The food was excellent, flavorful and spiced just right. The fried pickles appetizer was delicious. Our server was friendly and checked on us about the right amount, she was probably 19 or 20 and had great customer service. BWW has a sports bar feel, the TVs had trivia, drag racing and the Xgames playing. There were 4 in our party and it only cost $136 for the party. Really my only complaint was the time it took to get the food to the table. The kitchen was a little slow and half the food came out about 5 minutes before the other half. read more

Buffalo Wild Wings - Chicken Wings Near Me - Phoenix, Arizona

Waited 30 minutes before our server finally came over and mentioned that he thought our appetizer had just come up and that they may have accidentally made it a large, although he only charged us for a regular. We then waited another 10 minutes, only to receive cold cheese curds. I had asked for ranch when we ordered, but it was never brought. We also had an exchange about how bad the B-Dubs sauce was on the curds. He said, "They put B-Dip on it, but I won't make you eat it," yet still never brought the ranch I requested. I had also mentioned at the beginning that I wanted to sample some sauces. He didn't come back to ask what sauces we wanted until 30 minutes into our visit. After that, we waited another 15 minutes for the sauces. When they finally came, they were full cups and were added to our bill. I could see the charges on the table tablet. About five minutes later, he finally came back to take our actual food order. We then waited another 40 minutes with no food. Our drinks had been empty for at least 30 minutes. Meanwhile, people who came in at the same time as us had already finished their meals before our order was even taken. Every other table in the dining room that came in after us had received their food before we did. At that point, we finally decided to leave. I have never walked out of a restaurant because of service before, but this experience was absolutely ridiculous. The wait times, lack of communication, forgotten requests, empty drinks, and the fact that our order wasn't even taken until well over an hour after we arrived made this one of the worst dining experiences I've had. Extremely disappointing. read more

So this is a wings joint near the house so I've been here several times in the service is a hit or miss. The food is also a hit or miss some days are good and other days need improvement. I normally sit at the bar area for the casual vibe. Overall, it's OK if you're in the mood for wings. read more

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Worst Food of all time I'm praying they get shut down I spent 40$ for burnt wings with no sauce or anything never been this pissed off before people can't do their jobs nowadays just stay home. read more

they have the absolute worst to go service I've ever experienced in all of fast food or dining

they don't answer the phone whatsoever i tried calling and was on hold didn't even speak to anyone and they just hang up on you.

You don't go to BWW expecting 5 star quality food, like most chain restaurants. But as a paying customer, experience is important no matter where you're going. On Father's Day we went in for a late lunch around 1:30pm. It was not super busy, maybe 5-6 tables in the dining room and the bar wasn't full at all. We didn't leave until after 3:00pm because how slow the kitchen and service was. After being seating, the first round of soft drinks came quickly and then we ordered an appetizer. 25 minutes later, we started to worry the app was never put in AND we still needed to order entrees. Our young waitress finally realized we were waiting to order entrees and our drinks were empty at this point. We placed additional orders and she acknowledged we were waiting on the app still which came out 10 minutes later along with refills. 30 minutes later entrees starting coming out one by one, cold food being brought to the table. We watched two tables that were families get up and leave before their food came out because of the lack of service and how long food was taking, no tentativeness for refills etc. though we felt the same we didn't want to do that so a manager was requested. By 3:00pm the manager still hasn't come out to us and our waitress acknowledged that the manager was in the back and she "couldn't get her to come out". Long story short, the waitress apologized that food took so long and was cold, two of the orders came out incorrect and the manager was not making herself available. Again, BWW food quality is what it is, we go there for a good deal and a moderately quick bite or to watch a game. But I would not come back to this location. read more

They never help to go or doordash people 10 min wait just to be helped Thanks read more

Unfortunately, this was a very disappointing experience. Our food arrived cold, and our order was not brought out together, which meant some of us were eating while others were still waiting. Mistakes can happen, but what was most disappointing was the manager's response. When I politely expressed my concerns about the food and the service, I was met with a rude and dismissive attitude instead of an apology or an effort to make things right. To make matters worse, instead of focusing on resolving the issue, the manager was pointing at me and discussing my complaint with other employees. It was uncomfortable, unprofessional, and made me feel embarrassed rather than valued as a customer. Customer service is just as important as the food, and this experience fell well below expectations. I hope management takes customer feedback more seriously and works on improving both the quality of service and the overall dining experience. read more

"We're busy" is the answer I got to all my questions. People next to me ordered food after me and got their food 10 minutes earlier (our food was very similar as well). Overall other locations are way better read more

