For a very rare meal out we decided on Texas Roadhouse. There were a few groups in front of us but we were seated within 5 minutes. Fernando greeted us right away to take our drink orders. We also ordered an appetizer which came out shortly after we received our drinks. The All-American burger hit the spot. Juicy, flavorful, cooked to perfection. Same with the sirloin steak. Cooked exactly the way it was ordered and seasoned just right. There was a little mix up with our order but Preston took care of it immediately with no questions asked. Preston was so quick with the fix that it didn't even interrupt our dinner flow. The "strawberry" cheesecake was lacking in the strawberry department but delicious nonetheless. The only negative was the $1.99 Ziosk Premium Content charge. We did not play any games or anything like that but reading other reviews it seems like just touching it triggers a charge. Thank you Fernando and Preston for making our time out a wonderful experience! read more

Rudest hosts I've ever come in contact with. We walked in and told them we had a party of 8, everyone but one person was there. They wouldn't seat us until that last person arrived. We were a little annoyed but understood it was their "protocol". We asked again if we could get seated when said person was about 10 minutes away and they again told us no. Then we informed them the person was in the parking lot and if we could be sat (we wanted to order their weekly dinner meal that ended at 5p and it was nearing that time) and again they said no. Then the "manager" came up and rudely asked us what was wrong. And then she explained this is their policy and there was nothing she could do and that they would get our table ready one the entire party arrived. Why wouldn't they get our table ready while we waited for our party? Why once everyone was there? I understand sometimes people say there is more people than actually come but we were nice and honest about our party and kept them up to date on their arrival and they were still rude. So once our whole party arrived they finally started to get our table ready while we waited another 10 minutes. I understand policy, I get it. But it was the rudeness in which they went around it and the fact that we were waiting for ONE PERSON. Not half the party. We almost left because of their actions. Luckily our waitress was amazing and very sweet. She got our food in right before the cut off for the week night deal and was very helpful. read more

Came here on a Wednesday at 5:30 pm. Only had to wait 10 minutes. We were seated and hostess gave us 4 biscuits even before our server arrived. You can feel the chill from the A/C but we were seated in one of the coves which was comfy. Our server, Ian, was polite and took care of us. My wife had the Pino Noir and I had the Modelo. We both ordered the prime rib which was cooked perfectly. I had the fully loaded Baked Potato and my wife had the French Fries. Asked Ian for some peanuts and brought us two bags. Missed the days when they had a bucket of peanuts on every table and you could throw the empty shells on the floor. Been to many Texas Roadhouseand this one is the best by far. read more

Texas Roadhouse - Prime Rib* - Steakhouses Near Me - Phoenix, Arizona

This place gets busy but the wait goes fast. Seated with fresh warm bread to tie over until entrees arrived. Ribeye was delicious. Perfectly seasoned so no need for any sauce. Cooked perfectly medium rare as we requested. The half slab ribs were fall off the bone tender. No need for a knife; just fork to break the pieces off. Seasoning was spot on. Sides were delicious too. Service was excellent! Highly recommend!! read more

Texas Roadhouse - 1/2 Slab Ribs - Steakhouses Near Me - Phoenix, Arizona

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We usually go early on weeknights for a reason, they're packed by 5:15! We love to go to Texas Roadhouse for affordable and delicious eats in a reasonable timeframe. Food is always tasty, tonight was the first time my order has been off, my sirloin was very bloody and undercooked to my taste. They took it back and cooked it further but due to that it was way tougher than if it was cooked to temperature normally. The other food was devoured, and everyone left very full. Our waitress Carla was super sweet and on it! read more

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Have been here a few times already and would certainly return for the value factor. Here are my takes: Food/Drinks: Majority of the time we have been surprised with the food here since steak and other meat tasted well and comes with plenty of quantity of sides. Drinks are good too and overall so many menu options to choose from. Service: Servers have been nice during all out visits here. There is always a wait here so be prepared for it. Ambiance: Loud crowded but that's what this restaurant chain aims for. It's unique and certainly appealing for once in a while visit. Hygiene: Overall clean enough. It won't wow you here but can't expect better in a heavy traffic restaurant. Price: For the quantity, dishes are really well priced and infact market average. Value for the money. Food is certainly heavy and greasy here so not for a daily needs. I would not go here every day but wouldn't mind being here once in a while. read more

