After a previous positive experience, I called Bunten to have them look at my HVAC system with balance issues. The tech guessed what he thought the issue and solution were but recommended I call another company for a second opinion. They charged $185 for the service call, which they did not mention at all when they scheduled the appointment. The plan was to send an estimate for the suggested fix. I complained about the service fee, especially since the tech was so unsure of the diagnosis. The company apologized and said they'd credit it to the fix and confirmed that I still wanted the estimate. They never sent an estimate or followed up about the resultion at all. So I spent $185 for a half-baken diagnosis and no resolution. read more

Originally contacted Bunten to get an estimate for an AC replacement. Out of the companies we talked to, Larry was the only one that I felt was giving it to me straight and not trying to sell me something I didn't need. They're a family business so you can expect Bunten AC to give you their best on every job. Most recently, our AC was giving us trouble during the winter freeze - we messaged Larry and he had the thing working again within hours. Would definitely recommend Bunten AC for all your HVAC needs! read more

I am updating this review because it has been nearly a decade, and I'm still using Larry. By this time, we've become friends, and he is still the best. He comes out quickly when we have an emergency, rain or shine, and sees to it that our systems are back up and running. Since my last post, we have moved, but still own the rental (duplex), so Larry services all three locations. At our home, he kept repairing our 1970s-era HVAC unit until a couple of years ago, he finally said it should be replaced. He guided us through getting a rebate through the city, and finding a contractor to do the other parts of the rebate requirements. It has all worked out perfectly, and our utilities bills have gone from $750/mo at the height of summer down to $400! Finally, Larry is always respectful, always trustworthy, always reliable. He is one of the old-style contractors who takes real pride in what they do. read more

Larry is the BEST! Very responsive, reliable and trustworth. He helped me nurse my AC when I couldn't afford to replace it yet and did a fantastic installation job when I got the new unit. He has shown up for me in 3 urgent situations- I couldn't recommend him more! read more

You know how sometimes you get a quote, but you end up getting billed something else? Not with Bunten. Larry is a straight-shooter. The price quoted was the best we received and what we ended up being billed. Would recommend. read more

Great company !!! Reached out based on a neighbor's recommendation. Replaced our AC unit for a lower price than other company quotes I received. Extra credit to them for dealing with our tiny entry into the attic. They had to take both units apart to get them out and into the attic and did not charge for the longer time it took to get the job done. Have had questions with the AC and thermostat over the past year and always get a quick response and in person visit. Patient and explain all options we could go with. read more

Larry is AWESOME and came over to fix our AC within an hour of receiving our call. He was super friendly and he honed in on the issue within the first minute of looking at our AC and thermostat. We will definitely call Bunten again when we need help! read more

Great service at a fair price. The furnace they installed had a minor issue (not Bunten's fault), Larry has been great about coming back and making it right. Very satisfied all around! read more

On time. Professional and very courteous. I would highly recommend this company. The staff that takes the initial call is very friendly and repeat your information to be sure it's correct. Technicians are respectful of your home and very polite. Two thumbs up for this company!!! read more

Larry was amazing. My upstairs unit stopped blowing cold air. Larry arrived 20 mins after I called and was able to diagnose and fix the problem quickly. Highly recommend read more

Larry, from Bunten A/C, came over almost immediately after I called him as our AC had broken down. Ours was a 17+ yr old unit and there was no other way but to replace it. He gave me a great price and was able to get his guys to come in within a day of when I finalized with him. Great service and his crew did a great job. Very professional and I know who to go to next when my other unit breaks down. Thanks, Larry. It was great having you do the A/C replacement at our home. read more

Bunten did a great job on our full HVAC replacement! Larry has great crew and supporting subs. They installed a new Carrier AC and furnace in our home, and on top of that, we had some rooms that were not cooling as well as the rest of the house. Larry had the ventilation fixed in both rooms, also to discover that there was no insulation above one of the rooms. An extra vent and 12"x12" return was installed in both rooms and blew insulation above the one room giving them both much better cooling. I would highly recommend Bunten! Thanks Larry! read more

Our AC broke in the middle of the night in August. I called Larry first thing in the morning and he was working his magic within a few hours. He fixed our (old) HVAC unit, and charged a reasonable rate. We'll definitely use him again. read more

They stand by their warranty! We had a small problem and it was dealt with promptly and efficiently. He quickly got to the bottom of things and expressed great concern for making sure everything was working safely and optimally. Good to see a company so dedicated to standing by their products! read more

