Placed a to-go order in the store and then waited 50 minutes for our food after watching several other orders go out. Had to ask someone to check on our order 4 times and was only given a status update once. There was no communication as to why it was taking so long or how much longer it would be. Very frustrating experience. When I finally got my buffalo chicken wrap there were about 3 boneless wings in the whole wrap. If I wanted an empty tortilla I would've gone to Taco Bell. read more

Waited in line for an hour. While people who came in behind us were served ahead and only to be told there wasn't space for us yet. Considering the turn around and the fact that tables here can be rearranged, the front of the house staff only hustling when we asked questions is a sorry sight. As someone from the service industry, keeping a party waiting for such a length of time with just an "a large table isn't ready yet" is pathetic. I can understand it's a Friday and it's a busy night. No freaking excuse for the surly attitude, horribly inattentive and blaze attitude of the hosts. I love the wings here and I'm sorry to say that we had gone at My behest. We would have been better off eating dominos wings at the food court in the mall...Will never be back. Wings were delicious and ultimately the sweet woman who was our server were not worth the front of the house crap service. If I could, I would leave no stars. read more

Food is good, much like everyone else is saying the service is decent. I've been countless times for the BOGO deal and I've had some good service. Other times I've had some horrible service. Depends on who you get. Still solid food though read more

Last night I got takeout from this location. The bone in wings were good, but the boneless wings were dry and barely had any Parmesan garlic sauce on them. Do better Buffalo Wild Wings. read more

Didn't even get to order. The wait was way to long and for 90% of the time there was no one at the counter. But conveniently there is a Colby's chicken right next door. read more

The food is good, but service is slow. My husband and I have only ever ordered take out, so I can't say much for dining in.

Quality B Dubs: clean, solid service, good ambiance, inexpensive, cold beer, wings are A++. Really good for kids too - so long as you're not looking for anything healthy (BWW ain't the place for that). One of my go tos in the area, always enjoy it here! read more

I frequent this location often... even during this Covid 19 crisis. I ordered by phone and they not only took 35 minutes longer than they told me it would take, they gave me the wrong order. I live 30 minutes from this location so I did not drive back to get it corrected. This was such a disappointment. I don't believe I will order take out again from this location. read more

This was the most mediocre Buffalo Wild Wings I've ever had the displeasure of visiting. Server did not care about anything. Apps took 40 minutes to arrive and everything ended up coming out at once (apps and entrees) and the FOOD WAS COLD! Like fresh out the fridge cold. Would not recommend coming here read more

Wow for being a relatively new location they suck. Placed an online order for 1 pm pick up still waited 15 minutes before the orders were ready. (Picking up several office orders-seperate). Needless to say the food was cold on the hottest day of the year going 5 minutes down the road. My salad was all wrong. Wrong cheese and covered in onions when I specifically asked for no onions. And the dressing was open and leaking. None of our orders had the celery and carrots requested. All of the boxes were covered in food. They put the dressings all in one bag and they exploded and mixed together. The dry rub wings were actually just dry with no salt and vinegar like ordered. We tried calling numerous times and the phone just rang. Needless to say we won't be going back. read more

Came in at 7:15pm and waited 40 minutes for a table before being told that they were no longer seating people in the restaurant due to there being only 3 line cooks. Had to overhear the manager saying this to other customers coming in before she finally addressed those of us who had been sitting and waiting. Also witnessed her admonishing the host staff for adding more people to the wait list and then they continue to do so until she yelled at them again. She emphasized that they were closing at 10pm. It's 8pm at this point and they're turning away all incoming customers. First time I have ever been told by a big chain restaurant that we won't be seated. It's 2 hours before closing and there are empty booths available. Never coming here again. read more

Great for watching football! Over 50 brand new TV's. They will put your favorite teams on in view of your table. Service could not have been better. Thanks Olivia! She's the best! Food was pretty good also, better than expected! Huge selection of cold beer on draft at very reasonable prices. read more

My service is usually great, this visit was not. My server was excellent, but when we got our wings some of them were a little under done. Not terrible, just a little under, but the problem came about when I expressed my displeasure. I was instructed to dismantle my wing and then suggested that we take them home and cook them to our liking. That is a no go! We did go home with a 20 piece wing of our choice, but this should have been handled better. My kids love this place, but we need to take a break for now! read more

Salt on top of salt on top of salt. I mean do ya'll want people to live sheesh. I wont be coming back to this one. There is one in pa that does their wings right I'll stick with them. I drunk so much water and I know my pressure will still be sky high. It was almost inedible. $50 in the trash read more