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I've always liked Texas Roadhouse, which is why this is after multiple visits--not just one bad night. But the last 5 times I've been, it feels like I'm being rushed out more than taken care of. I understand turning tables from a business standpoint, but as a guest, I shouldn't feel it this much. Service has been lacking--asked for bread, never came. Asked for ranch, never came. Drink never refilled, while the two others at my table were. Was my drink too far away? With kiosks and food runners, it almost feels like the waitress isn't even part of the experience anymore... which makes tipping feel a little confusing. Food was alright. I got chicken critters and fries. Simple, but the fries were old and overcooked. For ~$17, that shouldn't happen. Fries are the easiest win in the restaurant business. I can go to canes and feast with better chicken and better fries at this point... And on the way out, the hostess made eye contact and looked away. That's basic. Not trying to be harsh, I want this place to be great. But lately it feels more like a system than a restaurant. read more

Texas Roadhouse - Old fries - Steakhouses Near Me - Phoenix, Arizona

It's our goto steak house especially for this location. However, I think their quality is not stable enough. I usually get filet and I often get burned one, they are too burned to eat. Sometimes I order medium rare but got almost well done. The attached picture is one time an ordered ribeye with mushrooms and onions on top, but the mushrooms and onions were sooo burned ... we really like Texas roadhouse so hope they could improve their food quality read more

Texas Roadhouse - Ribeye - Steakhouses Near Me - Phoenix, Arizona

Normally, I would dine in house here but this time decided to order takeout. We ordered a sirloin 16 ounce, salad and two sides. The bill was excellent. The steak and everything was fresh even when we took it home to eat it. Overall, I would recommend takeout here. The ambience regular for this type of steakhouse. read more

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I'm not sure why Texas Roadhouse has such a low rating. We've been here dozens of times. Do they get everything right every time? No. When you raise an issue with the staff or management, do they bend over backwards to make it right? Absolutely! This location is above average in service and quality compared to other locations we've been to in Phoenix and across the country. We love it! read more

Tonight we came fairly late... But for a family of 6, you get a fair amount of good food. The waiting room that they have (goes between the lobby and the outside) was freezing..they turned on a heater at some point after us.. so we got to freeze. Not the best waiting area when it is that cold... Like it was colder than outside in Feb. The service was good... Server was attentive until we got towards the end of our meal. Then we had to request refills on drinks. The food was good for the price. I did expect the Ranger meals (bigger kid meals) to have more meat. One of my son's got the steak bites and another got the steak.. both were small amounts and did not fill my boys. One boy is 8, the other 10. The chicken ranger meal seemed huge in comparison. The ambiance is very loud. We had a difficult time hearing each other and the server. I was impressed with the flavor of the meat and the cook on the ribs, prime rib, and ribeye. The loaded baked potato is not worth the upcharge in my personal opinion. I also got a house salad as my second side... I am not sure what they do to the hard boiled egg but every time I took a bite of it, I tasted mustard.. of which I am NOT a fan. The side of mushrooms and onions I got for my steak had good flavor and there was a decent amount. Overall, would I come back? Yes. read more

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This place was the worst dining experience we've had in a long time. The prime rib was as tough as boot leather and mostly gristle. Baked potato was as dry as the Shara desert. The waitress was rude, impatient and had a condescending attitude. They should change the name from Tx road house to Tx shit house. We won't be back. read more

I'm here for my better half's birthday. I love the fact you can either get the bread with all the carbs or the bag of peanuts with all the protein which I need when you first arrive at your table. Guess which one I picked. No appetizers for us but we each had some steak which was really cooked to Perfection at a nice char flavor to it. I have the 6 oz sirloin with sweet potato and corn. By the way, if you get there before 5:00 they have a really great more economic menu options available and I highly recommend it. My dinner was 13 bucks which for a steakhouse is incredible. Everything was cooked great service was awesome no complaints and adding the sauteed mushrooms was a Plus. read more

