I have been to this place multiple times. I love the food ( when done right) and the atmosphere is awesome. However, my issue is that they don't put nearly enough sauce on the wings. Most times I get wings that end up being bare on one side. With such great sauces, and wings being the selling point of this restaurant, I would imagine that they would be a little more generous with the sauce. You have to ask for extra sauce to get a normal amount. Service tends to be on the slower side also. I don't mind waiting a while usually, but just so others know. read more

Take-Out: 8 "extreme breaded & fried" wings, french fries, burger. All I had to eat all day ( no medicines...) An hr after eating-my legs & feet swelled up fast. Researched the sauces hve sodium benzoate-preserv (never had that kind of reaction...). I mainly eat clean/healthy. What is in the lard ? Service was distracted. read more

We would drop in to the bar occaisionally - but the smell. The first few times you disregard it, but then when it is always there you can't deny it. The bar area smells terrible (have you ever watched Bar Rescue). My mom (a former bartender) went with us once and she recommended that they clean the mats on the floor behind the bar. The next week, the smell was still there and overwhelming, we just turned around and left. We won't go back - not until they get rid of the smell. It ruins the experience - as I'm sure you can imagine. read more

Service was okay. Took an unreasonably long time for the wings. You'd think a place that specializes in wings would be able to churn those puppies out. Nope! Be prepared to wait 30-40 min. Has happened both times I've went. One time was busy and another was not. The alchohilc drinks we got were pretty good, not overly sour or bitter. But for $8 you get mostly ice in the glass. The onion rings are tasty but very greasy, so you'll feel the illusion of being full once that grease hits your stomach. The garlic mushrooms were very tasty, no complaints. The first time I came here I got a small order of traditional wings in honey barbeque. Very very good, not too sweet, very little heat. The wings were alot crisper than I'd expect them to be but I really liked it. I hate eating soggy chicken skin. The second time I came here I got the same thing but they weren't as crispy. Will probably ask for them extra crispy as it looks like the second round was more of the norm. However my moms boneless wings were absolutely disgusting. The worst wings she's ever had. More breading than chicken, overcooked, and coated in so much sauce they were unedible. You could tell they made them the day before or even earlier and reheated them and tossed them in sauce. She got the honey mustard and teriyaki. The teriyaki is on the sweet side but it was so overwhelming she ate one small piece of that and the honey mustard and ate the carrots and celery for the rest of the meal in order to get the taste out of her mouth. We really couldn't ask for anything new because we didn't want to wait another 30-40 mins when we had a movie to go to. So these will be going to the dogs when we get home. The traditional wings are very good, but I would stay very very far away from the boneless wings. You could do better with Tyson fun nuggets. Overall I would come back to get the same thing I got last time but my mom won't be coming back. read more

Came here with some work friends, several waitresses walked by us and didn't greet us or seat us until I finally spoke up. Our waitress didn't crack a smile the entire time and wasn't very accommodating. It was a Friday night but still, at least fake it til you make it lady. Overall just bad service and the wings are mediocre, but that shouldn't be surprising. read more

Great service because of Ed but really Bdubs- how do you run out of Guinness?? Come on now!!!

Usually I would rate this place 5 star. But I have never been so appalled by such terrible service in my life! AMY the hostess standing at the front had left me and my family as well as 3 other families who ended up leaving because of her service waiting around with out greeting us in any way. The cooks were backed up so we were waiting for around for about 15 minutes which would have been totally fine if we were informed that before we stood around for 15 minutes waiting to be informed that. She continued to stare at us the whole time seeing us confused with what was going on and just disregarded a whole group of people waiting to be told why we are just standing around not being at least told "hi welcome in". Not to mention there was about 10 open tables that we could've at least sat comfortably at while waiting til the kitchen was ready to continue. She had the worst attitude and service I've ever experienced. Let's also not forget about the server who was eating food covering her mouth telling the table next to us to hold on until she was done eating her food after they were all waiting around on them to even just be put at a table that was open the whole time. Although it started out as a poor experience COLTON completely flipped the vibe around for us. He was the first person to smile at us and actually care about making sure we had what we needed. This restaurant is very lucky to have at least one hard working man from what we saw so thank you COLTON for making our experience so much better. If it wasn't for AMY'S terrible service i would rate this place 5 stars but unfortunately she wanted to ignore and not care about the customers coming into her work place. read more

Watched the superbowl here and had a good experience. It was my first time at this location. Service was great; Well at least our server was on top of it. food was what you would expect coming here; but it came at a reasonable time and was hot. good place to watch a football game. read more

