This place couldn't get anything right. Screwed up my wife's order on multiple items. Waitress showed zero interest in waiting upon us, excluding the fact that we did get drink refills. Outside of that she tried her best to ignore us. Food was cold. Restaurant was dirty. Something also floating in one of our drinks. You're in a pretty nice part of town and this type of experience just won't do it. Reinvent yourself or go away. Sad, because I like this chain and odd to find this debacle in this area. read more

This place is still a joke. Orders never correct, servers don't seem to be trained well or care, and food not even average. Amazing with all the negative reviews with this location in all the apps this place is still operating. Last night saw a hostess sitting on top of menus, on the countertop, where they sanitized the menus. Not sanitized anymore! 4 employees huddled around just talking. Only went here because kids choice. read more

Awful service. My coworker put in an online order to pick up. We arrived about 20 later (after the time they said it would be finished). Walked in to get the order and a lady tells us to wait for the hostess. We can see our food in a bag, ready to go at the pick up station. At least 5 mins go by, and the same lady comes back and says she doesn't know where the hostess is, and still doesn't offer to help. She saw us losing patience standing there staring at our food, with our name on it. We didn't want to be rude and just grab it, so tried to practice patience and we waited another 10 mins before we were done. The same server that addressed us in the beginning again, saying she couldn't find the hostess and i pointed out again, and my coworker showed his ID saying that it was his name on the food. So we pretty much waited there 20-25 mins, staring at the food. Awful, awful service. Cold food when i got home. read more

had an issue with an order in the past but it may have also been my fault. Ordered again today after getting a credit for the previous order, very easy and fast. Maybe a bit understaffed (likely COVID reasons) but nowhere near as bad as other reviews suggest. read more

This is the third (and final) time I'll make a delivery order with BWW. The wings were old, dry as a bone, and cold. I get that business might be slow, so you've got a lot of leftover wings each day. But serving leftover wings isn't going to help you get repeat business. They were literally inedible. read more

Buffalo Wild Wings is probably my favorite restaurant ever. The food here is absolutely amazing, especially the buffalo dry rub and the chipotle seasoning dry rub. I was really disappointed with the service though. I asked the waitress for a sprite, and she gave me a water. I told her that she gave me a water, and she glared at me and went to get another sprite. I'm not sure if she knew what sprite was because she kept giving me water. We also asked for baskets of celery and ranch, but she gave us one basket with two celery in it. We also didn't get any ranch. I've been to locations all over Richmond, Henrico, and Midlothian and this was the worst service I had ever received. read more

One of the worst places I have been I ordered online it said it would arrive at 9 it's showed up at 9:30 all the food was cold and the driver said "all this was for a shitty tip" I will not be coming here again read more

Had diner there last night and it has gone downhill since it first opened. The food was not that good and portions were laughable. The nachos were the MOST disappointing item and they once were something my family looked forward to. I think they have new management or are struggling to bounce back after the COVID issue. It's Sad. read more

I feel like I've been cursed with all my experiences at Buffalo Wild Wings. Whether it be the service or the food. Came here tonight (a Tuesday night). The place was pretty empty considering there are 20 employees just standing around. Tuesdays are half off wings so my boyfriend and I decided to get a little something to eat. I ordered a snack size Asian zing (5 wings). My boyfriend ordered a snack size spicy garlic and a small honey bbq, and an order of potato wedges. Our order comes out, my small wings, boyfriends small wings, and the potato wedges. We figure the small order of honey bbq wings would come out a little later. We wait until we realize that she just straight up forgot them. Her only table, and she forgets the biggest part of that order. We figure she just forgot to put it on the ticket. When we get the check, we realize she charged us for them. Either that or the kitchen just forgot to cook them .. who knows at this point Poor kitchen/service, food is always meh. Except their potato wedges. Those are always pretty good read more

This is a good restaurant. Cuz of Thomas and Amy. They are pretty great!!!! Sittin at the bar is also great. And I love the food. 10/10 do recommend the new southern style chicken sandwiches. And of course the all American cheese burger is very very good!!! read more

