We go in and see Kaylee and she is amazing!! We always have great service! Out of all the Buffalo Wild Wings this is truly the best location! Great food and great environment! read more

I just ordered from Buffalo Wild Wings through Door Dash in Surprise. I ordered 20 traditional lemon pepper and garlic Parmesan wings with ranch on the side with fries. I received cold, plain wings with everything on the side-lemon pepper seasoning, garlic Parmesan sauce and the fries were old, cold and not edible. I didn't want to give one star but I guess in order to do a review at least one star has to be selected. read more

Buffalo Wild Wings - Cold, plain wings. The one on top I'm not entirely sure what it is . - Chicken Wings Near Me - Surprise, Arizona

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Robbie was absolutely amazing! He took great care of my boyfriend and I! Food was amazing, service was amazing, timing was impeccable!

Let me start off by saying the "host" up front is a complete joke. He is a tall boy with pink hair and no care for his job. He sat us down while other people got seated before us and gave no communication in between to us. Luckily another hostess and the manager took care of us but the issue lies with this BOY who obviously took care of others before us. He also throws you an eye roll if you can't hear him under his mask and lie to your face. Thank you to our female hostess, the manager, and the waitress we had for fixing things with us. They were very attentive and listened to our concern. read more

If you haven't tried the Nashville hot chicken sandwich you have to! The chicken is so moist and flaky. It is one of the best chicken sandwiches I've ever had. Topped with pickles and coleslaw. You can't go wrong get the Nashville hot chicken sandwich here. read more

I'm what I believe to be food poisoning. We order from the wild burger and seconds after my husband started vomiting. Has been having diarrhea. Some viral food infection. read more

Horrible customer service Waitress saw us and she decided to help next table, whom jus arrived. We waited for 20 minutes and no service, not even drinks. read more

Service was inattentive. We arrived, were seated and ordered our meals prior to a nearby table. The other table received their meals before us even though our meals were near identical. When we finally received our food, our food was cold. This was our second visit, the first visit staff made us feel unwelcomed due to the time we arrived an hour prior to closing. read more

Awesome wings great service and cold beer will be back soon with more people. Great party place read more

Ordered big order and got delivered by Uber eats. Had three entrees and NONE of them had the sides at all. Got refund for them but still 3 sides not packed in order? That's a little ridiculous read more

Saturday July 8th was the first time in years I have gone onto a BWW and my experience was really bad. The dining room was less than half full yet it took 15 min to get waters and our drink order taken. In fact we made our food order at the same time as the drinks. They actually charged our card at the time of placing the order, which I find very objectionable. I will never allow that to happen again, and you shouldn't either. It then took 10 minutes to get my beer and a soft drink to the table. 45 minutes later and just as we were about to give up entirely and figure out how to get a refund, the food showed up. 6 wings - room temperature chicken tenders - hot (as they should be) 3 brisket tacos - room temperature with crunchy edged tortilla shells - as if they had sat under a heat lamp for a looong time. two orders of fries - room temperature I kindly expressed my dissatisfaction to our waitress - a small woman maybe 55 years old or thereabouts, and she said she would talk to the manager. After a reasonable time she came back and said she was advised to only charge us for the drinks and chicken. Fine, seemed fair, but she failed to process the refund once as we watched, then tried a second time but couldn't fight out how to do it on the tablet she was using. So we went to the counter with her and she tried to do it on the POS system. Fail as far as I can tell and I actually gave her a $10 cash tip because the tip was supposed to have also been removed from the bill. So far the bill is not corrected nor a refund has appeared on the CC. It is extremely unlikely we will ever give BWW another chance, and I will never again pre pay a service bill. I didn't even get a receipt and she got a $17 tip. read more

This restaurant sucks! Tried it twice. DISGUSTING, actually inedible food, 2 hour wait for delivery and we live about 5 minutes from the location, uncaring, untrained, incompetent employees, filthy restaurant, ridiculously overpriced food. Do yourself a big favor, don't waste your time and money! If I could give negative stars I would. Gross! read more

Buffalo Wild Wings - Cole slaw? - Chicken Wings Near Me - Surprise, Arizona

Ordered through DoorDash. Do not recommend unless you want half of what you paid for and don't ask for special instructions but they apply anyways? I guess they don't quality check their food before it's sent out. read more

Buffalo Wild Wings - Supposed to be 20 wings with 2 different sauces. - Chicken Wings Near Me - Surprise, Arizona

