The service was great! The server, Kenna, set a great example of serving! She was attentive, polite, and extremely considerate! She also did an outstanding job of explaining the menu, even letting me know that I can sign up for rewards! I don't go out to often and see great service like this! Me and my family had a wonderful evening, our meal came out in a quickly fashion, appetizers came out on the spot! Kenna deserves a raise, she set a perfect example of what serving is about! :) read more

Absolutely TERRIBLE service. Servers take forever to give us refills and it takes typically an hour to an hour and a half to get food there. I will usually give a place more than one chance, and I have given this location far too many times. It is AWFUL, honestly, and although the food tastes good, it's nowhere near worth the wait that you would expect to get fr a place that makes you wait an hour for a meal. Ambiance is fine, not different than any other buffalo wild wings. read more

Came here with family. We wanted to watch some football and enjoy some wings. It wasn't crazy busy. Our server was nice and it was hard to tell at first if they were short on servers or if the kitchen was short. She did apologize for whatever the ordeal was. They were out of wedges and onion rings. Which prevented one of our guests from ordering the ultimate sampler. everything else was okay. Just the wait time for food and never got the celery with carrots I asked for in place of the wedges so we said not to worry by there we were done. But she said they come free anyways.. read more

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Boneless wings aren't very good. The bone in wings are a little better, but they cost more too. Staff seems to be somewhat friendly, but isn't very attentive. They did bring my online order to my table which was nice. read more

Buffalo Wild Wings - Restaurant - Chicken Wings Near Me - O'Fallon, Illinois

First time coming here, me and a few co-workers wanted to check this place out to watch a few basketball games and our hotel was nearby. This place was an utter disappointment. We were trying to sit at the bar but even though every seat was open at the bar and even most of the dining tables were open this place was completely dirty and trashed. The food was not too bad at all since we wanted to order while watching the game. I don't know if they understand what their team but we waited 20 minutes to order our meal and it was getting closer to last call and closing time. Staff here was not friendly at all with us throughout our visit. I was highly disappointed with my experience here. My server gave me a dirty look for giving him a low tip. I would not recommend coming here . read more

Went to this Buffalo Wild Wings location to take advantage of the 2 for $20 deal with my girlfriend. It was extremely empty so we thought our food would come quick and it would be a in & out thing. We were far from right... we got served our drinks and were forgotten about. We ordered an appetizer and an entire hour went by without us being checked on, or updated on how long the food would take. If the communication was there , we probably would have stayed. There was no communication , our server stayed by her work friend the entire time talking and on their phones. This was the absolute worst experience I've ever had at a Bdubbs. I am so disappointed. We ended up leaving , with only consuming drinks. This experience was around 12pm-1pm. read more

$75.00 lunch, wings were cold, tough and dry. Also, they were out of guacamole and charged us to substitute. I called the manager about my concerns, he promised me a 30$ refund on my credit card. A week later, no credit. I called again. Hopefully they will keep their word. read more

First thing first we waited for more than hour there excuse was the servers hadn't arrive for there shift after we seen multiple of servers who where just walking around read more

Staff was had the worst attitude ever and we was in line to be seated and they skipped over us. When i told them the manger has a terrible attitude. 0/10 DO NOT RECOMMEND! read more

Had an amazing night, food was good an the beer was cold! Thanks Tori and Tony you guys are awesome!

Food was cold and looked old. There only seemed to be 1 waiter in the restaurant. Did not enjoy.

Avoid this buffalo wild wings location. They are very short staffed and even had the bar closed. I went there for lunch today and there were barely any people in the restaurant, including employees. We were even warned. It would be over 30 minutes before our food came. They blamed it on online ordering when the food came. It was room temperature at best. I will never go to this location again. I even addressed this through the waitress to the manager. They didn't even offer a discount because of the poor service. They wouldn't honor a coupon because it says couldn't be used with other offers. It was simply something off the menu not another offer. Stay away if you don't want to be disappointed. read more

m not the type to complain about small inconveniences or shortcomings, especially in the good service industry, having worked in it 5 years myself, but this BWW needs a change of management or something. We were sat after a 5 minute wait at the hostess booth where there was only one couple in front of us that also waited 5 minutes. After being sat, it was a solid 10 minutes before the server stopped by. She did apologize for the wait and explained she had 3-4 tables in multiple sections, meaning this 18 year old girl was trying to wait on 8 tables by herself. Rarely have I heard of servers having more than 5. Under normal circumstances I probably would've given her the benefit of the doubt had I not seen her stop and chat at the bar and walk about the restaurant with an nonchalant demeanor and with no sense of urgency. We don't stick around to order but from past experience your food is going to take longer than average, arrive overcooked and room temp. Save yourself the hassle and grab wings at Syberg's or Shooters. You'll get way better service and it's no whereas expensive. read more

I placed an order to be delivered on 8/10. The order consisted of 6 wings a BLT and potato wedges. The wings were cold dry and very small. the potato wedges never got here but the BLT was good. Therefore I gave a 2 star rating. We believe the wings were the worst we ever purchased. read more

Stopped in today for a quick bite. Food was great and Deja provided excellent service to us. Food came out quickly and was really good.

