This place is pretty decent. The burgers are huge yet fairly good, but man, those sides are usually what I look forward to most. Their sweet potato fries are some of the better ones I've had, and the onion rings are really fresh, too. The service staff is mostly youngsters, so forgive them if they get distracted. They'll definitely get you started off right, at least. You might be better off just ordering take-out. The place is huge, and most often a bit empty if it's not dinner time. The decor is nice...albeit a bit mismatched but it's sets a casual atmosphere and the visible grill area is a nice touch. read more

What do people not like about this place, everything was good, tasty and great portions. Service was excellent place was super clean, and they are friendly. Prices are good and they even deliver. I have zero complaints. read more

Massive burgers! In this case bigger is definitely better. While the burgers aren't the most flavorful ever made, their sheer size and the great toppings really knock it out of the park. Not only are the portions magnum, the menu has about 567,391 options too, which is a good thing. If burgers aren't your bag, try a philly cheese steak, a monster salad, or even clam strips. This place has everything, the fantastic variety saves what would normally be a standard burger place and makes it really unique. Review used to be 4-stars, the quality has gone down a little (and so has the service), but the variety is still great. It's a good casually place to go for lunch every now and then. read more

I wanted a "homemade"like burger. NOT fast food. My daughter took me to Burger Island in Rowlett...OMG was this an excellent choice...heck yeah. Fresh ingredients from ground beef to veggies to hand cut fries. The setup is where you can see everything a d watch the cooks prepare your menu items We had traditional cheeseburgers-HUGE. My daughter convinced me one order of fries would be enough for two us..she was more than right. The special seasoning on the fries really good, no clue what it was. Since it was my first time here I didn't want to venture away too far from the basic burger and fries but the menu offered extensive list of burgers, chicken sandwiches, salads and sides. The restaurant itself was clean, spacious, plenty of window seating. Courteous staff..very important! read more

This is one of those chains you have to judge each location as a stand alone. I have eaten at several of their shops and this one stands out for consistently serving good quality food. The wait staff are always attentive and the prices are very good. read more

How hard is it to get the order right. This is the second time I've ordered from here and specifically asked for extra crispy tator tots and have not gotten them. I ordered a burger with no onion and guess what it had onions all over it. We use to eat here all the time but the lack of attention to detail on my last few visits will have me not going back here anytime soon read more

Food is always great but the customer service isn't. We were looking at the menu while we waited in line, the guy taking orders asked if it was for here or to go and we told him we aren't sure, and 5 minutes later another rude blonde girl asked and we said we dont know and she said " IS IT FOR HERE OR TO GO " again, won't be back read more

This is one of my absolute favorite burger places. Burgers are always fresh, the sweet tea is amazing and they load you up with French fries or tater tots whichever you choose. My husband loves their sweet potato tots. Service is pretty quick and you can look directly into the kitchen watching them prep your burger in front of you if you choose. read more

One of the best phillies I've ever eaten. Hands down. The fries had good flavor, but were limp, soggy and not crispy. Disappointed about that. Friendly service. read more

Burger Island - Philly - Burgers Near Me - Rowlett, Texas

Good food but 9/10 times you go, you get terrible service. Tonight I went and I get the same thing every time. I was then told they had no such thing as a side salad (even though I get it every time) and then they charged me an extra $8 more than what the price usually is.. we explained that can be correct because we get the same thing every time??? The guy was rude and not helpful. We just paid it and left because you can't fix stupid. Will not be returning. read more

The chicken fried steak sandwich and fried pickles are great! Food is always good. Recommend!

My helper and I were working out in Rowlett when we happened upon Burger Island and were pleasantly surprised. As mentioned by several others here, the service is awfully slow, good thing we weren't in a hurry. We ordered an appetizer of onion rings that weren't brought to us until the burger came out. Nonetheless, that was the best burger I've had in years. We got a mushroom with onions and cheese. and shared it. Half of the burger was more than enough to full us up. The onion rings were good, but the burger was the star attraction. The meat was completely cooked yet juicy and flavorful. The condiments were fresh and tasty and even the bun it was served on was fresh without being soggy. Observing the cooks behind the counter as we were leaving reinforced how much attention the cook gives each sandwich. The various sauces and ingredients were tempting and I can't wait to go back and try a different burger until I had tried one of each. I'd highly recommend this hamburger joint to anyone who has a little time,and wants a really good burger. read more

0 star if possible This burger joint has NO service when needed, the food is overcooked,and was there something in my drink...._ I asked for sweet and it tasted like water. I really should have went to Taco Bueno. read more

