Chipotle has dare I say gone a bit downhill from the early days when it was the new kid in town. Now it's reminiscent of a Subway. The food is passable but nothing to write home about read more

I did online order and it was very easy ... Didn't interact with staff ... not was greeted or thanked but whatevssss.... But I will say my order was ready quick so Thank you for that Love the tacos , always my go too !!! I will say this chipotle was clean and organized compared to other ones , this one was very tolerable read more

I gave it one star because the staff members didn't put that much toppings. The staff didn't have any spoons near the drinks. The people that work there weren't nice. read more

This place is terribly dirty. The line, the tables, the drink station, the napkin station....all in disarray covered in food and splashes of dried old drink spills. I couldn't even find one clean table to eat on. Then while I'm eating, a customer gets in line with his German Shephard. *Not* a service dog, I mean just a large dog on a leash. Management says nothing, does nothing. It just added to the whole experience of a dirty, disorganized, neglected place, with music on too loud as well. There seems to be plenty of staff working there. Why is no one wiping down the surfaces and cleaning the floor consistently? Why is the line covered in food...that is a cross-contamination issue as well. There is cheese splattered all around, and there are people who don't or can't eat dairy, for example, but surely there is no care to keep it separate. read more

Ordered 2 salads using the app. The app was user-friendly and the order was ready on time, but the salads were minus any lettuce. There was a little bit of spinach at the very bottom, but it was wilted from all the water at the bottom of our bowls. So basically we got bowls instead of salads with a tiny bit of wilted spinach. Oh, and I asked for light beans and I got extra beans. We won't be going to this location again. read more

I have a dog name Skittles. He is blind and has only three legs. But I guarantee you he is better at making accurate orders than the incompetent people working at this restaurant. Three times in a row, these people have messed up on our mobile order. What's sad is that it's a basic meal with nothing complicated to make. This last time, they not only messed up on the order, they did not include the drinks to our order. How hard is it to make a burrito? Who are they hiring these days. Unacceptable. And to make matters worse, you can't even get through to anyone on the number they provided. Lol, this place is a joke, along with the workers. Corporate needs to come to this location and see who, if anyone, is actually working here. Disgusting. read more

Great food but catering is ALWAYS ALWAYS ALWAYS late. Very annoying and makes me run late for work with catering events

This evening I was quite hungry and decided i wanted to go to one of my favorite restaurants, chipotle. I ordered online and when I received my burrito it was minuscule, which puzzled me because I get the same thing every time and it's normally a regular portion of food. My friend also got a burrito and is significantly larger because again it was a regular portion of food. When I asked the employee about it he gave me a lot of attitude and claimed because I ordered less stuff it was smaller. I typically get the same thing because I have a lot of allergies, I've never once received less food because I can't add the majority of things on the menu to my burrito... I pay the same amount as any other customer, so why should I receive a lesser portion? read more

This is the best, most consistent chipotle I've been to. Food is always great and staff is always so nice. They don't skimp on their portions too which is why I keep going back!! Please don't ever change :)) read more

First of All-ordered online. picked up order and glanced in bag for my $3.50 drink cup. wasn't in bag so I went to cashier and got it. Drove home and unpacked order. No Queso Dip with the chips. First tried using the robotic service and got nowhere. Tried called the actual restaurant and no answer. Waited a while and tried calling again. The young guy listened as I told him what had happened from the no drink cup to the no Queso in my order. Without hesitation, he asked if I wanted to come back in!!! I said no I would like a credit or gift card. He said no but I'll give you a number to call. I said no thanks and hung up. So I get nothing for a wrong order? and to boot-I tipped them before I picked upy order. This has led me to not tip anymore until I receive the correct order. Not going back there. Awful Customer Service!! read more

I've had multiple encounters with a girl named Alex, who has pink hair, and unfortunately, she's been incredibly rude and unwelcoming every time. The moment I walked in, I was met with an unwelcoming glare. When I kindly asked for a kid's quesadilla, she immediately told me to "order something else" because the machine was being cleaned. I mean, isn't half the menu made with tortillas? And no, I didn't want a burrito bowl. Thankfully, the timid girl next to her started making my quesadilla, but Alex dramatically scoffed, growled, rolled her eyes, and slammed the tortilla press down. This was her second and last time taking my order, and honestly, her attitude was just plain disrespectful. Even though I'm frustrated writing this, I stayed calm and showed no anger when dealing with her bratty behavior. Chipotle really needs to address this kind of customer service. read more

The service was a little too fast with communication, the food was great, the ambiance is pretty normal

Terrible delivery service! I never received my food, they won't remake the order, and my money won't be back on my card for 3-5 business days. Now I have to pay double to get the food I ordered for my family. read more

Our visit exemplified the ever lowering standards we've all noticed recently. Charge more, give less. When we walked in at 7 o'clock we were literally the only customers there, with five employees, and yet it seemed all the tables were dirty except for maybe two. $11 for a burrito and I guess they expect you to eat it in a filthy dining room. I'm adding a star because when I mentioned it nicely to the employees, one of them jumped right on it and started cleaning up. Why did he need a customer to point it out? Must be poor management. read more

