I ordered a beef bowl with mozzarella cheese. Decent portion. Very good flavor. Service was outstanding. Very clean environment and bathroom. The music was a bit too loud, making conversation somewhat challenging. Though we were seated under a speaker, at one of the two long tables with taller chairs. Unfortunately, coffee is not on the menu. read more

Went to this location 3x in 2 weeks and today got the same thing - 2 chicken Caesar sandwiches and this time I got HALF a cutlet cut down the middle split into 2 sandwich's instead of one each like it has been the past 2 times. It's like half a chicken tender on the whole sandwich and was same price. Barely 2 bites of chicken. I am so mad. Unbelievable greed to cut the size in half and expect people not to notice. read more

Buona - HALF a cutlet cut down the middle. Greedy - Sandwiches Near Me - Oak Lawn, Illinois

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Bring back the gluten free pita for your beef sandwiches! It's still tasty but the GF pita never fell apart. This is a regular sandwich, not extra juiced by any means. read more

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i go to buona at least 5x a month. today saturday i ordered 2 pizzas. boy did they get smaller in the last 2 wks. the box had at least an extra 2-3 inches around the pizzas. is this going to be how they make them in the future ???? order id aaantnt2aeab read more

I've been coming to this location for years, since they opened! Today the experience was great and food was great as always! Alexis took our order and she was professional and respectful. Sincere the (Asst. Manager) always makes sure customers are taken care of and if everything was to perfection! Carla always makes sure tables are cleaned and customer service is excellent. Appreciate this location very much! read more

Buona - Dining area! - Sandwiches Near Me - Oak Lawn, Illinois

Got takeout the other day. 2 baptized beef sandwiches - 1 with sweet peppers/1 with mozz. Also got the beef & sausage bowl. Sandwiches were very tasty and the beef was tender. I enjoyed them much better than P0xxxtill0's. The beef & sandwich bowl was a little too spicy for me but my husband truly enjoyed it. The restaurant was immaculate and they were even cleaning under the counters - the floor was spotless. This is always nice to see that management takes pride in the appearance of the establishment. Staff was smiling andf courteous. read more

Out of all fast food restaurants I'd pick Buona in a heartbeat. Their foods clean, staff are nice, and the environment peaceful.

There are just some places that are always a safe bet and of course Buona is one of them! So much so that my mother in law requested it for mothers day. And that is saying something as she is really picky! HA! This is our first time at this location and it looks to be rather new? Very nice inside and out. Inside is nice and modern/touristy. I was surprised going through the menu to find an item I had never noticed before, the Big Joey's Beef. Not sure how I could have missed it but I ordered this one for myself. I am sure glad that I did as it was amazing! Slow-roasted Italian beef, spiced just right layered on fresh Italian bread. Topped with Hot Giardiniera, sweet bell peppers, and melted mozzarella. Its pricy, $12.49 but is also really good. I loved it. The rest of the fam got regular Italian beef sandwiched with sweet peppers. And each got a side of potato salad. My father in law could not stop raving about how good the potato salad was and of course everyone loved their sandwiches. We are all picky about our Italian beef and don't care for any other place that makes it other than Portillo's. Buona's menu is good and I can't wait to return for another item as well. I didn't give 5 stars due to the food not being hot enough and the wait time was far too long, 15 minutes. read more

Buona - Sandwiches Near Me - Oak Lawn, Illinois

We always get our food to go and the orders are always marked correctly. Skinny bread with one each ordered baptized, dipped and dry.. one for each family member. One of my favorites to order for beef. read more

Buona - Beef with cheese - Sandwiches Near Me - Oak Lawn, Illinois

Last time I'm ordering from here. This is the third chance. The sausage on my beef combo was so bad it had to be old, it was inedible.

Multiple times now I have had horrible customer service by the girl at the window on 95th. Michelle G or Breiana G receipt says both names not sure which was at the window. She doesnt listen and when shes gets it wrong she just tells you to pull forward. Like youre not even saying that isnt what I ordered. I normally do not complain but after 3 or more times of rude behavior im over it. Don't work customer service if you dont like to do your job correctly. read more

What is this ? Give people what you charge them for, this was the size of a chip and this is supposed to be Italian ? Hard working people that go to a place to eat want to see there moneys worth read more

Buona - Sandwiches Near Me - Oak Lawn, Illinois

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I was very disappointed unfortunately!it was my first time there. I ordered the large Italian beef . But for the price it was very small and not very filling and expensive. I won't be returning to that place.they should charge less for an Italian beef that size was 11$it was like 4" read more

