Food was fine. As expected. Service was NILL. We were all alone so ordered at the kiosk but kids meals were not available. (Reason we went!). Credit card reader was not operating and someone from the back came up to tell us that we had to swipe it at a different machine, which was not clearly labeled and would not work either with two of our credit cards. It would not read them after she processed our payment for two cheeseburgers. We asked her if they had kids meal and she said of course - so then why can't we order them there? Whatever she said could not be understood because she didn't speak clear English lots of Spanish being spoken and of course we don't understand what they're saying. read more

I ordered three meals through DoorDash delivery spent 54 dollars for nothing on my sisters chicken sandwich there was a piece of chicken that was hard and uncooked what a waste of money I spent for nothing read more

Check all of your food before you leave the restaurant. They Robbed me again. Went back and bought another double whopper no cheese. They gave me a single patty whopper with cheese. I had to throw it out as I am allergic to f*****inh cheese. I paid for a double whopper not a whopper. They apparently can't read their orders. It was not busy so they had no good reason to screw up my order. Revisa toda tu comida antes de salir del restaurante. Me volvieron a robar. Regresé y compré otro doble sin queso. Me dieron una hamburguesa con queso. Tuve que tirarlo porque soy alérgico al maldito queso. Pagué por un doble engaño, no un engaño. Al parecer no pueden leer sus órdenes. No estaba ocupado, por lo que no tenían ninguna buena razón para arruinar mi pedido. read more

I went to Burger King today and it was great. So I went to get the new SpongeBob meal and it was AMAZING you guys need to go try it but what i didn't like how they forgot to put the cake that the meal brought and I bought 3 meals and they forgot 3 cakes and they said that the SpongeBob pineapple drink would take 5-30 to get it but overall the food was good but I wanted the cake and the drink but I forgive them and the fries and burger was cold read more

How is this a large?!? Ordered a large meal for my husband and niece but this is obviously a small fry in a large container!! Maybe they should contact the other locations because this is unacceptable!! read more

Burger King - Large fry with no fries...smh - Burgers Near Me - Germantown, Maryland

Great restaurant. food was hot and delicious . Restaurant was very clean . We're very kind to me and my family . Will be back here for sure and would suggest dropping by . read more

The customer service from the staff members and mangers can use improvement. From the cashiers nit able to communicate with the customers and the manager bad attitude. I have by past making this known to many times but today was another BAD experience at the Germantown location off of Germantown road. I think they all need to be re-trained for better customer service skills. read more

Pretty standard Burger King. Got my food quickly. Ate it. Got out. I got chicken not the Whopper. But it was good. And they put what I wanted on it and not what I didn't, they let me "Have it Your Way" to quote the vernacular. It was very good for Burger King. Of course, it's Burger King. It's not gourmet. But it's quick. That's why they call it fast food and not fancy food. But yeah it's a bog-standard Burger King. No objections to it, but nothing extra special either. read more

Quick food Efficient service Good deals with app Definitely worth a trip if your hungry read more

excellent service clean respectable fast service the employees show the best hospitality I recom coming here over the other locations such a frien atmosphere read more

Hot and fresh food I ordered impossible whopper and meal it was great fries are so fresh read more

Burger King - Burger King building - Burgers Near Me - Germantown, Maryland

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This is the BEST BURGER KING I've been to! The staff here is super friendly and the food was AMAZING!

I love going to the drive-thru they are extremely polite and extremely fast the inside needs to be cleaned a little bit in the dining area but it is awesome read more

Last night I purchased the Spicy Crispy Chicken sandwich and I received this instead. My husband told me to go back inside and ask them to exchange it but I chose not to do so because I've worked with customer service in the past and I didn't want to give anyone a hard time. I ended up eating it anyway because I was starving LOL. I think they were shortstaffed because the line was very long. It was definitely not the best experience I've had at Burger King and I've gone there many times. Wow.. I'm reading down the reviews and almost all of them are bad. Guess I should've done a little research but I was thinking with my stomach :) read more

Burger King - Burgers Near Me - Germantown, Maryland

Terrible service ! Drive thru is beyond slow. Due to the circumstances the inside is empty, so I don't see a reason as to why they are so slow to serve customers in the drive thru line. As another reviewer said the pick up windows are dirty! This place needs a new manager and/or to hire more employees! read more