Attended a luncheon today, took over an hour to have someone take my order, another hour to get my food. Manger didn't have enough staff in place to deal with this situation. If could give no stars I would! read more

Music was pretty good! Little throwback 80s to walk into. Food was fire as usual. Even ran into Ian the cook and he was talking to me for a min at the bar. Great guy! John killed it back there for us. If you haven't been in you need to now! read more

Ordered the All American Double Cheeseburger and was pleasantly surprised how good it looked and tasted. I'd definitely order one again. read more

Buffalo Wild Wings - All-American Cheeseburger - Chicken Wings Near Me - O'Fallon, Illinois

We take our grand kids there every time we are down there, they love it and one of the gets the cauliflower wings. Service and food has always been good for us. read more

The restaurant is dirty. The service is absolutely horrific. Jeremy was the only decent employee and I wasn't even seated with him.

Although there's an adequate amount of staff and open tables available they have customers waiting to be seated for a long time, even longer wait for your ordered food, and then they bring out completely cooled off food. Not worth the money or time at all. read more

The food is amazing! It has really changed in the last couple of months and has changed for the best! The service is attentive and friendly. It is a lot cleaner and family friendly. We will start coming back regularly! Brandon is a great server ask for him! read more

Absolutely the worst service my husband and I have had at any sit down restaurant in a long time. We sat at our table for nearly 10 minutes before our server ever came to greet us and take our order. We started with drinks and an appetizer. The drinks and pretzel knots came out quickly, but we were very disappointed in the quality and quantity of the pretzels. There were 5 tiny undercooked pretzels, pair with the smallest cup of watered down cheese sauce I have ever seen. After we ordered our meals, we waited for 45 minutes and still had no food. Our server came by and said she checked with the kitchen and our food would be out soon they were just very backed up - she did not offer any apology. We proceeded for the next 20 minutes to watch other tables of guests who were seated long after us receive their food while we still had nothing. Finally, my husband had to ask another man working if he could check on our order for us. The server shortly retuned and said it turned out the kitchen "lost our ticket" - although she told us 20 minutes before that she had just checked on the order and it was almost ready. We told the server we were not waiting any longer and would like to leave. She returned with a check and told us "we took all the food off that you never got" like she was doing us a favor for not charging us for food we never had? She did not apologize for wasting our time, lied about checking on our order and did not offer any additional accommodations for our terrible experience. Instead, she wanted to charge us $15 for a water, Diet Pepsi and five pretzels knots. This place has terrible service and does not care about their customers or making bad experiences right. We understand things happen and orders get lost, but the fact that we were lied to, kept waiting for over an hour, and offered no accommodations or apologies, it just really shows what a poor business this place is running. We will never be back. read more

Super clean, short wait, and friendly staff! The food and beer was awesome and we had plenty to bring home with us. read more

Buffalo Wild Wings - two men sitting at a table with a menu in front of them - Chicken Wings Near Me - O'Fallon, Illinois

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Stefan was awesome food was really good as you see and the service with a smile was a bonus. read more

Buffalo Wild Wings - Decent food my waiter name Stefan and he gave wonderful service helpful and provided service with a smile. - Chicken Wings Near Me - O'Fallon, Illinois

We had lunch here earlier this week. I admit I was a little put off by going to a "wing" place. Boy was I wrong, the service was exceptional. The food was really good. I had the southern style chicken breast sandwich and they got it right. The chicken breast was plump and cooked perfectly, the bun to chicken ratio was just right. The Cole slaw was true southern style. The fries were hot and delicious. Priced at 11.00 for a lunch which includes the sandwich, fries and a drink. I can't wait to go back. We returned today for lunch and it was very disappointing. I had the southern style chicken sandwich. It was tough, soggy and the cole slaw was just cabbage. The server did bring me more slaw but it had a dab of something on top. My husbands chicken Was just plan pathetic. The server got everything wrong even though she repeated the order to us. Not sure we will go back. read more

Wow! A total of 8 groups of people there with approximately 30 open tables and booths and we were not allowed to sit in a booth. 3:45pm on a Sunday and they have a lack of servers and won't seat us at a booth. Out of the 20 booths they have there there were 4 taken. What a joke of a franchise! read more

First time ordering delivery from this location, have almost been waiting 2 hours. Safe to say this is the first and last time I'll be ordering from here. I know DoorDash delivers, but haven't received updates from the restaurant or DoorDash that food is on the way or whatever?! read more

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Our experience here was SURPRISINGLY good. We stopped coming here a while back (way before I started Yelping) because of the horrible service and mediocre wings. We saw that they were doing a little face lifting a couple months ago and after our visit the bar area looked pretty decent. New bar tops and chairs really brightened up the restaurant. The server this time was nice and attentive. We got the nachos and boneless wings. I tried the limited time only Mandarin Kick. It was sweet and you can definitely taste the hints of orange and pineapple. It was ok but I still prefer my Asian Zing (go figure.. haha). To be completely honest I think we just came on a rare good day where we just got a good server but I hope if we come back we will be surprised with another good experience! read more

Buffalo Wild Wings - Chicken Nachos. - Chicken Wings Near Me - O'Fallon, Illinois

