I've been to so many vets and Burbank is the only one I've felt most comfortable and trusted. I really love the vet techs team and vets. Dr Alvarado is my favorite and I know with absolute certainty my pets are in good hands. When I had to put my dog down, Dr Alvarado (who was not working on that day) made sure all the staffs and Dr Kumar is ready to receive us. Dr Shapiro was also one of the fun and wonderful vet. Sad that he has retired. I cannot imagine sending my pets to any other doctors other than Dr Alvarado. If she ever leaves Burbank, I'm going wherever she goes... Administration staffs are also very helpful and friendly. Mellisa was a great, great Manager!! I can't say the same about the new Manager (Jill). If anything, she might be the reason customers would leave Burbank. read more

Burbank is by far the best pet hospital around! The staff is great from the moment you enter. Dr Alvarado is by far the best doc my dog has seen! Very knowledgeable, caring and explained everything throughly! Amazing is an understatement!!! Thank you team! And keep up the good work! read more

Burbank Pet Hospital - Tina - Veterinarians Near Me - San Jose, California

I took my cat for discounted first patient exam. Vet asked me what I been feeding my kitten I said boiled chicken breasts with freeze dried chicken livers and chicken hearts he said that's too much protein and I should feed him commercial dry food because they're balanced nutritions I asked him what should I add then he said oh I have to talk to a nutritionist I left the clinic. Being charged for 45 bucks. I was mad and then I realized they're just doing their "jobs" and ofc in my eyes nobody deserves my cat. So I went on and did research myself and I did add alnutrin in his mixture later and now he's on balanced raw meals. So the first time check up was a good reminder for me that never to bring a healthy cat to hospital he doesn't need and the homework I had to do on my own read more

Dr Shapiro was very kind and gentle with my cat . The vet assistant was also very kind caring with Scooby and understanding of treatment options. The front office is professional. And friendly. I wouldn't say all vets and dr offices are like this but this place is definitely a place I would return. Hopefully a is well with my cat and I won't have to. read more

This is one of the hardest reviews for me to write. However the care, love and compassion EVERYONE at Burbank Pet Hospital gives to our babies is like no other. I've brought my animals here for about 10+ years now. A few years ago, my dog was diagnosed with diabetes. We worked with them for about a year to get her insulin dosage down. Bringing her in daily, every other day and weekly over that year. Giving her the insulin gave my baby 3 more years of a great happy tail wagging life. Shortly after her diagnosis, she lost her vision which started a whole new venture with a dog optometrist. A couple weeks ago, my dog started having accidents which was a red flag for something going on with her diabetes. Unfortunately, this time is was more serious. She had some antibiotics, which helped a little but she really was digressing. Sadly, we made the decision to put her down. Her favorite, Dr Fluegee was there to help keep her comfortable while she went over the rainbow. Honestly, I can't say enough about everyone here. Kate always greets us with a warm welcome and keep us. Maricela, thank you for always loving our baby. Bella, we love you and appreciate the care. Burbank is where you can count on your fur baby to have the best care! read more

Burbank Pet Hospital - Veterinarians Near Me - San Jose, California

If I could give more stars, I would! I will never be able to Thank these people enough for all the amazing care they not only provide for my dogs, but the MOST THOUGHTFUL CARE and attention to my (sometimes very emotional) needs. They are so full of love and dedication for what they do!! I truly cannot express enough how wonderful this place is! Times get tough when your fur baby isn't well... and in those times, I get THE MOST SUPPORT from them than anywhere else! HUGE SHOUT OUT TO DR. FLUEGGE AND MELISA B! You and your staff are AMAZING!! Also, a HUGE THANKS to Dr. Kumar and Dr. Shapiro. read more

I have to say that when I'm in a pinch with a sick pet, Burbank pet hospital always fits me in that same day! Dr Alvarado is really great with my pets is honest and down to earth with treatments... I have a 19 year old doggy, I thought I was going to have to put down, but she reassured me that he was still ok.. just old and anxious. She took blood work and said if she didn't know his age, she would think it was the bloodwork of a 6 or 7 year old doggy.. I have also taken my other dog Taco here as well. The only down side is that they do not have a website and you can't leave voicemails... it would be super helpful to update that stuff. Other than that, this is a great pet hospital! read more

Burbank Pet Hospital - My 19 year old Jojo - Veterinarians Near Me - San Jose, California

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They are the kindest people. The waiting room isn't fancy, but the staff and doctor are kind. They sincerely love animals. Great place Highly Recommend this Veterinary! read more

Dr.Shapiro is amazing hands down. He offers a lot of options and lets you decide the best route based on your budget.