I wish I could give this place a ZERO. I am writing this feedback in absolute, UTTER DISGUST in the middle of my meal. As I was taking a bite out of my Avocado Whopper, I felt something strange in my mouth. I had a weird feeling about not being able to PROPERLY CHEW my burger. So when I had taken it out, I WAS HORRIFIED. I saw that it was not just a single piece, but TWO. PIECES. OF. USED. BANDAGES. CROSSED OVER ONE ANOTHER. ( ***pictures in the photos*** ) HOW is it that used PLASTIC BANDAGES get inside the middle of a freaking burger? This is CLEARLY an indication that the employees at this Germantown location do not believe in the use of gloves; let alone be aware of the word SANITATION itself. The mere thought of how many other burgers were prepared with the germ infested, CUT-UP HANDS makes me want to barf. ABSOLUTELY UNACCEPTABLE--fast food or not! DO NOT COME HERE. This was a drive-thru experience and with only 2 cars ahead of me, the order took way too long to come out. I live 3 minutes driving distance with this branch, and as I got home and opened my burger, it was cold. Ridiculous. I'll be praying I don't get food poisoning. read more

Burger King - NASTY BANDAGE (which came out from the burger) on the right half of the box. - Burgers Near Me - Germantown, Maryland

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The workers are in such a rush they don't even bother to take your order right!!! They are too busy talking to each other to focus on the customer! The drive through line is always slow moving even with four cars in line. read more

I occasionally visit here for take-out breakfast. The service is prompt and efficient. The store is clean and appears to be well-maintained. Overall I find their breakfast offerings to be the best choice among fast food options. This is based on freshness, food quality and price. 5 stars based on fast food criteria. read more

I was disappointed. The whopper did not taste like a whopper, how could they screw that up! ? Lacking in mayo. I like the touch pad check out. The fries were good. No condiments bar. read more

Burger King - Burgers Near Me - Germantown, Maryland

I just spent $9 on food and was told I could not have a child size cup of water for free. They were going to charge me $1. In what world do customers not get at least a small water without being charged? I would've gladly paid a quarter for the cup but $1 is too much. You know the cup and tap water costs all of $.02. The worker was snotty and said the manager said no, then slammed the door in my face. I won't be going back. Whatever manager is instructing them to do this has no idea about customer service and doesn't care about customer satisfaction. This is an ugly business practice. I'm done with this location. Bad manager. read more

First of all if I could give a -1 star I would. Yackie the manager was not so friendly when it comes to customer service. After showing our coupon she said our order would come out the same if we used it because we had a drink. We asked to removed the drink. She then went and put in her manager code to be able to use the coupon and gift card. The cashier comes and gives us the gift card back since it had money still. We proceeded to the next window. I looked at the receipt and Yackie charged us the same. She seemed upset when we first got there. We asked the cashier, we got over charged. Yackie comes once again and says I told you it would be the same. We said we asked to remove the drink because we wanted the coupon deal, she then said in Spanish to the cashier, "y todavía les pregunte si querían la bebida!" Well Yackie my boyfriend doesn't speak Spanish but I do... she assumed that he was Hispanic and started to talk Spanish. I asked to get a receipt, Yackie upset told me it was taped to the bag. I showed her the bag and there was nothing there...she rolled her eyes and walked away... I asked for a receipt of the refund and apparently the machine didn't print one out... at this point I was just upset and I told the cashier to let Yackie know it's whatever... it said to know that the cashier were more polite about the situation then the actual manager. read more

Forgot items on order and stopped serving breakfast before 10:30. They didn't even have half the stuff we wanted

The lady at the counter had the worst attitude . She spoke broken English which is fine but with the mask and plexi glass I had a hard time understanding so she rang in my order wrong and then when I asked to have a refund o. A sandwich she said " well I repeated it back to you" and keep telling me, customer service here is disappointing. I paid $28 dollars for food and left with nothing . They refunded me but neglected ti tell me it 2-3 days for a refund so when I paid for the new order of 24 it didn't go through . So instead of a partial refund they did the whole order and now Ivy kids and family In The car have no breakfast because this place is too proud of a 6 dollar mistake . Seems to me they need some customer service training read more

I gave it three stars but dropped it to 2 stars. The sandwich was hot and decent but the breakfast hash browns were oily because they weren't fried long enough. I also have concerns that the drive through window frames were very dirty so feel they might only be passing and not exceeding the health inspection. read more