I only give one star because I admit, I did come into Buffalo Wild Wings at about 11:40pm to dine in, knowing that they closed at midnight. Working in food service myself, I understand the frustration of having late customers. However, the service I received on 10/25/19 at midnight from my waitress "linnette" at table 111 was some of the worse I've ever received. My guest and I were literally ignored at times, never received refills until asked and was verbally reminded that it's past midnight by staff "nonchalantly" which left it very uncomfortable on top of the bad service. I get it...I came in late.. but the last customer should be treated just like the first... read more

Buffalo Wild Wings - Dinner receipt - American Near Me - Newark, Delaware

If I was writing based on the wings alone, this would be better; however, this is not that type of review. I equate the service, management, and general running of the restaurant to being like a circus of blind animals. What a disaster! Two different times now I placed an internet order only to be told (after I drive all the way there) that my card was declined. Assuming that there was an issue with my card, I just began to leave. Before I left, I decided to do a quick check on my bank, and to my surprise, they charged my card!! What makes matters worse is the general arrogance of the 13 year old moron that was running the register. Perhaps the manager should be more concerned with hiring semi-intelligent people that actually passed high school English. These people really have no idea what customer service is. It scares me that they are given access to debit cards and food. read more

Food is good but... Went there on a Sunday afternoon. It was dead no football. Four hostesses standing at the front not one said Hi or welcome to Buffalo Wild Wings, nothing. Instead, they proceeded to dance and sing to a song that came on. Then we get seated and waited for someone to come,which took 10 min and that person wasn't our server just came to say our server would be out later. Needless to say we left and went elsewhere. I get kids are young and it's probably their first job but they need to act more professional in a work setting. I worked I. The restaurant field for my first job and would never think to act up in front of customers. read more

Brand new location, fancy decoration. However, the wait just too long, waited for our food for almost 30 mins. I would give them 3 stars due to the place is still brand new and they need some times to adjust!! read more

Great atmosphere. Lots of tvs. Food just like all other BWs. Hosts are terrible and wait staff is average.

Worst, wings and fries were December cold don't go to this bww‼‼, the waitress didn't even bring me my change this one is horrible only nice thing was the tvs read more

ordered chips & salsa and got all BROKEN chips. not one whole chip in the container. this is quickly becoming the worst restaurant & I used to LOVE bww. it's awful anymore! thanks buffalo wild wings. thanks. read more

Buffalo Wild Wings - CHIPS & SALSA - American Near Me - Newark, Delaware

Hi, I was in this Buffalo Wild Wings earlier today and had possibly the worst experience I've had in a restaurant. Me and my girlfriend had come in for the boneless Thursdays discount. We had ordered 1 order of medium wings each. Initially we had ordered a small Asian zing and then a medium with Buffalo and garlic but had the waitress change it to 1 medium of each so we could get one, which was clearly clarified by her, and then the other be free. So, when we were brought our food they brought 2 medium Asian zing orders. And we were confused since we only ordered 1, and also my food wasn't there. I asked the waitress and she basically said that since my girlfriend ordered them they give 1 free with the deal and we were totally confused by that since we had come there for the deal so we could each get one medium order. Then, a little while later I received 1 medium in garlic and 1 medium in buffalo which left us even more confused. So, then we talked to the waitress again and she didn't really have much to say other then she'd talk to the manager since we had been saying we didn't want to order probably about 50 wings between the two of us (we had 2 full boxes each left over). So she came back (the servers name was Laura) and tells us the manager said what he can do is void the 2 mediums and bill them as a large and a small in order to cover their cost which sounded appealing at this point so we agreed. Then, after we got the check, after reading it, I realized that the difference in the two was only 98 cents. So, I talked to the waitress again after she saw me just staring at the receipt for about 5 min questioning it and I told her so we're only getting 98 cents off (35 for 2 mediums, 34 for small and large) for this essentially. To that, she tried to explain to us no that was not true and even tried showing me the menu and did the math for me only to have it also still be a 98 cent difference. At that point we both were just silent and I was holding my card and receipt so I really didn't have much a choice but to pay for it. I really hope to hear back, this experience was awful. Our meal that was supposed to be less then $30 with an appetizer and waters plus the wings deal ended up being $41.57 not including tip. I have always loved Buffalo Wild Wings and have been going for years and never had anything like this happen. It's total disrespect from the management as well as the waitress. It has me to the point where I may not consider even returning to Buffalo Wild Wings regardless of the location just because of this terrible experience even though I love eating there quite often. read more

