn't know how long my repair was going to take and I needed a car to get home. So, I made a reservation online to pick up a car here. Within a few minutes, I received a voicemail saying deposit is $300 and other tips. The repair ended up being on the same day. I called to ask if I can change my contract but the office was closed. I waited till 10 am Saturday and they still haven't called. I went to the office, it was packed. I thought okay. No change and I'll return it on Monday. There seems to be some staffing shortage at this office. One person handles everything in the office. I saw 2 people moving cars in the lot. Returning my car was a breeze. I had to make sure that I bought gas. The vehicle had no issues. I had to take some pictures of the scratches and made sure they were aware. Because I didn't get an inspection report beforehand. My deposit was returned back to my bank account. I don't mind coming back but I'll check out other Enterprises first. It's hard to drive into the lot.

Omg the black guy with the braids was soooooo amazing and very nice to look at, he is a great…read morerepresentation of the company, I forgot his name I think it was kebu he definitely needs a raise and lunch for the next month. He was very kind professional and understanding and definitely went above and beyond, I will come to this location on fondren when ever I need a rental

Worst rental company I have experienced. I reserved a truck a few days ahead of time only to show…read moreup and they tell me they don't have one. And to call a customer service number to try to get a refund. They didn't bother to call to let me know that they didn't have the vehicle I reserved and didn't seem to care. I needed the truck for the day and the following day which meant I was screwed. No customer service whatsoever!

Worst experience renting a vehicle yet. The staff here is completely inept and inconsiderate. The…read morehertz app, also a joke. On the app, they pretend to allow you to pick your vehicle (I needed to ensure I had a car large enough to fit 4 kids + car seats/booster), but when I arrived, the employees stated they "never offered XYZ car", and proceeded to try and put me in a smaller car, at a higher rate. Uh, what? He didn't even attempt to rectify the situation. I would go anywhere else, or just consider hiring a driver for a week if your car is in the shop. It will certainly be a more enjoyable experience, and likely the same cost!

Mr. Carbajal at the NW location was very helpful when I needed a SUV on short notice. The process…read morewas straightforward and efficient, and the car was clean and perfect for my trip. I will definitely utilize them again for future rentals.

Solid experience. Gabi was great... very helpful. Had never heard of Elite before yesterday. Now,…read moreElite will be my "Go To"car rental destination. Thanx for everything, Gabi!!

This review is for Alexis, a customer service agent at this location…read more While the "reservation" system that's in place is still imperfect, even after the famous Seinfeld episode from 30 years ago, Alexis did a wonderful job on Christmas Eve Eve. She stayed patient, kept customers informed and did everything to help people get in cars. She even was on the phone with other locations. Alexis deserves a high five, as well as the co workers who were checking people out and cleaning cars. The reservation system at all rental places gets 1 star. The higher ups should probably go watch that Seinfeld episode and make some changes.

Enterprise on Richmond Thanks…read more To Ms.Zee and Management The saying goes: Life give you Lemon's Well Enterprise Help Me Make it Lemonade: My car put me down, and the need to get to work and back home put me into using a Enterprise Rent A Car: I do have AAA Roadside insurance But For all you forks with AAA roadside assistance insurance They only give you a 1 day free rental if they tow your car. So....... I found myself with a out of pocket Rental car bill. Big Thank you ! Ms.Zee For my rental car upgrade, I had a wonderful stress free week in your Toyota Corona rental car with backup camera. Sincerely, Ms.Alice

Nice location , you can leave your personal car for free, Tammy Jenifer n Fazle were nice…read moreI saw reviews before getting to location and saw some picky upset customer front of me Com on you are not buying a car, just renting a car move on buddy

Spent $24 on an uber to get here to pickup up a rental that I reserved. Just to be told they don't…read morehave cars. And was told they never update the website telling customers they don't have any cars available

This place will over charge you and hold your deposit. Customer service is completely impossible to…read moreassist. They charge $12 for each extension and charged my card for each extension. They kept my deposit saying it covered the extensions! Then charged me again for the extensions at return. If you got money to waste come here otherwise RUN! The lady at the front desk knew they messed up and wasn't supposed to charge me but then she recanted after I started trying to speak with management. They are gonna regret the day they met me or at least that they scammed the wrong person. Budget has been sued in the past for the exact same issues. They haven't learned their lesson.

Don't rent from this location. Umar is rude as hell. He has no customer service skills…read more When I went to renew my Car Rental, he said my credit score wasn't good enough to rent a car. I had already been renting a car from this Budget location years. He took the keys, and he wouldn't let me unload everything I had in my car. What an asshole. I had to walk back to my Apartment, get my car, and drive it back to Budget before they closed to get my belongings. He is a jerk. He only cares about your money. Don't rent from this Budget location. There are plenty of other good Car Rental locations in 77063. Then they had someone in their Customer Service Department call me to ask what happened. Why? Nothing was going to get done about it. Umar runs the place so would they even call me. Also, any maintenance issues that occur, you have to pay for them yourself. Other Car Rental locations have National Accounts with places like Firestone, and NTB where you get all the maintenance done for free. Not so at Budget. If you're smart, you will spend your money at another Car Rental Company. I just hope the other Budget locations don't have employees as rude as Umar. Obviously, from reading the other reviews, I'm not alone in my opinion. Bruce Wilson

G Cube is a great…read moreplace to rent a car. They always have newer model cars available. Book on their website and they have coupon codes time to time. I always rent from them when everybody ran out of cars. They have compact, medium, luxury and passenger vans available also. Their check out process is easy but be sure to send them your insurance before you go to them or it might take time to process. Cube is the way to go. They sell used cars as well so I thought that is a cool Idea to rent a car and if you like it you can make a deal to buy the car.

They gave me great deals, newer rides, and great service. Definitely will be back. Even gave me…read moreAAA discounts

I want to dedicate this 5-star review to this Enterprise Rent-a-car agency on Highway 69 (aka…read moreSouthwest Freeway) in Westwood as my first review of 2025. I rented a car last September. I had a glitch with pricing with a new agent at the time time of pick up. After I messaged the manager, he fixed it on the same day. I was forever grateful for his attitude. The service was great. Employees were friendly. The vehicle I rented ran pretty good. It was a weekend trip from Houston to New Braunfels. I was glad there were so many selections. I would definitely come back to rent another car from this location.

This enterprise location was phenomenal. All of the staff were friendly and efficient. Phone calls…read morewere answered promptly and able to answer my questions. I had a major car wreck which required the rental. They made the process so much easier for me and such a stressful time.