The food is alright. However don't expect much from the service. Talked to a manager about my inconveniences and right as I was walking out the door they were already snitching on my complaint. By the way, if you're really hungry and want a QUICK eat don't go here as they'll only fill your sauce half way AND change you for it. I remember when this restaurant had higher standards I can buy better frozen wings at Costco. And not get judged out the door. read more

Nope. We usually do the metro center location, but the last few times we've been giving this one a shot. We've been getting marginal service, but whatever we don't expect much. Nope! Not anymore - especially with our experience tonight. We got there an hour before close, which I get could be frustrating but we knew what we wanted right away - like I said, we frequent BWW. I ordered my wings by 11:20 and asked for them extra wet. Anna, our waitress, kind of gave me a look and said ok. Sorry I interrupted her putting up all the bar stools 40 minutes before closing even though there were several tables with people still. My wings got to me pretty fast, like 6 or 8 minutes. They were dryer than I have ever seen them. Before she even left our table I asked her if these were extra wet, she said "well, I rung them in right and the sticker is on there so the cooks think they are, it's probably because it's close to closing and they're cleaning." Really? And then she offered to bring me more sauce, and I told her the sauce is cold and that wouldn't work. So she leaves and then brings me sauce anyway. I told her it wasn't going to work. And she avoided our table until near closing, I asked her to take the wings off my bill because it was too dry and not what I wanted. She immediately began saying it wasn't her fault and she put the order in right. I didn't say it had anything to do with her. But she was needlessly defensive, she walked off while I was in mid-sentence. Not ok! I get the cooks make the food, my problem is with how she handled it. She brought the check to me and asked me if I was paying with cash or card, rushing me, and then quickly went to ring me out. On the other hand, the ranch here is the best that I've had at any other BWW! read more

I've been here quite a few times, usually with coworkers for lunch. Service is always pretty good and I like how this one lady always comes around to punch your frequent eater card (or whatever they call it). Went there solo today, sat on the patio. Sat downwind from some smokers, my mistake. My server was nice and all but my wings too over 15 minutes and he apologized to me three times. The place was not busy at all, surprisingly. I wasn't in a huge hurry but was on my lunch break. When they finally arrived, they were really hot and delicious. Got the wedge fries, totally worth the additional 60 cents. Half way through eating I realized I needed to get a move on so I could get back to the office. Server brought me a to-go box and then proceeded to chat. It wasn't that it was unwelcome but I really needed to get going. He was a nice young man but maybe not quite aware of the social cues I was signalling. I like the Thai Curry and the Hot BBQ sauces. read more

I love Buffalo Wild Wings but my experience tonight was definitely the worst service I've had in any restaurant. The wings were good as always but the service did ruin my whole experience. The waiter started out okay but as soon as we ordered he seemed less interested. He only gave us three napkins and when we asked for silverware it was never given to us. He didn't refill our drinks the whole time. We all had empty cups since we got our food. He never checked to see if we needed anything. we couldn't find him to try and flag him down to get what we asked for. It took me 10 minutes just to try to get anyone's attention to get the check and when I got the check he forgot the pen and disappeared. I went up to the hostess to fill out the receipt so I could leave and I found my waiter standing in the little area kinda like hiding just talking to the girls that seat people instead of doing his job. I love the wings. But definitely won't be back at this location. read more

Almost didn't go because of the reviews about the service, but went anyway because it was close and was in the mood for wings. Food was very good (wings were cooked just right, extra crispy). The best part was the service, our waiter was on time with everything and best of all we had to sit outside (52 degrees) because it was a playoff game and showed up in the fourth quarter and we did not bring a coat for our five year old daughter, so the hostess went into the back and let her wear a BWW sweatshirt. We will go back for sure. read more

Awesome food - and they accommodated my daughter and her dietary issues. Nice big tables, great service, and the manager came out to make sure the food was fixed in the correct way. Definitely coming back! read more