Chipotle Mexican Grill - Mexican Near Me - Highlands Ranch, Colorado

Chipotle is chipotle but what makes this location 5 stars is the WONDERFUL blonde lady who works during the day. You can tell she truly loves and cares about her job and exemplifies everything I want to experience as a customer. I continue to come to this location hoping she's the person behind the counter. read more

i've been here only a few times but will never go back after my latest experience. Cold food mixed with small portions. Barely even ate any before getting nauseous. read more

I am a Chipotle fanatic. Eaten it all over the US and London! I'm surprised that this is a chipotle - it is not up to the standards I would think the business wants. It's dirty, the drink area is always a disaster - messy and multiple drinks empty or not filled with syrup. A majority of the time they don't have meat or are running low. I don't bother ordering online - because you end up waiting longer than if you just showed up to stand in line. Sometimes you show up and there is a sign on the door saying they ran out and will open in a few hours ..... not up to standards. I was excited to live close to a chipotle - but gasp - I go to Qdoba more now. Nothing against the staff - they are always nice and working with what they have - but it all comes from the top ... read more

I really enjoy Chipotle. And this location while wonderful back in the day, has really taken a turn down. I realize that we are recovering from COVID, but this place needs to reworked and retooled. Every time I am there the line gets slower and slower because of online orders. They usually make 2-3 meals before take one in-store order. They have run out of ingredients several times. The worst is when they give you a small spoon full because they are trying to stretch the ingredients. I finally spoke up recently I got some attitude from one of the workers. Now mind you that this is just one of many staff --- who are usually friendly. The management team needs to rethink this location and create an online only kitchen as not to mess up In store orders. Tip: lunch time is usually better than dinner. read more

Went to this location all through middle and high school and was completely fine, but genuinely the past 2 years have had just the worst experiences pretty much every time I order. Today I ordered through doordash and found this in my bowl. Literally disgusting lol read more

Chipotle Mexican Grill - Mexican Near Me - Highlands Ranch, Colorado

I see so many people complain and make negative comments and yet I've never had a bad experience at this location. If anything I notice that the staff here, even the teenagers, are much more communicative and attentive than the location on S University. Whenever I order pickup it's ready almost perfectly on time and isn't soggy. My burritos are wrapped well. The food always tastes good and isn't overcooked and dry, and the staff is always understanding/accommodating of extra requests. read more

Sweet baby Jesus, this place is disgusting. We stopped by on a Thursday after baseball. I figured it would be fast and reasonably good. (Despite not being our regular chipotle). The line was long, and moved slow, but we waited. When we got to the front, the kid making our burritos had to be reminded several times that we wanted No beans. Zero, buddy. I found it odd that he looked past us when ordering, like he was worried his friends were going to find out he works at Chipotle. He then took a scoop of rice and quite literally pushed it down with his hand, smashing it into the tortilla. Bold move, man. Bold. I looked on, in mild horror, while he splashed chicken around like confetti, then wrapped the burrito as you would imagine a toddler wrapping themself in a blankie. We survived the salsa bar, just to swipe the credit card THREE times before it went through, which I'm told is "common here." Burritos, check. Payment, check. Looking for a clean table...no dice. Every single table was dirty. EVERY ONE. And the floor was dirty. And the drink area was dirty. And the ice machine was over flowing. Basically controlled chaos. Or uncontrolled, depending on your world view. We managed to find a spot at the long table against the windows, as it was the LEAST disgusting. First bite, cold. Second bite, fatty chicken. Third bite, uncooked rice. At this point, I just toss the burrito. There's no point. Everything is horrible and we've all lost the will to live. And for those who are like, "there's no way, I eat here all the time." There are only two reasonable conclusions; either you have no standards, or no eye balls. This place is super gross. Just close it down, fire everyone, get a new manager & start over. Pictures for reference. Please God, don't let us get hepatitis. read more

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Doors locked 6pm on a Sunday? Labor day is tomorrow but I don't understand if that has anything to do with today... weirdest part is that there is people eating inside and staff is there. No signs on the door or anything listed online. There was us, and a couple other people standing outside and nobody bothered to come explain why they locked the doors. read more

I need to learn my lesson and stop coming here. My kids love it so I save it as a "treat" for them. Was promised an order at 12:10pm, it's now 12:33 with no end in sight to this wait. The last time I ordered here, the "system crashed" so food wasn't waiting - they had me wait in line while my 3 kids freaked out about waiting (all 7 and under). I can't with this place. I save it for when I don't have enough time to make a meal and it always costs me more time in the long run. So frustrating. read more

Terrible pickup experience. Restaurant wasn't clean. And they didnt give us many of the things we ordered. My bowl and my son's meal were both missing beans. My lettuce was also missing. My wife didn't get the tomato salsa she ordered. Now I'm reminded why I rarely visit this location. read more