Texas Roadhouse - Hand-Cut Sirloin* - Steakhouses Near Me - Phoenix, Arizona

We ordered pickup on 2/9/2026. We called the order in because you can't order mashed potatoes with the chicken fried steak online. The CFS was awful. The outside coating did not stick to the meat at all, the coating was too salty and inedible anyway, the meat was chewy, dry and full of gristle. The cup of "mashed potatoes" was more like a cup of gravy with a few chunks of potatoes with the skin on. The gravy was runny and other than a sweetness to it, was flavorless. The rolls seemed like day old rolls. Just nasty food. It looked like it tasted too. read more

STANDARDS WENT DOWN HILL. I know it won't matter what I say but very disappointed. We have gone to this restaurant since it opened in several states. WHY you ask? Because we could depend on the same service. Clean, pretty happy servers that tried to help you in any way needed. The crazy line dancing, families talking a little to loud Happy Birthday on the saddle. But that's what made the place. After Covid, all restaurants went downhill. We even wanted to take out stock we loved it so much. WHAT THE HECK HAPPENED? We did have a wonderful waitress last night so kudos to her, However, first thing we noticed was how scummy the work staff looked. When you opened you had standards. Everyone dressed basically the same NICE jeans & T-shirts. Hair pulled back in ponytail. I noticed everyone's clothing from jeans with those extremely baggy bottoms that drag on the floor, dirty greasy hair in their faces and since I worked in several restaurants it's just hard to believe this is accepted where you handle food. The hair touching the steak is unacceptable. The blinds had a hundred dirty greasy fingerprints all over it and things like this make you wonder what the kitchen looks like. The guys working back there with long hair or a bandana around the top of the hair that does nothing for the hair dangling from under it. Everyone needs and wants a job and might even be poor but when it comes to working in public it is up to the management to have the mentality of how your restaurant workers look. I have been dirt poor but never failed to shower, clean my clothes and wash my hair before work. These people represent your business. There is No excuse to look like you just crawled out of bed. If you want to keep making your Millions $$$ wake up. They told us 10 min to wait and I knew that was BS because it was booming. When finally seated, our waitress made our visit pleasant. read more

I visited this restaurant with mixed feelings about the service policy. On arrival, one member of our party was running slightly late, and instead of allowing us to be seated and enjoy drinks while waiting, we were firmly instructed to wait at the entrance. This was particularly frustrating as there were clearly open tables available. The front desk young lady was quite impolite when asked to explain the "policy," simply pointing and tapping at the policy card posted on the wall. The policy not only seemed rigid but also lacked the common courtesy of making guests comfortable.While we were still waiting at the entrance, I saw two other ladies come in and get seated at a table where people were already waiting for them. This clearly shows the restaurant can seat a partial party when tables are open. When we asked the front-desk staff how that was allowed under the same policy, they could not give an answer. That inconsistency, combined with the earlier rudeness, made us leave and choose another restaurant instead.Another issue I observed was two young ladies from the front desk/entry area eye-rolling and shaking their heads in a sarcastic, ironic way -- behavior that should never be visible to customers.The experience left a sour note and completely overshadowed what could have been a pleasant afternoon. Restaurants should prioritize guest comfort, especially when tables are available. A more flexible approach to seating partial parties would significantly improve customer satisfaction.I contacted Texas Roadhouse Guest Relations / Service and explained the full situation. read more

I met up with family and i ordered a combo plate of steak and chicken with side of mash potatoes and veggies carrots and broccoli the steak i ordered medium rare and it came i cut into it and it was like cutting butter was so moist and tasted great, server was good, the restaurant was full but wait time was short. Meal was great. read more

Texas Roadhouse - Side veggies - Steakhouses Near Me - Phoenix, Arizona

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Food is always good no matter which one I go to. It's hard not to get full from the yummy bread. I usually get rib eye or prime rib. Sooo good and prices are reasonable. Service was awesome our server checked in frequently but not annoyingly so. It was busy night which made it cozy and lively. Even though we were seated by the bar we could still have conversations without yelling. read more

Love the bread, solid steaks for very good value price, The ambiance is fun Texas country bar vibe. Servers are above average. Have never encountered a manager here so I don't know how they would handle things. read more