Great staff and the doctors are wonderful. They take great care of my 2 pugs. This place is my go-to pet hospital for my family and friends. read more

I've been happily taking our dogs to this hospital for years but am contemplating switching after this afternoon! I had an appointment with their techs for the second leptospirosis vaccine for each of our two dogs. After I parked in spot #1, I called the Burbank phone number to let them know I was there, per the posted instructions. Two techs arrived instead of the usual one, but I assumed that was because I had two dogs to walk inside instead of just one. Wrong! They wanted to administer the shots right there, on the pavement of the parking area! I was pretty weirded out but went along with that plan. Our "pound pooch" whom we adopted just 3 months ago was first, and really freaked out getting the shot. That freaked me out about how dangerous it was for her to be just a few dozen feet from San Carlos Avenue during rush hour! Our second dog is much older and more used to veterinary procedures, so her shot went better. But before I knew what was happening, one of the techs had pulled out a second syringe and was giving her another vaccine! WTH?!? Dr. Fluegge had made clear to me just three weeks ago that "Emmy" was all caught up (as part of her yearly physical then) except for the second leptovirus shot which I had to wait three weeks to have administered. But the vet techs claimed that the second shot today was Emmy's DHPP which she hadn't had in three YEARS! I was quite sure she'd had it three WEEKS ago, per my over-the-phone conversation with Dr. Fluegge back then. So, I was freaked out that she'd just gotten a vaccine "overdose!" After a phone conversation with Dr. Fluegge once I got back home, there appear to have been three errors made: (1) the DHPP was due in May, so it didn't show up as due in April when Emmy was in for her yearly physical (but Dr. Fluegge really could and should have READ Emmy's records instead of just relying on reminders from their software; (2) the techs are NOT supposed to be administering shots on the pavement of the parking area; and (3) the techs really should have clarified with me what they were about to administer before they administered it! I too have been dismayed by Burbank's super strict adherence to 2020 Covid protocols here in mid-2022. I have zero face time with Dr. Fluegge, and not that much phone time either. While today was definitely a one-star experience, I'm giving Burbank a three-star rating based on all of the years of positive experience I had before the pandemic. But they really need to get it together asap! read more

We had been going to Burbank for Years and Dr. Kumar was amazing as well as most of the staff. Dr. Kumar was gone for a while with an illness so had some other doctors which were fine however we had to say goodbye to our sweet girl Kiela at only 6 years old awhile back and it was a Horrific experience one in which i have nightmares. Instead of Gently letting her slowly go to sleep before the final shot they came in while she was looking at me and shot her in the back with the biggest Dose I have ever seen, and I've had 8 dogs put down in the past so not stranger to it, and she immediately dove under the chair, and next thing I know Her tongue hanging out just brutal. Felt like an assembly line we do these all day long. She was not ready to go but had cancer in her Palate so was inevitable and was starting to affect her. This doubled the pain of actually letting go and we decided never to go back to Burbank. We lost another one of our pets to old age and had someone come to the house and they took their time, pain killer then sleep aid and then the final moment it was sad but peaceful and he was very comfortable. Kiela was scared to death of what was happening and I'm surprised I didn't explode but was a lot to take in . needless to say will never go back or recommend to anyone. Not just disappointing but will stay with us forever read more

They are wonderful. Kind of goes back to the more simple times and not these big extravagant vet offices that you pay for. Reasonable price, lovely front desk, reception area, and wonderful vets.. read more

I've had nothing but great experiences coming here for my cat Roscoe. Highly recommend! read more

Burbank Pet Hospital - Veterinarians Near Me - San Jose, California

Unfortunately I had to get my dog euthanized here and his experience wasn't good. My dog name was Hercules and when we brought him in, only 2 people were allowed in. When the doctor was getting ready to sedate him, Hercules was so scared and seemed very stressed out during his final moments. First they had him on the table to sedate him. It was a very uncomfortable situation because they didn't give us any blankets for him, nothing. It seemed like the doctor wanted to get it over with. Than when the doctor inserted the shot, Hercules was crying and whining so bad when he getting euthanized. I was terrified seeing him in pain when he was given the last shot... I asked the doctor if that's normal and apparently dogs will whine while being put down but Hercules was crying for 10 seconds before he actually passed. I was so upset and furious with how it went. I will NEVER come back here again and I do not recommend putting your animal down here. I'm not sure what the doctors name was, but it was an Indian man. PLEASE go somewhere else if you don't want to experience this much pain. Rip. Hercules. Also, they charge ridiculous amount of unnecessary things that your animal probably doesn't need. They just want your money. read more