It sucks. The food is not good and their guacamole that I payed extra for was moldy. It is over priced bull shit. I could get that for free litterly anywhere. Furthermore, their efforts and Efficiency sucks I ordered at 4 00 and it is currently 600 and they haven't Evan started. The place only have 4 other people and I triple checked of I was in the right spot. I had to miss multipul events that I had to get some food. This is not a sit down restaurant it is a fast food joint. Fast does not mean 4 hours it mean maximum 45 min. I think you were off by like 3 hours. It sucks and I will never come back again and I hope it gets shut down. No one like you, you should close. read more

I love chipotle, but this location is terrible. Constant food order issues and I found a clump of hair in my last order. Clean it up over there. read more

This restaurant has yet to get an online order right. The last three times we've ordered online and picked up we've gotten home to find a complete screw up. This last experience they gave us only half the items we ordered and nothing was right. We tried calling, filing a complaint online and even going in to the store to request a refund. We were told they would give us the food items we ordered and paid for that we didn't receive. Thanks but no thanks. Not a good form of customer service, Chipotle! We'll take our business to Qdoba going forward. read more

Food was cold, chorizo was burnt, the bowl was 1/3 full. I known times are rough, but either provide quality services and food or close your doors read more

terrible half serving from this store! I paid almost $20 for a grain freedom salad and tortilla to get delivered. I waited 45 mins for delivery and received a half serving despite being charged 100%. the picture on webpage looks nothing like what you sent me. stop being so sloppy with your serving size as this is called theft. read more

Really wanted some chipotle and came into this location for the 1st time, as I was paying, I noticed the gentleman who was bagging the fresh chips eating them as he was putting them in the bags, safe to say I will never be back to this location. This is not acceptable read more

Unfortunately, I love Chipotle. But this one is out of some major ingredient almost every evening I go. No chicken or steak one time, no rice another. This time no chips! And they forgot to make my order....Get it together manager! read more

Great location! Eat there regularly by myself or with my family. They've been very accommodating with changes to my ordering. They've also corrected any errors promptly. read more

This is your Chipotle if you enjoy your food cold. The Chipotle franchise has always been my favorite, and when I moved into the neighborhood across the street, I was elated to be so close! Unfortunately, each time that I visit this location, it's cold inside, therefore the metal counter that they prepare my food on is equally cold, thus by the time I get to the register, all of the warmth that was in my food has been efficiently removed by the metal counter heat sink. I take it (literally) across the street home and bite into cold food. I really want to try the new carne asada that they have, but I might do it at a different location where I might have a chance to get warm food. read more

This chipotle is bad. The staff seems to be incompetent when it comes to food safety. I watched an employee use her gloved fingers to wipe the top off the meat section and grab meat and scraps that had fallen on the counter who knows when and toss it to the trash. Then immediately after, with the same hand, smear and grab rice around the rice area and then flick the rice and whatever else was still on her gloved hand back into the entire container of rice. She immediately began scooping the rice into the next persons burrito and there was a random piece of meat in the rice she served them. D: This can't be appropriate food handling. Old meat in the rice contamination alone is not appropriate but to flick clumps of stuff off the counter into the rice????? It was too awful and I didn't order a burrito. However my family had already ordered theirs and chose to eat them since theirs were made was prior to the rice and food flicking. They complained that the burritos were abnormally cold inside. I tried the queso but it was thick, grainy and gross. I wouldn't serve queso like that to guests at my house let alone sell it so, again, awful. Won't be back to this location. My family loves Chipotle but this one is not up to par. read more

Very poorly managed. The kids working there don't have any sense of urgency nor do they care if everything is out and tell you it'll be "15 to 20 minutes if you want to wait for it." Don't even think of ordering from the app because it will never include the sides you paid for. I like Chipotle, but this location has never been able to plan accordingly for a dinner rush in any capacity. read more

Placed an online order for 3 burritos. Waited 20 minutes in the store and then went and stood in line to request my order to be made. I was told that "they make online orders in the back" and was told to get out of line and continue waiting. 20 minutes later my order arrived. Went home and every order was incorrect in multiple ways and wasn't even close to luke warm. It is cold. Extremely disappointed in this experience and in the staff at this establishment currently. Side note: I was having a conversation with my family RIGHT before ordering and how much better Chipotle is than Qdoba. I'll be revising my opinion read more

I am a chipotle connoisseur, and have proudly been to over 100 locations. I have spent approximately $8,850 at chipotle over the last 4 years. This is one of the stingiest chipotles I have ever been too. The burritos are consistently small and the ingredients are under served every single time. Chipotle as a franchise is a great, this location needs bigger spoons. read more

Went in at 8:30 when they close at 10pm. Asked for white rice and they said they were out of white rice. We asked if it was a shipping or staffing issue and they said no. If you run out of your main base 1 1/2 hours before close- please make more. read more

this has to be the worst chipotle location in America. the food is gross, the serving sizes are laughably small and then workers look like they hate being there. ive had the same bad experience multiple times now and will never go back - would rather drive farther read more

The worst chipotle experience. There was no line no one in the seating area and yet the food servers bar was a mess. The servings were slim to none very disappointing considering the meal was 27$. read more