1. Burdick Mitsubishi

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Cicero, NY

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Burdick Mitsubishi

5.0 (2 reviews)

Services - Burdick Mitsubishi

Bumper repair

Auto frame testing

Rear-end damage

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Northside Collision

Northside Collision

(19 reviews)

I had an incredibly disappointing and suspicious experience with Northside Collision. My 2021 BMW…read moreX7 was sent here as part of a USAA claim, and the level of service was unacceptable. The front right side of the vehicle was damaged. First, after the vehicle sat at their shop for weeks, they admitted on December 23rd that they did not even have a technician available to work on my car and couldn't provide a start date because they hadn't even started disassembly. Second, the estimates provided by this shop were highly questionable. The estimate jumped from $20k to over $33k without any work being performed. Most concerning was that they included "damages" to tires and rims on the left side of my vehicle--a side that was never involved in the accident. When I sought a second opinion from a BMW certified shop, they confirmed that the "mechanical issues" (specifically a steering shaft replacement) Northside claimed were necessary were not supported by the test results. It felt as though this shop was working in tandem with the insurance company to inflate the estimate just enough to "total" the vehicle rather than repair it. Between the lack of staffing, the inconsistent communication from Marie, Christopher, the manager Nate, and the inaccurate damage reports, I would strongly caution anyone--especially those with luxury vehicles--against using this facility.

I went there to show them my windshield end of May it was leaking (they installed the windshield)…read moreso they made an appt for 3 weeks later to bring the car in appt was on Monday at 8am, it's now Wednesday & I have called twice to not have my calls returned and someone just told me they haven't even looked my car! Why did I need an appt then? And why can't anyone return a call?? Don't recommend this place!!

Burdick Mitsubishi - car_dealers - Updated July 2026

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