Larry is our go-to HVAC pro - seriously, we have his number saved in our phones! Back in 2011, when we were moving into a two-story East Austin house, Larry was recommended to us from an experienced contractor. He came out while we were under contract to price out adding a second HVAC system to the upstairs (which was running 10 - 20 degrees hotter than upstairs). When we closed on the house, he did the entire job extremely professionally and for a great price. This was a big job - re-routing ductwork in a tiny attic, getting a gas line up to the second story, etc. His team was professional, tidy and thorough. Fast forward to 2014 and our downstairs unit (over 20 years old) finally committed suicide and Larry came out straight away and, once again, gave us an extremely competitive price for a AC and furnace replacement. This year (2015), the new downstairs unit was running warmer than expected and not as efficiently as it should and he quickly came out, diagnosed the problem (a manufacturer issue with the TXV valve) and fixed it for free. Larry always responds promptly and turns up on time - we're always impressed with his work and his price! Couldn't recommend more. He's part of our permanent "home maintenance" family. read more

Larry Susen emits competence. Got a rational assessment, which was that although I could repair my A/C for 1/6 the cost of replacement, the unit had reached its age of obsolescence. No pressure. The replacement required a crane to put it on the condo. Larry handled everything. The cost ended up lower than his original estimate. The photo is of the crane lifting my new air conditioner. read more

I have a rental out there - I'm in Vegas and have a hard time finding quality people to do service work. So when my tenant said the ac was out, I didn't know where to start looking for a repair guy. She said she called a place that could come the next day - ARS. Evidently they advertise a lot out there. The next day, the tech called me while he was there to say a short term fix would be $350 but really I needed a new unit at about $8k. I had to ask multiple times what was wrong with the unit. Long story short, he finally said the compressor was drawing too many amps and needed to be replaced. I had to ask for a quote on just a compressor fix - that was $2k. Not knowing what really needed to be done - I told him I would get another opinion. That's where Yelp comes in. I did a search and called the highest rated companies. It was hard to find places that weren't too busy. One company said they'd be out but never showed after my tenant stayed home from work. Frustrated to say the least. But then Larry at Bunten talked to me about the issue I had and said he could ck it out the next day. He did as he said - and imagine my complete surprise when my tenant told me the unit was working and blowing cold air! He had cleaned it out and started it up. He said he didn't think the compressor was going out - maybe the motor. But he said we'll just wait and see how it does. It's been a month now and my tenant is having no problems! I can't thank Larry enough - it is truly heartwarming to know there are such reliable and honest people out there! And when that unit has another issue - Larry is the man! Thank you! Thank you! read more

After using another AC company in town I was left with a bad taste in my mouth. Their service was satisfactory but the cost was ridiculously high. When I questioned them on a near $1,000 repair for an item that was under warranty I was told it was for labor. Thanks to a friend, I was referred to Larry Susen of Bunten A/C Service. He came out within a matter of hours and had already fixed my A/C by the time he knocked on the door. You can imagine my relief. The repair only cost me a fraction of the quote from another company and was done in a fraction of the time. Larry was very professional and polite. He took the time to explain a few steps I could take to clean my unit yearly and prevent similar problems. Without a doubt, he's the one I'll call the next time I have a problem! read more

We have a terrible landlord who had shopped more than 5 different AC companies to fix our broken AC over 3 weeks while my family suffered in the middle of summer. After several different AC guys gave $3-$7k replacement options which our landlord kept shopping, Larry came in and listened to my horror story, went up in the attic, found the problem and even fixed it with a part he had in his truck- in under 45 minutes. He knew the landlord might not approve and would likely continue shopping for another week or more while we suffered, but took pity on my family and our situation and fixed it regardless. He left saying, "I hope she'll pay me, but if not, leave me a good review". I'm sure she gave you a hard time Larry, but you were awesome and gracious in our time of need. I'm going to buy a huge house some day, with multiple AC units- all through you. Thanks again. -Humble tenant read more

I had two two expensive opinions to solve an a/c problem. Larry proposed a simple solution. His guys showed up and did the work in a couple hours, and they cleaned up the mess! Excellent solution. No hassles. In and out at a great price. read more

So happy with Larry at Bunten. We've had to have him out twice in the past month for two different issues. In both cases He was fast to respond, with very fair prices and more importantly he's honest and you know you're not getting taken advantage of. He's got our business forever. read more

I came home from work on Monday, and although my thermostat was set at 77, it was 88! Way to start off the week! It was after 5pm, and I knew I'd have to deal with the warmer weather for the night. I called 2 different AC repair companies (and left messages) before coming across Bunten on Yelp. Larry works til 7 during the week, and I was able to speak with him Monday evening! He was out by 11am on Tuesday, and fixed the issue within minutes! Now, I have Bunten Service as a contact on my phone -- for future service and repairs! Thank you Larry! read more

3-3-16. AC wasn't blowing cold. Called Larry. He came by without delay. Fixed it. Less than $200. We couldn't be happier.