Hands down the worst wings I have ever had. Actually pretty pathetic they gave these to a customer. I wish I could upload a picture of how terrible these things actually look. Completely dry and nearly sauce-less. read more

Third time was definitely not the charm. We were thrilled to find someone open for lunch on Easter Sunday. Walked in and the two young folks at the host stand seemed annoyed that we were interrupting their conversation. We were asked if a high top was okay. When we responded that we preferred a booth or table, the young lady who was going to seat us rolled her eyes and huffed as she led us to our booth. The waiter was nice and took our order after a few moments. The music seemed unusually load, like night club volume, to the point we had to raise our voices just to have a conversation across the table. While we were waiting a family with young children came in. I believe their son may have been on the spectrum because he was crying and seemed inconsolable, repeating "it's so loud". I felt bad for the family because after conversations with their waitress, they ended up leaving. The food isn't really anything stellar and with the third bad customer service experience, I think I'll just stick to Bon Chon for my wing fix. read more

Worse experience ever. My food was cold and still frozen and I called them back to tell them about my order. The young lady who answered the phone asked if I wanted a refund or remade food and I said a refund and I still haven't received my refund smh. read more

Came here to pick up an over the phone order I placed, i don't come here often but I ordered traditional wings BOGO, today is Thursday and the lady on the phone said it's BOGO night ( no clarification on what that means as far as food) so I said cool I'll do 20 wings with parm garlic, she said that we don't go that high for them, so I said okay I'll do 15 wings for the BOGO ( WINGS. Not boneless chicken nuggets) And another BOGO of 12, get there, and my order is ready, they gave me 4 ranches for 42 wings.... So I asked for a few more. I leave, get home to find these boxes SOAKING wet in sauce, incredibly hard to even get out of the bag, and they're all boneless ( not what I ordered) I live deep in Powhatan so this is a bit of. A hike for me. I called and spoke with a manager ( didn't catch his name because he spoke fast) and he said he could give me a food credit BUT only for boneless wings. I said well I don't want boneless, I want traditional. He said the only other thing he can do is give me cash back and it would have to be tonight... I am not driving another hour to get my money, so I say just give me a food credit. He said well that's not very fair since you're going to keep what you got from us tonight ( no duh I am not driving back there tonight after driving all day long already for work) and he kept speaking without allowing me to add anything on, so finally I said can I speak, and he said sure. I said not only are they the wrong wings, but they are soaked in sauce ( the boxes) and not even tossed in the sauce. And he replies back laughing " so now the boxes are soaking wet, okay one moment" puts me on hold and says I can come get a refund they'll put it in the safe for whenever I come get it. For a manager, I felt he was highly unprofessional and definitely did not treat me like a customer. This food is expensive and they can't be more respectful to customers? Whoever he was, he was a complete A$$. Very smart ass/ acting like he is above me. Don't recommend this location. Horrible experience. Nasty chicken nuggets too. read more

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The absolute worst customer service I've ever had at a restaurant. Took them over 45 minutes to seat us at a table that was open and clear the entire time. Another 20 minutes before someone came to take our drink order to only be served to us in to go cups/silverware. We asked to speak to the manager and the manager never came to our table. Avoid this place. read more

Literally the worst service I have ever received from a restaurant, ordered a to go order and i sat up front for 40minutes before I asked if my food was ready then the guy pulled it out from a heating trey. I paid extra for celery and carrots and got 2 carrots and 3 pieces of celery Literally hate this place never coming back read more

Trash service. Always close early. They claim that there aren't a lot of people in here but the bar is always full. Bad management and bad quality of ford and service. Would recommend the drive to buffalo wild wings on hull street if you actually want to be served appropriately. read more

In two visits here, experienced very slow service and getting details of the order wrong. My wife said the bathroom was out of toilet paper this time too. The food was pretty fine though. Waiting for the food for so long really ruined the experience. I dont think I'll go back to this location. read more

The sad thing is that our server was incredible but ALL. Our food came out either cold or undercooked. Even when they attempted to re make it. It was still under cooked. read more