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I have to agree with most of the reviews here unfortunately. First, it is almost impossible to get a seat in the dinning room. They just look at their iPad and tell you it'll be an hour even if half the seats are open (although it's usually 70%). One time I was told I couldn't sit down because they had too many servers out with COVID and I would need to wait an hour and a half. Second, the speed of service is unacceptable. They refuse to staff a sufficient number of servers. I have never waited less than 30 minutes for any order placed regardless of size. Finally, the quality of the food has gone downhill. The wings are now half the normal size. This too has been blamed on COVID. I should say these problems are not exclusive to this location. I have had issues at nearly every BWW location I have found myself in. Maybe I'm the sucker for going back? read more

Food was great, staff was friendly. However, my food was brought over 20 minutes after my mother's was. When we brought it up to the staff while I was waiting, they said that they bring it out from the kitchen as it's ready, and that if we want it brought out at the same time we should specify that in the future. I feel like if you go to a restaurant, sit in a booth with another person, and order food together, then it's pretty strongly implied that you want to receive your main dishes at the same time. I've literally never had this experience anywhere else. If they want guests to specify whether they want to receive their food at the same time or whether they're ok with one person waiting 20 minutes after the other person has received their food, they really should bring that up while the customers are ordering since that differs from the dining experience at the overwhelming majority of restaurants in the USA. Minus one star for the 20 minute wait, minus an additional star for the bad communication on their part. read more

I usually never have service issues when eating at Buffalo Wild Wings. I've given this place two times to get it right, on both occasions I was helped by the same female waitress in the bar area. I'm not sure why this person works in the service industry. Don't sit in the middle aged dirty blonde's section, she will ignore you if you're not a regular. She spends several minutes engaging her regulars while ignoring people unfamiliar to her-what other explanation is there to ignore a customer in the first place. I still like Buffalo Wild Wings, I just will not visit this location any longer. read more

My husband and I came here with our teenagers. We got wings and nachos. The food was good and the waitress was nice. She checked on us several time. read more

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A little disappointed on the Arby's buy out. Wings are still good, service is great. The problem I have is I ordered a side of fries and the portion was horrible, no value. You have to ask for the wet naps. They are "By request only". They have definitely gone cheap. BWW be careful, you guys are losing customers with your cheap and cost effective decisions. What looks good on paper may not be the best business practices to retain customers Oh and don't get me started on the portion of carrots and celery the bring... Pathetic read more

My family and I would come in a weekly basis, up until recently. I witnessed the manager throw an absolute fit one evening while I was waiting to be seated. He was so unprofessional, yelling in the back kitchen cussing, he cussed at a customer. It got so ugly, it scared one of the little girls she started crying, the people in the lobby who were behind me just left to go elsewhere after hearing the manager. And The excuse that the coworkers gave was it was national wing day, and the manager was under allot of stress because they had allot of business that night. When we asked for corporates number he refused to give us that information. I'll never step foot in this location. read more

Tried this location for the first time and wasn't entirely impressed . Our food was misplaced , and finally found . Other people were helped before me even though I was sitting and waiting . The fries have no seasoning , and the order was slightly messed up . The wings weren't as good as normal but they weren't terrible so I gave 2 stars read more

I went to buffalo wild wings a lot of times in surprise az on bell road, it was really good idk what yall are talking about yall are over exaggerating. the wings were perfecto! the pizza was really good!! i suggest you should order the spicy garlic wings and lemon pepper wings but dry its really good oh my gosh!! idk why yall giving a 1 star. about burgers well I don't really like meat but ik burgers might be good. my parents really liked buffalo wild wings and my sister too! we all loved it we went with friends also and they liked it too! yall are being a lil dramatic yk? so ill rate it a 5 stars bec I want the business to be good and bec its really good!! ill rate it a 5 star of 4!! read more

All the other locations I've never had a problem with. But this specific location lets me down every time. Service was not good. Waited a very long time for them to even get out drink order. Dry rub wings were under seasoned. Some of them were plain wings. Then had to wait again for the check. I had to flag down someone from another area. Also there was a lot of empty booths & tables everywhere. We couldn't get a booth because they said they were understaffed. Now this has happened 3 times only at this Surprise Arizona location. read more

Whitney was the most welcoming server I have ever had the pleasure to meet at this location! Awesome customer service :)

