The owner is very accommodating. He has met me at the airport and let me leave my rental car at…read morethe airport. I'm coming back to Rapid the end of this month and plan on renting from Casey again!!

These guys were great!! We were in town on a motorcycle when a snowstorm came through. Casey's…read morerented us a little VW Jetta for the day! It was awesome to get to still see the Black Hills and stay warm!

Sandy Gryder is amazing. She has a great attitude. She went above and beyond for our family. Great…read morecommunication skills, empathy, outstanding customer service, and actually treated us like real human beings. I highly recommend this business.

I came in looking to rent a car and even took an uber here from my hotel so I could do a day trip…read moreto Mt. Rushmore. Unfortunately, when I got there I was informed that they were all out of rentals for the day. No bueno for me! Despite lacking in inventory the ladies were very nice and gave me a list of other rental car businesses near by. She really recommended Black Hills car rental. I asked her if it was walkable and then she offered to drive me over there! I thought that was so kind of her. It definitely saved me another uber ride. She dropped me off there and everything worked out great. Although I can't vouch for the cars they provide I can definitely vouch for the service they offer! Thanks ladies!

Great service were in a bind with vehicle in for repair. Would rent from them again. They even…read morepicked us up at the dealer. Car was clean. Air conditioner worked.

This place got me what I need when I needed it and had terrific customer service. Thank you guys…read morefor really making renting a mini-van quick and easy!

They rented me an older model Van with some option that did not work. Halfway through my week, a…read moretruck hit the van in back while the van was parked. I immediately notified them And my insurance. They offered no help or substitute vehicle. They took my deductible payment and my insurance repaired their vehicle at the place they chose. They initially told me that was good and thanks for early reporting as it helped them in all ways. Months later they wanted me to pay an additional $2400 for loss of use in addition to the repairs For something I had no control over. They are definitely trying to take advantage of their customers. Yes they talked a nice game but ultimately they are not trying neither helpful like a real rental care agency or fair. My insurance company says they have paid claims all over and never had any agency try to make this claim.

From the owner: established in 2017read more

So fun!! Very helpful and accommodating. We rented a Ford Bronco. They brought it to our campsite…read morein a timely manner. Great communication . They have outback's, Jeeps, bronco's. I would rent with them again.

Could not have been more pleased with the service, the vehicle, or the kindness/advice of the…read moreowners. They even brought the vehicle to us so we didnt have to move our RV and park it in town. They made the trip through the black hills amazing and lots of fun!

Great customer service, decent pricing, and easy to access. It's was a bit odd on the return, with…read moreno designated return spots - that seemed wrong but, 2 loops convinced us that we were doing it right. Another great enterprise experience!

Just wanted to let you know that I really received excellent customer service from a great employee…read morewith Enterprise.  Madison is the greatest happiest employee I've ever encountered with and truly made my day. Thanks for the great service from Madison

Pickup went fine, car was fine, but upon returning and getting credit card charge of nearly $900…read moremore than expected and NO real answers from Hertz after multiple attempts for information, nothing. I will never rent here again.

Do not rent from here!!! They are a franchisee of Hertz, so Hertz won't help. They have low…read morerates, but if you choose to forego their rental damage coverage they will send a collection company (PurCo Fleet Services) after you for $500-$1000, claiming damages to the vehicle. It's a racket and scam with a years long history. Don't make my mistake!