this was a last minute decision. great because they were open until 11pm and they serve several different things. like sandwiches, pizza, salads, kids menu, and pasta. you order up front and seat yourself, then they bring out your food. the wait was long and then we noticed that they gave other people our food. thankfully they didn't start to eat it because the server grabbed the plate and brought it to us. they even have us a table number... like how did you get confused?? the food wasn't as good as we expected. pizza was gross. salad was ok. read more

Great for families. Dipped Italian hoagie/sub was excellent. Kids meals include variety for all kids--chicken tenders and pizza were both really good. Fast and very friendly service. Outside eating available. Highly recommend and will come again. Also very reasonable pricing for downtown eating. Kids meals $5-6; sandwiches $7-8. read more

This review is based on the soft opening tonight- First, thank you for the invite, buona! We had a great experience. The manager and staff were all very eager and excited to open this place and welcomed us to try some foods on their menu. I tried the salmon sandwich which had some capers, tomato, lettuce, and mayo. It actually tasted pretty good and was on fresh bread. The fries were surprisingly good. A little wider than I expected, crispy on the outside and softer on the inside, and piping hot. The buona beef sandwich buona style was a little bit lacking. I thought it was a little dry, although it was filled to the top with beef. I had mine with sweet peppers. Maybe I should have had it totally dipped but i didn't really appreciate anything special about the beef itself. The chopped salad was small but had some nice bacon, blue cheese, scallion, and olives. Looked freshly made, but I definitely wouldn't pay $8 for this when I can go to portillos! Also, for you other Diet Coke lovers, this place has Pepsi only. But they do serve beer and a heaping glass of wine for $4. All in all, a good place to get decent cheap fast food. Not spectacular, but good. read more

Food was fantastic, however, drinks were overpriced and very week. $86 disappointing lunch.

Stopped in for lunch, the service was inviting and enjoyable, never felt left in the dark from the moment I walked in to the moment I left. Staff was constantly checking in on me. The chicken Parmesan sandwich was delicious, well seasoned, nice amount of sauce on it and came on a nice toasted roll. Have been to other Bouna Beef locations and this one was spot on, with everything, will be back forsure. read more

This place is great! Their dipped beef is delicious, and their shakes are amazing.

THE ITALIAN BEEF SANDWICH THIS PLACES offers is nothing like I have ever had. Meat is not a staple in my meals but these Chicago Beef sandwiches are PHENOMENAL. They dip the whole sandwich in a special spicy or mild sauce topped with mozzarella or cheddar and other toppings of your choosing and it is LIFE-CHANGING!!!! We were recommended of this place from our bike tour guide, Gabe, from Bobby's Bike Hike around the corner and it did not disappoint after our 3 hour+ bike ride around Chicago!! We had the beef sandwich dipped in the spicy with mozzarella and ALL of the toppings offered- YUM, YUM, YUM!! MUST TRY!! read more

Came for the first time on a visit to Chicago. We came for dinner on a Saturday night at around 8:30 pm. It was not busy at all (only about 2 others inside). The cashier was pleasant. We ordered two dry Italian beef sandwiches with dipping juice on the the side, one large fry to share, and one a margherita pizza to share. The "dry" sandwiches were still pretty soggy and messy so we were glad we ordered them dry. The bread on the sandwich was hearty (not easy to cut), which was good because it still held up well despite the juiciness. The fries were great. This was our first time having an Italian beef sandwich, and we loved the flavor. I mistakenly did not order peppers with mine because I thought it was supposed to be included. Next time, I would order with peppers. The large size on the fry was acceptable for two people, but not abundant. The pizza came out a few minutes after the sandwiches and fries, and was hot and fresh. The crust was good and the pizza was flavorful. We ended up taking most of the pizza with us in a to-go box (which are on the counter ready to grab, you don't even have to ask for these), and it served well cold the next day for a snack. The inside dining area is large and was clean when we were there. There are booth, table, and bar-height seating options. There is also a good amount of outdoor seating in front of the restaurant. We enjoyed both the food and atmosphere at this place. I would definitely return (we almost did, the next evening!). read more

The pizzas are el terrible. They are so small and frozen pizzas taste better. But the burgers are DELICIOUS. The $5 burger + fries deal on Wednesdays is unbeatable - great value! My favorite part is that they have crispy jalapeños as a topping. Yum! read more

Fast service and decent food. The Chicago dog looked better than the Italian beef sandwich. The beef on the sandwich was dry, but the sandwich was loaded. Fast food atmosphere. read more

This order is subjective due to having it delivered by doordash. Ribs were really good surprised at how tender and juicy they were. Also got the Italian beer which isn't the best in the city but was pretty good. Cheeseburger was really good they cooked it perfect and the quality of bread and ingredients impressed me. Fries were okay they lack quantity for the price. read more

It across the street from my building. Food is OK. No hot sauce. Staff is unqualified and missed my reward points twice in 2 days.