It's reopened!! New ownership! :) Granted, I was at "B-Dubs" once or twice before new ownership made its way, I am glad it's open again. It gives us, Surpris-ians, the ones stranded out in Surprise, AZ, another option for eating and drinking. Service still "meh." Sometimes, the waiters and waitresses hit it out of the ballpark amazing. Other days, the service can be slow. I can't complain too much because they gave our group free shots while we were waiting for our food to sample. This bribery I'm ashamed to say tends to win me over sometimes. Food is consistently good. The latest creations that I've tried are the Margarita wings and the Salted Caramel flavors. As one can imagine, low and behold, the margarita wings do taste like you've drank a margarita. Sorry, no buzz to be found, but the sweetness and saltiness definitely are familiar tastes. Same goes for the salted caramel. My friends gasped at the idea of me trying the salted caramel, screaming, "No, salted caramel belongs with dessert not chicken wings." Of course, I'd try it if someone tells me it's wrong. Survey says, "not bad." It's definitely worth a try. It still tastes barbecue and hickory accented, but there's just a bit of caramel poured into the sauce so a hint of sweet hits your palette. Not overwhelming at all. Last night, I took the ghost pepper wings, a large order of 20, home for my hubby to try. I was not trying to ruin his day, honestly. He loves spiciness and can hang with the toughest. He housed all 20 wings with no problem, even when the restaurant servers forgot to put ranch dressing in our to-go bag. Blast them for forgetting the ranch! It goes hand in hand like peanut butter and jelly! He said the wings were very hot and tasted good. Most of the time when foods are too spicy, you can't enjoy the flavor, but he said in this case, you could still have great flavor. He's uncertain whether if the wings were one of the spiciest he's ever had because he said it didn't have quite enough sauce. I guess we are going to have to go back and try again or you'll just have to find out for yourself. read more

Surprise BWW must have missed the memo that the NFL season is starting! Facility looks like it's under renovations in the middle of the game. Sparkled walls and missing TVs/Screens. Service...what service? Hire more servers. Service was so slow we could have walked and noone to follow us. Food...the worst. Wings and fries...cold. Burger was cold. Warming up premade food at its worst. read more

I ordered 15 traditional wings, a side salad & potato wedges. My wings were luke warm and dry which means they were ready way before it was brought to us.. took 50 minutes to get our wings on an empty Thursday night.. the people that came in an hour after use got their wings in 10 minutes & they looked wet and good the side salad usually comes with lemon vinaigrette and garlic bread, which I got neither.. not even a fork... there were barley any potato wedges but you know what it was $4 so whatever lol. I really wanted that lemon vinaigrette though and all they had was ranch and some sweet dressing. The carrots were bagged carrots.. the ranch tasted store bought as well. Idk if this is a franchise or what because the quality of food was meh. My server was new so I don't blame her at alll for how things went because I understand but they should at least have had someone else bring out my wings while they were still hot /: loved the spicy garlic flavor on the wings, even tho the sauce was dried out. read more

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Very disappointing when EVERY time I order a CLASSIC wrap Togo it ALWAYS has buffalo sauce on it every time when I specifically ask for no buffalo. Last two times I ordered it online this time my bf ordered in person and told the person I sauce and it still came with it on it. Same as my mom's salad. The salad she got was requested to have no buffalo and it still had it. I get it's called Buffalo Wild Wings but buffalo DOESNT need to be on EVERYTHING. read more

The food was as cold as the beer! Came to this location twice and had terrible service and food was cold both times! Floors are super dirty and it's freezing in there. Won't ever go back to this location. read more

me and my husband decided We would come to Buffalo Wild Wings. We waited close to 20 minutes for a server to show up. No sign of anyone. Everyone was getting served around us. We felt Like we was being ignored..very very disappointed and upset over this. on a plus side we got tacos instead. read more

We frequent Buffalo Wild Wings, but will not be back to this location. There were 6 of us for my son's birthday in the middle of the afternoon. They wanted to seat us at a table with benches that still had piles of food underneath the table from the previous diners. We were forced to give our phone numbers when we placed our order. 3 of us ordered boneless wings, 1 ordered queso and chips and 2 ordered the thick cut bacon burgers they were hyping. Rather than wait for all of the food to be ready before serving, they brought it out in waves. The wings came first. They were really tough so they had clearly been cooked ahead of time and sat under a heat lamp too long. Next came one of the burgers and the chips and queso. 15 minutes later, my husband's big bacon patty melt came out. It was the most pathetic looking burger I've seen. There wasn't even a whole slice of bacon on the sandwich. He sent it back and just asked for it to be taken off the bill. When the kitchen manager came out, she explained that they only use half slices of bacon. Probably not a good idea when you have a special menu hyping the thick cut bacon sandwiches. There is more bacon on a breakfast sandwich from Quik Trip at less than half the cost. They removed his meal from the bill but the suggested tip was still based on the full amount including the burger he didn't even eat - not that we followed that suggestion. It was the worst dining experience we have had in a really long time. read more