Burbank Pet Hospital - Hercules - Veterinarians Near Me - San Jose, California

I love Burbank Pet Hospital. I have taken all of my pups here for regular vet visits, for tumor removal and emergency surgery! Every visit exceeded my expectations. From the front staff to the Vets, everyone is so caring and compassionate. I can't thank them enough for all that they have done for my fur babies. Things have changed post-COVID in terms of not being allowed in with your pets. They meet you at the car to retrieve your pet, payments are done over the phone and consultations with the Vet are done from the car as well. Although my dog didn't enjoy the experience, I felt like she was in the best care. Thank you Burbank Pet Hospital! You are appreciated! read more

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Burbank Pet Hospital has helped us numerous times with our Italian Greyhound pups. Recently our old girl Sinatra was suffering and the Burbank staff was able to help her cross the Rainbow Bridge.We appreciate the compassion that we received when we arrived and especially the sympathy card. Thanks for helping us with our difficult & stressful event. read more

I finally was able to get an appointment here for my puppy after he had a traumatic experience at a different vet clinic. They weren't accepting new patients for a long time so I was relieved when we got in, especially after reading so many positive reviews on here and Nextdoor. My experience was greatly disappointing and would NOT recommend this pet hospital. First incident, I had made an appointment for 2.5 weeks out. I called them a week later to see if there have been any cancellations so we could be seen sooner (my puppy's skin was getting worse). Sure enough, they said a spot just opened up 4 days before our previously scheduled appointment. Perfect. We get there on the rescheduled day, and they said we are not in their system and can't be seen because they're fully booked. I kept explaining that I spoke with a woman who confirmed my appointment (had the date/time of my call) but no luck. I was disappointed but I understand these things happen. Then, we finally arrive for our appointment. And they turned out puppy away immediately since he tried to nip at them out of fear. They sent us home with some sedatives for the next appointment. Again, disappointing but I get it. But what was annoying was that they weren't able to book us an appointment for another 2 weeks. Finally, when we went for the third time, a vet (who I think they said was a visiting vet) saw him and spoke with me for less than 10 mins. Gave him an injection and told me to call back and let them know if the skin improves. That was it, paid a $68 exam fee for that. I recommend taking your pets elsewhere. They don't seem to care, they are so busy it's hard to get an appointment that's not 2 weeks out, and their vet visit fee is expensive. The two stars are for the vet techs who were very friendly to me and my pup. read more

I really wanted to love this vet since it's the closest to our home, but after a year I have to be honest about the service and look elsewhere. Pros: Location, mostly nice staff, and Dr. Alvarado seemed great and knowledgable the one time I spoke with her on the phone on the first visit. Cons: Disorganized staff and office setup. Constantly placed on long holds and handed off to someone else when calling for a simple appointment. When arriving for an office visit, I check in, then wait a long time, and often need to remind one or two additional people that we're waiting and why we're there. Billing is disorganized. There is an app but it's not useful for meds, past history, or appointments, it seems used to market more services. Most staff are nice, some are curt and dismissive, others seem wholly uninformed or disinterested. In the last three visits, I have been asked repeatedly to remind a technician which vaccine my dog is supposed to be getting - which doesn't bode confidence. Parking spots are also very tight, so expect dinged doors. Overall, I just don't have sufficient trust in the office management to keep going there. read more

THIS place is great as well as the techs - my ONE, solo, itty bitty, but mostly obnoxious PROBLEM? Dr. SHAPIRO. This cranky old fart can go bite a fkn wall - he NEVER listens to me or any other female, it seems, when they talk - I'm not sorry Doctor Dumb-Dumb, but I LIVE WITH MY ANIMALS and I OBSERVE what is 'normal' versus 'abnormal' behavior in them. DO NOT cut my sentence off when you ask me 'What are you in for today?' - okay Einstein?? You wanna know? You wanna cut through some of the BS and get to a solution sooner rather than later? Cuz I do! Here's what's up: Take notes. Listen. Come up with ideas on what the issue is, then, GO. Get Drugs. That FIX IT. It's your one job bro...don't be a dick, that's NOT what I'm paying you for. Everyone else - BRAVO! read more