The food is great but recently the new guy that Answers the phone for orders NEVER GETS THE ORDER RIGHT. You have to check your food BEFORE you pay for it to make sure it's right. The red headed dude will get your order wrong AND STILL CHARGE YOU FOR WHAT YOU ORDERED!!! read more

huge burgers, wide variety, fast service and interesting decor

This place is great, burgers are made fresh on order and their tator tots are fried to a crisp. Customer service and staff is friendly no matter its a full house or not. read more

Burger island literally has the best burgers on the planet. The jungle burger is our absolute favorite. But be warned: their burgers are ginormous. Their onion rings are also HUGE and incredibly amazing. Make sure to get extra ranch. If you are looking to splurge calories then you, my friend, have found the right place. read more

Great burgers at a great price... Also has fried pickle spears and great Philly cheesesteak sandwiches... My favorite burger is the bacon blue cheese burger... All of their burgers are huge and I can barely finish all of it... Sooo worth the money! read more

Burger Island - Sooo good, sooo big! - Burgers Near Me - Rowlett, Texas

Food is normally really good. But an employee(looked to be a 18-19 male) became very rude, insulting, hostile and then confrontational. I have never experienced this before. There was no dine in so I went in to get my food. I had a mask on because the store had a sign requesting a mask. Half of the employees in the restaurant had there mask pulled of or had it below there mouth. I don't care about the mask either way but when I asked why would they shut down inside dining, the employee got sarcastic and rude. read more

We used to order from this place. According to Yelp we are 3.9 miles, but when I called to order I was told we were over 5 miles and they decided to stop delivering at 4 miles. Someone else got my business. read more

Very good burger and atmosphere. Enjoyed taking a break from fast food burgers. Our waiter was very helpful with menu selections.

Great burgers, great fries, great food in general. We eat in or order and pickup Esther way is good.

I've been a fan of Burger Island ever since I first ate at the Mesquite location. Seeing that they were opening up in the shopping center at the corner of Dalrock and Lakeview Pkwy. in the old Bajio location naturally made me very excited even if I was kind of worried about the effect it will have on my waistline. This location has only been open since March of 2009 but appears to be growing a nice customer base already. I dropped in Saturday, suffering from the after effects of my fun the night before in search of something to make me feel a little better. Nothing does that for me like a nice plump, juicy, greasy burger. We opted to start off with the fried pickles and they were phenomenal. They are pickle wedges, not little thin slices like alot of places serve. They are served with a side of ranch which perfectly complements them. For the main course I went with the jalapeno cheeseburger while the wife, being the more health conscious one, went with a grilled chicken sandwich. At first, I was like WTF, ordering a chicken sandwich at a burger joint, but was pleasantly surprised. I only asked for a bite of her sandwich but ended up taking at least 3 or 4 bites. And that was after finishing the mouth watering jalapeno cheeseburger. Anyways, about that burger. If you leave this place not full, something is wrong. They give you a 1/2 lb fresh angus patty, and 1/2 lb might be on the lighter side as it seems to be bigger than that. The jalapenos are sliced up and grilled and placed on top of the burger, then topped with american cheese and lettuce, tomato, and onion. While the jalapenos do give it some kick, it is not mouth scorching hot at all. If you do struggle with spicy stuff and decide to order it, I'd bring some rolaids or tums. Service was very prompt, our food arrived just a few minutes after we ordered it. It seems to have improved greatly over when they first opened. I did walk in one time and they told me it would be 45 minutes to an hour wait....FOR A BURGER! In their defense however, they were packed, had the Rowlett Fire Dept. there eating lunch, and were probably experiencing the normal growing pains of a newly opened business. As this was an existing restaurant, it does not look like your typical burger joint. The inside is very nice and appears very clean every time that we visit. I thought it couldn't get any better, then as I was leaving and paying the check, the owner tells me they deliver. Looks like on those Saturdays that I don't feel like leaving the house I wont have to after all. Not the best burger ever, but very, very good. I'd venture to say the best option in Rowlett at the moment. read more

I love this place. Their burgers are so amazing. I always get the jungle burger. Fresh fries or tater tots. Only thing to make it better would be a liquor license or make it byob. read more

Took my wife to lunch and had a great meal.Big burgers and good service . Went back to get take out and what a difference . Waiter pointed to where I could give someone my order. Got ham sub and Philly cheese steak to go. Opened at home and was shocked, looked like a five year old made philly.Probably 4 tblsp of meat,onions and peppers. Not sure what happened,emailed my concerns to Burger Island and got no response. Stick to the burgers and lower your expectations on service and you will be happy! read more

Love the burgers here. Great taste and plenty of variety. Word of caution share the fries or tater tots. The portions are huge!