Absolutely not. Service was slow, as HELL. The only person who was actively earning their pay was our server, Aiden. First we were told that the wait would be 20 minutes long , when there were tables available that were VISIBLE. Then, our table wasn't cleaned correctly. My dad had to wipe the table off himself. Then we ordered our food and had to wait over 30 minutes to be served when the establishment was virtually empty. I do not recommend dining in at this restaurant. read more

For the food, it was on excellency! For the service our server was named Aiden. He was spontaneous very impressive and told us that he had recently just got hired. He acts like a pro and he services like a pro. Ambience really fitting and also very enjoyable. The music is also very vibe-full! read more

Buffalo Wild Wings - Dry rub, lemon pepper, and mild boneless wings from the boho sale Buffalo Wild Wings is doing on Thursdays - Chicken Wings Near Me - Phoenix, Arizona

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Whatever that was tonight was a complete disaster. An hour and 40 minutes for food is wild. And then to wait even longer just to be told you're out of what we ordered? That's basic communication. Tell people upfront so they can decide if they even want to stay. Your review scores aren't lying. Your own employees mentioned how bad the reviews are. People asked how long I had been waiting, and I responded with too long and that you should probably leave. And if you're going to call it a "holiday," maybe staff it like one. One cook clearly isn't cutting it. Do better. read more

Ordered first drink from bartender and said it was our last drink?? Bartender didn't even introduce himself. Just because I didn't order food. Ridiculous. Food to drink ratio is crazy, I ate before I arrived because the food isn't great. My glass was cracked as well. read more

Buffalo Wild Wings - Served in a broken glass - Chicken Wings Near Me - Phoenix, Arizona

Bartender had an AirPod in while working? How do you allow that as managers? We asked for her attention multiple times and she couldn't even hear us? Not your best Michelle. read more

Came here alone, just me and was served water with barely a glance and not asked if I wanted to order anything, just walked away. A group came in right after me and got seated and their drink and orders taken right away, the server didn't even ask me right after I wanted to order, I had been sitting there waiting patiently. I drank my water and left. I guess don't come here if you are a single person. read more

If I could give it a 0 star I would SUPER disappointing especially for the area (happy valley town center) servers/waiters walking around not acknowledging customers as you dead stare in there face as you wait 30-40 mins for your food . Once we received our food was food somewhat warm as if it was sitting , place wasn't busy at allll really ridiculous. Manager would walk around and not ask "how it's going" or if "we needed anything" . My wings came out before my frys so now I have to take my frys home SMH will not be coming back . read more

I stopped by with my son today because he wanted some wings, I got us the Cheddar Cheese Curds to start off, I will say they were a little over cooked but it was alright, the service was alright today not the best. I asked for regular ranch with my cheese curds and it took a moment to get too me. They weren't busy at all so it didn't make sense but it's alright.. I then ordered 10 boneless wings half honey BBQ and half Parmesan Garlic which those were good! My son got the kids boneless wings with fries and he said he liked his he got mild flavor. I also got charged for my ranch that arrived late and I do not like the sauce the curds come with so I wanted to switch for regular ranch and got charged for it lol the waitress said they can't switch the sauces... so it is what it is, I have done it in the past so not sure what changed. The overall experience was not it this time around. But at least the wings were good. read more

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Visited on May 28th (National Cheeseburger Day) because I had a free cheeseburger from the BWW app. It was little after Noon, and after being seated it took the server Darren over 10 minutes to come by and get my order. My blood sugar was dipping heavily by them. Ordered some appetizers along other items as well. Always looking forward to Thursday B1G1 with the boneless wings. Anyways bill came and and told server that I had free cheeseburger coupon from my BWW rewards. He said he would apply it. I paid items but noticed it wasn't applied. He was very arrogant and cocky. So I asked him if I could get my $ back and he said yes it would shoot back on my card. I had spent over $42. On June 10 as I was scrutinizing my bank account I noticed refund had not been applied. So I called. Karrie or Carrie answered and said she would take care of the problem and I would be reimbursed within 5 to 8 days. Today is June 23 and still have not been reimbursed.. to me its not about the money it is about the principle about being charged for something I should have got for free.. this BWW is NEVER AGAIN. Rude server.. no follow through from Carrie. read more

Waited 30 minutes and server didn't even acknowledge us. Server would disappear for 5 minutes in the back and decided to clean an empty table rather than getting our order. Don't waste your time read more

After we ordered our food we were told no lemon pepper sauce- choose something else- so we did, THEN they brought out the boneless wings ( husbands meal) and said blk bean burger would be rt out. Came bk 5mins later and told me they were out of blk bean burger- I told her well if o knew that we would not of even eaten here! She apologized gave us our check ask if I wanted a cookie!!:( Really.... read more

