There aren't the words to express just how comfortable and PAINLESS my experience was at the 3rd St…read moreOak and Poppy. Yesterday I got my septum pierced for my birthday. From the moment we walked in, we were greeted warmly and immediately made to feel at ease. The shop itself is very clean and welcoming. The jewelry is beautifully displayed. I just wish I remembered the name of the woman who helped us because she made such an impression. She walked us through all the options at different price points in a way that felt completely neutral and respectful. There was no subtle steering toward something more expensive. It genuinely felt like whatever we chose was the right choice. Ivy, my piercer, was incredibly thorough and precise. I really want to stress how pleasant and painless this piercing was. I am talking pain level 0 out of 10. I AM NOT MAKING THAT UP. She is extremely clean in her process and talked me through every step so I always knew what was happening. The room itself felt like a doctor's office in terms of cleanliness and professionalism. I wanted to write this because there aren't many reviews here about septum piercings specifically. When I was searching for where I wanted to go, Oak and Poppy kept coming up but I didn't see many septum reviews. Ivy is a true professional in this work. It's clear she knows exactly what she's doing. The staff cares about the customer's experience and it shows every step of the way. If you're looking for a septum piercing and want an experience that feels comfortable, this is the place to go! Thank you Ivy! Thank you Oak and Poppy!

The staff here are friendly and welcoming. I'm giving 4 stars for their customer service,…read morecleanliness, and responsiveness. My husband and I got matching tattoos here and for the tattoo itself it's 3 stars. Today, it has been 3 days since we got the tattoo and although the tattoo itself is small, has fine lines, and is on the wrist, it appears as if it has a smear/smudge on one of the corners on both tattoos. This isn't my first tattoo, and my husband and I have been following the after care and have been careful. It's on the healing stage, but you can tell that the corner line differs and there is a smudged area on both tattoos. For both these it was $240 total and done by Chris. I will update this review once the tattoos heal completely.

I had a wonderful experience here, and the pricing is so reasonable for the jewelry and the…read morepiercing! I came about 15 minutes early for a double flat piercing and found an assortment of beautiful and shiny jewelry in which the staff let me see multiple options before choosing and I didn't feel rushed at all. Very clean atmosphere and the staff were super welcoming. Trevor was my piercer and was super kind. He picked the placement of my double flat piercing and made me feel comfortable to give feedback until I found a placement I enjoyed. He told me exactly what was happening during the piercing and I found it virtually painless (maybe 0.5-1 second of pain for the initial piercing). Highly recommend.

Took my 10-year-old daughter here to get her ears pierced. She was excited but very anxious. When I…read morecalled to schedule, the person I spoke with (Jewel, I think) was awesome and gave me tips on how to prepare her. They reassured me that all the piercers were well-equipped to help kids (and anyone) through their nerves, and he was 100% correct. When I said I was planning to get my nose pierced in solidarity and to ease her nerves, they counseled me to do her piercing first, because sometimes seeing the process can add to nerves rather than ease them. Appointments were easy to schedule online, and we booked with Dee, who was fantastic. Very calm and patient, explained everything she was going to do and talked us through it as she went, helped us to breathe through our anxiety, and then it was over. So fast, just a second of discomfort, and my daughter is thrilled with her new earrings.

I walked in last weekend for a forward helix piercing. Katherine assisted me and did the piercing…read more Honestly a wonderful experience. She was very helpful in jewelry selection and pricing, and also phenomenal with the piercing itself. I'll definitely be coming back for a few more piercings in the near future.

I've been to this location three times and your Santa Monica Blvd. location once. Overall, my…read moreexperiences have been decent. I wouldn't say the customer service has ever been outstanding, but it's generally been good. During my previous visit, I spent around $700 adding two new piercings and switching out jewelry. The piercer who helped me was incredible. I wish I could remember her name because she truly had an artist's eye. She helped curate my ears beautifully, adding charms and small triangle studs that I absolutely loved. Near the end of that appointment, while we were still in the treatment room, she asked if she could step out to do a quick jewelry change for another customer. I found that unusual as we were already in service. I also had another appointment that I needed to get to so I felt my time didn't matter! Anyways I overlooked it because I had otherwise enjoyed the experience. Unfortunately, my most recent visit completely changed my opinion. I came in to purchase a solid gold swallow bird piece, which was close to $500, and have it installed. I had seen it on Friday and returned Monday specifically to buy it. The piercer helping me, who mentioned she was new from Bakersfield, immediately came across as uninterested. When I asked about the bird jewelry, she didn't even attempt to look for it and simply said, "I don't know." The receptionist then stepped in, searched the display, and found the exact piece. It was the last one. Once we went into the piercing room, I mentioned that my current jewelry felt a little tight, but throughout the appointment her demeanor remained cold, short, and dismissive. She changed the jewelry, but when she couldn't find a bag for my previous piece, I ended up offering one from my purse. Nothing catastrophic happened, but customer service is about how you make people feel. When someone is spending hundreds of dollars on fine jewelry and trusting you with body piercings, warmth, professionalism, and attentiveness matter just as much as technical skill. Sadly, this experience left such a poor impression that I won't be returning.

