Went in to sell a pair of high-end pants. I had called and spoke to a manager the week prior to make sure they buy the type of pant it was before making a drive across town. She kindly said yes absolutely... When I arrived she immediately said she wouldn't buy them because they're low rise and no one buys low rise. Wow. Really ? That would've been a helpful detail that she could've easily told me over the phone. She was rude. She said she knew about this type of rare denim but it was clear she knew nothing about them! Terrible customer service. They'll buy mass produced fast fashion clothing items from people but when it comes to a beautiful pair of Japanese denim she wouldn't even make an offer. I normally don't tear businesses apart in reviews but this experience was total trash. And final side note, the store smells like a musty yard sale. read more

Reskin nice employees. But limited clothing. Not great prices I'd find another place to shop

I was trying to bring some clothing to sell and the person reviewing or buying my clothes across the counter "couldn't authenticate" the pieces. They didn't even try to look into the tags or anything they just rejected me with no remorse. Didn't feel welcome and that might be the last time I go in. read more

Just leave and I'm so upset by the rude ass blond shore haired "manager" who hardly even looked at the items to sell and was short and had an attitude and did not communicate at all. So upset because the girl with glasses and long brown hair helped me a few days ago for the first time and I was so happy with how sweet she was I wanted to come back. Not after this. that "manager " needs more customer service teaming and lose the fucking attitude read more

They used to have really cool stuff for cheap. Now every time I go in everything is insanely priced & completely unacceptable considering the condition of the item/type of item. The staff used to be great but now they definitely judge you. I remember one visit I was walking around, browsing, and the cashier was watching me very closely, obviously judging me hard. I have no idea why & it made me really uncomfortable. There was also no one else in the store. Just me. Wouldn't speak to me at checkout either. I'll give Buffalo another shot but to call it a "thrift" store with these prices is laughable. read more

I LOVE buffalo exchange, but I think this is personally my least favorite buffalo I've been to. Clothes here are cheap and I've noticed a number of items with stains/holes/etc being sold on racks. Items here just don't have the same quality I've seen in other locations. I sold to them recently and felt they were fair in their review and pricing of the items I brought in. I opted for store credit and thought it was a fair exchange. Be sure to pay close attention when they're checking your items because one of my skirt sets disappeared while they were going through my items. I did not receive credit for it and it wasn't in my bag of leftovers when I returned home :/ There were multiple workers going back and forth with my clothes (and multiple customer clothes piles on the table), so maybe it got mixed up somehow. Still disappointing. read more

When i called they said that they take anything clothing wise. I brought sweat jackets, two pairs of sweatpants, two unworn sport bras, and four pair of shoes (one unworn). They didn't take it but they said they take anything one of the workers said the shoes aren't there where are they then? So it wasn't a good experience for me. read more

Carlos the mgr is great but I find the young employees to be ignorant to fashion and vintage. Jeans they sold for $30 two months ago are at $50 now, and I got 10$ when they purchased a $500 cashmere. Never saw it on the racks read more

If you want to sell/trade at Buffalo you have to be a FREIND to the buyers. I've been shopping/trading at Tucson and Portland Buffalo for years. I came in with two bags of things. They passed on $300 shoes and a $1,000 Versace sports coat (great condition). The girl didn't even know what frye boots were. DOH! They bought one halloween outfit and nothing more. But then one of their friends came in and she bought her ENTIRE BAG full of clothes!!!!! I kid you not! I took the $5 for gas money it took to drive there and I won't be back. read more

I went in tue shoe section and found some new orange Jordan 1 lows for 20$. when I went to pay they told me they got the price wrong and took the shoes from me. respect the price the tag !!!! read more

Terrible selection, mainly fast fashion brands, no vintage, and pretty over priced. Do not shop here unless you want a second hand Wild Fable peasant blouse read more

It's a crap shoot when you're selling. If you get a clueless buyer you have to come back again with the same stuff hoping to get someone who knows the business. I would never buy anything here-totally overpriced. There's a lot of stuff and variety but there is also a lot of stuff and variety in a thrift store. read more

They have good quality items and I've sold a good share of my clothes there for cash or trade. It's not the cheapest thrift store. Things cost about as much as shopping at target. read more

