Carlos and Kurtis have both been a pleasure to work with in booking our reservation! Couldn't ask…read morefor better service, processing with pickup and returning. They really made our request hassle free which allowed our trip to get off to a great start! The car was in supreme condition, clean and met all our trip needs. Highly recommend Advance Car Rental if your local to the DMV area. We were also told they had more luxury vehicles available if we preferred which we may keep in mind next time!

My car broke down on a Sunday and to my dismay the usual car rental companies were closed. I found…read moreAdvance Car Rental through google and called the number provided and was very surprised at how quickly they responded to my message. The gentleman who called me back was extremely professional and very accommodating. I was also extremely pleasantly surprised at how reasonable the cost of the rental was and they even came and picked me up! Now that's white glove service! I can't say enough good things about this establishment and the staff... it so nice to know that I can pick up the phone at any time and they will come to my rescue. The level of customer service they provided was top-notch and I would recommend them to all my family and friends. A++

Clean cars, fast service, emerald lane was fabulous…read more Long line to exit during peak hours Easy to return Needs long tram/bus ride to get to and from terminals Plan for 15-30 minutes travel to location for pick up and drop off Walking is available through airport. Distance is approx 30-60 minutes

Danny at the Catholic University Enterprise location was the absolute best. Our experience did not…read morestart out great; however, when Danny got involved he provided us with excellent customer service. We will forever be Enterprise customers.

Union Station, Wash. DC Abysmal service. Vehicle was…read moredowngraded without change of price. My wife actually wasn't put on as an additional driver - good thing we phoned back during the trip. And customer service later not helping at all. Never again.

False accusations for car damage. False accusation that I did not return the car. For goodness sake…read moretake photos of EVERYTHING, and go rent elsewhere.

So, it's an easy walk to terminal, skip the bus, walking is faster. best to sign up for frequent…read morerenter program to skip the lines. Pain point today was 30 minute wait to leave the parking garage. Just sharing, i had a reservation with a different national chain company that is off airport. my flight arrived late & stopped picking people up 30 minutes before they closed. couldn't get anyone on the phone. so, i like on airport where you can walk. i won't make that mistake again

Arrived for a simple car rental pick up return, but had to deal with the rudest people I have ever…read moremet. Multiple people on your staff should not be in customer service.

check in and check out was good and fast. Shannon was helpful with the car, and the other woman was…read morehelpful when I returned the vehicle.

Avoid! Terrible experience. Didn't have a car for us when we arrived at pick up time, were told to…read morecome back 2 hours later, then IT system was down (apparently) so couldn't log out our car. After 4 hours we eventually cancelled the reservation. Still trying to get our money back from 3rd party seller who are falsely saying we were a 'No show'.

I am extremely disappointed with my recent experience at the Hertz location inside Union Station in…read moreWashington, DC. I arrived 15 minutes before my 2:00 p.m. reservation only to be told there were no vehicles available and that I was fifth on a waiting list. This begs the question: what is the purpose of a reservation if a vehicle is not available at the reserved time? After waiting about 15 minutes, I asked if someone could help locate another Hertz location with available vehicles. I was told to do that myself. I was also unable to reach a live representative through the Hertz customer service line. I later asked how many customers ahead of me were waiting specifically for an SUV, the vehicle I had reserved, and was told I was next in line. Great! About 10 to 15 minutes later, an SUV was returned. When I simply asked if it was mine, the representative raised her voice and told me to "just wait" and let them "figure everything out." Moments later, another customer requested an SUV and was immediately given one. When I reminded the representative that I had been told I was next, she yelled that the other customer had paid an additional $50. At no point was I offered the same option or informed that an upgrade fee would make another vehicle suddenly available. I asked to speak with the supervisor after waiting nearly an hour. Rather than listening to my concerns, he became argumentative and dismissive. When I said I did not need to hear a defensive explanation, he replied, "Well, you're going to," and then with a tantrum told his employees, "She doesn't want to listen to me, so I won't listen to her." Wow. As a frequent Hertz customer and Gold Plus Rewards President's Circle member, I expected better. Even another customer was told that his Gold status "meant nothing" because there were no vehicles. A simple text or call advising customers of the vehicle shortage could have allowed us to make alternate arrangements. Instead, customers were left waiting without communication and treated discourteously when asking reasonable questions. Vehicle shortages happen. Disrespectful customer service should not. The lack of communication, inconsistent handling of available vehicles, and unprofessional conduct by both the representative and supervisor made this one of the worst rental experiences I have had. I will not rent from the Union Station location again as long as this level of management and customer service remains in place.

gas tank was half full there was used floss picks everywhere and the car wreaked so badly of cigs…read more I dropped off days ago and it still hasn't closed out my service. avoid if you can

Amazing Service. Mike and Shawn are the best. They will take care of you when no one else will …read more trust me.

Staff was unpolite, shouting slurs and bad words while telling anecdotes to each other. They…read moretreated me differently than the other customers of their same cultural group. They wouldn't accept a DC DMV-issued temporary license. I am always able to rent on all other rental companies; and AVIS website claims they accept temporary Driver's Licenses. (https://www.avis.com/en/customer-service/faqs/usa/requirement-for-renting) Good job! I'll make sure no one I know rents from AVIS

I've used a lot of car rental companies and locations and this one has stood out as the best. I…read morehave been numerous time and generally have friendly service and a very short wait time, if any. The main "con" of this location is the more limited hours, but it's a small local office, so you can't blame them. I use this location and I use Enterprise whenever i can. Union station is a good option for longer hours of pick up and drop off.