I'm consistently disappointed every time I come here. We keep giving it another chance, hoping for a better experience, but nothing ever changes. The bathrooms were absolutely unacceptable--filthy, no toilet paper, and a strong odor of marijuana that made it clear they hadn't been checked in quite some time. Not to mention the string urine smell. What's especially frustrating is that there were only 4 customers in the entire restaurant, so there's really no excuse for that level of neglect. The management is another major issue. Especially the Manager with pink hair. We come here specifically to watch sports, yet the manager repeatedly turns off the game audio throughout the entire restaurant to play music instead. This has been an ongoing problem we've mentioned before, and it's disappointing to see it still isn't being addressed. It defeats the purpose of being a sports bar. At this point, it's no surprise the place is rarely busy. I truly hope improvements are made, because it has potential--but as it stands, it's hard to justify returning. If it does end up closing, I'd hope it reopens in Norterra as a sports bar that actually delivers an experience worth coming back for. read more

Over a week later and my stomach is still not ok. Food poisoning & horrible service. This horrible visit started with a very long wait to get my food , like45 minutes and it wasn't busy in there. When it was time to pay the waiter assumed me and my coworker were a couple and put our food on one ticket because he is a black male and I'm a black female. It was soooo awkward and rude. The food sadly gave me food poisoning and I couldn't even drive home from work hours later because my head was pounding and I couldn't stop puking. Over a week later and my stomach is still upset and very sensitive. In between the horrible service, racial profiling and food poisoning this was hands down my worst BWW trip ever. 5/8/25 around 12/1pm. read more

we have ordered from this location twice and have been completely dissatisfied from the service. First time we ordered nachos and a 10 count wing of two different sauces. They arrived with zero sauce on both of them. The second order a few months later we ordered nachos and a 10 count traditional wings with two different sauces and only received five. This location is very uncoordinated and needs some rehabilitation. 100% order from the Frank Wood Wright Buffalo wild wings location. read more

Had a horrible experience here on Mother's Day. Came in with my family, we sat at the table for over 20 mins and no one came to our table to grab our drinks or anything. I had to go search for a server, found a guy and he said "i'm actually working at the bar but I'll go find your server." Then another 5 mins passed by and no one came to our table. I get up and go find someone else working. I tell her we've been waiting for 20 minutes and she says to me "I'm your server but I'm busy" Umm excuse me???! and I'm assuming the guy standing next to her was the manager just quietly staring back and forth at her and me, not saying a single word. At this point we just walked out and took our money to Harkins Backlot and the food and service was amazing over there. I will not be coming back to this location. read more

One word - AWFUL. I first ate at a BWW 30 years ago, and I've never seen anything so atrocious at one. Maybe the worst I've ever seen at any restaurant. The wings were all burnt, and so were the sides. The sauce and dry rub were unevenly distributed throughout - some sides had no sauce or spice, and the other sides were either drenched or doused with too much of everything....on top of exposed burnt chicken peeking through the uncoated wings. Ironically The sauced ones were sitting in a river of excess that bled through the entire container, allowing us to create a new flavor of Wild Honey BBQ and wet desert heat. It looked like someone squeezed a bottle of sauce down the sides of the container but forgot to toss them in a bowl. The onion rings looked like someone hit them with a flame thrower - they were charred. I have never.made a comment on any business or restaurant on Yelp or anyway website, but this was so rotten I had to. Football season is coming Buffalo Wild Wings and this is the neighborhood wing joint - please fire the chef and fix it. I wouldn't serve this food to my worst enemy on death row. To note, the manager gave me a full refund over the phone, which I appreciated. I just hope they fix it. And to whoever was in the kitchen this afternoon, , I'd find another profession or pay attention on the job. read more

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THEY NEED TO HAVE BIGGER PIECES. This is not acceptable! after a long day of work all I wanted were some wings and then I get pieces that are as big as the tip of my finger. The service is awful as well, IF you even decide to sit down in that place! read more

Buffalo Wild Wings - Chicken Wings Near Me - Phoenix, Arizona

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Disgusting! The dining room is a disaster. I counted 7 dirty, unclean tables with food and garbage on them. If your restaurant looks like this I am petrified of what the kitchen looks like. Walked out immediately. Will never return. read more

