I rented from Andrea at this location & she is second to none! Very professional & I don't think…read morethe process took longer than a minute. She is exceptional & I wish I had friends that kind. Haha. Thank you again!!!

I had recently dropped off my car at a local dealership to get some repairs done. I needed a…read morevehicle for the next 24hrs and Enterprise showed up in record time to pick me up. I think the entire transaction took less than 15 minutes. The employees were energetic, friendly, prompt, and answered any/all questions I had. I also really appreciated the follow-up call after returning the rental car to see if there was anything else they could have done to improve their performance. Thank you for a great experience!

Brandon Hayes was high-pressure and didn't seem to really listen to my needs and wants. I don't…read morerecommend Brandon nor Enterprise Car Sales for this reason. I felt judged by multiple staff members, because my ID wouldn't scan. They treated me like I had a fake ID or something which was pretty funny because I provided my insurance as well and they still had to talk their manager into "letting" me take a test drive. Safe to say, I won't be buying a car from this location or company anytime this century.

I didn't wind up buying anything from this place, but I wanted to leave a review just because my…read moreexperience was fairly positive. I came one evening after just making an appointment maybe thirty minutes beforehand, and I was connected with Raphael. There were two cars that I was interested in, and while one of them wasn't available at the time, I was able to look at the other car I was interested in; the other was at another Enterprise location and not on site at the time. I would have liked an offer to test drive the car I saw, but I acknowledge I arrived here about fifteen minutes before the place closed, which is a little late perhaps. Raphael is a great conversationalist, and after the we met he followed up with me and even let me know when the other car I was interested in was available for viewing/test driving. I will say that he's not the best at remembering our conversations since he called me back more than once after I told him I would need a while before I got back to him, but he's overall friendly and professional. At this point though I had already seen another car in the area that was more competitively priced than Enterprise's, but I'll definitely keep Enterprise in mind for future business.

They are the nicest rental car employees ever! I've used them twice in 6 weeks. Both times were…read moreperfect transactions with them, the employees, and the cars. Will use again & again!

My company rental car came from this location and the customer service was outstanding. I…read moreaccidentally forgot my driver's license (duh on my part) when picking up my rental. I had walked to this location since it's just a few miles away but wasn't looking forward to walking back home and then coming back again lol. Without hesitation, one of their staff members offered to drive me the few miles in the rental to my house to pick up my license so I wouldn't have to come back again. I really appreciated the extra step he took, especially since it was completely an error on my part, not theirs. Safety measures for covid included us both being masked, my sitting in the rear of the vehicle, and his wearing disposable gloves to drive (and they leave an individually wrapped disinfecting wipe inside as well). Great service and a convenient location!

The only reason I'm rating Hertz 1 is that there is no 0 or negative numbers. We had a reservation…read morefor a long term rental to be picked up on June 1 and returned on September 30. A few days before we were to pick the car up, my husband happened to be by the pick up location and noticed that the building was shut down and the Hertz sign was no longer in place. He called Hertz and asked where we should pick up the car on Saturday, June 1. He was given an alternate pick-up address which turned out to be a truck pick up location only AND when we arrived there was a note stuck on the door which read 'Closed on Saturdays until further notice'. We then spent the next hour on hold with Hertz trying to figure out what to do. Once they answered, the only options were to pick a car up at the airport at double the cost OR void the contract which started Saturday, June 1 and start a new contract starting Monday, June 3. We choose option 2 and went to pick up the car Monday, June 3 at which time we are told having 2 drivers on the car costs $13/day extra. However, the agent said if we signed up as a Gold Member the $13 fee gets waved. We started to sign up, she said there was no need. Just finish the contract, sign up as a Gold Member and call an 800# to apply the difference. You can probably guess what happened based on the stellar service received thus far. We called the office and were told that it would only apply to future rentals. We asked to speak to a manager. There were none available but we could leave our number and hear from someone in 72 hours. Wow. All I can say is do not rent a car from Hertz. It is frustration from start to finish!!