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We came in to watch the Mizzou game. The place doesn't smell so great for starters, like bad beer. After several minutes the server finally asked us what we would like, our answer being a Bloody Mary. Several minutes later she returned to tell us they no longer have Bloody Mary's.... Ok, perhaps a screwdriver? Several minutes later she returned to tell us they don't have any orange juice. We then decided to leave and find a better place to go watch the game. Here's the thing, BWW is known as a sports bar right? Or is it the wings? For me their wings aren't great, an age old recipe of deep fried wings drowning in sauce. Hooters has far better wings and non-fried options. Hopefully this is the last time someone talks me into going to a BWW... read more

I was in a party of 3 and we were told it would be a 25 min wait, with extended wait times to be expected in the kitchen...but the restaurant was maybe 40% full? I guess we should've know when we were walking in and saw 3 signs at the entrance indicating the same thing. The hostess was rude and indifferent, and the atmosphere was the opposite of inviting. Either pay your people more to have a capable staff and functioning establishment or close down already! read more

The waitresses were decent the cook on the other hand was very rude. My family was seated very close to the kitchen and you could hear him screaming the entire time we was there on top of waitress standing there cursing and taking sexually. When I asked my waitress was there a reason why the cook was screaming she replied it was because he had enough. She then said she would asked him to stop. And he did not. They were also playing so many different music at the same time it was very annoying. As well as they did not have half the menu available some of them did not even know! The also did not have kids menus available .The food was okay our order was messed up but I just wanted to get my check and go. read more

I'm so glad this bar is able to still operate during COVID. I literally come 3-4 times a week for lunch. Great drinks. Not the best cost efficiency; but also not breaking the bank. Love the rewards program. read more

Buffalo Wild Wings - Buffalo Zoo - Chicken Wings Near Me - O'Fallon, Illinois

June 1, 2024, appx. 3:30 PM. Because Buffalo Wild Wings is Peanut/Tree Nut Allergy Safe our family decided to visit your location in O'Fallon, IL for a late lunch/early dinner, after the girls Softball games. It was for a party of 10. The party of 10 consisted of 6 Adults and 4 children (14-5 Range). Upon entering your restaurant, we noticed a sign on the door that said no party larger than 6. We went inside to ask the hostess if they could accommodate a party of 10. Without looking up, she said, no party larger than 6. Please note there was "nobody" in your restaurant. Maybe someone sitting at the bar. I would think a table of 6 and 2nd table of 4 wouldn't have been difficult to manage, since you had no customers anyway. This was not the case, remember, the hostess never made eye contact with us. The paper she was looking at was much more important. We left, went elsewhere. Spending appx $300 in another restaurant. Please go ahead and close your doors at this location. We won't be back, and the parking lot is always empty, so I am assuming this is the type of service other people have received. read more

Jesse is the best dishwasher Bdubs has ever seen. Jayda is the best waitress bdubs has ever seen. they both deserve a raise. great establishment with great people. read more

Came in day after 4th of July was extremely worn out and tired. Bdubs food was amazing, the server bridge and cashiers who ran my food were very positive and friendly. It was a great experience for us. Well needed after the long day we have. read more

I'm not even sure where to start. If I could leave a review with zero stars I would. Never again. We waited 15-20 minutes for a waitress to come to the table. Another 45-60 minutes to get our food. In the meantime, people were walking in, getting seated, ordering food, getting food, and paying bills while we were still sitting. I ordered a Double Bacon Hatch Smashed Chile burger with no bun. I got a single patty with bacon crumbs on top. After waiting that long, I told them it was all wrong, but whatever, I'll eat it. Took one bite and spit it back out. Whether it was the flavor or sheer frustration, I just couldn't eat it. Drinks were empty for the entire meal, no waitress to request condiments, the problems were endless. Bill was $100. We had two edible appetizers, two kids meals, and drinks for the family. The rest of the food was left behind and apparently my meal was removed. There were 5 of us, with 2 kids. The bill was delivered without an itemized receipt so who knows what we paid for. Still tipped the waitress because I'm not a heathen, but seriously. We will never go back. This easily tops my worst restaurant experience ever list. read more

Buffalo Wild Wings - Double Bacon Smashed Hatch Chile burger. - Chicken Wings Near Me - O'Fallon, Illinois

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I love coming here to watch my favorite teams. The food is great along with the hospitable staff. You can't beat it. They also have deals almost everyday throughout the week along with a happy hour menu Monday through Friday. The ambiance of the store is just something you would have to experience yourself. read more

Jessica at the bars was awesome! She was attentive, fast and friendly Next tune you come make sure you ask for her, you won't be disappointed read more

This has to be the worst location. The last couple of times I've ordered carryout have been far from best experiences. This past weekend 1/4 of my order was missing. I called store about missing food I was told they were too busy to deal with it at that time, but that a manager would call me back. Well besides that being rude, one week has passed and have not received a call. Dont think I ever got an apology. The visit before that, I placed a carryout order say at 8pm. I was told it would be ready in 20 minutes. I make it there in 25 minutes asked if my order was ready and told it would be another 20 minutes. read more