All right, I have added another star. I went back, almost a year after my first review, and I decided to get their Thursday wing thing. I forgot about football (when I was a kid it was on Friday nights... and I'm 22), and that comes in later. I have been to a few other locations and they were far better, a solid 3 stars, or a stolid 4 (meaning dull or apathetic. It's only funny because I'm two beers in). We go, sit down and ask for split checks. I ask for a beer, order the tablegating sampler, and 12 boneless wings all at the same time. Waitress plops my beer in front of my boyfriend and runs off. I have no issue buying him a beer, but he's driving and paranoid about BAC. I'd gotten a PBR because it it's ok from the tap and it has been from all other BWW I'd gone to. Not here though, and when you bring someone a beer in a can, bring them a damn glass, too! Normally I'd have asked for one, but at that point I could tell the night was going downhill fast and I did not want to be sober for it (I'm a calm drunk and a sober bitch) so I chugged it. She came back in 15 mins with the sampler and, once again, ran away. The cheese sauce tasted like nacho cheese fries, but not the good ones. It tasted like Hormel chili and Campbell's cheese soup, which was a real shame since the pretzels were good. There wasn't any mustard on the table so we ate them plain. The chips were fried there, but they used really thick tortillas so they were a bit chewy. The "artichoke" and spinach dip was green. The sauce was lime green, and there was no discernible bit of artichoke in it. The jalapeno poppers were made with sharp cheddar. Anyway, we finished that and it took another 15 mins to get there rest of our wings out. I ordered another beer and she asked to see my id, and I then pointed out that I ordered and drank the beer on the table at which point she said she thought that had been my boyfriend... Her knowledge of the beer was lacking, to the point where she had to come back and tell me (another 15 minutes later...) that they were out of it. We had to ask for a water refill (Desert. Water. Hmmm... why would I want water?) Anyway, we got the food, and by some miracle my beer showed up with the new wings not even 5 mins after I ordered it. We also discovered what had been added to the cheesy sauce: their Desert Heat spice blend. So we asked for the checks and she brought one. I figured it was time to get out of here before I started losing my buzz, and then everyone started cheering. It's a TV! Stop yelling! And because of the noise I had to try to yell that she had forgotten a pen. I'm not going back to that location. And who charges $6.50 for a can of PBR?? read more

Absolutely horrible. Luckily they serve alcohol & play sports to keep customers. Wings were very dry, yet chewy on the inside. My friend got a wrap that was not even worth finishing. Waitress forgot a pretzel appetizer as well as the chips and salsa, when we pointed it out to her she had the nerve to say "well do you still want them?" Which of course we declined. She also never took them off our bill until we sent it back for her to correct. Seemed to be no where to be found for long period of time, had to ask other servers walking by for refills. All in all this place was not a good experience. First time ever going to BWW & will not ever be going back. read more

went to the new location at metro center today for their grand opening and my daughters 8th birthday. I expected it to be busy as it was but the service still could have been alot better! Iam a server so i understand being busy. Just about everything went wrong. First thing when we arrived the music was so loud i couldnt even hear my hostess and I had to scream it felt like just so she could hear me. Then im dealing with my four kids getting them settled and i have the server telling my about the drink specials but again the music was to loud i couldnt really hear him. The rest of my party arrives and we order drinks and the kids get their drinks the drinks we ordered ( mango lemonaide) took about 15 minutes, I had to grab a manager to get refills and check on our lemonaides.We order and about 20 minutes later half the food came out wrong and the server didnt even know he was holding my order, he thought it was something else, we didnt get our wings that got sent back untill after we were done with our meal ... OH and our appertizer chips and salsa chips tasted stale and a few cheese sticks where missing the CHEESSE! which the server said he would get me some more and never did. When it came to the birthday shout out for my daughter they stopped half way through it and said they would be right back ???? then asked her what she wanted ... she chose chocolate cake... we got our check ..... still no cake.... we played at the toy machine ... stll no cake ... another waitress came by 3 different times and asked us if we got our cake promissed to get it.... still no cake .... asked our server 2 more times and paid our check then asked for the cake togo.... and STILL no cake. we waited about 25 minutes for her cake and had to leave with out it :( over all this was the worst experience i have ever had! read more

Showed up at 6:15pm on a Sunday night. Didn't get seated until 6:30. Just stood there in the doorway along with other customers patiently waiting to be seated. We ordered our food a little after 645. As we waited for our food we noticed there was two other sets of customers being seated/waited on. One pair had ordered, received and ate their food before we had a our meals. The other pair received their food from another waiter the same time we did. They were given napkins and utensils and condiments. As for us, we received cold wings and fries, no utensils and the food wasn't even given to us by our waiter. He stood inside watching our reactions as we tried the food. We spoke to the manager who gave us coupons to come back, but when it is Sunday evening and you want to take your significant other out for a good meal and you are given this type of service... it is embarrassing. They claimed they were short handed in the kitchen, if so why would the food be cold? The food was sitting on the line waiting to go out. I had a terrible experience at this establishment. I won't be back and I'll recommend to all my family and friends TO STAY AWAY read more