Visited for national beef day, you get 1 regular beef with 1 free topping. I got a regular beef with hot peppers dipped. The beef was good, meat was plentiful, and the peppers were very good. The beef itself was missing flavor it was very plain tasting. A lil dash of seasoning, and it would have been perfect. Also, I ordered online for a 1045 am pickup and even though they were VERY busy, my order was ready at 1045am. read more

Buona - Regular beef, dipped with hot peppers. - Sandwiches Near Me - Oak Lawn, Illinois

I go there for their grilled chopped chicken salad. It's loaded with all kinds of vegetables. It's enough for two days for me. Another good salad there is the strawberry avocado salad.....but it's only seasonal. If you're desiring something more than a salad, their hamburgers are big and generous. Also give their Chicago Dog a try. They also have great fries . You can't go wrong choosing Buona. read more

Brought my dad here for a Father's Day lunch last month after he told me that he really enjoys the food at this establishment. When we arrived, there was a line of cars in the drive thru but we wanted to go inside and sit anyways. We walked right in, no line no crowd and available seating everywhere. After we ordered, we found a booth and sat down. Our food came out within a normal time frame. After I took the first bite of my cheddar and beef croissant sandwich, I could definitely see why people like eating here. The flavor is definitely there and throughout the entire sandwich. My dad got a salad and the classic sandwich and ate it all. It was a really good time. Customer service was nice. The place was clean. Food was scrumptious. And the atmosphere was pleasant. I'm sure we will be back for more soon. read more

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I love Buona! Not only is their food great but their customer service is amazing. The employees are always so friendly and helpful. We patronize this location so frequently the employees recognize us and greet us with a smile. This is what customer service should be but unfortunately it is the exception and not the norm. Keep up the good work Buona!!! read more

Love their burgers couple times they forgot my stuff in the drive-through but still I go there young kids what are you gonna do one of my favorite spots for cheeseburgers? read more

Went here on my lunch break, went through the drive thru, and order my usual which is a chicken Caesar salad salad with an extra sauce and the order comes with a piece of bread so I get a side of gravy. They told me to pull around so I pull around and when my order comes out I look in the bag I'm missing my side of gravy I have to park and go in and get my side of gravy and I leave and go back to work I open the bag and I'm missing my sauce too. And now I'm late to get back to work because I have to go inside the restaurant. read more

I have been coming to this Buona since they first opened. Still the same great food and great service since day one. Recently I have been coming and there is a cashier named Sincere, he has the upmost respect and upbeat personality. Great vibes, his manager Brieanna was also respectful and helpful to us. Definitely will still come here to give them my business. read more

I came to this Buona on Tuesday after getting my car repaired. I had a promo in the app for a free item, so I figured I'd come try a few things. I placed an order for pickup through the app, and by the time I arrived my food was ready. I was so happy to see that they followed my instructions in the notes for a lettuce bun, and it was so well packaged in a plastic container. I also tried their chicken tenders which came with 6 pieces, and the portions were decent. The chicken was crispy on the outside and soft on the inside, and it's definitely a hidden gem. Most people don't come here for chicken, but I decided why not -- yolo! I'm so glad I tried it. I'm really hoping their Italian Beef menu will be a bit more progressive for those like me who needs to be a on a yeast free diet, hence why I went with a lettuce bun. I'd love to see an Italian Beef bowl, where you can still have all of the shbang without the bread. This location has plenty of free parking on premise, the restaurant was really clean inside and out, and there were plenty of tables and chairs for dining in. The staff were all so friendly, I was greeted right away when I entered, and while I made it to the pickup area another member of the team offered help at the pickup shelves. I'm blown away by the amazing service at a fast food restaurant -- keep it up! I also got really lucky that they weren't super busy yet around 11:30am. Overall, it was a great experience, and I'll definitely be coming back. I do recommend this place to anyone in the area looking for fast food, Italian Beefs etc. They also have several locations across the Chicagoland metro area. read more

Buona - 6 Pc Breaded Chicken Tenders - Sandwiches Near Me - Oak Lawn, Illinois

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Clean restaurant inside and out. Good service. They bring the food out to you and clean up the dirty dishes and table when you're done. The food is cook to order so it's always fresh. You can't go wrong with the Italian Beef sandwich or hot dog. They also have other items on the menu such as pizza, salads, etc. They also sell beer. read more

