Management could really be better, and that's saying it nicely. I've given this bww a fair amount of chances but I'm DONE. Every now and then you get an amazing server and waitress but for the most part staff seems to be poorly trained or don't work well as a team. My experience with their managers has always been unprofessional and upsetting. read more

My kids wanted BWW. So we call in the order for pick up. Go in to get our order get home 18 miles away. And oops forgot our sides of fries, wrong wings. So a call is placed, the lady that picked up said thank you for calling BWW please hold. After about 5 min hung up. Called back Thank you for calling BWW please hold we are very busy. Hold for almost 10 min. So decided to eat what we had and just took the experience as a lesson learned and will not be going back. This is the second time in a year. read more

I have never been to BWW before but I have always heard great things. However after tonight never again. Worst experience I have ever had at a restaurant. First I ordered a mojito. They brought me a limeade and tried to play it off when I asked them about it. Then I had a full glass of water dropped on me. Then someone bumped the table while my husband was putting his leftovers in a box and knocked it all of the table. The server halfway came up to us when that happened and we tried to ask to order like a few more it was so freaking loud I guess he couldn't hear us and God forbid he come over so I pointed at the food on the floor and he shrugged and walked off. Not to mention I ordered a nacho burger which apparently is just a plain patty with some tortilla chips and a side of jalapenos. Super super disappointed. read more

I came here yesterday. Service was great. Food was good. I spent about 70 something dollars, maybe I was rude. Idk, I was just trying ensure my dad had a good night, it was his birthday. (We didnt mention that) me and my brother were discussing how much of a tip to leave. He wanted to leave less, I wanted to leave more so I did. I said "i thought she kept up with the water when she noticed" I meant that in a good way but I'm pretty sure she overheard. When I received my change, she didn't give me my 63 cents back. It's not like 63 cents is a lot. I noticed it, Idk why I kept looking for it. I thought about just saying let's not leave a tip but nah. I still left it and made sure it was the 15 dollars. We don't have to tip but we did anyways. Teach your workers to not skim off the change. Now that's rude and straight up stealing. read more

Buffalo Wild Wings has always been one of my favorite places to eat. They always have great food and the atmosphere is wonderful. This location however the moment we walked in, along with others, not including my party, we noticed that there was literally 20+ people just standing around not being attended at all. We waited and stood there for about 2-3min and still nothing. Other people as well as my girlfriend and I just walked out. Bad service right off the start. Really disappointed considering the food is amazing but the service is what's most important. read more

Don't waste your money or time here they physically don't take the extra step to make sure your food is right before handing it to you this is my 3 or 4th time getting the wrong food the only thing they offer is a gift card which isn't wroth anything if they fuck up your food again read more

Awful service. We ordered ahead on line. Arrived at the set time for pick up. No one available at pick up cashier. Waited 5 minutes. Then asked at the hostess stand and was told that someone would be there. Waited some more. Someone came out, took my card then left. I sat down and waited. Obnoxious kids running everywhere. Patience is very thin. Some one comes out with my order. Ok, great! No carrots. I was told "you did not order any" I did. Can I please just have some? Face... then carrots. I get home, check my order confirmation on line...I did order them. Overpriced with HORRIBLE service. I am done. read more

Food's good but I went in to get a to-go order a little while ago and got to witness an employee sitting in the pick-up area yell "yeah IT'S F*CKING GAY" really loudly about something on his name tag while a manager was standing a few feet away and kids were sitting at a table right behind him so.... Guess i'll take my gay money elsewhere. read more

Ate here today after a mishap down the road. Served immediately, friendly service, good quality wings, and an ok price. I would have given 5 full stars but we ordered a medium and received a small. Thankfully we weren't charged for the medium so, it didn't really matter that much. Highly recommended for dudes that like shouting at tv sets, and acting like 14 year olds. Its like being in high school with tvs everywhere playing the games. Men everywhere are 'grading' the waitresses, complaining about politics and shouting at the tv to tell their favorite team to get in gear. Definitely only a place for 17+ above. No children should EVER go. read more