Don't waste your time. We ordered wings online at 6:00 and were told that our order would be ready at 6:30. We got to the restaurant at 6:25 and had to sit for 30 minutes while people who came in and ordered their food while we were there got their food before us. 55 minutes for two orders of wings is ridiculous. That's all we ordered....twenty wings. And it took 55 minutes. read more

One word-GROSS. Do yourself a favor and go somewhere (anywhere else) that serves wings. We ordered our wings extra crispy, extra well done. We were told it would take 25-30 minutes extra. We said ok. They came out JUST cooked through. The skin was soggy. The sauce was downright nasty. Left a gross flavor in my mouth. Oh and we were sat at a table that was too close to a neighboring table. A human couldn't fit between the two. The hostess threw the menus on the table and walked away. We re sat ourselves at a high top. read more

If I could give zero stars that's what this restaurant would be receiving. I came in the other night with my daughter and as we were leaving the manger Jason said "bullshit" to one of the employees. I believe this restaurant is poorly managed because that is not any way to talk to employees. Now it's been a day or two now since my daughter has been running around the house yelling "bullshit". I asked to sit not in the bar area for a reason. I most definitely won't be returning to this restaurant. read more

For having wings in the name their wings sure are not up to par at all. Boneless wings are some of the most below average I've ever had. Wish it was better, probably won't go again. read more

Food is good, prices are reasonable, lots of clean and open space, but I have to agree with the other reviewers...the wait and the service was attrocious. read more

Very good food . Was told 45 mins , got seated in about 20 mins , food seem to take a bit to come out but well worth the wait , it was so good and yummy , waitress was sweet and nice and always checking on us . read more

Sitting in BWW as we speak... everything we got so far (nachos, fried pickles, wings) has been cold. the waitress has not been friendly and we asked for things that we never received. it is not busy in here whatsoever. we have been here for over an hour and just now getting our food and it is ice cold. read more

Terrible service, order was suppose to be ready at 10:20 pm waited an an extra half hour to get my food. They checked on it only once and didn't say anything. After another customer asked for his order and they checked for his they finally got mine, when checking my food they dropped it. Then they almost forgot to give me all the extras that came with my meal. Blue cheese spilled all over on the inside of the bag read more

Quite possibly the worst hamburger I've ever had. We arrived well ahead of the NFL crowd. Our appetizers were good but then the Big Jack Daddy Burger was overcooked (this is the only time I have ordered a burger at a restaurant and not been asked how I want it cooked) and it tasted like it had been cooked in fish oil. It seriously had a fish-taste. We let the manager know, and he offered to take it off of our bill, but of course it was still included. We paid the full bill rather than wait for a corrected bill and then we left. I won't be eating there again. read more

So we went to BWW by Christiana DE and we told the hostess party of 10. She said ok, about 30 minutes wait. I said ok. 30 minutes goes by and I check in with her and she said that their our no party's ahead of you, should be shortly. I said ok. Another 15 minutes goes by and roughly 5 more groups of people get seated so I ask what's going on and she said the manager was getting our table ready? Another 10 minutes and it's still not ready? So what was the manager doing the other 45 minutes? All the groups of people that went in, we could have had our drinks and possibly appetizer by then! Not a good way to make money by losing a party of 10 people that go to BWW often! read more

Always excellent service with Shavetta bartending. JT the manager is very friendly with the customers which attributes to a positive experience. read more

Awful. Two coworkers and I went to this buffalo wild wings after work and were treated terribly. We tried to order drinks and were then asked for ID (standard protocol, fine), but then we were told by the new server (Mike) that because our ID's are from 3 different states (we are traveling consultants), that he would need to bring the ID's to the manager to verify. We thought this was odd but brushed it off and let him take them. Mike then came back to the table and said that the manager needs another form of identification along with a credit card to verify that the ID's were real. First off all, how does a credit card help verify one's identity and why do you need to take my ID and credit card "to the back." Do you need my social security card as well???? We then asked for the manager (Ryan Carl) to come to the table and after having a conversation with one of my colleagues, we were told that we would not be served alcohol because "it would escalate the situation further." So, we decided to leave, and another group we work with went in shortly after us, had the same waiter, had ID's all from different states (one even from Canada) and was served promptly and efficiently. It does not help that my colleagues and I were all black and the other group was predominantly white. I'm not playing the race card here but something felt completely off about the entire situation and I will be escalating it further. Ryan Carl and Mike need to be fired immediately. This was not even our first time at this location and we have never been treated like this before. read more