I would leave 0 stars if it was an option. We've previously been to this location and it wasn't a good experience. We decided to give it another try over a year later. We got there right about 6:20pm, there was only 4 other parties in the building. Mind you they were already eating. It took until 6:30pm to even be asked what we wanted to drink. We ordered drinks, and ordered our kids food to get started. Nothing, not even a single drink had come out by 6:50pm. With hungry and upset kids we decided to give our business elsewhere. We were so hopeful we would have a better experience, and excited to see they weren't busy when we walked in. I doubt we will be going back. We used to love this place, so it's sad to see the quality of attention and care stoop so low. Do better B-Dubs. read more

Every time I go to this location I'm expecting a sign on the door that states, sorry we have closed please visit our other locations. Staff is doing what it can but lack of Management/ Leadership at this location is non-existent. Couple weeks ago there was a rain delay on a playoff baseball game and halfway through was switched to another Channel, manager had no interest in finding that game. Also buyer beware, they state that all their domestic drafts are $4 but here's where things get sneaky. Michelob Ultra per BWW is considered a premium draft so you will be charged $5 for that. For me it's not about the extra dollar it's just about them trying to get one over on the customer and as far as I can see I don't see that on their sign. Unless your father keeps giving you unwanted gift cards so that you are forced to go here or you have accumulated points to maybe get a free Burger, I would pick another Sports Bar. Just a weird vibe at this location. read more

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Was absolutely filthy inside. The building only had about 4-5 tables and no one was doing any cleaning. Half the food came out cold.

A smaller sized location than I'm used to but GREAT service!! The waitress was well informed, and my wife and I were able to eat 6-10 wings each with a side and a drink for just over 20 bucks what a deal!! *love* Definitely a nice break from all the overpriced things these days. Thank you. read more

no beer/alcohol on sunday night because there was no "alcohol handler" Seems insane as that's their advertising

I don't think it's possible for a restaurant to feel any more soulless. Truly, entering a BWW during lunch time feels dystopian in a way no other chain could. Walked in at lunchtime, and save for one other table, we're the only people in the building. There are TVs everywhere, but there's no sound. It's so quiet, save for the distant clanging from the back of the kitchen. There are no staff in sight. After several minutes, someone from the back of house pops out to tell us to seat ourselves, and we oblige. It takes another few minutes for a server to finally drop by. It's wild how barren the table was. Just a lone bottle of ketchup, and a tiny QR code. They don't offer physical menus. They don't even give you napkins until your food arrives, and even then it's just a couple. There's no sugar/sweetener at the tables, and they didn't even ask if we wanted any when we got two iced teas. I worry I'm sounding petty here, but freaking Jack in the Box has a greater sense of hospitality than this place. I got the boneless wings. There are like 20 different flavors, but no matter what you choose you will be surprised at how tiny they are and how cheap they taste--like cheap cafeteria food from Sysco or Aramark. After lunch, It took over 15 minutes to get our check, despite there being like 5 people in the whole restaurant. Couldn't wait to leave, and won't come back, at least not to this location. read more

Came here for father's day after a movie. It was EMPTY. From the looks of it there was a lot of staff but our server was acting like she couldnt handle the 4 tables that were filled and kept telling is they were short staffed even though we hardly saw her taking care od the tables that did have people at them. It took 20 minutes to get our drinks. Our appetizer came out with the food. The food was overcooked. We sat and watched 4 groups of people leave because they werent being greeted. Do better!!! read more

We tried both boneless and bone-in wings, which were pretty solid. The beer was served ice cold, perfect for the meal, and the service, while not extraordinary, was decent enough. One of the highlights was their great $20 deal, offering two entrees, sides, and drinks--excellent value for the price! read more

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Food took forever, came out at different times. All the food was cold and wings and fries were so hard they were inedible. The bacon on burger was burnt. Had a couple plates remade and server was throwing plates at us. I always regret coming here. read more

My family and I went to this location on Thursday for the boneless wings, and boy, it was one of the most amazing experiences I have had in a BWW thus far! We ordered Parmesan Garlic and it came out hot and fresh, our server sporadically checked in on us (not in an annoying way), and this BWW location is one of cleanest I have been in! My family and I will definitely be coming back, especially on Thursdays!!! read more

If i could give this place zero stars I would. Came in and took forever to get seated. Hostess saw us many times and didn't even acknowledge us. After getting seated we immediately ordered our food and asked for a game to be put on. Food and drinks came out pretty quick but we kept asking for our game to be put on by 3 different people and it just seemed like everyone was trying to ignore you. They definitely seemed like they were all in a rush but the place wasn't busy so more just short staffed. Overall a horrible experience. read more

The worst customer service I've ever had our food was cold. I spent $52 and I didn't get a refund for cold food. The manager is awful. They need to do better and fix this management team or shut this place down. read more