Had the cheese burger slammers......... Uh ya............slammers. These were very gross mini cheese burgers. Not impressed, should have tried something else....maybe the wings?? Love the many screens to watch your favorite sports. With the screens and the friendly help, I kept it at 3 stars. read more

First off, It is a sports oriented restaurant, there are tv's wall to wall and it is noisy. Get past it if you want some of the best wings you've ever tasted. I went in with four other family members and between us we ordered 66 chicken wings in a variety of sauces and rubs. Every single one of them were good. My preference is the Chipotle BBQ rub! to die for! Went last week and got the sampler appetizer and they give you this pile of onion rings that were cooked to perfection. Not real greasy either. As a previous reviewer is trying to pick the servings apart, I don't think they are really looking at weather the bows or drums are counted equal. It doesn't really matter to me, they are equally good and the bows have ample meat on them. All in all this is a good place to eat. Lunch may be a bit quieter. If you come for dinner, come early or there will be a wait. The staff are all friendly and helpful. I left good tips both times! read more

First impression; dang the music is loud. Second impression, look at all of the huge TV's and framed with smaller ones. Third, maybe I am too old for this place (54). The service was at least 4 stars, but the food was ok, run of the mill. Like other reviewers, the menu was a little confusing but workable. I actually thought the 2 fish tacos which were OK, even if they were essentially two fish sticks (breaded appetizers) and normal taco fillings in a flour tortilla per taco. Maybe I was too hungry to care the fish was breaded. The beer was served in a tall glass and was good until I noted it was $5.50 for a cheap 'ol Coors light. Almost the same price as a pony key! I would try it again but actually try some expensive wing parts, although my wife thought not. $33.00 for lunch counting the $6 tip. Apparently BWW is a no CCW establishment?? We did not note this. However, we made it out alive, even though we were robbed on the price of cheap beer served in a tall glass. :) read more

Lunch with a few lady friends. Arrived at 11:45 for lunch. The manager seated us and took our drink order and handed us a menu. 25 minutes later we had to ask a waitress if she would be serving us as it appeared she was working our section. We explained we were on our lunch break and asked nicely if someone could take our order. She stated she was not assigned to our table but took our order. We ordered from the quick lunch menu. Food took another 15-20 minutes. So we wolfed it down and were late getting back to work. So if you only have an one hour lunch break do not try here!! read more

Went here for the 1st time & discovered that their sauces are the only thing that's decent... the chicken I got was barely warm, tasted as if they weren't fresh but definitely frozen & super tough to chew. I couldn't possibly eat another bite of this piss poor bar food that's way over priced...sorry for your bad luck read more

Finally waited for this place to die down. First couple weeks of opening, this place was swamped! Just tried this place with a friend yesterday, went there a little after 11 pm. Customer service was good for the most part. No one tried to push us out when it was near closing time (midnight). Now, let's talk about food. The chicken wings were a bit overcooked. Hence, fried for a few minutes too long, and you can feel/taste that on the skin. Sauce (we had Parmesan Garlic), was a bit too salty, but I don't expect much. Most restaurant foods are overly salty. Atmosphere: WAYY too many TVs than necessary. One in every corner of your eyeball. At least 10 TVs in each room, and they only show 3 channels. Also, music was very loud. Had to sit adjacent to my friend to have a comfortable conversation without straining my throat. Probably won't be coming back here anytime soon, unless a friend REALLIE wants to come here. read more

You're food is so good I can't stop going here but your service sucks over and over again. I was recently at a BWW in Olympia WA and you should take notes from them. It was like dining at a 5 star restaurant. I wish someone with good service could compete against you. read more