Burbank Pet Hospital is a great place to take your pet. It is located on San Carlos and surprisingly, there was plenty of parking considering the location. I liked how there are separate entrances for cats and dogs (less stressful for your pet). The assistants who work with the vets are kind and so loving with the pets as well. I did have one little hiccup however, it was quickly resolved and I was left feeling heard and satisfied with the action taken. I will definitely be going there for all of my pets' needs. read more

I love and miss this place! Best Veterinarian's I have ever met or worked for! Compassionate and knowledgeable... This was the very first clinic I ever worked for since coming to America in 2001 and I learned so much in my short 3.5 years... they include their staff in just about everything... the more willing you are to learn, the more you did learn...at that time even the front office staff knew a thing or two, thanks to the education the Dr.'s provided Dr's Kumar and Runyon (hiya Spike!) made the days fly by with one fascinating case after another... As for the clients... what can I say... they loved coming to see us and their pet's did too! Every clinic should aspire to be at this level or care! read more

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Brought my dog in for a check up as she had pain in her right front leg. The office was kind enough to squeeze me in due to my dogs pain. Upon arrival I was happy to see they had two different entrances, one for cats and one for dogs. Very smart as dogs love to chase cats and it's probably not the best thing for cats to experience as they're already nervous. As I checked in I was instantly greeted by the very friendly staff. They had me sit and wait a bit for an exam room to become open. We were brought to the exam room where we checked her weight and then her temp. I asked for a mussel due to a bad experience I had the other day at vet (Dr. Zeh) place closer to my house. I wanted to ensure they we got a thorough check up as my dog is 15 and is nervous like most dogs are. The ladies helped me get a mussel on and proceeded to check her temp. I was happy to see that they noticed her back legs were bad so one held her up by her stomach while the other took my dogs temp. Quickly after Dr. Kumar came in. He asked what the problem was as he began to check her out. Checked her vitals, legs as I explained the problem. Throughout his exam he was very patient and courteous. He didn't push tests or immediately state anything about running or doing anything for extra money. His primary concern was the check up which was appreciated. After a check up he prescribed some anti inflammatory medicine to see if that will help. If she doesn't improve he suggested X-rays to see if something else may be bothering her. He mentioned that due to her age she's doing pretty well and sometimes the tests will show things we don't want to see but it's only normal at this age for a dog. I brought up the taboo topic of quality I life and he said we may need to discuss that at our next visit but let's see how she does with the medicine. Dr. Kumar and his staff at Burbank Pet Hospital are amazing. I loved how patient, and caring they're. I also felt comfortable with their fees and also the price of medicine. It was a decision that was left up to me and not stuffed down my throat as the only option. I highly recommend Burbank Pet Hospital. Thank you to everyone there for being so loving and caring. read more

We've been coming here for several years now and have had multiple animals seen here. We've only seen Dr. Kumar and the female vet. Today we had to make a last minute appt for our 12yr old dog who is very lethargic and sick. We were seen by Dr. Shapiro who was extremely condescending and rude. He felt the need to point out that she has a lot of tartar build up (that has nothing to do with her puking bile and pooping blood!!) and scoffed at the fact that she hasn't be spayed. I mentioned to him that we found a dead mouse in our backyard which led us to suspect possible rat poison. To which he responded "just because you found a mouse in your backyard doesn't mean it's rat poison". Thanks jerk. I was also informed we'd be getting a call today with blood test results for at least 2 of the 3 pathology tests. I've yet to receive a call, meanwhile my dog is getting worse. I'll be giving Dr. Kumar a call tomorrow as I find this unacceptable and I know this place is better than what this cranky old Doctor displayed today. 2 stars for the 2 doctors that have the ability to treat their patients owners with respect. read more

I recently moved to the Burbank area (unincorporated within San Jose) and needed a vet. This practice was nearby, and the yelp reviews were excellent overall, so I gave them a try. The staff was extremely pleasant, I didn't have to wait long to be seen, and the doctor (can't remember her name, have to check) seemed highly competent - I'm not a vet but I am a former scientist). I am happy with my new vet - and when Shadow is healthy, we can walk there, so that's a plus. Pleasant staff. Good doctors. Convenient. Five stars. read more