I have eaten here with my wife and with friends several times. Today I stopped in for lunch and thought that some wings would be nice. Usually we order the bone-in wings and they are very good. Today, however I decided to try the "boneless wings" with buffalo hot sauce. What came to the table was breaded dry chicken breast chunks in buffalos sauce. I was very disappointed in the meal and told my server. She brought the check and I let her know that I was disappointed with the food. I asked her to tell the manager for me. The manager did not even show the courtesy of coming out to speak with me. Instead, the waitress proceeded to tell me that "everything is shipped to us from corporate" in other words (we don't want to hear your complaints) Never returning to BW2. read more

Great wings and the Tuesday BOGO is the best deal ever! The wings are big and excellent and the staff is great and they do a great job with the takeout orders. Thank you! read more

Great place and great service, our server was polite and quick with food. Clean establishment and everyone was friendly. Will be back!!!

Only giving 3 stars because I love Buffalo Wild Wings and typically have good experiences at this location but my bartender was completely unacceptable and rude. Our bartender named Alexis is the short girl with red hair. Came in on Sat night 9/11 around midnight and it was pretty dead. Google says they close at 2 as well as the website so I'm assuming kitchen closes around 1/1:30. Trying to order as quick and possible to be respectful as it seems like not too many people that are here. We sit at the bar by the "out" kitchen doors and soon as we were greeted, we ordered drinks and I tried to order a basket of potato wedges with my drink to start and got an attitude saying "give me a minute." Fine, I bartend at an extremely busy bar downtown Richmond and I get it. A full order can be a lot when you're busy...it seemed like everyone sitting around was leaving and she was just talking to co workers... let me give her the benefit of the doubt. She comes back after putting our drinks down and goes "so a side of wedges, are y'all actually gonna be ordering more than that, ORRR" And snacks a pen and server paper book on the bar. So much attitude. I tell her my order along with our wings and that I wanted a BASKET for my friend and I . I get a SIDE of wedges instead of a basket lol. I asked the bartender about it and she just in a way blames it on the kitchen... obviously didn't get an apology. Someone brings out another side of wedges. Fine....but then some girl literally came out of the kitchen and went "did y'all get your wings yet or no" and we hadn't but the wording was just so what??! So we're just sitting around and waiting and notice basically the entire staff is drinking or goofing off. Our bartender is pulling her shirt up showing either an employee or a guest her underboob talking about how much it hurts. We are waiting on our wings and we went ahead and asked for boxes because we felt really awkward because our bartender is walking around with so much anger and attitude giving us rude looks and she comes back and is like "your wings are already off...." We didn't expect this... obviously it's nice but I would of rather been treated nicer and paid for my wings instead. She comes back with our boxes and checks... swipes our cards and just throws them on the bar with our wings and boxes.. doesn't say anything like "have a goodnight," doesn't apologize. Doesn't say one thing, just WALKS AWAY. WoWwww. There was absolutely no reason to be treated the way we were. Minus our orders taking longer and being wrong, we didn't deserve the attitude we got tonight. In all reality they really didn't take any longer than they are normally expected to here and we werent mad about how long they were taking. We were only upset about the energy from this woman. Im sure you can see this all on your restaurant footage. I've worked in the restaurant industry for years. I have never been angry enough to treat customers like this..even when they come in when I'm trying to go home. The hours posted were 2. We came in at 12. I understand if it was earlier and everyone was trying to go home and we were holding that up but it could of been said that they were closing if that was the case so I'm assuming it was still 2. Nevertheless, attitude and acting like a full grown child isn't cool. I'm never this upset to make a review like this but this girl was so rude. Also, just wanted to add that my friends boyfriend went outside for a cigarette around one or 115 as we were waiting to pay and get our wings. He went to come back inside and someone literally looked at him and locked the restaurant. So he sat by the car till we came out. You guys literally never called last call. It was not 2 o'clock. It was not even close to two when we came in. Tried posting a Google review but it keeps getting removed. I really wish I had a desire to come back here because I love the wings read more

Mediocre wings with bad service. On the bright side, lots of tvs to watch the games, but the place is usually crowded and dirty