Buona - a sandwich and french fries - Sandwiches Near Me - Oak Lawn, Illinois

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I have been to Buona's a few times before, but had forgotten to to write a review. Well, today is that day...as my wife or I did not want to cook, we decided on Buona's since it had been a while. This time, though, I ordered online delivery rather than go pick it up as I normally do. I ordered the Cheesy Cheddar Beef, fries, and the Buona Beef Bites. My wife had the Avocado Pepper Jack Burger and some fries, also. We both also ordered a bottle of tea as well. For the food itself, we both felt that there were hits and misses. My wife let me know that her Avocado Pepper Jack Burger was good, but she said the burger could have used more seasoning. For me, the Cheesy Cheddar Beef was good, but I did not ask for it to be 'baptized', as I am not a fan of overly soggy bread. Thus, the sandwich was good, but could have been better because I think the soggy bread overpowered the taste of the beef. Also, there was way more cheese sauce than actual cheese...that ratio needs to be more cheese than sauce. The fries were pretty good, then the Buona Beef Bites were quite addictive. They're pretty much fried rice balls with beef and giardiniera stuffed inside, with marinara dipping sauce. I mean, I almost wish I had a few orders of that instead, they were that good. Finally, we both were disappointed that we received bottles of unsweetened tea...when the menu clearly said bottled tea and did not note that they were unsweetened. There needs to be a clear choice for whether customers want sweet tea or not. Overall, I am not sure that the food warranted the prices...and there are minor improvements that could be made to enhance the customer experience. I like the place, though so I'll likely be back at some point. Food...................................C+ Price...................................B- Ambiance...........................B Customer Service..............B read more

Buona - Fries with cheese sauce, Cheesy Cheddar Beef, and the Buona Beef Bites with marinara sauce. - Sandwiches Near Me - Oak Lawn, Illinois

The order is usually wrong and the pickup procedure for ordering online is ridiculous. Most of the time your order isn't ready at the pick up time they give you and then you basically have to wave someone down in the kitchen to go find your order. They never put them in the pick up shelves and you'd have better chances of winning the lottery than them having milkshakes available on a consistent basis. Also, having kids size shake only available if you order a kids meal is ridiculous. Just put it on the menu as a shake option. At least this location is better than the Western Ave one. But that's not saying much. read more

I've been here a couple times before writing this review. Despite it being close to home, I've never been here before and I know it's been open for a while. Sometimes If you end up going here, parking may be a hassle, definitely reccomend entering through the side street and park in the back . Lines will also take a while especially if you plan on going through the drive thru. I also prefer on parking and ordering to go. To be honest, this place is definitely pricey, the food doesn't come out quick but they explain in great detail on how they present there food as well prepared which I'm happy with. The food is definitely worth the wait too! The dine in experience is also good, great atmosphere, they sell alcohol which in my opinion is interesting. Staff, customers and everything is all great while dining in. Bathrooms are clean and you can get refills with your drink. read more

Buona - Sandwiches Near Me - Oak Lawn, Illinois

yummm!!!! chopped chicken salad was so tasty. restaurant was very clean and employees were super friendly. salad was affordable and the portion size was great. read more

Ordered takeout from this location. Service was quick and true to the estimated ready time I was given. Burgers and Italian beef were delicious. read more

Great American food place. We were there for an event but the food was very good, served family style

ZERO star's this place should be closedown bad food bad management sorry let me take that back NO management at all yes exactly what they told me we have no manager on duty never in my life heard that a restaurant has no manager on duty well here's the deal I ordered food 140$ worth of food. Double cheeseburger bottom bun stuck to the cardboard box it came in why wouldn't you use Styrofoam so terrible. Chicken strips hard as a rock not kid friendly at all they sucked really bad. Three pizza's can't lie they were decent but how hard is it to put sauce and cheese on a small piece of bread and throw it the oven for five minutes. Chicken avocado salad please stay away Chicken Caesar salad ok. Beef sandwiches are amazing but guess what I found out that they dip pork Italian sausage in the beef juice so now you just made my beef sandwich pork I don't eat pork so they need to post a big sign saying our beef sandwich's have pork grease all over them and there not the only beef joint that does this it's everyone who sells Italian beef I know heartbreaker!!!!! Last is the Cannoli's that I will post a picture of so I asked the young lady if they had dessert she said we do we have a tray of cannoli's I get home and it's a try of empty cannoli's and a side of pistachios and the filling so basically you have to make them yourself (science project) no thank you I called to speak to manager no manager on duty gentleman tells me I can't bring them back because we can't give out refunds he told me give me your number and I'll have the manager call you tomorrow and you can bring them back for a refund I told him NO I'm gonna bring them back today because I don't have room in my fridge for your trash and I really don't want to look at this embarrassment you call dessert's he said all I can do is have the manager call me tomorrow which is today still hasn't called me this manager might be to busy stealing money from us and going out to the bar he's got no time to work SHAME ON YOU GUYS DISGUSTING I'll post pictures read more