Horrible exp got stranded in Peoria the car piece didn't charge and they took out extra money and…read moresaid it wld take 8 to 12 weeks to be put back now that location is closed down

Nothing but kudos for Avis!…read more I scheduled the rental online to pick up first thing on a Friday morning. Upon getting to the rental desk, located inside the Holiday Inn, the agent had left up a number to call as he was out servicing cars. I called it and he was at the desk quick, my rental ready to go. I got a free upgrade, which was nice, and he pulled the car up and off I went. No issues with the car while traveling, which is always great in my book. I did a box drop off that following Sunday evening. My agreement asked me to fill the car up before dropping my papers and keys into their box. I also left a copy of the gas receipt with the rental agreement as I know at other locations they ask for it. I got a text the next morning that they received the car and my rental was complete. Thank you Avis for a smooth rental - we will for sure use your services again.

My car stopped working in a company garage - terrible service - rear trunk refused to open…read more Terrible terrible terrible. Phone system even worse! No customer service options to select.

Lady had door locked when location was said to be open. Horrible attitude when she finally opened…read morethe door. Rude while talking about reservation confirmation. It was such an unpleasant experience that I canceled my reservation while in the office. Due to her unprofessionalism and lack of customer service skills, I was forced to go through another company at the last minute and spend more money due to my new last minute reservation. I would not recommend this location to anyone if that employee is still employed there. Worst customer service experience ever.

Friendly and accommodating service by Pauline! Make sure you go to the location you rented from -…read moremy error.

My son used this location as recommended by aaa. His car was in the shop and he needed a rental for…read morea couple of weeks. They allowed him to make the reservation online, but when he showed up to pickup the rental, they said he needed to have someone over the age of 25 use a credit card for the reservation. The agent was extremely rude and used profanity in front of my 80 year old mother who happened to be dropping my son off for the car. She reluctantly agreed to put it on her card. When he called to extend the reservation for week 2, and give them my information and payment details, they took it over the phone and said we did not need to come in for any paperwork. When we did return the car, three days early, corporate called my mother and claimed it had never been returned and charged her a late fee. We're still fighting it with corporate. I can't recommended them based on lack of civility and communication.

Car smelled of smoke very bad. They wouldn't switch it out and hung on me twice. I bought cleaning…read moresupplies and cleaned it myself. Renting a car isnt cheap and there are many choices, dont go with a company that doesn't care about its product

I recently visit this ballwin hertz branch I had a great experience where the stuff answered all my…read morequestion. They were a little busy but was attentiv. will book here again.

I booked my reservation online. When I arrived, the lady told me the damage waiver was $34. I had…read morenever rented before, so I thought that was a good deal and accepted. What she did not specify, was that it was $34 per day. If I would have known this, I would have denied because I didn't want to spend the extra $200. I have been trying to call during business hours, and no one answers the phone. It rings continuously and there is no voicemail. I am trying to get in contact with someone to get this waiver removed. I am just frustrated because she got one up on me since I have never rented before.

I was told someone would come pick me up on 2 separate occasions. After 30 min I called again and…read moreno one knew they were suppose to pick me up. They then tried to transfer my reservation to another branch. Enterprise is usually great, this location is not.

I called before picking up my rental car to confirm everything was in place, and it was. Upon…read morearrival, the young girl who was in the counter directly received me and my partner with an attitude. They didn't want to take my partners card without a bill for water or electricity under his name. We told her that it comes included in our rental agreement, so we don't have them. However, we can show the payments for our rental (which includes this). The lady just closed off, passed us to this other young guy, AND LEFT! I told him that I have an international driver's license that I will take the rental under my name, and he started asking me questions as if he was an official from customs and border protection. He then started to make excuses and raised his voice asking me for my passport right away. I gave him my US residence card, and he said that this is not a valid ID. Come on! We are in 2024 and enough is enough. Having lived and worked in the US for almost 10 years and I still find this BS people. NO ONE IS CARRYING A PASSPORT 24/7 AND LESS WHEN I DO HAVE A VALID RESIDENCE AND ID CARD FROM THE US. This is horrible customer service, not correct, and very discriminatory. MAKE YOUR POLICIES CLEAR FROM THE BEGINNING, MAKE CLEAR TO WHO YOU WOULD RENT OR NOT A CAR, AND HIRE PEOPLE WHO MATCHES YOUR COMPANY VALUES AND CULTURE. If these people reflect that, then no one with an accent should rent a car from this company ever again. Heads up everyone, don't waste your time renting here and supporting this BS.