The restaurant was not busy when we got here. Service was so slow we arrived at 5:30 and didn't leave until 7:40! Due to waiting on the food and correcting the bill. And the food was just alright. It is unnecessarily loud in the establishment. The server did not check to see if we needed or wanted anything else and just brought the check. No itemized bill just the total, when I questioned the bill and asked for the itemized copy it took about him 15 minutes. They added the two fountain drinks and the full price dessert ( which the drinks are included with the meal for two) and the dessert was only supposed to be an additional 3.99 not full price. When I questioned it the waiter took forever to get it cleared up and stated that the drinks were removed but the dessert was the full price. To much of a headache to keep disputing but it they do that several times a day they are stealing from people. I have tried to give this place chances but it keeps getting worse. read more

Buffalo Wild Wings - Meal for two menu - Chicken Wings Near Me - Albuquerque, New Mexico

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Wife and I took our 3 grandsons to eat wings and the wings were dry, hard and tasteless. The fries were not hot nor warm and looked as if they've been in the kitchen for quite a while...not fresh at all. The place was not busy either. Never again will we be visiting this location and definitely DO NOT recommend it. Horrible! read more

Delivery forced us to use this location, the one on iliff is much better. Never in my life have I seen a wing (dead at least) that still has its feathers on. We were impressed on how fast the delivery time was.... That was why chicken was very undercooked. read more

Buffalo Wild Wings - Chicken 15 Wings with feathers still on - Chicken Wings Near Me - Albuquerque, New Mexico

This location is horrible. The food was more stale than all hell. The boneless wings were like rocks and barely sauced. Haha The bone in wings were edible but like oddly cold for waiting 35 minutes. And the people that work here are really protective of the stale fries for some reason haha. You would think for such horrible fries they would at least fill the box... I should have known the food was gonna be scary when the vibes were off. As soon as I walked in I felt like I walked into a cell block. I will NEVER be back to a BWW ever again if I can help it. read more

Buffalo Wild Wings - The weakest order of stale cold fries in the universe. - Chicken Wings Near Me - Albuquerque, New Mexico

We stopped by on a Friday afternoon around 3:00 PM. The restaurant wasn't busy with probably 12 customers in the entire restaurant seated in about 4 or 5 tables. We were greeted by the host and led to a table in the seating area near the bar. Exactly 11:08 minutes later, no one had come to our table to take our order. The was only one Server and three other employees. One worked the bar and I have no idea what their job titles were or duties. Frustrated, we got up and left. Horrible customer service! As we left, the Host asked why we were leaving. My son asked how many Servers were on duty and she replied, "One." Not a good way to run a restaurant. Doubt I'll ever go back. read more

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We got here around 1:00 and got our food at around 2:10. Long wait for the food and it wasn't worth the wait because it was a little cold. Poor service as well because we were here when it wasn't busy and people got their food before us and we were here first. Also we waited so long for our food and when it came, the order still wasn't complete. read more

I've eaten in once and the service wasn't great... but once ordered the food did come out hot and fast. I've ordered wings to go on three occasions and the food is good but the staff aren't very helpful. The first to go wings were amazing! So tried them a second time, ordering online and the order wasn't ready at the specified time. In fact, they lost the order and I had to wait an additional 20 min for my food. Super frustrating! Third time, the food was just ok... it was cold and just not as good as my first to go. Annoying when food is so inconsistent. Won't likely be going back... read more

Went to watch the NCAA final 4 and they had the dodgers early April game on the big screen. Said it was first come first serve. Shoot it was 10-2 dodgers and there was only 155 games left in the season so I understand why they didn't show the final 4. read more

So we came and of course the service at this location sucks!! We got here the guy at the front ignored us. Stood i from for 5 minutes then walked away. I walked in and then walked back to the front. He finally says he will seat us. Now we are just waiting for what? So the waitress is making up for the bad service. Her name is Whitney and is doing great. She has made the experience better. I asked for hot, was mild in heat. I think the quality of the wings have gone down hill here. Food was not hot but warm. Took forever to get to the table. I did like the cauliflower wings, great idea While the waitress was great and tried her best to compensate for the food. read more

Buffalo Wild Wings - Crappy service - Chicken Wings Near Me - Albuquerque, New Mexico

Food was nasty!!! Never again! Dirty dirty!! Our food was over salted and tasted aweful! This place is dirty and dark!! Gross!!