Doesn't get any better. I have been using Bunton A/C for at least 20 years, what he fixes stays fixed and his rates are reasonable. Plus he's a nice guy. read more

So lucky to have found my new go-to for A/C and heating. Larry was able to help us twice with issues with a very old 80s unit in my rental townhome. It was on its last leg in August so you can imagine the urgency. He was able to work with our tenants since we don't live in Austin. Best thing is the response time is phenomenal. Eventually we decided it was time to replace it altogether and he got the job done the very next morning at a bargain (!) compared to other businesses around town. Thank you Larry! read more

In over 6 years worth of various levels of HVAC repairs across more than 20 different HVACs, Larry and Bunten AC have done a fabulous job. He's always quick and courteous and has your best interest in mind. I wouldn't trust anyone else more with my AC needs. read more

I have used Larry from Bunten A/C twice and have found him to be very prompt, knowledgable and affordable. He came to my property within in couple of hours on both occasions and had the problems fixed very quickly. Unlike other companies I contacted, his service call fee is included in repair bill...not a separate additional charge! I highly recommend Larry and Bunten A/C Service! read more

Larry and his son, came out the same day I called. They showed up on time, and in less than an hour had our system working again. After expecting the worse, Larry explained the problem and what I could to maintain the system. He said he would send me an invoice and when it arrived, the bill ended up being less than we discussed. This is your AC guy! read more

Larry came out after my AC unit went down the day before Labor Day 2014. And that was after his I-Phone crapped out. He implemented a call service to take incoming calls while his phone was dead. Pretty awesome effort. Great response. Professional. Knows what he's doing. He replaced a failed part and did a general checkup on the unit. Many Thanks Larry! B. Beckman East Austin, Texas read more

Bunton A/C Service is GREAT! I personally deal with Larry. Larry is a really good guy. I trust him, he is honest, he has integrity and he is always more than fair with me. I'm considering building a new house and Bunten does new home installs as well. If you want to deal with a straight shooter, have personal service, not get ripped off or gouged, go with Bunten. read more

Sent Larry an email late on weekend night and by mid next morning he had my AC unit back up and running. Quick, professional and the prices are very reasonable. I went with Larry because of the good reviews I saw about him on Yelp and I'm glad I did. read more

Larry was early for his appointment, took care of my issue in a very timely, friendly and courteous manner. Stuck with his original price quote given over the phone no less and did not try to sell me any unneeded repairs/freon for my system! I will be sure and use Bunten AC in the future and highly recommend! read more

It's an easy review. Somebody came out quickly. Solved the problem quickly. Polite. The same issue occurred at a different house a month earlier. Bunten A/C was half the cost of the other company and much quicker at getting the job done. read more

Larry Susen at Bunten AC is really knows AC and he gives great customer service! He was very prompt (which is so important in this incredibly hot summer)! Our AC was installed and serviced under warranty through another company that never got it right. Larry got it figured out, gave us some tips on how to keep our house even cooler, and now we have recommended him up and down our street! read more

We had a motor in the blower start making noise. Larry came out the same day he was called, quickly diagnosed the problem and left to order the part. He called back later as the part was not in stock in town and we set a time tor him to come back out after the part would arrive. He called the morning of the day we agreed to make sure that the time we discussed would still work. He came out and quickly installed the part. The price was fair and reasonable. We will use Larry again when we have a need in the future. read more

Larry is wonderful! We have used him for years for AC repairs at all three of our homes. He came highly recommended from a friend who owns several rental properties. He is trustworthy, polite, on time, and very reasonable. He has always been able to repair our AC problems. I highly recommend using him, read more

Larry from Bunten works exactly as described by others. He calls when he is coming, shows up on time, and is very quick and effective at fixes. read more

Larry Susen with Bunten A/C was referred by a friend. In the heat of the summer my A/C was out and he happened to be in the area and came by within 15 minutes. Simple fix! Am now replacing my old A/C with them and very happy! read more

We've had Larry come out three times over the course of the last few years, the most recent being tonight. I got home from work and it was 85 degrees in our house. We called Larry and he immediately returned the phone call, came right out, and within three hours of realizing that we had a problem, our air is blowing cold again. Our previous experiences with him have been just as amazing. The first time Larry came out a few years ago, he told us that he couldn't get the part we needed and advised us to contact the company that originally installed the unit because the only thing he could do for us was install a new one. He totally could have just told us we needed a new one and we wouldn't have known the difference. He didn't even charge us a service fee for that visit. Larry is extremely honest, hard working, and reliable. And his prices are very reasonable. We couldn't be happier with the service he provides. read more