So I want to make a good review for this place because generally I've had good service at other locations.... but I went to the Lancaster location tonight with my husband and basically from the get go it was all bad. First we had a 20 minute wait. Then the noise was so much that we had to shout to even hear each other talk.... then our waitress was less than excited to be there it seemed. She was slow moving and not very polite... then I got an iced tea that I had to hunt down a person for so long to get me some sugar that I ended up just drinking it plain. Then my husband got a cherry limeade that took almost 15 to even come out so he was left thirsty. Then I ordered a wrap with no tomato. It came with tomatoes .... so I sent it back and by the time I got my wrap back my husband was already done eating and ready to go.... so I complained to the manager who wrapped it up to go and apologized and comped my food. Which is the right thing to do. But still disappointed that I didn't get my nice date night dinner and just had to take it home.... if I wanted to eat in I would have got delivery. Very unfortunate for them because we won't be back. At least not to this location. read more

The food was good and the drinks were so yummy! The only reason I rated a 3 star is because our server, Kylie (or Kylee?) was TERRIBLE! Didn't greet us just came to the table asking what we wanted to drink, didn't ask for refills(we sat at the bar area, it want busy at all, nor was the entire restaurant at the time we were there), and she gave us our bill while we were still eating and wanting more drinks! I would go back but would request a different server if we got her again. Terrible service! read more

I'm very disappointed in the service I received today! The customer service skills are poor. We sat down and didn't get waited on for 10min. The wait staff are not friendly, no smiles, no suggestions, the wings were cold and just had lots of breading on them hardly any meat. We are still seated no is checking on us a or asked if our food is okay. Still wait for our check and we only took one bite. I don't recommend this place to any one. read more

Love BWW, but this location had long ticket times when it's not really busy, luke warm food when it arrived, and excuses instead of taking responsibility from the Asst GM of the restaurant. Take your money somewhere else. read more

After waiting to be seated for about an hour, I was very disappointed in the services and the food. The food wasn't anything great. The server got the both our orders wrong. They have discounted the rib but didn't tell us or take them off the menu. I had bone in wings and boneless wing with fries. My wife got chicken tacos. The chickens tacos were more lettuces then anything, my wings were okay. I had didn't get ranch with my carrots so I asked the servers for some. She came back about 15 mins later, and then another server came over with some. Doesn't seem like they are communicating well. Overall the prices are pretty high for bar food. I won't be coming back! read more

I like this location and there are very helpful people always around. I usually go there with my husband and it never seem to fail that they never serve an orange slice with blue moon drinks. It's a minor thing that can be fixed. But other than that so far so good. read more

Came to watch a game. Very noisy and there are no chairs comfortable enough to make it through an entire game. Solid wood stools mostly. Good food and friendly service but way way too expensive for beer and wings read more

I'm town to see my son. Good service. Bar food. Great place to watch NFL. Clean bathroom. A lot of fun.

This restaurant honestly has some of the slowest and least appetizing food. Don't get me wrong fresh Buffalo Wild Wings is amazing but this location never attends you other than taking your order, taking you the food and giving you a receipt. And when you finally get your food it's cold and when you wanna say something they are no waiters to be seen. I hate the feeling that I am not getting my money's worth and I'm paying over 50 dollars. read more

I go there quite often with a friend after work. But one day I ordered a large $60 meal and could not afford a tip. The bartender look at the receipt and rolled his eyes. Then he told me I should tip next time in a very condescending tone. Called me buddy and was very rude. I'm 22 but I look very young. He talked down to me like I was a child and was very rude! This was around 4 o clock on a Sunday. Not busy and most of the time the bartender was talking about sports with other employees or customers. I was in a great mood until I left. I do NOT like being guilt tripped after spending almost $60. May take my business somewhere else from now on when I get off work. read more

Love the wings! 5 of 5 stars for them. Service is just slow or non-existent, trying to get eating utensils or some ranch dipping sauce took longer than expected. We went about 1pm on a Friday, wasn't very busy, and I would have expected the service to have been more attentive. Would be happy to give a higher rating, if the service can be better. Can't find fault with the food, it is why I continue to go back. read more

Happy hour here is really the only time to come. The sliders are pretty good and you can't beat the drink specials.