Terrible service. The waiter lady with the shriek hair always had an attitude and acts like it's an inconvenience to help you. She doesn't know any question you ask and when asking she says she doesn't know. For example, we asked how long our food will take and she stated she is not a cook and doesn't know, which I find laughable. Terrible restaurant due to the workers. Definitely need a redo on staff it allows to work there. read more

Worst customer service ever. I thought it was possible to switch one of the 50 TVs to the game we came here to watch only to be told we had to move from our seats to watch the game we wanted. 40 of the tvs were on the same game. Fine. We moved. Then we were ignored for 45 minutes before I finally walked up to someone to ask if we could place an order. She rolled her eyes and said this was not her section but I could go look for my server. Again. Fine. I find my server and politely ask if she can take our order as we were waiting. After another 20 minutes she comes over and takes our order. We don't receive our drinks for another 30 minutes. I will NEVER be Dining here again and I will make sure all my friends and family know not to dine here ever. read more

I've been to several BWW locations around the country so we stopped in to watch an NFL game on Sunday. Upon entry, we were immediately hit by loud music from a live band. This restaurant chain bases its advertising around people coming to watch sports while eating wings and they have a live band playing so loudly that you can't hear the game or even talk to anyone next to you? Whether it was the bar area or dining room, you could not escape the loud (and not very good) band. When we asked the host if he could do something, we got a surly response "what do you want me to do about it?" We left immediately and saw two other groups of people leaving for the same reason. Why would a place like BWW's have a live band playing on a Sunday during the NFL season? I guess having 15 people leave the restaurant was a better option than asking the band turn down their amplifiers. We won't be back. No. read more

This location literally has to raise the chickens and butcher them in house, well at least it seems that way for how long it takes to fry some chicken, and not even have to sauce them. And apparently either the kitchen employees have trouble reading or they all have short term memory loss because there is always something large missing from my order. I could understand if the place was busy, it was not. The inconvenience this has placed on me multiple times should warrant some sort of compensation due to the piss poor display of attention to detail, however we were just offered a partial refund on the missing items. This Buffalo Wild Wings location is quite literally the absolute worst location I have ever had the displeasure of ordering from. read more

slow day, order off the app. No one at the front to greet customers, ended up waiting around 5 minutes and order was wrong.

I placed a online order, app said it would be ready by a certain time, I show up 5 minutes after the ready for pickup time and the order still was not ready. I walked in and no one was at front greeting customers, waited 10 minutes for someone to come to the front and ask if I had been helped, then I was told my order needed another 10-15 minutes more to be completed. Terrible service, being that the restaurant was dead/slow. read more

I ordered the bundle deal for my son's bday for him and his buddies, and to be delivered. The wait was about an hour but understandable for a Saturday evening. Our order was delivered and only the wings were dropped off. No sides, no ranch, napkins. What a huge disappointment. I ended up leaving and going to Dion's to get ranch, McDonalds to get some fries. I had it delivered for a reason. With that being said the wings tasted horrible. How is this place even in business? My son picked this place out of every establishment to have for his day for himself and friends. I will never go this this place again. All I can say is gross! read more

A few years ago this place was the hot spot of the cottonwood area, but lately it's just been dead and has a loss of energy. The store looks just as it did 10 years ago with tables that rock back and forth, and the food is hastily made with little care. The past few times I've been here they messed up the order, the prices don't make sense and the sauces are old and flavorless. I do not recommend. 0/5 stars if possible. read more