Made an order on DoorDash, specified my order very simple in the directions. Stated what I wanted and didn't want very clear. Sandwich came back wrong, and without any of the side sauces I wanted. When even the receipt stated my exact order on the outside of the bag. I walked back in the cold to correct my order, the girl at the register didn't even apologize, tried giving me back the messed up sandwich...why would I want it if it's messed up?? Then I ordered a shake and she didn't offer to comp it for them messing up a delivery order that I had to walk to fix. Most restaurants at least OFFER something to make up for their mess up, but she didn't and continued to charge me full price for my shake. I also waited 20 minutes for my order to be fixed. I'm more so upset with the customer service here than the food. read more

I am going to post this on every Buona listing. Do not patronize this company. This is the second time in 5 years I have traveled for Christmas with my brothers. First time in Texas and this year in Connecticut. In both cases I Sent Buona Beef for the night I was cooking for the family and in both cases they failed to deliver on time. Even after up charging me on delivery. sure they feel so bad they offer me $15 off my next purchase, but why would I allow them to screw me again. In the most recent case, I received an email at 430PM the day the package was due and they said it would not arrive until 10 days later. would have been nice to have known sooner than dinner time on the day it was due. Do not support this business. They do not care about the customer. Vote with your pocket that you expect to be treat fairly. I will never visit a branch or utile their wed site again. Thank you for your support. read more

I was excited for this addition to my neighborhood. Sadly, mostly a disappointment. I ordered the 5" beef with cheese with the combo add. That is over $10 and very much NOT worth the price. The beef sandwich had a minimal amount of beef and just a sprinkle of cheese that was totally lost with the failing bread-to-beef ratio. I will not be back for the beef sandwich. However, the fries were delicious. Very crispy, fresh, and perfect amount of salt. I may find myself back here for a different sandwich and probably the cheese fries... if I find myself with no interest in the other resteraunts in the neighborhood. read more

Buona - 5" beef with cheese (ahem, a sprinkle of cheese at best). Sandwich lacked flavor and the amount of meat was minimal. Fries were on point. - Sandwiches Near Me - Chicago, Illinois

I went to Buona for lunch today. Exceptional Food and Service! Thoroughly enjoyed the Italian Beef. I was pleasantly surprised with the Chopped Salad and Pizza. A perfect addition to the neighborhood. Thank you, BUONA! read more

Their Italian beef is more flavorful than others. Plenty of other delicious options as well. The perfect eatery after a long run or bike ride. Showers not provided. read more

Went to get my Father in hospital a polish and Italian Beef for myself. Thought it was over priced but it's downtown so expected. Got to his room and ate mine, terrible and barley any meat. He didn't want his polish so I tried that too and it also sucked never will go back. read more

I live very close so I tried a lot of things... burger, italian beef, pizza, ribs... all very good. Fries definitely one of my favorites! Ribs are so tender. They have special deals everyday which are good value. Love this place!! read more

Delicious !!!! A go-to for tasty Chicago beef sandwiches . We love their weekly deals and take advantage of their reward program ! My husband and I live right down the street , when we're feeling like indulging we will head to Buona ! I order my beef dry with gravy on the side , with cheese fries read more

the food is bomb. love the buffalo salad and the meatless beef is scrumptious. friendliest staff there is! i love them they recognize me as a regular as i'm waiting in line to pay for my phone order i see them giving my order to the cashier for me to pay. so i'm in and out! they sure do make u feel at home! love this place, love the food, love love love it! read more

Never once has this restaurant gotten an order right. Not once. So frustrating to order food and not once can they manage to get the order right. Admittedly I like my food on the plainer side but that should make its easier. I order a hot dog with mustard and relish and it came with mustard, relish and hot peppers. Maybe other locations are better but the one in Streeterville is ok at best. read more

Consistently good food and service. Conveniently located. Delicious Italian beef. Free refills.

Buona overall is good. However their delivery service is terrible. Out of the last three orders all three have been wrong. Missing cheese with cheese fries, no giard on sandwiches, sandwiches not baptized. Very unfortunate because our office loves beef but we can't deal with inaccurate orders!!! We were devastated to not receive our cheese today. Fries are nothing without cheese. The time our beefs were not dipped they were so dry it felt like swallowing sand from the Sahara. read more

Second time going here and the second time my order has been completely messed up . 1st of all I ordered on the app so my food would be ready when I got there . It appeared to be ready until I sat down to eat it! I had the wrong burger! I took it back so they could correct it and I had to wait and additional 10 mins for an undercooked burger! I ordered it well done by the way ! Then to top it off they gave me a half filled cheese cup for my fries ! Get it together! I spent half my lunch time there just for them to mess up my food! read more

