I know you get internet backlash every time you bash on fast food workers but come on.......when you get an order this wrong it feels like you are being challenged to call them out on it. I ordered 3 whopper jrs without katchup, cheese or lettuce and two orders of jalapeño poppers. What I got was one double whopper with cheese, lettuce and extra katchup. Only one order of jalapeño poppers. The order I got was probably more expensive than the one I ordered but definitely not what I wanted. I guess it's my fault for not checking but I trusted that adults could do their jobs. I don't check my oil after I pay for an oil change. When I go to a movie I don't check to make sure they have the right movie loaded in the projector. The worst part is is that I like Burger King but it's not worth the frustration. read more

Something changed. There must be some kind of new manager or something because this is the Burger King the way is supposed to be. The food is hot, fries are fresh. The employees are courteous and kind. I don't know what changed but it was really good. read more

STOP DROWNING YOUR BURGERS IN KETCHUP AND FUCKING MUSTARD!!! I want to taste the burger and the ingredients, if I wanted to drink ketchup then I would order it as a drink. Everytime the food is swimming in fucking sauce! read more

I'm surprised at the low rating. The employees have always been nice, my order has always been correct. I think for fast food, it's doing just fine. read more

Noticeably exceptional product. Drive through at like 9am -- ordered impossible whopper combo. And like I mentioned, the product/food was noticeably better prepared than at other spots. Thank you for the kind service and solid product. read more

One of the best BKs I've been to. Great service, friendly employees, and super clean inside. Old reviews don't seem reflective of the location. Maybe new management? read more

I almost didn't come because of all the bad reviews. But they were quick, greeted me when I arrived, and the food was good.

So okay, it's Burger King not fine dining. I am however compelled to write a review based on the good service I received yesterday. Davidson is friendly, quick and professional. I can sense his respect and hard working attitude and saw it in action in the restaurant. I know what I'm paying for when I visit this location but was pleasantly surprised and impressed with Davidson and his enthusiasm. read more

I went through the drive thru at the Burger King on Town Center Drive in Highlands Ranch, CO today (1/27/22) at 5 pm. A woman with a heavy Spanish accent asked what I wanted. I told her a number 6 with iced tea and onion rings instead of fries. Then, I noticed a picture of nuggets at the bottom of their sign. It said: "10 / 8 chicken nuggets". I told her, "Oh, I see you have 8 chicken nuggets! I'll take one of those, the number 10. She disappeared for about 25 seconds, then said, "What was that? A number six?" I repeated, "A number six, the Whopper Junior meal, with iced tea and onion rings. And a number ten, the chicken nuggets." She said, "What do you want to drink?" I said, "Iced tea." She said, "And with the other meal?" I said, "No, I don't want a meal. I just want an order of the chicken nuggets that are at the bottom of your sign." Then she said, "Number 10 is a chicken sandwich, not chicken nuggets. What do you want to drink?" I told her, "Oh, you have two number 10's on your sign! I don't want a chicken sandwich. I want an order of the chicken nuggets for my cat." She denied that there are two number 10's, then asked me again what I wanted. I repeated, for a THIRD time, "A number 6, the Whopper Junior with iced tea and onion rings. And an order of the chicken nuggets." She said, "Fine, pull around to the second window." I did, and paid her. When she handed me my change, she yelled, "Number 10 is a CHICKEN SANDWICH!" Then she grabbed a bag from someone on the line and thrust it out the window without making eye contact or acknowledging me. I thought she was walking away to get my drink, but instead, she started screaming at someone on the line, "I TOLD her, NUMBER TEN IS A CHICKEN SANDWICH!!!' Guess what? When I drove away and opened the bag? I had the Whopper Junior, Nuggets, and FRIES! Never again. Not just this Burger King...ANY Burger King. The next closest one, the one on Kipling, is filthy dirty all the time. This one has mentally ill employees that the manager allows to scream at customers. read more

Burger King - You can clearly see a number 10, then the description of the Nuggets. - Burgers Near Me - Highlands Ranch, Colorado

It's one of my preferred fast food restaurants. A whopper with cheese is always great, fries are good. I also like their chicken sandwich.