I'm giving 4 stars because they really do serve great burgers! The meat is cooked perfectly and the buns taste homemade. I can't believe we haven't tried this place sooner. My only complaint is that they seated us at a dirty table then sighed when we asked for it to be wiped down. After that our server was nice and helpful. We'll go back for sure. read more

Had a take-out order from this place just last night never been here before. Ordered online, so many different choices of burgers everyone got something different order one serving of french fries and one serving of onion rings more than enough for the six of us that ate the burgers are huge the women in our group cut them in half to save the other part for another meal everyone's food was perfect the people working there were quick pleasant efficient the restaurant was clean even though we didn't eat there but went to get to pick up our food and you can tell that it was very clean can't wait to go back and try this place again read more

Recently ate Jungle Burger in Rowlett. I asked for my burger to have no jalapeno's. After my first bite i noticed it was loaded with jalapeno's so picked them all off and took another bite, but there was no removing the hot taste so mentioned to our Server that the burger came out with Jalapeno's. I told her that i didn't want to pay for the burger and she flippantly told me that she would only give me a discount on the burger. I then asked for a manager and she walked away with her hands straight up in the air yelling, "I am not going to deal with this today!". She later came back to my table to tell me they would give me a 30% discount (on a burger that was served incorrectly and had 2 bites) and then walked away. She never came back to the table. I had to go to the counter and check out. Never once did i receive an apology for the burger being served incorrectly and was forced to pay for a burger that I did not consume (less 30% discount). The rest of the meal was fine and no problem paying for any of it. It was only the Jalapeno infested burger that i had an issue with. I will never eat at their establishment again. read more

I have passed this hundreds of times on my way to work and never tried it. After a customer recommended it I decided to try it today... Probably the dullest patty melt I have ever eaten. The meat was not seasoned at all. A little S&P goes a long way folks. And the fries were limp and greasy. read more

Wow, what a difference between this location in Rowlett compared to the dingy, dirty location in Sachse. This must be one of the originals. Very nice decor with wait service and fresh, made to order burgers. Today, we had the hickory and guacamole burgers and both were very good. Juicy and fresh on a warm bun. Even though the Sachse location is just around the corner from our home, we will travel to Rowlett for our next Burger Island burger! read more

Good neighborhood burger place. Fresh homemade burgers and really good sides as well. Nice atmosphere with sports on the flat screen tv's. Just wish they served alcohol. read more

Absolutely the best and biggest burger in Rowlett ! We love the beef ! Usually our Friday night go to when hungry for a burger . Pass up Wendy's and Whataburger ! You wont regret it ! read more

Yesterday, first time we ordered from here. Husband came home with two Jungle Burgers. Holy cow! I could only eat 1/2 of it. Tasted really good. Very similar to the Burger Extreme we had on the other side of town that closed down some time last year. Burgers are splitable! So are the fries. read more

Walked in. No greeting. Tried to find a table and there were literally 8 uncleared tables and every booth was also uncleared. There were employees standing around. The kitchen staff was busy. I walked out. read more

People around here are pretty harsh with reviews. Its a great neighborhood burger joint with something for everyone. Fry's are delish with some ranch and the burgers are too big for one person to consume without pain. So doggy bag it or bring a friend and split a dinner salad. I didn't have my own personal circus performing at my table so only 4 stars. read more

I've never been to the place. Have had delivery only. During the day the food comes extremely hot & fresh. You would think we were at the restaurant eating. However, in the evening the food has been soggy and cold. I'm sure it's due to increased deliveries. Either way the food is very good. Wide variety of choices too read more

Great place to eat. Burgers are great, staff is good, place is clean, and portions are large. For 8.50 for my entire meal this place is amazing. I recomend to anyone eating here to stick to what this place does best... burgers. burgers. And burgers. This place will be on our return list. read more

These burgers are huge and so good. Fresh veggies and there buns are excellent. Pay the extra and get them toasted totally worth it. Fries are natural cut plus huge portions size we usually split one. I love these burgers and staff is nice. They are on door dash too so I get it delivered some times as well. Big fan if you want a monster burger and fries you can not go wrong here. read more

Fabulous burger joint! The biggest and juiciest burgers for an incredible price and the sides (onion rings are my favorite) come with big yummy portions as well! Definitely top recommendation for a nice place for the family to go. Plus the interior is pretty cool! read more