We entered the restaurant with only one customer in front us. We waited almost 7 minutes until the gentleman waiting for his order told us we need to use self order station. During this 7 minutes, we were simply invisible to the workers who passed us several times. All we need was a gesture pointing to the screen. We would go to the self order machine if we would not use a coupon. (Later we found the machine could accept coupon code. Wont be surprised when human workers be replaced by computers in the near future) After we placed the order, it came really quick and the fries were good. read more

This review is for the Buger King on route 118. One of our office coworkers went to pickup up lunch for the office instead of a double whopper meal. I received and paid for a double cheeseburger meal The cheeseburger had no meat (no burger, go figure " Burger King" ) The first employee was insistant that my coworker ordered the no meat burger Then the first manger type said there were 6 different orders, What ever that meant ? The next manger said he would only up grade my order if I paid the difference, I said I was giving up my lunch time to come and get my lunch .. I got my full refund for my order and went elsewhere I am sure not all Burger Kings suck and realize it's the manager with no understanding of customer service and the one star is 5 too many for this manager. To many other places to eat and this guy decided that $ 3 bucks was worth losing a return customer. read more

I ordered at the drive thru and used a coupoun for 2 whopper Jrs and 2 small fries, but only received one of each. I told the lady to keep the receipt but once I got home I realized I was missing part of my order. I tried calling back multiple times but no response. I couldn't make it back because I was on the way to work. I returned the following day and asked for the missing part of the order. They did not want to give it to me and even walked away while I was still talking to them. At other places it would not a big deal but they were extremely rude and unhelpful read more

Awful, from he operating system not working, having to repeat your order multiple times, order incorrect, and the correction not correct. Simply awful and unexpected of a franchise of this size. read more

I have just spent 15 minutes in the drive-through of this restaurant. And... there were only two (2) cars in front of me. All I wanted was coffee. The guy who gave me coffee gave me coffee separately and creams separately in the bag. When I asked him to put creams in the coffee (because it's rather difficult to do it in the car) he refused. His explanation was that he "is not a server". Not only does it take forever to get though the drive-though in this place but the service is non-existent. Go there at your peril. read more

Ordered the 5 dollar coffee online. For 5 buck free cup of coffee per day for a month. Great deal right? After 3 days app wouldn't function. Email and call customer service who didn't return my response. Staff were clueless, didn't even know the app or coffee special existed. The restaurant itself is clean. if you order the main menu stuff its fast to come out. But don't try to customize anything it just comes out wrong. What happened to "have it your way"? Hold the pickles hold to the lettuce, like the old jingle, means " i don't have a fing clue. God forbid you order a frappe , could take 20 mins. And it did. read more

Obviously this place has terrible reviews just wanted to let yelp know nothing has changed. Ordered 3 sandwhiches without mayo, they made sure to put extra mayo on there. If there was a reason to pay minimum wage workers more then $5 an hour, its totally lost on me. I submit that we just automate these processes rather then employ anyone at this level. I guess minimum wage means "dumber then salt". Well i will go return my sandwich now lol read more

Burger King - I wish this burger had sarin on it when i throw it back at these idiots - Burgers Near Me - Germantown, Maryland

Short and simply put: I came here because I was starving after a long Saturday night of partying, it was late, it's close to my house and the Wendy's drive-thru line wasn't moving at all. First, the man at the window couldn't speak English very well, so the ordering process between us was quite comical... dang, I should have video taped it. Secondly, the wait time at this particular location is ridiculously long. Always. Even when there's only 2 cars. Other than that, I have no complaints about the food, I was at least satisfied with that. It worked out for what I needed at the time. I just wouldn't suggest coming here if you're on lunch break or in a hurry. read more

Do not go to this place. They do not listen to your specific instructions on how you like your burgers to be made with what condiments. I explained that I want plain cheeseburger with nothing else on it except cheese and burger. I ended up with their cookie-cutter mentality of having stuff added to my cheeseburger. I even wrote it down specific instructions to ensure they don't misheard me. Deaf and blind....that's what they are read more

DO NOT GO HERE!!! I went to pick up dinner for me and my husband cause I didn't feel like cooking dinner tonight. But after what I saw, I wish I would have just gone home and made dinner! At least I would have know I wasn't eating old moldy food. Picked up two whoppers with fries and two apple pies. My husband had his apple pie and said his tasted funny.. So you could imagine how grossed out I was when I opened my apple pie up and saw MOLD on it!!!!! The scary thing is that when I went to post the pic here on yelp, it was even more disturbing to see that this is not the first time either! C'mon BK, you can do better than that. Apple pies are $1....you really can't afford to keep fresh ones in stock?!?!?!? How cheap can you be? Do yourself and your health a favor, stay away!!!!!! read more