I've ordered $1,000+ from here and only because it's the only place I know of at the time that uses beef tallow as fryer oil. And every single time ever, with the exception of like 3 times, there is something wrong with my order and I wait one hour plus for food or service. Everyone I've ever known has the same problem it's either a long wait while there's four people in the waiting area consistently waiting over 20 minutes to speak to somebody and they 99% of the time forget something in the order or it's cooked horribly and it's not worth all the time and money it took to order it. Everyone I ask hates this location and locations around here and all the reviews reflect that as well. I rarely eat inside but inside it's the same way slow service and mid food. I only like it for quick calories and protein when I'm already busy and I know I'll be able to eat in an hour. This time I got it delivered and ordered Mac and cheese for my little niece and they forgot it and the lady who answered was rude, short and kept only asking if it was on my burger to see if I can get a refund and it wasn't and she said okay there will be and that was the end of the call. I'm done paying for this service when there's so much better options just look at the other reviews So this was my last time eating here I'm spreading the word read more

Seriously SICK of getting home and something is missing from my to go orderThis time two cookies. IWANT MY COOKIES I PAID FOR THEM. Felt bad for employee on floor...he was only front of house employee ...he said it was usual for other employees to not show up. Restaurants are charging more...at least they could stop half passing service and food read more

The food was pretty good not going to lie but our server was just absolutely terrible. They told us to just sit down anywhere we wanted and we did it took the server almost 30 minutes to attend us. They had 3 servers and maybe 8 tables total. She absolutely didn't want to be at her job. I wanted to ask a question while ordering an appetizer and she just walked away. I called this location earlier in the day and they straight up hung up on me and I called a second time. I love BWW but my wife has never tried it before and this was a terrible experience for her. She didn't even want to tip the server but I told her maybe she was going through a bad day and we tipped anyway. With the service I received she did not deserve a tip. I gave her one because everyone deserves to eat. But I have NEVER had an experience like this. I didn't even eat anything because I was so upset. Don't get me wrong the food was great. The service was awful if you can travel to another location I HIGHLY recommend it. read more

I'm so disappointed in this place. I've never been treated so horribly in my life. The little boy that pretends to be the dishwasher is the "manager." He's probably 12 and has no manners, and he knows it. Also, the manager, it his 1st big boy job. read more

ordered online, when i got there they didn't help me for 5 minutes then told me it would be about 5 minutes for my order. asked the guy for a couple extra ranch with the order, he says sure. 20 mins later a different guy comes out, is annoyed and gives me my order and I ask for the extra ranch, he says u gotta pay for it. why 2 people saying different things i don't care if i gotta pay but give some better service and communication at least. read more

Food was hot service was good. I really enjoyed the dirty tots. We always enjoy the bogo on Thursdays. read more

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Received very bad service, Our server proceeded to complain about the tips we left under his breath as we left. The food looked very poor, Do not recommend this location. read more

My husband and I decided to go out and eat for date night, we walked in waited for about 5min, debating whether to leave or not..... Well, we should of, but decided to stay so instead of waiting we went to the bar. It wasn't packed, however the bartender was super busy which we then waited another 30 min to get our food. The food was okay, wings were over cooked. read more

My wings looked very unappetizing and had little to any sauce on them. My friends order was also taken wrong and had to be changed twice. His order was missing bacon but by the time the bacon came out he was already finished with his food. Overall not a good experience. read more

Great service, terrible terrible terrible terrible manager, I don't know how many things were messed up. My mother-in-law talked to the manager and then he did not take care of us. We're there for almost 2 hours for my daughter's birthday and it was a terrible experience. read more

If I could give it a 0 I would. I waited 30 minutes to just see if my order was ready at the stated pickup time which it wasn't. Horrible service read more