Got my nose pierced today! They did an incredible job in…read moreexplaining everything, made me feel comfortable, ready, and confident in their work through their professionalism. Shoutout Zander who took care of my nose today! He did amazing and I love my piercing! Everything went real smooth and their employees are kind and helpful! Would definitely recommend this place! Also, Zander knows his stuff! When getting the nose piercing, placement was one of my main worries, just wanted it to be perfect! I took awhile with the placement but with Zanders suggestions and inputs I am very happy with how it came out!

I felt the need to update my feedback regarding my son's recent downsizing appointment with envy…read morebody. While the service provided by Danny when getting the piercing done over a month ago was great. Our downsizing follow up experience was disappointing. Long story short the manger changed our appt with Danny for downsizing because I made the wrong appt. Same price just wrong appt title. I made said appt. for a piercing rather than a downsizing BUT THERE IS NO downsize appt tab available online AND when I called to ask about it more than once NO ONE answered. I did what I thought was the next best thing considering it was the same price. my son was forced to be helped by someone I had no reference of. Had not done my search on him or even knew his name. This person downsized my son's piercing wrong. A few days later the piercing fell off my son's ear, making us panic. Turns out The person didn't tighten it enough. I made his apot.. With a person in mind for Stephanie to just change it and decide who will be helping him. That was not ok. And now we are dealing with a. Loose earring because I'm afraid to touch it and we haven't had an opportunity to go and get it tighten. Managers name Stephanie.

I just got my septum pierced with Bruce over the weekend and it was a wonderful experience…read more The pricing was extremely transparent and reasonable. I was really nervous after having a horrible first time septum piercing where the piercer pierced my septum crooked, hit the cartilage and then blamed my nose shape. I've wanted a cartilage for quite some time so I decided to get a second opinion and I'm really glad I did. Bruce was extremely knowledgeable and re-assuring. He took a look and told me I could probably get one but he would verify once he was able to check my nose. He was able to immediately determine the septum spot was higher up. The pain was extremely minimal. I really appreciated that Bruce walked me through every step of the process. I'll definitely be back.

Every time I've gone, I've been very pleased by the service!…read more Have gone in multiple times due to a potential infection (from piercings done somewhere else) or concern I have with a piercing, and every time, the staff were friendly and helpful, willing to make cordial conversation. Very professional and I've walked away with no infections. They're jewelry selection is beautiful, but unfortunately too pricey for me.

Went in today for an ear piercing and had a great experience. From the ambiance of the…read moreestablishment to the music. Jojo was the one who pierced my ears. She's very knowledgeable at what she does and very patient and detail oriented. Didn't even feel a thing! Would definitely recommend and will be coming back.

It was my first time here and I just wanted to get some small lil babies done by my dear friend…read moreMia. She is so talented and I've been getting artwork commissioned by her here and there and have a few other small tattoos from her Her line work and attention to detail is amazing. Everyone at the shop was really nice too! The vibes were immaculate and the artists do this thing where they show all the other artists their finished pieces and I thought that was so cute. Her rate is 150/hr so I would book that appointment before her rates go up!!!!! Thanks Mia love u!!!

Our second visit to Oak & Poppy was just as incredible as the first, if not even better! This time…read moreit was for my second daughter, who just turned one, and our first experience was with my oldest when she was 10 months old. We actually made the 3-hour drive just to come back, because our first experience three years ago was that amazing, and it was absolutely worth it all over again. From the moment you book your appointment to the second you walk through the door, you're treated with such warmth and care. The entire experience feels thoughtful, professional, and truly special. We visited their 3rd Street location and had the absolute pleasure of being helped by Ivy and Paola. They were so kind, patient, and incredible with our little one, it immediately put us at ease. Both of my daughters now have matching earrings, and as parents, we couldn't be happier. The quality, attention to detail, and overall experience are unmatched. You can tell they genuinely care about what they do. If you're looking for a place you can fully trust, especially for your little ones, this is it. I can't recommend them enough!

Amazing staff. Clean. Comfortable Ivy helped me with my…read morepiercing issue quickly and efficiently. I will definitely be back to get some of my jewelry replaced with some of their beautiful pieces.

I've been frequenting this place for a year now, and every time, their service is always amazing…read more Street parking at this place. You can do metered parking up front or find free residential parking. Just make sure to read the signs! I got my ears pierced here, and I brought a few friends and family here as well. Chontel is amazing and so incredibly helpful. You can follow her and ask her questions about aftercare. Make sure to get your piercings downsized if they recommend it! It's $10 for the post and $5 for the piercing disc. Whenever Chontel isn't there, Lara is there, and she is also just as amazing and insightful as Chontel! Usually, the piercers are there from opening time until 8 pm, but you can always ask or text them to see if they are in for that day!

i came here for my first tattoo, a small fine-line bug!! i requested Chelsea because i was a fan of…read moreher work from instagram, and it was an amazing experience. its very clean and well-lit inside, you can tell everything is sterile and safety protocol is well-followed. all the artists are super chill and friendly, and it was really comforting. Chelsea was super nice and helpful with any questions, concerns, and requests that I had! It was an amazing experience and I would definitely recommend.