I stopped by yesterday with my mom, my son, my mom's friend and her daughter. We all got steak of course! Everything was yummy. The service was great! There was no wait when we got there but as we were leaving there was a big wait! The ambiance is amazing the smells are just so yummy! You can smell the steaks cooking and everything was so good about the smell. The aroma was yummy! The tables were clean the floor was clean. Our server was amazing and attentive! I got the 6 oz filet with caramelized onions, mac and cheese, corn, and mashed potatoes with brown gravy, yum!!!! My mom got the 6 oz filet as well with caramelized onions and mushrooms with a side of mashed potatoes with brown gravy and corn, my mom's friend got the NY strip with caramelized onions, chili and a sweet potato. Her daughter got 8 oz steak with grilled shrimp skewer on top of garlic bread and mashed potatoes with brown gravy. Yummm everyone's plate looked amazing and it was delicious! We also started off with their rolls with the honey butter, sooo soo good!! I got a raspberry lemonade and the girls got a strawberry margarita. read more

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Outstanding experience at Texas Roadhouse! The food was great, but what really made the night was the service from Jose. He was friendly, attentive, and made sure everything was perfect from start to finish. It's rare to get service this good, and Jose went above and beyond to make us feel welcome. Definitely one of the best dining experiences I've had. I'll absolutely be back. Five stars! read more

This was hubby & my first time at this Texas Roadhouse location & it truly did not disappoint. We arrived 20 minutes after opening & were promptly greeted then seated. The country music was quietly playing allowing us to have our conversation without yelling at each other. The decor in our area was a tribute to the military but with a western style which we appreciated. Our waitress (I forgot her name, sorry) was courteous & extremely friendly, welcomed us & took our drink orders (Modelo for me ice tea for hubby) We then placed our orders hubby ordered the large cut of prime rib with fries & cup of chili to start, I ordered the bone in ribeye with fries & cup of chili to start. As always the chili was spot on tasty deliciousness with just the right amount of spice to truly kick it up a notch. Our main course arrived & both cuts of meat were cooked to perfection, perfectly medium rare. This was our first time ordering the prime rib & it was amazing! The meat was tender, Smokey deliciousness that melted in your mouth with each bite. We both agreed that we've been missing out by not ordering this before today. My ribeye was also perfectly medium rare with melt in your mouth flavor. The entire meal was exceptional & everything we expected from Texas Roadhouse. During our meal the on shift manager even stopped by to check on us & make sure we were pleased with everything (of course we were) We didn't get a dessert which we were offered but did end up taking some more chili home to have later. All in all another excellent meal at Texas Roadhouse. read more

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Tonight the TR staff went above and beyond for me after accidentally sending me home with the wrong steak (takeout). They called me almost immediately after I left and apologized and offered to have the correct steak ready for me if I could come back. In addition to being super kind and apologetic, they also provided me with a meal voucher for the next time I stop by. In a world where it's real easy to ignore mistakes and just move on, this team stands out with their intentional high-quality customer service. Highly recommend. read more

Came in to get a 16oz ribeye steak and asked for it cooked medium. When it came out it looked charred and burnt. I knew right away it wasn't cooked right. Ate a few bites and told the waiter and he just said sorry. I should have asked to remake it but we were on a time limit. This isn't the first time we had to send the steaks back and that time we had to wait about 25 min for a new steak. I'm just disappointed it should have been cooked right the first time. read more

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I had asked for a drink and the server acted like he didn't hear me or my friend... and he went back and told them we were intoxicated after the fact we ordered our drinks and said we were ready to order our entrees. We asked if he was incoherent and he laughed and said yeah. Never served us but brought the manager and he also said we were "drunk"... also we already called in for our reservation which was supposed to be 15-20 mins and it took them 40 minutes to seat us... so yeah experience there was trash i never had a problem like that. Bro must b new or something i guess and cant take criticism read more

We got here just before the dinner rush started so we didn't have to wait long. The server was nice and was prompt with taking our order, food coming, and refilling drinks. The rolls don't taste as good as they used to. They're smaller and not as soft. I had grilled shrimp and it was good. read more

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Fast service for dinner rush, yummy food and very nice server. It was loud and country music filled as usual. read more

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The waitress kili is so amazing thoughtful and super confident , i definitely would request her again! My family loves this place read more

Great food great service friendly smiles,just a fun place for steak and other foods.thanks team.