I've been using Burbank Pet Hospital for well OVER 13 years and I wouldn't take my babies anywhere else. Dr. Kumar is a great Vet! He always takes time to answer all of my questions and he's always very kind and gentle with my cats. My mom has been taking her cats to Burbank/Dr. Kumar for just about as long and feels the same way. When my mom rescued her second cat, Lucy, she was near death. She was so cold, anemic, flea ridden and malnourished that her body temp. wouldn't even register on the thermometer. We were all certain she wasn't going to make it but thanks to Zoe, one of Dr. Kumar's Vet. Techs. who took her home with her and cared for her 24/7, little Lucy made it! The ENTIRE staff is extremely friendly and you can tell they truly love animals and their job. I have referred so many of my friends to Burbank. I LOVE this pet hospital!! read more

Burbank Pet Hospital - Cheetoez! My baby boy. - Veterinarians Near Me - San Jose, California

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I've been bringing my furr-babies here since forever. For being a Vet in the Bay Area, they are surprisingly reasonable (BTW, reasonable does not mean cheap... no such thing). I have had to take Rupidoo and Princess Puffin Stuffin Heimer here a few times and each time I know they are in good hands. Even though it breaks my heart to see them cry as they get a thermometer up their pooper, I know that it's for good cause. In all seriousness, this is a great pet hospital, and totally worth every penny. read more

This is an awesome pet hospital!! They are very nice and genuinely like the animals. One of their best features is separate entrances and waiting rooms for cats and dogs. Although my dogs have been very friendly to all animals, this does keep some stressful events from happening. read more

Love Dr. Kumar. However, when my dog had to be taken to an emergency vet, I called and they could not see me for 3 months. The emergency vet said I had meds for two weeks and would not renew medications. I called and found no help. I was told to find another vet. They are just too busy. read more

I came in for one reason and the doctor found something else not related to the itching (I even told him where the itching was) and spent close to $200 for him to shave a patch and recommend ointment to a little cut!! This is a scam provider. My dog is itching in the same place I indicated, it's not normal, and all the doctor could say is it MAY be an allergy. He saw a cut on the back and assumed that was the only issue and sold me ointment...no different than a scam garage finding anything to charge you a buck. BEWARE. Im out $200 for some tiny cut that healed not even a day later!! I mean the doctor even showed me it was scabbed up already..save your money people! read more

I have been taking my kitties here for almost 10 years. Dr. Fluegge is wonderful. She is always so caring and listens to your concerns. She is so knowledgeable and explains situations, treatments, or options very well. I have never felt pressured or that anyone there was pushing anything extra to do or buy, only what my kitties needed. I have had a couple of emergency situations over the years where we were either squeezed in, or if they were closed when it happened, they were in contact with the emergency animal hospital and knew what was going on by the morning. When it was time to say goodbye to one of my kitties, she was so professional and empathetic at the same time. Additionally, she personally called me the next morning to check in on me, and also to let me know the results of a test. This helped reinforce that the right decision was made, so that I would never wonder if I did the right thing. I so appreciated this. The ladies in the front are amazing as well. They know you and your pets by name and are so welcoming and personable. I have had a couple of appts with Dr. Kumar as well and received excellent care for my kitties with him. The care is top notch. My Smokey and Marleau deserve the best and this is why we go here. read more

Had recently taken my dog to the ER and couldn't find out what was wrong with him. A friend recommended Burbank Pet Hospital and let me tell you... the staff was very knowledgeable and immediately identified a torn nail in which his paw was infected. They took care of Business. To top it off the staff were very friendly! Highly recommend! read more

We moved to San Jose from out of state in 2018 when our dog was 4 years old. We were nervous about finding a new vet and clinic that showed the same kindness, honesty and skill that we had become accustomed to in our former residence, but Burbank Pet Hospital was all of that. We never felt pressure to proceed with certain therapies and found them to be very trustworthy and reliable. They were always gentle with our dog, and he loves going to their clinic. We are grateful for the great advice and care they have provided over the past couple of years and would certainly recommend them to others. read more