Before taking your order, they tell you at the drive through to pull up to the second window. There is no menu there, but you figure you'll do your best. Oh, no worries. They're not actually coming to assist or take your order. You'll sit there for five minutes while they ignore you. Seriously? Why even staff a location and be open? read more

Do not even bother trying to stop at this Burger King. I live in the area and I have come here multiple times after 9 PM only to be ignored in the drive-through indefinitely. Oh, and so was the car behind me. Their goal is to get you to simply leave. When you drive by the window, there are clearly people working or just standing around and not serving customers. Whoever owns this franchise, needs to know why their profits decrease significantly after 9PM. read more

Over last year this location has improved a lot with food quality and service. If you go in instead of drive threw it's a lot faster

Says it closes at 11pm but I got there at 10:05pm and the recording on the drive thru speaker said, "We're sorry, we're closed. Please visit us tomorrow." Super annoying, especially that everything closes at 10pm around here. Update your hours on Google, Yelp, etc or hire new staff that will be open during business hours. read more

maybe hire people that actually speak English. not a hard order. whopper with cheese no onion. double cheeseburger with bacon no mustard and no pickle with a Regular coke. after asking me if diet or not three times finally understood regular coke. but what do I receive? a F****** Diet Coke. a double cheeseburger with bacon with ONLY pickles. and a whopper with ONLY onions. only come here because it's close to my house but this was the last straw. done with your establishment and I'm telling all friends and family not to go there as well as my 239k tiktok followers. read more

DO NOT COME HERE. This is a terrible Burger location. Corporate needs to just shut it down already, FOR REAL. Major cleanliness and sanitation problems, employees are very rude and can't understand English very well. Your order will almost certainly get messed up... oh, and don't you dare use a coupon from the BK App... that'll really throw these employees for a loop read more

Slowest drive through in history. 15 minute wait only two vehicles ahead of me. Received dry, ore-cooked burger that had to be hours old.

INCONSISTENT (.) ENTICING coupons they have difficulty using so an overcharge occurs EVERY TIME! Customer service is fruitless via APP or call in phone numbers. BK has very few choices in the area. Obtaining a receipt is like getting the order correct and I speak Español! Check your bags and get a receipt or you get F%ucked in the drive through window read more

Burger King Highlands Ranch Town center Dr. Is run buy poor English speaking humans. The Store is dirty, and on our las visit 4/26/2020 We ordered 3 impossible whoppers. the served us 3 burnt beef patties and cold french fries. she I called the store they left me on hold for 35 min. She I called corporate they offered gift cards. I will never visit a Burger King again. I hope the plant based food movement puts this hasn't business out of business. Horrible company, horrible location, horrible food and horrible staff. Steer Clear..... read more

It is comical how horrible this place is. I was doing a Doordash order at the drive thru and he gave me my food, shut the window and just started staring at the wall. He forgot to give me the drink with my order so I tried yelling and honking to get his attention. He walked away from the window so I knocked on the glass several times and still got no response. So I opened the window and was like "hello???" and he LOST IT "DON DO DAT WHY YOU OPEN WINDOW DON EVER OPEN WINDOW NOT YOUR PLACE!!" read more

Terrible Cold food must be laying around. Not fresh cooked. At lunch time not late. No wonder why all BK are closing in HR area. Used to love BK! read more

Ordered at the drive though and the person taking the order could not understand me. I spoke perfectly clear and loud and repeated myself 5 times and she still could not understand me. So I pulled to the window to order and she was obviously cranky with me that she could not understand me and even face to face she still could not understand me and I had to repeat myself 3 more times and she was short with me. At that point she wasn't very nice and kinda tossed my bag at me. She was not wearing gloves and there was not any kind of sanitation compared to other fast food restaurants do with their employees. The drive up window was also full of gunk or food and just looked dirty. read more

Ridiculous how they do things here, tried ordering food I don't know if the guy couldn't understand me or just was too lazy to even try at all, got my order wrong and told me to go back through the drive through if I wanted the stuff he didn't add for me? Not even giving minimum effort just incompetent read more

The restaurant I ordered from didn't carry shakes and there fire I didn't receive my full order I want a full refund. Not to mention the customer service is absolutely awful. The man at the widow didn't even try to offer me anything as a substitute. I said "excuse me I also had a shake." And he responded with "we don't do shakes" and proceeded to slam the window in my face. They also burnt my fries completely and gave me a coke not a sprite. I've worked in the food industry my whole career and that was disgusting and a horrible experience. And all my food was awful or wrong. read more

Have been in this business several times and each time the floor and tables are dirty, drink machine has almost no selection, they are out of most selections. And if you order anything that is not on the board ( forget the have it your way) you get what is in the Combo, there is a definite communication barrier, food is good just may not be what you want read more