Burger King - Mold on apple pie!!! - Burgers Near Me - Germantown, Maryland

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Absolutely horrible. They don't listen to your order. What your order never translates to what you asked for. Then they have the audacity to not cook food correctly.. it's just sadly become disgusting read more

I realize this makes more of a fool of me than anything but of the last probably 10 times I've been there, at least 8 of those times they've forgotten to either give me sauce for my chicken or something I ordered entirely. I realize I should probably have started checking my bag around the 3rd time but I for some reason hate doing it and frankly shouldn't have to. I also realize I probably should have stopped going a long time ago for various health and incompetence reasons but I love chicken fries and the other BK is a whole extra mile away. I'm not willing to make such a dire sacrifice for a complete order. Any way in all seriousness I've never wanted to do one of these but it's baffling how consistent they are at messing up my food and bumming me out. I hope they can get it together, honestly. read more

The store was totally empty and it took a long wait to receive our food so the concept of "fast food" is not known for this location. Not recomended read more

I've had good customer service the past few times I've been here. I think they've improved a lot over the past year in that sense. My most recent visit was today. The lady at the drive-thru window was very polite and sweet. We got two orders of the chicken fries, plus regular fries and drinks. The fries were fresh, I got the correct sauces, everything was in the bag. I drove away happy. The chicken fries are really good. I've only gotten delivery from this location once and they did a great job. They delivered to my work and everything was in order. Our whoppers were a little cold when they reached us, but it was winter so it wasn't the driver's fault. I can't comment on the inside of this BK. I don't think I've ever actually been inside lol read more

I went into the restaurant this morning - only customer inside. Ordered at the kiosk. Saw numerous drive through orders go out before I received my order. Why? The counter person (who said she was the manager) was too busy texting to help fill my order. But this is typical of Burger King - even their customer service people are less than blasē about the situation. Go some where else. read more

Today was my pushing point for this place... If you need to grab a quick meal, do yourself a favor and don't got here, there's SO many other food places RIGHT there(McDonald's, Wendy's, 5Guys, &pizza, a diner, Ruby Tuesdays, you get my drift...) Anyways, this has always been the general consensus since I've been going there for years, it's SO slow (only will roll in if no one else is in the DT), the employees are complete drones with absolutely NO personallity (they don't even answer "how are you today?"!) No smiles, nothing. But this was my kicker for writing this today: the girl that took my payment earlier, also gave me my bag. (She had also put my cookies in my bag sans gloves, so I was already watching)Well, they gave me fries instead of onion rings, so I told her, & handed them back to her. She proceeded then, WITH NO GLOVES AFTER HANDLING MONEY, to go grab a box for said rings, cross contaminate by using the scooper handle, scooped my rings into the box (she even used her thumb while placing them in another bag, I was watching her like a hawk by then, I was so grossed out.) and then proceeded to bring them back to the window to me. Instead of causing a scene and worth risking something even more gross happening to my meal, I just tossed the whole thing, drink included, and went to Wendy's literally about 100 yards away. Also, this is for CORPORATE: not sure if this is against your rules and what not, but this location refuses to stock real BK BBQ sauce packets. They use small plastic cups with lids and pump like 1 squirt into it then close it with a lid. Not only is this not what I'm paying for, it's cheap and leaves room for more cross contamination to occur as well as tons more trash. Also, I have never seen a real BK napkin from this place, ever. He uses these real cheap, thin, tri-fold napkins that are bought at Costco. I know he's doing that or something similar, as sometimes the napkins are white, sometimes brown. Seen a selection of straws as well. I'll be honest and never really trusted this BK location, I just pushed it to the back of my head because I USED to like BK. But if they are allowing their employees to touch money, the DIRTIEST thing in the world, then go right back to touching food and prepping with bare hands, I can almost guarantee these are the same kinds of people that don't wash their hands after they wipe... If you ABSOLUTELY need BK, drive another 2 miles east up 118 to the big one at the corner of 355 & 118. Much better and has a huge place place for the kids. Very clean too, this one here is pretty shady inside (& not much faster than the DT! Lol) read more