Burbank Pet Hospital is the best hospital in the area if you ask me. The level of care and communication is second to none. Dr. Fluegge and Dr. Kumar leave no stone unturned when it comes to your pet's health but are also understanding of financial difficulties and are willing to discuss options of various costs. They do not push procedures or diagnostics, but if you're willing to do a full workup (bloodwork, x-rays, medications, or whatever else they suggest) they can do their best work and they really shine. They are knowledgable, kind, and able to put things into terms the average non-medical person can understand. My biggest frustration at other hospitals is receiving lists of what my pet needs without any explanation of what anything is, plus an added layer of guilt if I don't feel like something is necessary. That will not happen at Burbank Pet Hospital. The doctors actively include the clients in decision-making, and you will feel that you are part of the team when choosing action plans for your pets. read more

This is a wonderful vet. The folks are always super nice and provide quality care for dogs and cats.

This place is a little too rundown for me and I am surprised it rates this high on yelp due to the condition of their offices. But maybe people have lower standards of cleanliness for their pets than they do for their pediatrician or general practitioner. I was new to SJ and this was the closest vet to my place, at the time. So I brought my cat here for a couple years, and loved Dr. Fluegge - she was so nice and caring and seemed to really like my cat. She was the reason why I stayed with Burbank even as long as I did. Then we ran into a few health issues and I was not happy with the explanations and the course of action (which was "not much you can do other than pay a ton more $$ for more tests that probably won't show anything conclusive.") So that, combined with the not so great interior (old, like someones grandmother's house who had LOTS of cats/birds/dogs/guinea pigs that had been "cleaned" by dumping large amounts of bleach/pinesol/other smelly cleaning products on the floor/walls/surfaces. ick. It's small, it's dark and dingy from the street, the floor inside is in disrepair etc.) I decided to try a different vet. The vet at the new bright/sunny/clean/non-smelly/happy-place helped diagnose and treat the elusive issue and seemed much more professional and knowledgeable. Caveat - I did see about a year ago that Burbank had some scaffolding up - perhaps they've remodeled. Let's hope so - for all the people that still give this place 3+stars. seriously? 3+? I humbly disagree. My review would have been 1 star if it weren't for Dr. Fluegge. Bottom line - you can do better - shop around. read more

I used to take my cats to the Burbank Pet clinic back in the '70's, when I lived close by. The current staff and owner(s) must be completely different by now, but I needed to take our 9-year old cat to a vet. It's hard to rate a place like this, since pets can't talk. But I want to rate it anyway. Our current vetrinarian was out sick, so I took our cat to to another vet. They kept her overnight to observe her. They also did some blood work, and some additional tests. I couldn't be present (that stupid virus again), but when we got the cat back, she acted fine. They had done a lot of tests on her, but she acted normally when she got back home. That vet couldn't continue with her because they lacked of some kind of equipment, so I took her to the Burbank Pet Hospital next. They also kept her overnight. I dropped her off at the front door (the virus again), and went home to wait for a call. The next day we got a call: we could pick her up. I jumped in the car and drove over there. But when I picked her up to take her home, she was frantically banging against the sides of the carrier. On the way home I got so concerned that I opened the carrier so I could hold her in my lap, to try and calm her down. Big mistake. She acted like I was a monster after her. She banged around the car just like she did in the carrier. I finally got her home after she went and hid under the passenger seat. But it took both me and my wife to get her out from there. When we got her inside she calmed down a little -- but she was terrified of both of us! We've had this cat since she was 8 weeks old. She's never been afraid of us. We've always treated her with love and affection, and we've never done anything to hurt her or scare her. But it took two full days before she would even stay in the same room with either of us, and it took a week before she trusted us like she always had before we took her to that place. My wife and I have both had cats as pets, both before and after we first met. I've had cats for more than 45 years, and my wife has had cats for 50+ years. We understand them as well as anyone. We know how to treat them, and we've never been the least bit unkind to this one. They're not like dogs, but they can learn just as much, with lots of patience. Love, patience, food, and a calm environment are the only things necessary to keep a cat happy and content. Anyway, that was a couple weeks ago, and our cat has finally morphed back into her old kitty self. She's friendly, trusting, and playful again. But it's clear to us that someone at Burbank Pet Hospital badly mistreated her. She has NEVER acted anything like this in the past, even though we've taken her to lots of different places, and we boarded her overnight several times. She's always returned as the same friendly cat we dropped off. Not this time. Unfortunately, pets can't talk, so we'll never know who mistreated her, or what they did to her. But someone did something very bad to her (her claws had been trimmed, too. But she puts up with that fine when we do it, or when we have other vets do it. The thing is, we never asked to have her nails trimmed). I volunteered for three+ years at the Silicon Valley Humane Society (on Ames in Milpitas). I learned that there are psychos who should never be allowed near animals. Those people are rare. But they exist. That's what I kept thinking about when our friendly, lovable cat suddenly began acting like all humans are scary, evil monsters, after only 24 hours at Burbank Pet Hospital. We'll never take a pet there again. It's not worth the risk. read more