I've been shopping here for over a decade, and the place has unfortunately really gone downhill. There used to be entire racks dedicated to vintage, and now it's so rare that you have to try hard to find it throughout the store. Buffalo exchange also claims to be green, eco-friendly, etc. however, I am noticing more and more that this location specifically is relying on purchasing wholesale goods from China to keep their store full. Most jewelry, Fanny packs, etc. come from there- not to mention at least 40% of their clothing on the floor. It's disappointing to look through, and I go specifically out of my way to avoid anything that I figure out was brought in from wholesale by the store. The other issue I have is that usually it's a good thing when a Buffalo becomes a product if it's environment, but with this location, all you find now is old navy, SHEIN, Target, and fashion nova. Buying it used is definitely better than new, but if I wanted to only look at cheap, disposable, fast fashion, I'd go to the mall of Plato's closet. I hope this location steps their game up again soon. read more

What can I say...this place has been ruined. I kinda grew up in this place but I moved away for 15 years and just visited recently to browse and to try to sell some clothes. It used to be so vibrant and the employees used to be so awesome. Now? They were so rude. Not just to me but other sellers/shoppers as well. I noticed while waiting, the buyers would buy 80% of someone's items if they were cool/friends. It was so obvious. Before it was even my turn, I could tell my items were too nice for this place. Whoever is in charge of the vibe in there, should be fired immediately. I will never, ever return. I lived in Phx for 15 years and was a regular shopper at the ASU Buffalo Exchange, and THAT location is AMAZING!!! Vibrant, stylish, variety, cool and NICE employees. While at this Tucson location, I was given dirty looks like "why are you even here". Whole time, I'm wondering the same about them. Thrift stores are a reflection of their employees and what can I say, this place SUCKS. Shoutout to the male buyer who bought most of his friend's stuff (this was around noon on 11/28/23 in case the owner wants to hold its employees accountable-im sure there's cameras in there), had a 30 minute conversation while the other buyer attended to 6 other sellers in the same time frame. And to the sour face manager (I'm assuming, she's the one who vetoed every item the buyer considered buying), you should maybe get a phone job where you're not face to face with customers. I browsed around while waiting and was unpleasantly surprised by how awful the selections were and the high prices of some items, like the corduroy sweat pants for $31? What a sh*thole, honestly. There are other thrift stores that have nicer employees and better business (ethics). Again, I will NEVER return to this location. Also, some of my items that they "rejected" were missing from my bag when I left. They steal here!!! read more

Went to Buffalo Exchange today and the young woman doing intake was curt and hurtful. I had J. Crew shoes, Frye boots, Calvin Klein jacket. She rejected everything I brought. I had 3 dresses which she didn't even look at just said everyone is wearing maxi dresses now. Could have fooled me! Me and my friends wear both and stores sell both. All were good names but she wouldn't know since she didn't even take them out of the bag. Needless to say, my friend & I didn't stay to shop and I will never go back. My sister is in the resale business so I know a little about it. She started Plato's closet among other concepts. So disappointed in this encounter. So, friend & I spent our money elsewhere. read more

My favorite place to thrift by far!! I walk away every time with something unique! I've always had an incredible experience with the staff as well--Aiza in particular is amazing. I also really like to bring my clothes in--it's mostly worth it for trade credit, as you get less percentage in cash. But I never have trouble finding something to trade. Love this place!!! read more

if there was a zero star option, id give this place that. the service is just awful, rude managers and the buyers just have no idea what theyre doing. theyre very picky about the clothes they accept and sell but meanwhile what is on the floor doesnt match whatever their "vibe" is and frankly, they all look like homeless clothes. on top of that, everything is so OVERPRICED, the style and quality is not what youre paying for. the buyers and managers change so much, theres never consistency at this place. the buyers will reject clothes that are more decent than what they already have which is ironic and they dont really know what theyre looking for. each person has their "own style" that theyre looking for which is contradictory to the whole store's style. did i mention, the buyers take SUCH A LONG TIME. so many times i have waited more than an hour just to be helped and on top of that, the buyers take SO LONG pricing your items. they dont know the values of the clothing that theyre looking at and they start asking other buyers on how much they should price it and start contemplating prices. shouldnt you know the pricing???? i have seen so many other customers that have just left because of the wait or leave with the same amount of clothing as they came with. honestly, save your time and go to plato's closet, youll find more trendy clothing there anyways. read more

