Deceptive practices. Read your paperwork before leaving the counter…read more We reserved a **minivan for one week for $1,282.33 and declined all rental insuranceduring the online reservation because we are covered through our credit card. When we arrived at the Bozeman Airport Hertz/Dollar counter, Shamus told us they were low on minivans and offered us an upgraded SUV for $42.99/day, saying it was "50% off." We agreed. What he did not tell us was that he also added rental insurance for $66.99/day. He never asked if we already had coverage and never disclosed that insurance was being added. On the drive to Big Sky, we reviewed our contract and immediately noticed the charge. We called the office right away because we wanted it removed immediately--not after the trip. We were told only the supervisor, Kristina Wilson, could help. Over the course of our vacation and after returning home, we have called at least five times. Kristina has never come to the phone or returned our calls. When we questioned Shamus, he said, How was I supposed to know you had insurance through your credit card? My response: Ask the customer or look at the reservation, where insurance was clearly declined. To make matters worse, they placed a $2,827 authorization on our credit card for a one-week rental. For comparison, my brother rented a vehicle for the same trip through another airport and paid about $600. Customers should know that rental agents often receive commissions on insurance and upgrades, making full disclosure especially important. Based on our experience, the lack of transparency was unacceptable. Read every line of your rental agreement before leaving the counter.Although this location operates under the Dollar name, it is the same company as Hertz. We will not rent from this location again.

Had an excellent experience here recently. Being in middle of the post-COVID travel peak and a…read morenation-wide rental car shortage, I was super worried that the agency would've overbooked cars and left me without a car to go to Yellowstone. Fortunately, that did not happen, and not only that, the representative went above and beyond and got us a hybrid as we requested, the car had only 2,600 miles on it and was in excellent condition. On top of that, the representative did not try to up sell or swindle us into buying additional coverage since I had LDW coverage from Amex, which some other car rental companies (such as Fox) would have tried to do given the amazing rate I had managed to book at (only 1/5 of the current booking price). Just an overall great experience from pick up to drop off. Highly recommend!

So convenient! Just…read moreused them for a 5 day trip to Yellowstone. The car was delivered to the Bozeman airport and it was immaculate. Extremely clean and you could tell it was detailed. We also rented a cooler and it was well worth the rental fee. Food is scarce in Yellowstone so picking up food in Bozeman and then storing it in the cooler was a good move. The cooler kept everything cold for 5 days and I only had to refill the ice once! I definitely recommend using them to rent a car instead of the big rental car brands.

Just used an Explore Rental vehicle this week. Had a good rental with them but watch out if you…read moreplan to drive extensively. They have a 175 mile per day limit on rentals that is only shown when they send the rental agreement just before your pickup.

Excellent service ! We were picked up at the airport. The…read morecar was meticulously clean. We dropped at the airport water in the car, snack snacks tissues everything provided the excellent was absolutely great highly recommend them.

Shameful Treatment After a Canceled Flight We rented a car…read morefor nearly a full week, but our flight was canceled after we spent almost seven hours waiting on the tarmac because of mechanical problems and weather-related delays. We were unable to find a reasonable alternative flight. We notified the rental company immediately and asked whether it would refund at least a portion of the weekly charge or provide a future credit. It refused to offer any accommodation, charged us the full amount for the entire week, and would not even consider issuing a credit. Retaining the full weekly rental price under these circumstances, without any apparent consideration of the company's actual loss, feels grossly unfair and excessive, regardless of whether the reservation included nonrefundable language. This was a deeply disappointing and shameful way to treat a customer dealing with circumstances entirely beyond their control.

Booking and pick up were very simple. I got in the rental and the check engine light was on. They…read morewere very apologetic and upgraded my car from sedan to SUV without me even asking. Service was easy and kind. I always choose budget when traveling to Bozeman.

AVOID. Rented me a car that died after 8 miles. And then told me it was my problem to resolve…read more Refused to refund even though I couldn't drive it because I "had the car". Every budget employee I spoke to is a like a robot that can only read from a script.

Rob was our Hertz counter staff at midnight smiling helpful. 5 stars Rob. This was our first time…read moreusing Hertz and we pick up at Bozeman return at Rapid City. He found a vehicle allowed at RAP as that Hertz has requirements for incoming rentals. New Durango sweet rental. Tx Rob.

Horrible experience with the staff at Hertz!! Don't rent anything from them! I came to pick up a…read morecar that I needed for only five hours and this young, long haired blonde kid at the desk specifically told me to walk out side the terminal and cross the street to the parking lot, then walk a LONG way to the left to find the car. He laughed and said "Yeah, Its a long way." We walked outside and searches right and left for 30 minutes. Walking at least a mile while carrying luggage. Finally I called the front desk at Hertz and a woman told me that this young man at the desk had already made some mistakes in the past and they would speak to him. She told me exactly how to get to the rental car and my partner went to the Hertz desk at the airport and spoke to the manager and the asst. Manager to explain that we were now going to miss our meeting because of this young man's mistake. I am back home now and called the Bozeman airport front desk to ask for a rebate of some kind and was told by CHRISTINA that I must have misunderstood and that young man did not make a mistake. She was calling me a liar even though the previous day, they admitted that this young man had made similar mistakes in the past already. Christina was insolent and condescending and kept insisting that it was my mistake. I am a Gold member at Hertz and will NEVER rent from them again! EVER! And I hope that CHRISTINA IS REPRIMANDED for the way that she speaks to customers.

We rented a car from here. I loved that this place was inside the airport. It was extremely easy to…read moreget to. It takes about 5 minutes to do all the paperwork. You get the keys there and just go to the car. The price was reasonable. I love how personable they were. They sent me a txt of there was any questions or concerns to reach out. Probably the most enjoyable rental experience I've had.

I've rented cars from the Enterprise Rent-A-Car location in the Bozeman Yellowstone Int'l Airport…read more(BZN) twice this year and have been pleasantly surprised with the pricing, availability, and customer service relative to the other rental car agencies at the airport. These guys and gals are the best! A special shoutout to Alex who went above and beyond on my last rental. I will be back. As an aside, I'm very surprised at the low Yelp ratings for this agency. My experiences have been nothing but 5 star. The customer service is what really sets them apart from others.

I had placed a reservation 3 months in advanced for a Standard SUV (aka Ford Flex). I called 2…read moredays before, and was told "yes, we have plenty of AWD ones for you to pick up on Sunday" I arrive, and I'm told my "Dodge Journey" is available. I asked if it was AWD, and she said, oh it is front wheel drive, it should be fine. (as it is snowing) I asked if there was an AWD drive available, and she said there wasn't one available... it wasn't until I specifically asked if I could go down a class in vehicle to get an AWD. Fortunately there was a small SUV in AWD. It worked out fine; but a bit disappointed that I reserved a larger SUV, but it wasn't available in AWD, so I paid the same for a smaller car...

Update: Today my husband took the car to the gas station. When he opened the second-row underfloor…read morestorage compartment in the Chrysler Pacifica, he said it was absolutely filthy! It bothered him so much that he drove to two different gas stations before finally finding a car wash with a vacuum so he could clean it out. Unfortunately he didn't even take a photo of it.

We had the best price with the best car rental experience with them. Great service. Highly…read morerecommend.

From the owner: NextCar offers convenient car rentals in Belgrade on Spooner Road near Bozeman Yellowstone…read moreInternational Airport (BZN). This location provides direct access to I-90 and routes into Bozeman. Choose from a wide selection of vehicles with flexible rental options, competitive rates, and reliable service for navigating Montana and surrounding destinations.