I'm on the fence here. I took my cats here for years even after moving to Campbell and then Sunnyvale. I felt that they were affordable and did not surprise you with tons of hidden charges like some vets I've encountered have and they are very friendly and helpful. Having just moved to sunnyvale I'm desperate to find a new vet but my reasons for not trying Burbank again are as follows. 1. Low tech, When my cat was sick they did not have the equiptment to see what was wrong and said that the person that did wasn't able to come for a few days to bring it. 2. When I got married my cat got in a fight and got an abcess. I took here there and they treated her and said that in a few days the abcess would need to be draind. I decided to then board her there so they could give her meds on time and drain the wound. Well being a super cat mama I called the clinic from Maui on the day they should drain the wound. Had they done it? No! They had forgotten! I told them wtf am I boarding her then if your going to forget to take care of her! I might have just left her at home! That was an incredible turn off to me of their attention to the pets needs. I've had good service here, and they have always tried to fit me in when any unexpected cat emergency happens just a few situations that cause me to give them a lower review. read more

My poor greyhound spontaneously started limping Sunday morning. By Sunday night, we noticed her leg had started to swell. We called Burbank first thing Monday AM based on the reviews and references to Dr. Kumar's skill with greyhounds and were offered multiple options for appts during the day. When we arrived, the ladies working in the clinic helped us carry our dog into the room since she was unable to get out of the car on her own! Our appt was at 3:45 and we weren't seen until after 4pm but it was obvious they were busy. Dr. Kumar was thorough, pleasant, and gave us a couple options on how to treat our poor girl. He gets 5 stars for compassionate, conservative care. The facility was old and felt cluttered but we still plan to return based on the care we received. read more

I visited here because it was close to home and read decent reviews on Yelp. I'm here to say I'd go back, and Dr. Flugee is direct, to the point, and a great vet. To all who say this place is 'run down'...as of 2012...it has new paint, tile floors, etc. But the place is OLD. Note: animals WRECK stuff. Can you keep a house 'perfect' with dogs, cats and such day in and out? I don't think so...most vet places take a real beating! If you want 'plush' interiors and new buildings/furniture...you will PAY for those ammentities in the bill. I brought in my cat due to rapid weight gain, frequent urination and drinking tons of water. To top it off, I've been unemployed for 3 + years and dreaded going to a vet knowing what costs were. Dr. flugee was very nice, listened and I told her directly, I was job less and wanted to keep the tab minimal. However, I needed a blood test, which is usually 3 figures. My cat has been combative, and her assistant had a towel at the ready...gently gathering up my kitty for the test in the back room. They weighed my kitty but I didn't see a temperature taken with an anal thermometer. They got the blood and we also discussed a funny skin rash the kitty had. they also shaved her rear end which was messy...she is so old and fat, she no longer cleans herself there. At other vets, I'm charged for the 'hair cut'. Not here.... The Dr. gave me an antibiotic...after I asked WHICH form was the less expensive option. Pill was. If you are a pet owner, YOU need to be in the drivers seat and be proactive with the Dr asking for what you want. And be honest with your finances. I'm unemployed which is much different than being 'cheap'. The Dr. told me the test would be ready Monday...and I was called PROMPTLY at 8:30 Am with the test results...my cat was borderline Diabetic. I would glady tell anyone about this good 1st time experience. Again, you need to be in the drivers seat with being open and honest about how much you can or will spend. After telling me she included an FIV test, I asked for it to be removed due to it not being necessary. There was no issues or arguments. Too many whinny people on Yelp who want ton's of 'plush ammentities' and cheap costs...that's kinda like champagne taste and beer budget. This vet did a great job and $200 later, I know my cat needs a diet change among other things and is being treated for a skin rash. read more