Fun fact, Buffalo Exchange actually originated here in Tucson and their HQ is here to this day! I am an avid thrifter, and huge fan of Buffalo Exchange. I have been visiting Buffalos across the country, as I have lived in various states and am never disappointed. They keep a wide variety of trendy and unique pieces, from vintage, to brand new, to high end. Each trip to Buffalo is like an adventure, with treasures waiting to be found. The shop is large, so I recommend taking the time to truly dig around and checking out all areas. This particular location has some of the coolest employees, who always rock the most fun looks, while simultaneously complimenting my style *flattery will get you far with me people*. The shop is clean, organized, and always FULL of creative fashion looks. I love shopping sustainable, so Buffalo Exchange is usually my first stop before shopping any brand new / big name stores. I often find those big brand names for much MUCH less, while still in great condition. You can also sell your clothes here, which I do periodically. You can choose to opt for cashing out, or a larger portion of store credit! Please make sure to allow yourself plenty of time if you are selling what no longer sparks joy for you, as the lines are typically long, and they are selective with what they choose. Also keep in mind, this isn't a regular thrift store - it's a curated shop of used clothing and items! They will be selective based off what's trending, what sells well, and the condition your items are on. (and occasionally the season we are in) read more

The staff here is super friendly and helpful. This is a great place to find brand name clothes at cheaper prices. Sometimes you have to really dig, but it's definitely worth it, because you can come out with great deals. I once found an Armani dress for only $20! You can buy or sell. I once tried selling, but I don't think it's worth the time to sell, because if there's a line, it can take a while before anyone even looks at what you're trying to sell, and they're super picky. If you have an older tag as the namebrand, they can turn that away even if your article of clothing is in good condition. So I tend to just donate my clothes to Goodwill and to other friends that want it instead. Instead of using a plastic bag at checkout, you have the option to donate 5 cents to a charity of your choice. I love that they are environmentally friendly. All in all, if you're looking for a bargain and still want to be stylish, check out Buffalo Exchange! read more

Today I made a quick stop To browse and just waste some time, I found an amazing jacket at an unbelievable price. I got helped of a really polite girl working there. Her name is Kristen she was so helpful and extremely nice!!! read more

The manager clarissa is terribly rude and it seems as though she has little to no knowledge about fashion. Come to this store if you want to speak with rude people and search through racks of fast fashion. read more

really not as bad as the reviews make it out to be. it's a pretty standard buffalo exchange, and a big one at that. easy to navigate layout, well organized, and staff was super friendly. yes there's a ton of fast fashion, but there always is at stores like this. nothing worse than what you'd expect, just dig through it to find the good stuff. there's definitely a decent amount of fairly-priced vintage, some of it separated onto a "vintage" rack and some of it mixed in. worth checking out if you're thrifting in the area! read more

What can I say I have bought and I have sold, for years. I need to clean out and sell, but just to lazy, by time i figure out what it is I want to sell the season can pass, it is best to sell at the 1st of the season. I stop by just to check out some things I might not be able to live without, or not. I like buying resale,as well as passing stuff on, It seems a little better for the planet, and as my good friend Mary Miles says "there is always going to be stuff, just let it pass through" or something like that. read more

The boy at the register with the red hair was extremely rude. Everyone else was nice. Just sucks when someone's rude for no reason.

The employees here are great and are always nice when I've come in to sell. My issue is with the management. There was only one cashier with a long line of people that was only growing longer while the rest of the store was nearly empty. After 10 minutes I asked who I assume was the manager (woman in a floral skirt) if there could be another cashier. She said I don't think so but let me check. She was standing right next to the register the whole time seeing how crowded it was getting (don't know why she didn't just hop on a register). She sent someone else up luckily and I was proceeded to be cut in line by a customer. I know it's not a cashiers job to keep count of the line order but the chaos of it all made everyone in the room anxious. Big turn off to see employees overwhelmed with a long line while the manager chit chats with someone else read more

Sometimes a Dear John letter is the right thing to do for a business to whom you've been loyal for decades. When the East Side Buffalo shuttered, the University location leaned into the college demographic - want a $15 graphic T-shirt that was $10 at Ross? A pair of H & M bootie shorts for $25? Buffalo has you covered. Buffalo used to truly recycle - to offer fine vintage and high quality used threads at reasonable prices. Now they work against recycling altogether by buying/selling disposable duds at heftier prices than discount stores. The savvy fashionistas who used to rule the counter have been replaced by gum-smacking kids who wouldn't know a Fly London from a flip-flop. read more

I've been to a lot of Buffalo Exchanges back in Massachusetts. This one was by far the best! The prices weren't too bad (as far as Buffalo Exchange prices go) ... They had a HUGE selection, big store, okay size parking lot. I found many treasures, and the dressing rooms were open to the public, which was a nice change of pace, and the employees were very friendly. I would recommend this particular buffalo exchange. read more

I really am tired if these resale stores hiring people who have no clue about fashion, vintage, off the rack, runway, couture, etc. Merona and Faded Glory arent high end girlies. Oh, and they will tell you that your stuff isn't worth anything and then you will see it on their racks a month later. They are going to get caught scamming people, and learn labels, its not that hard. read more

I've found some super cute clothes here at good prices. It is kind of overwhelming though walking in because of how much stuff they have.