Treated our adult daughter to an early dinner at BDubs driving back from the airport. We sat outside to enjoy the beautiful weather (she's from MT and -20 degrees). The outside patio was such a disaster! Tables piled with dirty dishes, not a clean wiped off table to be seen (we sat there an hour, the tables were never cleaned). Chairs covered with bird doo. I wanted to leave but it's the hub fav so we stayed. Server came with rag and washed down the table. New menus. Pricing is so wonky and it's hard to find what you're looking for. Food took almost 40 mins to arrive. Early dinner on a Sat? It wasn't that busy. My Buffalitos were so hard around the tortilla that I had to get a knife and fork and cut it away to eat the rest (which was tasty). Asked for water 2x, server never refilled, never came back to check on us. 3 of us ate simple dishes, 2 waters and 1 drink. Almost $47. I told my hub I wouldn't be back. It was dirty, the server girls lazy, and I actually left mad that I had wasted my time/money on that place. Blech! read more

WORST service ever for the very first time coming to this location to try and dine in... for my fiancé and I's anniversary... I don't know if it was because it was a Friday night and they were exhausted but I came in at 11:30pm they close at 1am and the front hosts were awfully RUDE to us. They said they were only doing orders to go. I then asked for the menu to take out since they were basically "NOT" dining in anymore.... weird cause it was almost two hours before close time....and at the other locations I've dine in an hour before close time... but whatever... I then asked for the menu like I said.. and all she said was "go get it at the bar they have them there"... I then walked out. Was very disappointed never coming back here... We decided to go to the location by Peoria and we made it around 12 and we were able to dine in :) So I will rate this location for Happy Valley a "0". read more

Went up to this location (which is closest to our home 91st Ave & T-Bird) specifically because you can get a black bean burger made like any of their burgers. Placed an order online. When we got there, asked if we could take a table and eat there. The staff was very accommodating, but after waiting about 15 minutes, our server informed us that they were out of black bean burgers. To say I was disappointed is an understatement. However, the manager picked up the tab for our lunch. That was doing as much as he possibly could in my book. My chicken wrap was ok. Husband's burger was great according to him. Noisy! But, it's a sports bar/restaurant. All in all disappointing, but it is what it is and management stepped up. read more

Stopped in for lunch and was seated immediately. I waited for a full 10 minutes and not one server took my drink or food order. I left and will not return to this location--they weren't even that busy. I am a fan of BBW, but this location isn't good. read more

Food sucks service sucks and managers are dicks over all I hate waiting for my food and this buffalo gives you the longest wait!

Just wanted to say the food and atmosphere is great, but the staff need more knowledge on the menu and could be more helpful when you ask basic questions.. But I still would go back :) read more

This is first review ever. I have to drive 25 mins to get here at least once a month just because my kids love asian style sweet spicy wings. I don't like to write bad reviews but worst experienced in my life from our young gal crazy server at this place made me forced to sign in. Major Management problems. This place should not open for business. PERIOD... read more

Server was nice but dissappeared for 30 minutes. So we got our sampler platter, our salad came out two minutes later and our meal came out two minutes after that (so yes, we're sitting there with all our food in a matter of 5 minutes). I didn't know you could mess up nachos, until I ordered them at BWW. In short, the food was terrible. Chicken in the chicken tacos was hard, dry, and cold. Never. Going. Back. read more

We went a few times .The first time was good .The last two times it was bad . The service is the worst ever. Its almost like theres no management . You wait for an hour for wings that's if they even give you a server. One time they forgot to give us a server and we sat waiting for a long time . We stopped going we don't have all day for wings .Im surprised they stay open. read more

Went here for lunch today around 2 on my lunch break with a co worker so we only had a limited of time to eat. I saw on the website that food will be ready in 15 mins or it is free. We ordered 2 orders of motzerella sticks, 1 side of fry, a water and a soda that's it. The food made it out in less that 15 mins so that was good. The waiter came by once to see if we needed a refill but we were good, just needed the check. 10 mins go by, 20 mins go by, and by this point we are walking around the restaurant looking for our waiter , which shouldn't be hard bc there was only about 15 people in the whole restaurant. We finally track him down and ask to get the check and split it between 2 cards. So he walks around from computer to computer around the whole store for 10 mins and it looks like the computers are down. But he doesn't say anything or apologize for the long wait. Then another waiter comes by to bring us two beers that we didn't even order. ..He then bring us 2 checks back. One for 13 dollars and one for 19 dollars and the checks weren't even itemized just had the total on it. The sticks are advertised at 7.29 and the fries at 5.29 and 1 soda a a few dollars so that would be about 23$ however we were charged 10 dollars more than that with no breakdown. On top of it we were already late to go back to work so we couldn't even dispute it with the waiter. Total lack of customer service especially when it was slow! Really disappointed the lack of training/ customer service this employee had. read more

the food was good. service was slow, even ordered ahead and waited a good 20 mins. lots of construction going on, no parking.