Every now and then you just need a burger... A Whopper... But after I go to a Burger King I realize why I rarely go there anymore. I haven't gone to a Burger King in years that was actually built or remodeled in this century. I try to order a Whopper meal, with a small fry because... well let's face it Burger King can't figure out how to make French Fries anymore. Not even sure they are real potatoes. Anyway, I order a large drink and ask for a small fry and the guy tells me he can't do that... What happened to "Have it your Way" BURGER KING!!!! Are you listening, does anyone in the Burger King corporate environment have a Social Networking team to monitor their stores, read their reviews, and then create an action list based on the reviews. Back to my experience. I tell the guy, fine charge me for a large fry but give me a small one because I really just want the large drink. Of course I get a large fry, NOT SURPRISED AT ALL... Spend some money Burger King, update your stores, force your franchisees to spend some cash and update the stores. Make them somewhat appealing to come into. Honestly I feel like I am in bathroom when I go into a Burger King. No one is friendly, the place is generally not so clean... Surprising that someone in the corporate ranks hasn't noticed. Do they even randomly eat at their restaurants. Or do they feel the same way I do. This one in Highlands Ranch is really quite a lousy representation of the Burger King Brand. I suspect Burger King doesn't really care anymore... to bad because a Whopper at one time was the best. read more

Cashier would not accept legitimate Burger King Royal Perks. He was very rude, uniformed and extremely unprofessional.

Ummm. I don't know if this place needs to employees or just new management. Absolutely awful every time. This is coming from a near by business who's employees all go there in a pinch and it is consistently horrible. How do you expect 15$ hour when you can't even serve up a decent burger! By decent I mean warm. GTFOH! read more

Forgot 2 things in my bag tonight after having to shoot down Santa fe towards castle rock and this is the only option ever since taco bell closed on santa fe and c470. There were 2 cars behind me and 1 pulled forward waiting for food, so normal fast food line but I'm sure they were panicking. Still doesn't mean you can't read a screen and put the right crap in the bag. I never feel as though I should have to check the bag but my god do your job please. read more

I wish whoever is in charge would take more responsibility for the hours I've come here many times when the app says that they're still open but they're closed I show up today all the lights are on in the drive-through all the lights are on inside and he says he closed at 10 the app says they're open till 12 AM why say that you're open if you're not open that's an hour and a half early read more

This is the worst BK I have ever been to. Rude is the understatement of the year. I tried to order a couple of things she got it wrong so I told her at the window still gets it wrong I try to tell her again and she yelled at me and then said I've had enough of you bye and slammed the window... never again she need a final write up or to be terminated and by looking at the reviews I'm not the only one having this problem. I wouldn't even give them one star but have to for the review read more

I ate half of a burger and now I feel like I have to throw up and your service sucks it took 15 minutes for the lady to talk to me for me to get my order. read more

Worst place to go. The service is horrible. Everyone is so mean and the food the another thing. The food was so bad I know why overall this place is a 2 star. I would never reccomend coming to this particular burger king. read more

I just received the worst Big Fish Meal ever! I don't know how long they leave their food laying around but this was alful! The bun was dry, hard as a rock! The fish was barley warm and very dry! This use to be my favorite meal! This place puts a bad name on the Buger King name! I am so tired of paying outragest prices for crap food! I will never eat at this place again! I would of taken it back but it was a to go order and we'll on our way out of town! read more

They never get your order right. Ordered off of the 2 for 4$ menu and was charged 3.79 per item they need to hire someone who under stands english read more

One car ahead of me, one car behind me. Ordered a chicken sandwich, coke and fries. Received a COLD whopper junior, and a ice tea. How hard is it to get three items correct? Will not ever return. This is why BK is going down the drain and Chick Fil A is growing. They hire people who take their time and get it right. read more

I've been here 2 times. The first time, they were all out of beef (which is incredibly surprising). The second time, their self serve drink machine was broken. The food was fine both times, but this location doesn't seem to be very convenient. read more

This is not a bad place, come on its fast food. Your not going to get a five star food here, However, I sometimes go here in the am. The services is not to bad,and thay are fast. The food is what it is. Its fast food. You do get what you pay for. I gave this place a two star because it needs an up date. there food, and there look. I may come back sometime. read more

Today was the third and VERY LAST time I will eat at this Burger King. Every time I have gone through the drive thru. You can be the only car in line and you will still have a wait when you get to the speaker for someone to take your order. Two of the three times I have eaten there, they got my order wrong. Today was the absolute worst. I went at 10:45AM so after the breakfast rush and before the lunch rush. At that time of day, they have just stopped serving breakfast, so everything for lunch should be fresh. My onion rings were cold and hard. The lettuce on my chicken sandwich was brown and wilted and I ordered alternate options which where left off, except for the ones they charged me extra for. I wouldn't even give the food to my dog. What a waste of time and money. read more

Totally ridiculous, sign says they open at 6 went through the drive through no dice knocked on the door no dice you can see the employees walking around but they won't do there job it's now 6:10, quality ran place read more