Westchester Commons location - needs to add to ordering on line pick up when they are out of an item, if it's not available. I'd ordered Teriyaki chicken wings. I arrived at the time I was supposed to be picking up my order and was told in a nonchalant manner they didn't have Teriyaki - it's on backorder. Then, I had to wait around for them to complete my order using another sauce. read more

We came in around 9:30 and there was no host so we find someone to ask and it took about 5 minutes to be seated in an empty restaurant. When the person we asked told someone about us, our server (red headed with glasses) started to cuss audibly over the fact we came in 3 hours before they close. When we were seated the same server started to throw things to the table (plates, napkins and even water cups) and seem like she didn't care to be there at all. The food took about like 30 minutes which is fine but the wings were overcooked and the fries were cold and hard. Our server was not attentive at all. She threw the check on the table and I pulled my wallet out immediately to pay but she went back to the bar to talk to other costumers about irrelevant drama. We waited 10 minutes to pay when we were the only other table in the restaurant. This was just a shameful experience. This place really needs consider what they want to do moving forward. Management must do something about this. read more

Its conveniently located near the Regal movie theater in Westchester Commons. Not a lot of parking though out front. More in back and for the theater. Also Wow, I know that Thursday night was boneless night and that the kitchen gets really backed up. How did i not know? Cuz even though i told the waitress i was in a hurry, shortly going to a movie, the waitress didn't warn me about the kitchen. It also took 10min to get a waitress to even come over. She wasn't our waitress though but agreed to take our order. I really should have left at this moment. I warned her that im in a hurry cuz of movie. Instead of ordering the food for us she just waited till the real waitress came up talked to us then handed her our order. Ummm thanks?! So we start waiting. Few min later they dont have the beer i ordered and neither knew it. So i ordered a different one. So beer arrives after 5 more minutes. I then begin waiting. 20min later no food. Then the waitress tells us why its taking so long! Says it will only be a little bit longer. Okayyyyy i got 25min still till movie. 10min pass and no food. Boyfriend gets anxious about getting seats and leaves for the movie but im determined to eat. Waitress gives me more excuses and 10 more min passes w/out food. She then noticed boyfriend has left. So i had to explain that. I got the check then so once i ate i could just roll out. She was like do you want to just take it eith you? I can't bring outside food into a theater, lady! Finally, food arrived. I stuffed my face. It was good, what i expected cuz i love their sauce. What was missing? My extra cup of sauce that i had to pay $0.60 for. I didn't even bother. I also couldn't eat everything and still make the movie. Nor could i take it home. I ran to the theater and made it inside just as it was starting. I gave myself an hour to order and eat. Im just annoyed when i said i was in a hurry no one warned me. I wasn't even told there was a boneless special! I'm just gonna eat before i leave my house next time. This wasn't worth it. read more

Can I give no stars? Poor service with a poor attitude . Wait time 90 minutes for cold food to be brought , only so I could leave with it in a box untouched. Age discrimination shown towards teen diners . Their money is the same As anyone's and one day most will be successful in their own right. read more

Went here for lunch for my son's birthday. Got there at @1210 in afternoon. Place is not busy at all. The hostess seats us and we start waiting. After about 10 minutes, the server comes over and takes our order. After about 45 min. No food. As I said this place was not busy. Then we notice that people that came in after us were getting there food ! We finally corral the server and asked when we would get our food. Couple of minutes later food comes out.....lukewarm and dried out. He apologized to us for the wait and gave us an extra order of fries, which were a little warmer. This was my first ever experience at BWW, and will probably be my last. read more

Hope you like cold food. Waited 35 minutes for a burger and fries. Both were stone cold. Told them I'm not paying for it and walked out. Waiter knew it was cold based on the smile on his face when I told him. I guess they just expect their clientele to be too drunk not to notice. This chain of restaurants is terrible throughout the Richmond area. Go literally anywhere else read more