It's game day so we expected a big wait but we were sat in about 15 mins. Coming from out of town for the huskies game we have never been here before so we weren't sure what to expect. Our server Cassie was awesome! Even in the middle of the crazy busy restaurant she was attentive and always smiling. The food came out quick, hot and just as we ordered. If you come in ask for Cassie, you won't regret it! read more

This is probably a 3.5 star review. I would change my score with another go at the menu, and an in-restaurant experience, a opposed to take-out. After a day of watching football, my wife suggested picking up Buffalo Wild Wings for the nightcap (what a woman!). Upon picking it up I noticed the place was packed with Oregon fans. Seems like it would be a fun atmosphere for a big game. Definitely a football fan's dream. It appears that there are numerous drink, food, and wing specials throughout the season. The food was actually pretty good. I got a Grilled Chicken Sandwich, mixed with their Jalapeño sauce. I was pleasantly surprised with the flavor of the sauce, but "sizzling", as is described on the menu, it isn't- at least for me. The size of the chicken breast was huge, and cooked the same throughout, which was nice. I did find the bun flavorful, yet pretty small. The toppings were pretty simplistic- lettuce leaf, tomatoes, and onions, but I guess if I just order a simple dish, I shouldn't complain. So I won't. The fries were decent but would obviously have been better if they were fresh and hot- not their fault. My wife's chicken tenders salad was described as pretty good. She said the chicken, with mild buffalo sauce, was really good but the lettuce was just 'meh. In all, it was a successful dinner. At $19, it was a little high for what we ordered, but decent I guess. I would be interested to see how things go in the restaurant next time. read more

Typical mainstream sports bar. Sat at the bar, ok service. Our second bartender was actually really great--poured 2 "graveyards" for us. Yes. Graveyards...beer graveyards. Just for fun. She probably hated us but served us with a smile. Lots of tvs for watching the game(s). Didnt have food but I can imagine it would be normal chain restaurant stuff. read more

Slowest service you'll ever find for some average wings. Had to get up and get myself a refill, y'all still expect a tip?

Kind of the only big thing in Salem for drinks and a game. Decent service, smaller demographics compared to Portland so the wait is much shorter. 21+? Bar access and no wait! Catch happy hour after 9! 3 dollar options! No wings in happy hour though, kind of a downer for a wings restaurant. read more

The food was okay and same with the service. Nothing was bad but nothing was also so great I would recommend it to everyone I know.

Service was great, we got the food to go so we didn't get waited on, but the manager made certain we were taken care of and just all around good experience...except that I forgot to get 2 cheese instead of a cheese and a mustard... Who puts mustard on pretzels?!?!? Gross... read more

Salem's best sports bar hands down. There are TV's every where with all the games going on during the day. They have a pretty good happy hour and lunch hour too. The service is pretty good but during peak hours at night you can experience some longer wait times. read more

Awful service and food. So sad because it has a great atmosphere. Got one star for beer selection. Just couldn't get anyone tio get me one.

Every thing here sucks!!!! Except fot the wings.... the wings are great. I dont know how they can have such great wings when everything else about this place sucks. First off the service is super slow. it takes forever to be seated. Second everything here is spicy. i love spicy stuff but i can never get my girl to go because everything is hot here. And third the wings are expensive so I think when customers oreder 15 bucks in wing s, and 2 overpriced beers we should get more then 3 dinky half limp celery sticks. But I wil keep returning because I am addicted to the wings. the wings really are great. So three stars to the wings, but thats it. read more

Loved the friendly staff here. We called ahead and our table for 14 was ready as soon as we got there. The manager sat us and explained how the menu worked right away. The server was professional, and the bus-girls were great with drinks and tons of napkins. It was our first time there and can't wait to try it again next time we are in town. read more

I was so happy to hear BWW was coming to town. I'd never eaten there before and I love wings. Well, not these wings. I've had the boneless and regular and several different rubs and sauces and I didn't like any of them. They taste like they've been boiled or something--tasteless and the texture is just weird. The other food I've tried is just okay. What I do like is they have TV trivia, I'll go in there just for that and drinks. But the wings? Try KFC's hot wings--they're 100% better. read more