Buona - Disgusting cannoli's make them yourself stupid dumb people hate this restaurant - Sandwiches Near Me - Oak Lawn, Illinois

Food was bomb, really good. Will be back because of the food. Ordered a 7" beef sandwich with giardinera and side sausage everything was amazing. Staff was nice at register, but while sitting down we kept hearing one of the female workers arguing back and forth with a male in the kitchen then the female came out and threw something I'm not sure what but basically had a hissy fit on the outside of the kitchen for all the customers to see. It made us uncomfortable. Get a hold of your employees. Not a good way to represent a brand that is doing so many other things right. read more

I just finished your chop chicken salad with everything on it. But amazing mix of ingredients. The tasteful salad exploded with flavor. I travel all the time and whenever I find a place that provides great service and food, I leave a yelp review. I can tell you this, I wish they would bring Buona to California. They would make a killing! read more

The avocado burger barely had any avocado. Just 3 thin pieces covered in lettuce. Terrible customer service.

Traveled with family from Wisconsin and decided to stop in. I ordered the French dipped italian beef. It was delicious. The service was great. We bought our food to take out. I gave a 4 stars because I ordered my sandwich with peppers, but they didn't tell me the peppers were green peppers. read more

Always excellent. I like to eat in their dining room when I can to enjoy the fresh perfectly cooked french fries that accompany my dipped beef sandwich with mozzarella and hot peppers. I love Chicago and this is one of the reasons why. read more

This is my 2nd time eating at Buona. The first time was at the Beverly location. This time is my first time eating at the Oak Lawn location. I ordered a Beef & Giardinera pizza, then added spinach & mushrooms and requested the pizza baked well-done. I also ordered a chopped salad. I placed the order for Curbside Pickup. My order was ready when I arrived. At first glance everything looked on point. I started with the pizza and it was delicious! And by the way, I did not have to pay for the extra toppings. The salad was good, but it would have been even better if it was made with romaine lettuce, like the menu says, and not iceberg lettuce; it is my least favorite lettuce. I probably would not order it again; I like to get what I pay for! But the pizza will definitely be added to my Goodies list. Btw my total was under $19, less the tip. read more

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They did such a good job with curbside pickup. If you don't have their app I highly recommend to download it. You get $5 your first order and it enables such cool features and rewards. You get notified when your order is ready and when they have specials for rewards members. For every 100points you get another $5 off coupon. As far as the food goes, it was great also. Nice and fresh brought to the car right when we arrived. I ordered the Tuscan harvest salad, house salad, rigatoni marinara w meatballs, and rigatoni pesto cream. So delicious and every container filled up to the top. I loved the ease of picking up my food without having to call or get out or get in the drive thru. Just touch I'm here in the app and they guarantee someone will come out in 5min or less. They notify you when your order is ready so you don't show up too early. I'll be back soon! read more

Stopped in for lunch the place was empty around 2pm so service was fast and our order was made within 5 minutes. I tried the 5" beef and chicago style hotdog with everything. The beef was moist not dry and well seasoned with good flavor. I had hot peppers which gave it a little kick but definitely complimented the beef. The hotdog comes loaded with neon relish, pickle, peppers. The peach tea was brewed and ok hand add a splash of fruit punch and your all set. Overall good experience the beef might even be better than portillos. read more

Buona - Sandwiches Near Me - Oak Lawn, Illinois

Haven't been to Buona since January and I finally came out of the house to a sit down restaurant so I can get my Buffalo Chicken sandwich fix. Happy to say that employees continue to be welcoming as always and all employees are all wearing masks and following CDC guidelines. read more

Buona - Buffalo Chicken Sandwich - Sandwiches Near Me - Oak Lawn, Illinois

Italian beef dipped with green peppers What more can I say. The staff is friendly and it is one of a few that I go to for their beef sandwiches. read more

Service unmatched! The drive-thru line was very long, so I went inside and ended up getting all my food under 5 minutes. Great service! Emily went above beyond to get my order out quick and right!! Great place! read more