Buona Beef is absolutely INCREDIBLE!! I had Portillos as my top beef spot but Buona has the top spot with me now. The location I went to is in Streeterville(Chicago). As for the customer service, the last time I dined in I expressed through there customer service site that I waited a long time for a table to get cleared off. The Manager called me the next day and apologized. He also invited me back and I quickly saw the problem was definitely fixed. Tables were cleared off right away making it so people could sit quicker instead of awkwardly waiting for someone to clear off a table. I also found the Manager to be very hands on and attentive to criticism. I will continue to come back because the food is PHENOMENAL and now the dining area is accommodating to the many Buona beef customers that will surely increase as the word gets out about how good the food is. Trust me, you won't regret trying it out. My personal fav is the Beef and Cheddar on croissant. But I look forward to trying other choices on there menu like the Ribs. read more

This was my first and last time experience with Buona beef. I will never order again I was very dissatisfied I ordered a supreme pizza with no mushrooms. When I received my pizza I had no Green peppers instead I had mushrooms and I FOUND ANTS IN MY PIZZA. I did not eat the pizza and tossed it out. I will never order from here again!! read more

Slower service than a steak dinner. Might recommend going to an actual steak restaurant. The food is solid, but the service makes me laugh every time (sad internal laugh) read more

I have been here many times and most of the time the food sucks.Today I came here and ordered a gravy bread with cheese and the cook couldn't put the bread in the oven to melt the cheese and when I asked for extra juice he gave me a minute amount this is my first review and my last time coming here and I suggest you don't come here either read more

I ordered a Cheesy Beef and fries; the fries were good, but the beef - supposed to be the star - was pretty tasteless, even with it "wet"; the cheese didn't impress much either. I can really only compare it with Beef Shack, which unfortunately closed on Belmont, but was amazing - a huge serving of very tasty beef, and the melted cheese just complimented it perfectly. The only way I'd be back is if I cash in the Bears promo of a free sandwich, but that's it. read more

Wow! I'm a foodie and typically not a huge fan of chains or fast casual but this place is a great edition to the neighborhood. They did a great job with the branding and it reminds me of shake shack that serve beefs. The service is awesome. My husband loves beefs and everything I've had is so good and added plus is that they have wine and beer! read more

Buanos Beef is the best italian beef I have had in awhile. It's filling and has a very good taste. I love the one on 106th Western. Thumbs up! read more

love the food! however, i made an order today and this is the third time there was an item missing from my order. and the other night my coworker ordered a shake and they gave her a watered down shake. no good, guys. read more

The only good thing in this restaurant is the service and fries.. This is the worst restaurant in chicago.. i live next door and i ate there 4 times . I tried burgers, bueno italian beef, all was terrible...i wanted to give it a chance since i live next door, everything is bad! You can make better burgers and beef at home read more

I have been going to different Buona Beefs for years and it is always yummy. I was really excited about one opening close to work. I have gone 2 times and both times my order was wrong. Today I made it ALL the way back to my office before I checked my order(Should've checked before I left) my order was wrong again. I ordered an Italian beef dipped with Cheese and Hot peppers on the side. I had no cheese and no peppers. I had to walk back in the cold to the restaurant. Not a big issue I understand this is newly opened and kinks need to be worked out. What is not acceptable is getting attitude from a worker when I tried to explain what the issue was and that I wanted a new sandwich because now my sandwich and fries were cold. The worker said " we are busy, it is the lunch rush" Bad customer service can make or break you. I did not appreciate this type of response. However the manager was very nice and fixed my issue right away. This needs to get better. read more

buena beef just ruined my sunday dinner!!!!!!!!! alexis you should be fired or sent back for training before you wait on anyone in any restaurant...... where is the owner of this restaurant????? where is the gm of this restaurant????? it took a supervisor 30 minutes to assist this moron alexis.... we stood for 10 minutes before she would help us. she walked away and started processing others orders. the register didnt work she says. supervisor took care of it. wouldnt give us extra sauce. said they were out of sauce...... manager made her go get it. she began filling cups of sauce n let us stand there instead of giving us a sauce. this is sunday!!!!!! yesterday i went there..... they quoted me a rib special. buy a rack get a half a rack free..... it was the wrong thing. no apology. no offer to give me a beverage while i wait for more ribs. doesnt take much. but these people dont get it!!!!!!!!! terrrible staff. terrible customer service!!!!!!!! i live in a high rise on lsd. ill be sure and pass the word on this place...... look at their other reviews. they get everyghing wrong!!!!!!!! hope corp... office sees this review. 0. zero stars!!!!!!!! thanks alexis for being rude stupid and ill informed!!!!!!! read more