avoid this rental if you can when we arrived at Thrifty, we waited over 35 min to get help and we were the second person in line. I get up to the counter, give the gentleman my information, he said he can upgrade us to a car that I had already booked, I let him know that that wasn't necessary as that is what I have already booked. I think signed the contract but noticed i still got charge $60 for an upgrade fee. I told him right then and there that i did not want an upgrade as the car he is trying to upgrade us to is what we already booked, he then said he would give us our original car. in the email i received on 1/3/25 for our rental from 1/5/25-1/8/25 it states that we owe $168 and change at the airport, we also added an additional driver for $39 dollars and then had them fill up our tank on return which was $42 which totals to 249, but what we got charged was 318. again its not a fight over the 69 dollars but rather its the principle of not overcharging customers. i called thrifty customer service and they said that this location is stand alone so I have to call them directly. i spoke to them and the gentleman seemed so uninterested in assisting me in addressing my issues that I just thanked him for his time and hung up. i submitted a complaint to thrifty in writing this time and hoping for a resolution. had the additional charges been mentioned to me at the start of my rental i would be happy to pay them but the 168 included some of the fees that they double charged me for. i rent cars regularly from competitors in CA and have never ever run into an issue like such. terrible rental, terrible customer service straight scammers read more

Don't rent from here unless you bring a contract lawyer with you to review the rental contract before you sign! I reserved a car for a few days with the idea that I might extend my trip. I called ahead of time to ask how that works and the person I spoke with said I can just return late and will get billed my daily rental rate. I confirmed this at the rental counter. However, when I got my bill at the end of the trip, it was $300 more than I was expecting. They told me that I had signed a contract and that anything an employee told me was meaningless over the signed contract. Sure enough, on the contract, there's a line item buried for "EDAY" with a rate that's $100 more than my daily rate. How am I supposed to find that without spending 15 minutes reading every word at the counter, and also know that eday represents a different rate that you're billed per day if you return late? Shady business practices. I booked through here instead of Avis like I normally do because the rate was a few dollars cheaper, and I won't be making that mistake again. read more

If I can give no stars I would. The employee Shamus aka #shameless is a terrible unprofessional condescending person. He dare declares himself manager and indirectly admitted teaching his employees to misinform the services offered. I was picking up my rental from Bozeman Thrifty on 5/15/2025 from 1:30 -2:30 pm and asked the counter female worker if I can add additional drivers to the contract at another Thrifty location. She told me confidently YES. I tried to add my friend at Jackson Hole Thrifty counter and was connected with Shamus from Bozeman, which has been the worst customer experience I've ever encountered. He informs me that I am not able to add my friend at Jackson Hole thrifty, and that I will have to drive 4 hrs to Bozeman to add her. I told him that his employee reassured me I could. I also looked at the corporate website that states I can, shown in my screenshot taken on 5/16/2025. If I knew I couldn't add my friend at any thrifty location, I would have canceled the booking. Not only did he not offer any help, he also threatened me to put me on the do not rent if my friend drove the car. I NEVER once mentioned about her driving the car without adding her name. I'm trying my best to abide with rules and paying to get her added as a driver. It was hurtful for my character to be attacked. During the whole call, he talked to me condescendingly implying I couldn't comprehend the conversation. He didn't take any moment during the call to offer any help and ultimately hung up on me! I would stay far away from this establishment, Thrifty Car Rental and definitely far far away from Bozeman Thrifty Car Rental. read more

Thrifty Car Rental - corporate websites states I can go to the nearest thrifty to add drivers, but Shamus says I can't - Car Rental Near Me - Belgrade, Montana

Long wait times...even if the line isn't that long. The top 10 worst customer service experiences I've ever encountered. Holly was rude, smug, judgmental, and threatening. She and her employees lacked empathy along with any customer service skills. Do not rent from Hertz, Dollar, or Thrifty as they are at the same counter. read more

The service person tried over and over to up sell me a larger vehicle that I reserved. Telling me Yellowstone park has bad roads and I need more ground clearance. Total BS. A Prius would have no problem in the park. They probably did not have what I reserved and tried to get me to pay for an upgrade that I would get for free. Totally pathetic and transparent attempt to gouge me. The guy at the counter next to me got the same exact speech about bad roads. This is NOT a corporate store, so the owners try to rip you off. BEWARE!!! read more

Booked a car rental through Hopper for Thrifty. Got to the counter today 1 1/2 hours earlier than I expected and they said they could not give me a car. Then I watched 20+ people go through the line and got a car. Is the Bozeman car rental market that closely run that there are no additional cars for rental 1 1/2 hours before be reservation time? Pretty frustrated with Thrifty Car Rental Bozeman! read more