There was a mix-up with a large order and the general manager took care of it with patience and understanding. The service was amazing and I would come back again. read more

This place needs new management, period. If you're the franchise owner and you're reading this, you need a complete sweep on your employees. We walked in and there was no host to take care of your customers, the food was beyond tasteful and the service is very far from superior, the waitress was lacking enthusiasm and communication skills. I suggest you clean up or move to the side and let someone with experience in the restaurant business take over. To the Yelpers reading this, don't even try it, you will be disappointed. read more

Where do I start !?! The service was awful, the food was disgusting! The salad tasted sour. Stay clear of this spot until management gets this BWW under control and up to par. Sad to see the food industry going in the toilet. read more

This was our first visit to any Buffalo Wild Wings. Vicci is a great server. It was good to go at a time when there was no wait. Vicci recommended sampling several sauces. I tried Honey BBQ, Asian Zing, Caribbean Jerk and Mango Habanero. They all taste great and if you like hot enjoy any of them. I went with honey bbq. My salad was delicious and filling. Nice portion size so I had to take some home. The croutons were hard as well as the garlic bread which was also cold when served. Hubby liked his cheese curd bacon burger. Note: There is a minimal cost for the sample fries to test the various sauces. read more

Buffalo Wild Wings - Chicken Wings Near Me - Surprise, Arizona

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When I arrived I asked for a booth and the hostess told me there wasn't any booths available. As I walk to sit at a table I notice an open booth. I end up asking again if I can possibly sit at the booth and the hostess refuses again and proceeds to sit me at a table. Completely disregarded my request even though I asked three times. read more

I made an online order at 11:20 pm and it was cancelled 20 minutes later due to the store being "closed". According to Yelp and Google, they are supposed to be open till 1 on Saturday. Also it's pretty dishonest that they are now operating online orders with part of their menu under a different name "Wild Burger" to try to hide the fact that it's just another run of the mill corporate-owned chain. read more

Today we order our usual. Chips and queso! Well our order aka orders lol the chips were really salty!!! Omg even another agreed! Haha funny stuff. We are chugging our beers down to drink the salt down! This is great. #goodtimes read more

Buffalo Wild Wings - Cinco de drinko - Chicken Wings Near Me - Surprise, Arizona

That was supposed to be the Nashville Hot wings??!! Bro I wanted to cry and throw my guts up spicy- up your game next time I order something spicy chicken I want P A I N. Otherwise it was good chicken. Wanted that pain though. read more

Waited an HOUR at our table and never got our food. We watched countless other tables receive their food ahead of us despite the other parties Being seated after we did. Our Waitress only checked on us once telling us our food "should be out any minute." We continued to wait. Finally after the hour of waiting had passed our waitress comes over and said she noticed we still didn't have our food so she went to check on our order. She tells us that they put our order in the fryer just a bit ago and that it was going to take another 12minutes or so... I suggested to the waitress that they could have easily had our fries out to us long ago to get at least SOME of our food to us. Unfortunately with a long drive left ahead of us and a very hungry and tired 2yr old who was starting to loose it, we had to choose to leave and find food elsewhere. Very disappointing... read more

Terrible from start to finish! They want to use your phone number to have you get your receipt and pay ? They want your phone number when you order... NO! Cause I am sure somehow this will give them the OK to text me later and sell my info. Then, our food for six people came out a three separate times, the wings came out first, clearly precooked and drizzled with sauce , they were hard like they had been sitting around awhile! Not sure how wings were ready considerably before chips and queso, and the two burgers came out later than everything at again two separate times! They have a bacon burger menu, but don't expect what is on the menu!! I sent my back and told them I wouldn't pay for it, it didn't even have a full price of bacon on the burger, just four pieces about and inch square each. The manager did come out to talk and advised me that they use have prices of bacon?? Not sure that was much of an explanation but whatever. I felt bad for the server! Then the final slap, when we got actual receipts because we didn't use our phones, the recommend 20% tip was based off the full value of the receipt including the food I sent back??? So I am supposed to tip for food I refused? Talk about an entitled attitude, I only tipped 10%, sorry, but based on the whole experience it was too much!! Really a great meal since we came there based on my son's request for his birthday!! Thank you BWW!! We won't be back!! read more