I brought my wedding into Ray looking to be reset. This man is unbelievable! He worked with me…read moreon the design then created a wax up. The finished product was beyond my expectations! I couldn't be more pleased. Thank you Ray

Ray is the owner and jeweler. They are a long time business in Arlington Heights for a reason…read more Fair, honest and personable. Ray is the only place where I buy jewelry.

Best experience I've had with a jeweler. Customer service is A+ and I can't emphasize enough how…read morewelcoming they are the minute I walked in. Dan and Roman are the best! They are honest, knowledgeable, and absolutely know their craft! I brought in a vintage diamond and they helped me select the best mounting within my budget. It turned out simply beautiful! Thank you so much!

Absolutely excellent customer service that is very rare to find these days. They fixed a diamond…read morependant for my wife and rushed the repair so that she would have it back in time before she would deliver twins. I mistakenly came to the store 30 min late to pick up the item, and even though the staff was ready to leave, they still stayed a few min behind to get me the pendant. The finished repair looked amazing and the item looked even better than when it was brand new. Even though this was a tiny repair, they have earned my business for all future jewelry needs. Highly recommended and can't say enough good things about them.

I brought in 2 very delicate pieces of jewelry which needed repairs this past Saturday afternoon…read more One piece is a 10K gold antique Virgin Mary charm that I wore daily since 2012 and another piece is a tiny pearl earring that needed to be glued back to its post again. Both items were finished and in restored beautiful condition by Tuesday afternoon. Very pleased with the services I received These people can sodder back gold and take care of delicate antique jewelry.

I had my watch batteries replaced here for the first time ever! (I used to go to their Woodfield…read morelocation, but unfortunately, that location closed during or shortly after the COVID Pandemic.) Luckily, my new job is located just 15 minutes from this location and I was able come here during my late lunch hour and have them replace the batteries in my Rado Diastar Chronograph Watch and Philip Stein Chronograph Teslar Watch! What was great was that the Lifetime Batteries I bought for them from the Woodfield shop were still valid and so I was able to get them replaced for free without having to start over again! Very honorable business! I do plan on bringing my other watches in my 40-50-watch collection, even if I have to make the shlep up to Vernon Hills -- it is well worth it! This location is in a great mall, with a lot of great stores and restaurants all around it to tide me over while I wait for them to work on my watches. (For this visit, it only took 30 minutes for the awesome lady who helped me out, to replace the batteries.) Also: The Lifetime Battery deal they have is a great deal; glad I don't have to pay for a new battery every time it dies -- such a great value!

Wonderful service! The pin on my very old Movado watch recently came out. Prior to this time, I…read morehad it fixed a few weeks ago, at another local jeweler. I was frustrated it lasted only a few weeks, so I thought I would try another jeweler. I was immediately greeted when I walked in. My watch fixed within 5 minutes and I was not charged for the service. This kind gesture was a surprise, but greatly appreciated. While my watch was being repaired I had the opportunity to browse and the jewelry was beautiful. I will definately return to Flaherty!

Very nice and friendly staff. Many unique jewelry pieces. We were only there to change a couple…read morewatch batteries. Unlike other places that price differently based on brand, Flaherty did not and I really appreciated that. We were in and out within 10 mins. Would highly recommend!

The only place I will go for advice, cleaning, or purchasing of jewelry. My family has been going…read morehere for years. Jon is an expert who you can trust to give you the best advice as well as fair advice. I recently asked him to replace a diamond on my wedding band, and he told me all he needed to do was rotate the diamond. He could have easily told me it needed replacement, which would have cost me way more, and I would have had no idea. He is honest and dang good at his job.

I began researching jewelers in the area to resize my engagement ring and found TDC on Yelp. They…read morewere the first place I called because I saw Jon takes the time to thank reviews--I thought that was awesome. When I called, the first thing Jon did was talk me through the process of resizing a ring based on the metal type and style. He was very informative and kind. I called a couple of other places and immediately knew Jon was the go-to person. I took my ring in a few days later. The building did through me off (it's a big office building, when I expected a stand-alone store. Just FYI incase you think you're in the wrong place.) Inside of the store had a great atmosphere and Jon again was super helpful! The ring was ready in 4 days and when we picked it up, he also helped us look through some wedding band ideas for my fiancé. We may go back to get his band from TDC. If not, we know we have a jeweler we can trust for future needs. Thanks for a great experience, Jon!

Everything went well, my first time there. They definitely…read moreoverachieved my expectations. Watches were great, excellent customer service. Professional and knowledgeable and friendly!! I will definitely go back for service. Kaytee!!!

When looking for luxury watches, Burdeen's in Buffalo Grove is the destination. My fiancé and I…read moreworked with Evan on purchasing a Grand Seiko watch for our wedding. Burdeen's is the sole authorized dealer in Chicagoland for Grand Seiko watches so we knew this was the place to buy. They have a large display in store to try on many of the watches in stock. Evan was knowledgeable about the craftsmanship that goes into the watches, the backstories of inspiration for each, the mechanical differences, elaborated on the brand's warranty, gave suggestions on how we could best purchase the watch, and handled procuring it in a timely fashion. He was easy to work with, very personable, and made our whole experience great! We cannot wait to work with him in the future as we build a collection!

Extremely Disappointed - My Ring Was Irreversibly Altered Without Consent…read more I went to MJW to have my engagement ring resized and made it explicitly clear that I did not want to lose the sentimental engraving on the band. I originally requested a specific type of resizing setting, but the staff informed me that setting would compromise the engraving. Since preserving the engraving was very important to me, I chose an alternative resizing method that was presented as safe for the engraving. To my shock and heartbreak, when I received the ring back, the entire engraving was gone. When I questioned this, I was told that the bottom of the ring had to be removed and replaced, and that I had agreed to this. That is completely false. The only reason I chose not to go with the original resizing setting was to protect the engraving. If I had known they would remove it regardless, I would've gone with the setting I actually preferred. This wasn't just a minor miscommunication--it was a complete disregard for what I clearly stated was important to me. To make things worse, my husband paid in cash, so they are refusing to offer any refund or even partial compensation. I am devastated that something so sentimental has been permanently altered without my consent. Please be cautious if you're considering bringing meaningful or heirloom pieces here.

I finally decided to get my gold wedding band correctly sized. Staff was very friendly and answered…read moreall my questions. The ring needed to be sized up. I had my band engraved 35 years ago at the time of our wedding. They were able to keep the engraving which made me very happy. I will come back with any repairs I need in the future.

Great team to work with! They educated my fiancée and me every step of the way and made the entire…read moreprocess easy and stress-free. The ring turned out perfect, we couldn't be happier. Highly recommend!

Mr Jim Mitchell has made rings and necklaces of my dreams. He rebuilt my engagement ring when…read morediamonds were falling out from the band (bought from another spot) it was perfect after he helped with that and I have not had a problem since. He also made a custom wedding band, anniversary band and 2 necklaces for gifts. He is the best! Everyone who works here is so helpful and kind! Mary and Michelle are the best to help you out!