Don't do it. I like the poeple who run the joint but Thrifty Rent A Car are unethical and ruthless. I rented a car and got a flat tire driving on the highway. No off road, no dougnuts in the driveway. When I returned the car the staff said no problem and had me fill out an incident report. I've since received a bill for a new tire and "administrative fees"! What!!!!!!!!! Your tire blows out and I have to pay for it? Why am I responsible for normal wear and tear on your vehicle? Even if I do have to pay for the tire what about the 20,000 miles it had on it? Why do I have the privilege of buying a new tire and paying you an admin fee on top of that? Would my family have to pay for my funeral AND the tire if I went off the road from the blowout? Can they charge you an admin fee from the funeral home? I've since checked to see if I'm responsible for this on the web and, to be fair, the results are mixed. However the overwhelming number of complaints on www.consumeraffairs.com from rental companies are about Thrifty. Local owner dude you are probably O.K. but find another company franchise because Thrifty are scumbags. read more

This was ridiculous we waited over hour too get our vehicle. This completely put me off to Thrifty. I'll pay more not to deal with them again. read more

After sending photographs of the damage that I took before leaving the lot, their fleet services company closed the claim, and the scammers at Overland West will not be getting any more money out of me or their LDW coverage provider on this one. read more

My issue is not with the Thrifty in Bozeman, but with the overall company. Long time Thrifty Blue Chip member so used them when we went to Bozeman. After the fact, was told that since the location was a private contractor and not run by Thrifty itself, I would get no points for this rental (and it was a somewhat expensive one at that so a lot of points involved). Really feel cheated. Chose Thrifty because of the points. Competition may have been less expensive and certainly passe up getting small amount of airline FFM by doing it. Was not obvious that rental was contractor nor that I would not get points. read more

Do not rent from Thrifty Car Rental. We were informed the day we rented we needed proof of a special type of insurance that would cover then entire cost of the van should anything happen. We had no idea this was a requirement and were therefore, forced to purchase their insurance policy for $50/day. The lady made it sound like this was required by law; however, it's not and required by Thrifty. The van was unused for 3 of the 5 days because we needed it as a shuttle for our backpacking trip. Upon returning the van, we decided to let them fill it because we were informed by the lady in the beginning that they were at market value for gasoline. Well, the gentleman at the counter informed us the penalty price per gallon was $7 and we should have signed up in the beginning for them to fill it up!! Just down the road it was ~$3. I understand this may be company procedure, but we had already given them $1,300 and then they wanted to charge us $7/gallon. What a rip off! They won't be receiving any more of our money. read more

Never rent from thrifty at the Bozeman airport! I arrived on a late flight only to find that their desk was closed. I had a reservation and was forced to rent with Enterprise. Yes, all the other rental places were open. The telephone number on the reservation was disconnected. When my credit card bill arrived I was billed for the car. I disputed the charge with BoA to no avail. Never, never rent from them! read more

Rent a car. got to the hotel about 5 miles away. Rear tire had gone flat. Took it to az tire shop that pulled our a nail from the tire. They side it looked like it had been there for a long time. Went back to thrifty an they charged my $120 for a new tire. I rent a lot of cars but will not be renting from Thrifty anymore. read more

If you rent from Thrifty, Be Sure to document your mileage upon return and review your bill for added fuel charges. They will add an additional $13.99 if they decide you have driven "less than 75 miles" even if its wrong. Make sure you take a picture of the odometer or write down the correct mileage for proof of their error. We drove from one end of Yellowstone to the other the 5 days we had the car and drove well over 75 miles. read more

I had booked a car a month in advance of my arrival in Bozeman Montana (9/16/16) When I was in line at Thrifty on the night I was to pick up a vehicle I could hear the representative tell the gentleman two people in front of me that they had no cars. He began yelling at her and would later return to apologize. I can't really blame him for yelling because reserving a vehicle in advance and then discovering there is no vehicle is totally unacceptable. When I talked to the Thrifty representative I was told there would be vehicles available the next day. I passed on this offer as I did not want to find alternative transportation for around 12 hours and at that point I wasn't exactly convinced that if I did show up the next day that there would indeed be vehicles available. I would therefore recommend that any one considering using Thrifty at the Bozeman airport seriously reconsider and choose a more reliable rental car company. read more

Awful, awful, awful. Wes at the desk at the Bozeman airport is completely unhelpful and only looking to rack up as many fees as possible. I have never rented from Thrifty and will never do so again. First of all, I asked for an upgrade and was told that it would be $300. Then I get the charge and it is $360. Explanation is taxes, etc. Ok, I get it. Whatever. Then I return the car slightly after the time of day that I rented it days previous. Mostly because you have to park so far away and walk to the rental desk. Nobody greets you when you return the car. Ok, I get, small airport. No problem. Then I get the final charge and it is $400. He explains that my reservation was at 2:00, but I had actually rented the car at 3:30. Even though I called and changed my reservation prior to pick, they would not change the actual pick up time. It stayed at 2:00. When I challenged this, the answer was, "nothing I can do". The worst customer service I have experienced from a rental agency. Our trip to Montana was fantastic except for this send off from Thrifty. Pay a premium and go with somebody else if you have to. read more