So disappointed. It's been 3 years since I sold/shopped here & things sure have changed. Was a time when you found fabulous vintage, great name brand jeans, diverse selection of cool & funky clothing, and THE best jewelry. Even the store atmosphere has changed. Window/in-store displays are less than appealing & jewelry cases have shrunk by a third. It's like they've lost the enthusiasm for being a cool, fun resale shop. The staff was perfectly friendly so that hasn't changed. I know they've downsized from 3 local stores to one, so maybe it's a sign of the times. I used to work there, but today I found myself hard pressed to find 2 items & honestly, I bought those because I want to use up my credit. Sad face :( read more

I love how they do charity events here. They are involved in the community and I really appreciate that. Also they have cool stuff at their store read more

Employees are rude, there's no restroom there, they are pricing their clothes more expensive than they were bought there was a cheap thin skirt that's worth five dollars but they priced it at 36 that's ridiculous and it's not even a brand skirt. All of their clothing is overpriced for used clothes I can get us a Goodwill for literally three dollars it's just bullshit how expensive they are over pricing their clothes from the original price it was bought at and everything is used so why are you over pricing your clothes read more

Dear reader, sit back, relax and allow me to spin some yarn... all around the lovely ladies of Buffalo exchange. Twas a crisp, cool, calm Tuesday night, I sashayed into the BeeExx with business on my mind, nothing more. Alas, this evening would prove far less about business than it did humanity......a Humanity revealed in its most gracious form....through the words and actions of Alissa and Kris. These two smokeshows were helpful, supportive, and most importantly....a couple of legit smart asses. What more could one ask for when conducting a used clothing exchange? Great service.... sprinkled with a slight dash of obligatory sarcasm. If you'd like to dine on but a sliver of the love I was fed tonight, then this writer recommends you do a little sashaying of your own.....and head down to the BeeeeExxxx. Out. read more

I've been put in charge of clearing out my grandmother's closets, and I'm really glad that places like Buffalo Exchange exist. My grandmother is a product of the 1930s, 1940s, etc., and a lot of the items that she had in her closet were things that I would either never wear or were sized for a very petite 5'2 little lady. So in multiple trips, I've been bringing things over for the employees at Buffalo Exchange to look at. Let me be clear, they don't take everything that you bring. But they are always willing to help explain why certain things don't meet their needs--just ask them, they're so helpful! They've always been really friendly, very nice, and have given a thorough inspection. I think their buyers do a great job. Honestly, I'm saddened when I hear people whine about "they didn't take all of my clothes" and then negatively talk about Buffalo Exchange -- let's all sit down and be honest. They might not need everything you bring in, and they're not in business to take everything when they know some things won't sell. I brought in several vintage coats that they said weren't a style that sold. They explained why, offered me other options for where to take the coats or what to do with them, and I *LOVED* that they were so upfront, honest, and were beyond helpful in giving me other options and ideas. If you ever want to know why they aren't interested in something, ask them. If you don't like their answer, no need to complain and whine, take your items elsewhere. Seriously, thank you to all of the wonderful employees and buyers that have been helping me find homes for my grandmothers vintage stuff. Your insight and help has been very valuable! read more

I think people should understand something I didn't before I walked in the door. I never leave bad reviews because every business has a off day. Even smaller is the time you are inside. That's why it has taken me so long to write this. For right at a Thousand dollars of merchandise I received apx $80. 00. I couldn't see what they were doing because its almost impossible when they have their backs to you. That is how I didn't know it at the time. I would have never allowed it to happen. They take a couple things and turn around to discuss the item and that is fine except, we are all adults and I don't think they could hurt my feelings by saying "oh it's horrible" to my face. Who cares? But this is where I lost track of what they were accepting. When they turned back around I saw none of my items on the pile behind them and they would put a item back in my bag. So when they said $80 I didn't know that they had taken so much, until I got home. $1000. Their prices are based on what they think they can sell them for. Less than 1%. They can't sell at all if they need the price so low the person selling gets nearly nothing. I would have been happier donating everything than selling to anyone for less than 1%. Either take the customer through what you kept and how much you are getting before they disappeared from view. Your customers deserve a choice, or hire people who can sell. Less than 1% is pathetic and the way they acquired them was ethnically undesirable. Something needs to change, that much is clear. Either show your cards or try more disclosure. You are set up for it but there is a huge hole in your system. I feel a bit like I have been stolen from or at the very least taken advantage of in the process. I wonder how often it occurs? I'm sure I am not the 1st or the last. They had their act well choreographed. Forewarned is forarmed. With this knowledge I would start making them keep what they choose on the counter until they say how much. I will come back and hopefully things have changed & are more transparent. I understand you are in business to make a profit. This is not the way to go about it. It fosters distrust & there is no reason to set up a adversarial relationship. Do better Buffalo exchange. read more