1. I reserved a week ahead of time because my car need repairs. When I arrived at the scheduled…read moretime, the only automobile available to rent was the largest 4x4 truck I have ever seen. It would not come close to fitting in my normal size parking spaces at work and home (I live and work in a Washington DC which parking space is always limited). I looked at the customer service agent in disbelief. He was not kidding. I had to wait over an hour for him to bring a car from another location...and he was not happy to have to do it. He was one of those "used car salesmen" types...sickeningly friendly - so insincere. 2. The car I was given seemed ok but neither he nor i noticed what had to have been a hairline crack in the back windshield because when, a couple of days later, I shut the door and stepped on the brake to start the car (I had not yet touched the button to start the car, I had only stepped on the brake), the slight motion shattered the entirety of the back windshield. It was shocking to say the least. I returned the car and he refused to even speak to me about it, saying it was my fault. My insurance was charged WAY TOO MUCH for the windshield - over $700 - and I had to pay a $250 deductible. They actually made money on it!

After calling the Georgetown location to confirm my rental reservation for a minivan, I was told…read morethat this type of car can't be guaranteed. I was very worried that when I showed up to pick up the van in two days it would not be available. I needed the van to move my daughter out of her college dorm. Mesi was working and told me that she would call me as soon as the delivery of minivans arrived at the Georgetown location so that I could show up earlier to guarantee I got the van. She took my cell number and called me earlier the following day to let me know that she had a van for me! Mesi went above and beyond to make sure that my move went smoothly!

I have rented vehicles from Enterprise for years, regularly and consistently, for business travel…read moreacross the country. Because of that, this experience was especially surprising and deeply disappointing. I am very familiar with how Enterprise typically operates and this location fell far below that standard. The only difference this time was that the rental was through insurance, and I was treated accordingly. I rented a vehicle from this location on Friday through my insurance company. I called ahead to let them know I would be arriving later than originally planned and was given a confirmed pickup time of 1:30 PM. I arrived at 1:19 PM, within that window, and was told my reserved vehicle had already been given to someone else. I was then told I had been called about this, which was untrue. No call was made. Rather than being offered a comparable replacement to my insured vehicle--a 2018 Chevy Equinox I was only offered two options: an electric vehicle or a Honda Civic. Neither is equivalent to the SUV my insurance was paying for. This was despite there being other comparable vehicles visibly available on the lot. The electric vehicle I was handed smelled strongly of smoke and was poorly cleaned. I was told it had only 30 miles of charge and would require eight hours to recharge, yet no instructions were provided. Once driving, it became immediately clear that the remaining charge equated to about 27 minutes of drive time, which was not enough to reach my mechanic and return home. The vehicle would have stalled somewhere on the road, leaving me stranded with no knowledge of how to recharge it. This created a serious safety issue, as I am responsible for transporting my son, sister, and mother. Being sent off in an undercharged electric vehicle with no guidance was not just inconvenient it was dangerous. When I returned the vehicle immediately upon realizing this, I was then offered a Honda Civic, again not equivalent. No apology was offered for the misinformation, the lack of preparation, or the fact that I watched an equivalent vehicle being rented to someone else during this interaction. No solutions were provided. I canceled the insurance rental at this location. However, the branch failed to properly close out the rental. Had I not personally contacted my insurance adjuster twice to create a documented timestamp, it would have appeared as though I had rented a vehicle when I did not. As a long-time Enterprise customer who rents frequently for business, this experience was shocking. I will never return to this location, and I strongly recommend that anyone renting under insurance avoid this branch entirely.

My experience at the Enterprise location at 2301 Bladensburg Road, NE this morning was extremely…read moredisappointing. I reserved a compact vehicle the night before and informed the representative that I would arrive at 7:30 a.m. when the branch opened. At the time of the reservation, there was no indication that this would present any issues. Upon arrival, however, I was informed by the Enterprise representative, Mr. Danny Calder, that no compact cars were available and that only a Jeep remained on the lot. Although I was told I could take the Jeep at the same rate, I expressed concern regarding the comfort and practicality of driving a much larger vehicle. I also explained that if I was not comfortable with the Jeep, I would return to exchange it for the compact car I originally reserved. Throughout the interaction, Mr. Calder was noticeably nonchalant, impatient, and unprofessional. When I inquired about the 15% discount for rentals over three days--something I was instructed to request when making the reservation--he stated that he would need to cancel and rebook my reservation because it was "booked online." I clarified that I had spoken directly with a representative the night before and had not booked anything online. When he requested my ID and insurance, he handled the documents in a manner that appeared hesitant and uncomfortable, which further contributed to the unprofessional tone. I also asked about the federal government discount that I have consistently received in the past. He initially stated that they "don't do that," which is incorrect, and only applied a 5% discount after I presented my federal government ID badge.Despite having a reservation for an early pickup, I still had to wait for the Jeep to be cleaned, causing additional delays. This undermines the purpose of reserving a vehicle in advance to ensure a timely and efficient pickup. Overall, I am extremely dissatisfied with the lack of professionalism, the failure to honor my reservation, the inadequate discount, and the overall customer service I received. Additionally, Mr. Calder did not assist with adjusting the seat or demonstrating basic vehicle functions--assistance that the Pentagon Police ultimately provided when I arrived at work. These are tasks that should have been addressed at the time of pickup but were not. This experience could have been handled far more effectively, and this location has significant room for improvement.