Vlad is an expert! He's honest and knows his craft! 100% trust him and his work! He just replaced…read moremy Ebel battery & cleaned it!

Very friendly and great, quality service every time I have been in. I would definitely recommend…read morethe Watch Doctor Inc.

Roman took care of me! I brought in my grandfather's 1950s 18k Omega Seamaster. It's been in the…read morefam for three generations and it needed a cleaning to take out that ancient whale oil gunk (I'm not kidding, but remember it was 70 years ago), oiling the movement, and adjustments as needed. He also replaced the mainspring just as a matter of course (which he said he was going to do, and indeed, as Omega always does when you send the watch to them, no matter what). He quoted a figure, I gave him a deposit, and he gave me a date of two weeks out (which is awesome for a C/O/A job on a 140-part movement). I later phoned in that I wanted an Omega buckle on the new wrist strap. He tracked one down! And the balance? Exactly what he promised, even though he replaced a part that he didn't initially see was faulty. He returned all the replaced parts to me. This man took care of this watch as if it were his own. Next up for him is my grandmother's mantel clock. If you take a glance around his shop, you'll see the man knows a thing or two about mantel clocks as well. I 100% got my money's worth from this experience.

My 17 year old son was taken advantage of by this shop, He brought a wristwatch to the shop because…read morethe battery was dead and he was sold a service of $300.00 to fix a watch that was not even worth $50.00. The business owner demanded a $20.00 deposit from him at the time of drop off. When I heard of this I went to the shop the next day to tell them not to proceed. The shop returned the watch but they refused to return the $20.00 deposit.

Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

Unfriendly staff. Won't go back because of the negative attitude. It was my first time there and I…read morefelt like I was bothering the young man who waited on me.

My daughter has two watches in need of repair. One the clasp needed to be fixed and other the glass…read morecasing. I relied on Yelp to help me find a watch repair place and was not disappointed. Walking in I felt I stepped back in time. There were so many watches and clocks from years ago. The gentlemen looked at the watches and honestly shared one watch would cost more to repair than it was worth and was able to fix the clasp and replace the battery in minutes. I definately will return the next time I need a watch repaired.

Joe was very knowledgeable about my vintage watch, He checked to make sure it was running properly…read moreand he installed a new band with a quick release connector that fit perfectly,I could not be happier with service I received, I would recommend him to repair any time piece that you have.

I love my ring!!! My fiancé picked/designed it with the help of Evelyn from CD Peacock. She did an…read moreamazing job and I love that I could see the process all the way through with the extra stuff they give! It's so beautiful and I've had it for about 10 months and it still looks just as brilliant as the first day! Thanks, Evelyn!

Excellent service! Went in for a Christmas gift for my husband - original watch was not in stock…read morebut left with something even better due to the help of Sylia and Nathan

Excellent service! Gorgeous store with beautiful jewelry and luxury time pieces. Went in for a…read moreservice on a watch and it was done right on the spot. Kat and the team were great!

Everything went well, my first time there. They definitely…read moreoverachieved my expectations. Watches were great, excellent customer service. Professional and knowledgeable and friendly!! I will definitely go back for service. Kaytee!!!

I honestly wish I can give more than 5 stars. In short, my now fiancé and I are extremely lucky…read morethat we were referred by a friend and met an incredible jeweler like Jon. He is absolutely talented, trustworthy, honest, and super passionate about his field of knowledge and work. We walked in not knowing so much about the whole engagement ring selection process, but he made us feel very comfortable upon arrival and kindly gave us the much needed informative session before we started looking at any specific pieces and discuss wants & needs. Jon was able to give us a step-by-step guide through the whole process. He did not ever push us to make any decisions (you can't find this with other jewelers) and gave us plenty of time to think through and genuinely wanted us to make the decisions that was best for us. He kept in good communication through everything and never missed a single detail. He was able to always answer my questions and reassure my worries and made sure we were comfortable and confident in our final choice of diamond and setting. We truly thank him for all the effort and work that he has helped us in creating our memorable piece and valuable experiences. We cannot be more happy for the outcome and are absolutely in LOVE with everything that we worked on with Jon thus far! (Plenty more in future including our wedding bands) I would (and have) HIGHLY HIGHLY RECOMMEND! *picture doesn't ever do it justice, but it it looks this great in picture, Enough said :) *

The only place I will go for advice, cleaning, or purchasing of jewelry. My family has been going…read morehere for years. Jon is an expert who you can trust to give you the best advice as well as fair advice. I recently asked him to replace a diamond on my wedding band, and he told me all he needed to do was rotate the diamond. He could have easily told me it needed replacement, which would have cost me way more, and I would have had no idea. He is honest and dang good at his job.

My partner and I went to Diamond's Direct to look at engagement rings really with no intention of…read moremaking a purchase, but just to do a bit more looking around. However, Liza who assisted us was incredible in answering questions, working with us in regards to our budget, and helping us craft the perfect engagement ring. She was not pushy, she understood the moment, and was just all class. Needless to say, I and my now fiancé couldn't be happier with the ring we got. We look forward to returning for our wedding bands and encourage anybody reading this to at least step through the door as well!

I can only review based on my visit and recent experience at Diamonds Direct, but I did not make a…read morepurchase. DD hosted an after hours event with the Schaumburg Business Association, and I was so impressed with the staff, beautiful store, and charcuterie and wine spread they had for this event. The store is beautifully laid out, and the jewelry and watches are showcased beautifully. I enjoyed talking with Diamond Expert Diyae and will hopefully return soon for a gift or purchase. Check out the special necklace to support non-profit Gigi's Playhouse. It's nice to know the leaders and employees at this store care about their community.