To begin with this place stinks... No, no, I'm not being derogatory for the sake of a dramatic review this place literally stinks, make that, reeks of stale cigarettes, and to a lesser extent desperation. I walked in a few months ago, in the middle of winter, with a few barely ever worn J. Crew coats to see how much they'd offer for them before I went to all the trouble of listing the coats on eBay. I queued up in line behind a college dude who had what appeared to be a sack of laundry on his lap and waited... A delightful headache formed while I waited thanks to the omnipresent stench of smoker as I tried to think happy, friendly thoughts towards the young lady who I assumed would be eyeballing my outerwear. She glowered back at me. "Oh goody!" I thought to myself as I waited for this disgruntled hipster to size up my offering. Thankfully, she and her single co-worker moved at a snail's pace and I got to bask in the ambiance of the store. Well, to it's credit this location does everything it can to SCREAM thrift-store at you while it forces you to listen to music that makes you think "I bet this is what they used on Noriega during those psychological operations." Eventually, the college fellow in front of me dumped his giant sack of clearly less than desirable clothing on the counter and left while Hipster #2 sorted through it. I'm sure this is the sort of behavior that results in the attitude I encountered from every single staff member but hey, it's not my fault. And so, many, many nicotine soaked minutes later a new Hipster arrived and I was gestured up to the counter... No words were spoken. Nothing was explained. No instructions were given. I stood there for a second. She stood there. I moved my coats towards the counter. Still nothing. I smiled and waited. She poked at them. Perhaps, checking for live animals and then said "You see, we're not really taking winter anymore... Because it's almost the end of the winter. It'll be hot soon." (It was the second week of January.) I waited. She turned the coats over a few times. Then she looked at me. I smiled and waited. "This is a really nice coat." I nodded. She left. This puzzled me. I waited. Luckily, the college guy showed back up, clearly excited about the prospect of the huge cash offer he would no doubt receive for his clothing. I watched as his heart sank when Hipster #1 said they wouldn't be taking any of his clothing. Then I listened to him mutter something rude and leave. Again, no wonder moral is sky high but still not my fault... Finally, my hipster returned and said they wouldn't be taking anything that day but to hold on to the coats until September because that's when they take coats. (Yes, because if I don't want it now, then surely I want it to take up space for another year only to return and go through this debacle one more time.) Anyhoo, the moral to this story is that I sold the coats on eBay for more than I what I bought them for, Tucson had a record breaking, pipe freezing, cold spell a few days later which lead to my newly formed "Hipsters Meteorologists" theory, and you couldn't pay me to walk into Buffalo Exchange ever again. read more

Well, I don't know what to think of this place. In one way, I love that they give back to the community and all that, but there is also a cliquey, pretentious, snobby vibe that radiates through out their store. Everything looks well kept and the store looks clean. Their selection caters to HIPSTERS and people who want to appear like they time-machined to 2014 from the summer of 1988. This place is not my cup of tea and I don't think I'll be back. read more

Not too happy with this place. I come here when my sorority has date dashes and I need some cheap clothes that I usually end up altering dramatically and then never wearing again. Regardless of why I go in there, I've never found a good deal on a cute outfit. I sold a bunch of my clothes to these guys because I couldn't fit them in my car at the end of the school year. My roommate gave me some clothes to go sell for her (she lost like 50 pounds, good for her!!), so off I went to Buffalo Exchange. They gave me something like a dollar for each shirt, each pair of pants, and they wouldn't take anything khaki. I'd rather go to Twice As Nice: they have a wider variety of stuff to look through and they'll buy back almost anything. read more

This is the best place to shop. It is used clothes, but a curated selection so you don't have to sift through tons of stuff. They do a great job of keeping a store full of fashionable clothes. Much cheaper than new, and an environmentally friendly choice. read more