Placed an order through uber eats. The order had specifically asked for 2 ranch cups and two celery's and when delivered it only came with HALF of a ranch cup and one celery bag. When I called I was connected to speak to the manager and the manager who seemed to be a male (named Ben Keer) did not bother at all with understanding the situation. He hung up the phone on me. What kind of service is this? If you don't like your job go work somewhere else and at the very minimum try to DO what your job specifications ask you to do to get a full pay check. Don't be rude to those of us who actually PAY for the food!!! Pathetic people are always the rudest. read more

I really don't understand how this place even stays in business. How does a food chain like this one fail so miserably???? I think we know the answer to that one. They serve food in such a mismanaged way and they don't even care of the presentation, especially if it goes home in a to go box. I thought I would give them a second chance, so when I got off work I ordered $45 worth of food. The cheese sticks had marinara sauce all over them by the time I got to the car, the lid wasn't even on right, the top of the lid was melted. Oh and the fries were hard, cold...Yeah garbage? I didn't even bother to look at the rest of the food. I would see them recycling this food, with the I don't give a s*** attitude. REFUND! YA WANT CRAP FOOD... It's the perfect poor excuse for a place to eat. read more

Buffalo Wild Wings - BIG BRAIN! - Chicken Wings Near Me - Albuquerque, New Mexico

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Oh boy, lousy attitudes and service. Entered before the lunch rush and seated myself at bar... cause... no host. I had a gift card (new, never used) I just received and was unsure of the $. Asked bartender to check the available $ and caught major attitude. "You know you can go online, right? And it doesn't include tips, OK?" OK! She walked away to another patron, and I got up and walked. Left the card on a family's table with a smile; I am sure they appreciated the gesture. Never again. read more

Got here at 5:35 and was seated about 5 minutes later. Wait staff was nice and attentive. Placed our small order of 10 traditional wings with lemon pepper dry rub and a bird dog. The wings were very tasty however out of 10 I only got 2 drumsticks. The birds dog is heavily promoted. It was very small and when it was served more than 20 minutes later the coleslaw was missing. The waitress then notified us they had ran out of cloeslaw. She offered another side to makeup for it. French fries were brought out minutes later. 3 stars for the missing coleslaw, size of the bird dog and lack of drumsticks. Also have to mention it was 44 degrees outside and they had the air-conditioning on. Everyone was wearing jackets and shivering. At least the food tasted good and the service was great. read more

Buffalo Wild Wings - Lemon pepper dry rub 10 PC traditional chicken - Chicken Wings Near Me - Albuquerque, New Mexico

Worst dining experience in a long time. Server was slow and unfriendly. Food took 30 minutes to arrive and was less than appetizing. My Wife and I each left at least half of our meals. Save your money !!! McDonald's has better food. read more

In here now, big Sunday for football they have a band in here??? Hard enough to hear the game any weekend but with a band impossible

My siblings and I stopped by this place for a bite to eat, considering the fact that so many places have a huge wait time. It was okay, friendly service but the food got super cold quick with low portions.. :( Fries were super crunchy but the burger was amazing! :) Kudos to our server! :) read more

I have continually given this location a chance every few months over the last couple years to fix their operation and deliver an accurate order. Delivering grossly incorrect orders with multiple missing items is a failure of leadership within the restaurant. The GM and all managers should be fired if they are not capable of establishing processes to ensure accuracy. Bottom line if you order from here, do not be surprised if your order is wrong or missing multiple items. read more

I've been waiting for an hour for my doordash order. they keep ignoring me about it and just forget that I'm here waiting. i recomend not ordering take out or accepting any bww doordashes read more

server was fast, food took over 45 minutes to come out. manager did nothing but be in his phone. Never coming back worst experience ever

I really don't know how BWW corporate office allow this location damage their brand name. One of the worst service. Took over an hour for 6 wings order today. They never have any help. I don't think anyone wants to work here because of ratings they are getting. Close it down, hire quality people, pay them well and hire a manager that knows food establishments customer service. Until then, we're not going back just like others. It's only matter of time before they go out of business unless they change their way of customer service. read more