*sigh*. I've been to this TR location probably 14 times in the last year. Overall this location delivers a consistent enjoyable experience for dine-in options. For that I would rank TR higher but the take out option consistently fails to deliver the same quality experience. Specifically, more often than not there is something missing in the order. Tonight, they failed to bag up a salad. The last time, they failed to include their dinner rolls. There's only so many times management can offer $5 or $10 off as a mea culpa before you just swear off ordering take out from this location. In a city loaded with quality dining, this location delivers in the sit-down but utterly fails in the take out. read more

Waitress ANIYA, inflating the bill, added four additional charge items that she specifically said, when directly questioned, came with the meal. I am quite sure her sale per customer ranks high against the ethical servers. Having been alerted by a prior issue, Contacted manager on duty, Matt, who amazingly did not offer to correct, even after offering to play back a recording of this current incident. Is it Texas Roadhouse corporate office's procedure to push staff to overcharge customers? The service was terrible! Beware Terrible experience read more

We had our 18 month old granddaughter with us and were meeting her parents here for dinner. I was in a arm sling (sorry no pics of the meal) from Recent shoulder surgery. Their policy is to NOT seat you until your entire party arrives, and we were told there were places outside or benches in the entrance to sit. To their credit, they came and got us and even carried in our baby backpack and gift and seated us because of our circumstance. Her parents arrived within 10 minutes. Food is comfort food, great quantities pretty tasty. Service was good. All and all a good experience. read more

Google indicates discount meals between 3 & 5 but workers know nothing. Pick up text say wait in car and text "HERE" but that doesn't work. Workers smile and say oh yeah wish they would fix that. Workers and customers not happy with confusion lessens their tip. But food is so good! read more

Always good food and service, but so busy so be patient and enjoy those peanuts. Love the bread at this place.

This time the experience was fabulous. The hostess took our name and within minutes we were seated. Our waitress, Destiny, was very attentive, patient and very polite. The food was the best ever. Baked potatoes were soft and yummy, stakes cooked to perfection. Table good and great music too. We will be back for sure. read more

If you're looking for great steak and fall off the bone ribs that is reasonably priced, this is the spot for you. This place is always so packed but thankfully you can call ahead and join the waitlist so by the time you arrive the wait time isn't too horrible. I come here for the unlimited fresh rolls served with their famous honey cinnamon butter and their amazing house salad. I love their croutons, they've worth every calorie. Recently had their famous fall off the bone ribs and it was amazing! Every bite had a crispy and juicy touch, most incredible combo. Their menu is extensive so you can come here frequently and still get a different great entree every time. I don't think I've ever had a meal I didn't enjoy here. read more

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Wow this place sure gets busy so make sure you add yourself to their waitlist on their website! The service at Texas Roadhouse is always phenomenal. They must train their staff really well because we have always gotten good service here. I ordered the burger and they cooked it perfectly. Everything we ordered was on the salty side so if you are sensitive to salty food I would maybe ask the server to see if they can go light on the salt. Other than that, great service, great family restaurant, and pretty good food overall. read more

Never allow a kitchen manager to run the front end of the restaurant. It literally is not a good experience. My steak came out wrong the first time. He insisted on making me another one. This took 20 minutes. Brought it back cold cause they forgot about it. Guess what compensation I received? Nada. Between the server and kitchen manager, I will be dining elsewhere. It's a shame because we eat there 3-4 times per month. Not anymore. read more

My experience was beyond horrible tonight. My food came cooked wrong then to find a receipt under my fries. Asked for a manger, Amber had a horrible not welcoming attitude and then continued to go back and forth with my table or 3 about the fact that it's that big of a deal and then would not give us a partial refund and offered us a "certificate" that they have to supposedly email over to me. Like be fr. read more

Texas Roadhouse - Burger and Steak Fries - Steakhouses Near Me - Phoenix, Arizona

Cannot go wrong with this Texas Roadhouse. I understand that the wait can seem a tad long on some evenings, but there must be a logical reason that hundreds of people wait for a table... perhaps it's the food quality that keeps people coming back for more. Tonight, Friday night strolled in at 9:55pm, closing is at 10pm sharp. Ordered my food, ordered my lemon waters, waited for 15 minutes, food served. Gobble gobble, out the door, let's hit the road. Wham, bam, thank you ma'am. Great service. Jordan read more

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