Looked online at what time they close. It said 12am. I arrived at 10:40 to learn the bartender had called last call and announced that the kitchen is closed. I guess the staff just didn't feel like hanging around because they had better things to do. The bar was packed for the record. I drove 15 miles for some boneless wings and I got shut down. This location is trash. And I've been to the Richmond location. That location is trash for other reasons. If someone from there is reading this I'd like to say thanks for making me waste my gas while it costs 5 dollars a gallon to fill up my car. I hope you all smoked all the pot your heart desired. I'm sorry you didn't get my money. I'll be going to the Richmond location from here on out. Atleast they will be open even though I'll order mango habenero and get Asian zing. Food is food I guess. read more

Did an online order for pick up. When ready to eat i notice wings was old and dry. Food was cold! Jist all around bad! I will not be ordering nor giving my business to this bbw ever again.... To be that careless of people food when placing a order food shouldnt be old and dry!!! If i could give them no stars i would!!! read more

I have eaten at this location a dozen or so times, mostly because my kids want to go or there's a game I want to watch. Overall the food is ok but I would stay away from the chicken wrap because it's mostly a mouthful of tortilla and chicken breading with a little cold shredded cheese and a few scraps of lettuce. The burgers are just so-so. I've had the mozzarella sticks and they were cold square chunks of cheese. Probably the best menu items are regular wings (the boneless ones are all breading) or the naked chicken strips. Apparently this restaurant is chronically undrt staffed because they'll make you wait 20 minutes when there are empty tables all over, and the kitchen is EXTREMELY slow at this location so allow a half hour or more to get your food after you order. read more

Could not review food service was horrible, after being seated we waited 15 minutes for someone acknowledge and or take our drink order. So my wife went to hostess and ask for help. We waited again another 10 minutes and waitres came up table next to us who was seated after us. At that point we got up and walked out. Very unprofessional read more

Well it's a Friday night and I call this early. Had to wait 5 minutes for water.Strike 1 waitress stated she had customers in other areas. So am I not important too? Waited bot 5 minutes for my snack wings. Wasn't impressed with the service or food tonight. read more

Buffalo Wild Wings - Sample of the menu - Chicken Wings Near Me - Midlothian, Virginia

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Be warned!: Don't order takeout. We have ordered takeout several times as we live nearby and our order is wrong 90% of the time. Missing items, wrong sauce, etc. Poor representation of a decent wing chain. Needs a change in management and a crash course on customer service ASAP. Won't be getting my business again. read more

Buffalo Wild Wings 15700 WC Main St, Midlothian, VA 23113 Service is nonexistent. 50 minutes to get non-alcoholic drinks. Milk for kids is small plastic bottle you get from vending machines. Doubt we will ever get our food. Never ever coming back. Update: food came out cold and we complained. Manager just took the food away and won't charge me for it. Still haven't eaten. Will warn everyone away from this place. They still tried to charge us for food they decided to take away from us. read more

The food here was decent, however the wings were not the best I had. The service was absolutely AWFUL. I had to wait a long time in order to get napkins and drinks. Considering it was a WING place, the service should be fast because wings get spicy and messy. I told my waiter I didn't like my wings and he would not allow me to get a refund. He did not even ask me to try a different flavor. I had to wait extremely long for the check. In addition, it was VERY expensive just for a few wings. Also, the music in there was so loud and the sun was glaring in my eyes from where I sitting. read more

Good place for beer and wings ... poor service ... It gets loud and crowded, as you would expect of a busy bar. This is one of their newer location and industrial warehouse interior enhances the crowd noise even more. Their wings are pretty good as is the burger. Maybe not the best in town but way better than anything from Hooter's. Only letdown was wilted lettuce/salad that I ordered during lunchtime. Serves me right for ordering salad at a beer and wing joint. Also, service is hit or miss, mostly miss lately. Slow to get the food out. Beverage not refilled unless asked more than once. Slow to react when people generally have limited amount time for lunch. Either the shift manager is not on his/her game or just poor training, or maybe some employees just lacking common sense ... I don't know ... read more

Your standard B-Dubs - TVs, beer, and wings. The service has never been an issue. The food at times can take a while but I've never had an issue with my order being correct. Love their boneless wings! We enjoy watching VCU and football games here on occasion. It is cleaner than other RVA locations, maybe due to it being a newer location. read more