WOW. Where to start? I was absolutely mesmerized at the service they have at Buffalo Wild Wings. I have never had a good experience at this place. The main problem I have is how long I have to wait for my food. My friends and I sat there for about 20 minutes waiting for our food to be served. The service is terrible, in that 20 minutes of waiting she didn't come to check up on us one time. It was also my friends birthday and they said they didn't offer a birthday special? WHAT KIND OF RESTAURANT DOES'NT OFFER A B-DAY SPECIAL?? I recall the location in Gilbert having a b-day special. The food tastes like it's been rushed, although with a 20 minute wait you would assume and expect it to be delicious. If you want a restaurant with good service,good food, and quick wait, DONT EAT HERE. read more

so i'm watching the diamondbacks game on the big screen in the bar with other people, two people come in and i see them talking to the waitress before they sit down. seconds later the diamondbacks game is off and the brewers game is on, are you kidding me, you walk into a milwaukee sports bar, tell them to change the brewers game to a diamondback game and you'll get laughed right out of there. Service is great, but remember what city this sports bar is in wild wings. read more

Rick sucks. Ive been to this location several times and honestly this is a standard Buffalo Wild Wings location. The food is great, the atmosphere is that of a sports bar, and it is comfortably sanitary. But Rick is awful. He briskly walked to our table of seven and arrived seeming out of breath. Then, he decided it was appropriate to bend over and lower his torso over our table to take our drink orders. He smelled great. He didnt start with a "Hi guys, how`s it going?" or a "What can I get for you all?" He just started asking us 1 by 1 what we wanted to drink. After we had our drinks, which we did in fact receive in a very timely manner, he repeated the same process of lowering himself onto the table to take our food order. We got our food pretty quickly and the food was great. Our only issue was the service. read more

The only reason I gave it two stars is because the wings are amazing. The serve is absolutely horrible. It took forever for them to even realize we were there. Then we order drinks, appetizers, and dinner since we had plenty of time to think about it and he got the order completely wrong. read more

I recently went to this location with a friend before we saw a movie and was extremely happy with my service. we sat in the bar area at a high top our waiter quickly greeted us and recommend their new drinks along with happy hour pricing. while he was getting our drinks a guest experience caption came over and introduced herself, she allowed us to taste the sauces which made picking what to order helpful. Food was served quick and tasty. my drink was never empty and server was extremely friendly. towards the end of the meal a manager came by the table asking about our experience and making sure everything was good. I will definitely be returning to this location especially to watch sports, plenty of tvs and very clean establishment. read more

It is rare nowadays to get phenomenal service. We just had the best waitress ever. Nicole was prompt, friendly, genuinely cool person. She had several tables and took excellent care of everyone she even busted tables. It was over the top when she changed the trash at the server station a never let our glasses go empty. This place rocks. read more

We sat out side not bad service we had to tell the waiter couple of Time to bring us stuff that he would forget to bring food came hot and the way we order it one of our better spot for wing just a 30 minute drive for us we go there to meet friends read more

First ever to BWW. It wasn't very busy and we wanted to sit outside but people were smoking. Yuck. We sat inside and ordered mild wings and Parmesan garlic wings. They were ok. The carrots were just little pieces and not sticks. Our server was nice. No plates just little paper boats. As we were leaving, several employees were sitting around playing the trivia game. We won't be going back. read more

Decided to give them one more chance as my wife really wanted one of their wraps. We sat outside as it was really nice today. The server was fast and we were able to be seated very quickly which was a an improvement over other visits in the last year. The resturaunt seemed busy but the server was fast with drinks and taking our order. We put in our order at 12:07. I was optimistic this visit and things were going really well. Then I noticed the floors on the patio.... they were covered in soda/sticky stuff. Looking around I started seeing more this that were disappointing. The amount of birds and nests above eating areas was concerning. The bird droppings on the patio, fencing and exit doors was unacceptable. After putting in our order in it took 32 minutes for our food to come out. The server came around for drink refills only once and it took an additional 10 minutes between the server clearing the dishes for us to get our check. The food was good but it seems that they have changes the sauce. This is really the last time I will eat here until they change alot of things about this place and attention to their customers and details. read more

This place is disgusting, dirty, and there excuse is because "the employees are young" I have NEVER been to this location without receiving dirty food in my water. read more

I wish I could give this place negative stars...we got there around 5 sat down placed our drink and food order..and then we waited and waited for our food almost 30 minutes later we got our appetizers and wings. We then sat around for another 20 minutes waiting for a Togo box and then had to wait until a completely different waitress asked if we wanted our check. We walked out 10 minutes to 7...Our waiter was the worst waiter we have ever had ANYWHERE. We will never come here again! read more