Two employees working last night 1/14/26 during dinner rush are really good. Very busy for just those two in front of house . Awesome job

I visited 12/18 at 2:10pm - there was no one at the front counter and the manager seemed to be holding a meeting with the staff talking about some other customer issue. Stood there two minutes without any help being ignored and walked out. Don't count on speedy service here, or any quality customer service. I won't be back to this location again. read more

We sometimes go to this drive through and have no issues. My son always sees the slides and asks to go in. Yesterday we finally let him. It was an awful experience. The play area was locked. We asked an employee and they said to ask the front counter to unlock it. When we asked, they said it's closed for maintenance. If your not going to have it accessible, please take down the pay area. My son was crying. Also it was lunch time on a Wednesday and the place was crowded with high school students cutting us in line and being very disrespectful. read more

I come here for lunch because i work in the plaza, ive never received attitude from anybody there except for the red hair , nasty attitude lady that served me today. I always order here and for her to be distasteful is disgustin. I literally come here all the time. read more

Avoid this place if you can. It's always a big headache. They always get my order wrong and their orders always take a lot longer than any other drive-thru I go to. They often tell me they are out of something after I've paid for it and when I ask for a refund they tell me to just go to the app. It's aggravating and it's happened several times now. The manager doesn't care and even implied I shouldn't be complaining! What?! I just need to avoid this place at all costs and go somewhere else. I'm done with them. Burger King is a corporation and probably doesn't care as long as this store makes money but it's very sad to have such poorly run fast food in the area. It strips whatever convenience it is totally away :( read more

How do you write a review for Burger King? The food and menu is identical between locations. I suppose it comes down to service, and that's where this location really falls short. I honestly don't know if any Burger King location is better, but this is the one that is local to me. It's unfortunate, because this part of West Orange is a fast food dead zone, offering no other alternatives. I would probably go there more frequently if it was better. There's a McDonalds about two miles away, but frankly two miles is a lot when you want something quick. Sadly, it's the quick part that is this location's biggest issue. Despite being called "fast food" you will rarely be handed your meal at the window. You'll be asked to pull forward, find a parking spot and wait. It really defeats the whole purpose of a drive-thru. This happens even if you've ordered in advance using the app. The other problem I've experienced on several occasions involves poor order accuracy. It's easy to tell if your bag contains the wrong item or is missing something, but if you're like me and order no mayo or extra pickles, good luck. You have a 50/50 chance at best that it will be what you ordered. Having said all that, the food is no worse than other Burger Kings regarding quality and the staff seems to be doing their best, but the management really needs to address the whole "go and park" thing and the order accuracy issues. read more

They actually don't deserve any stars at all. The people at the counter are rude, have nasty attitudes and can't stand the fact that they have to serve you. They behaved this way in front of my eight year old child and he even made a comment to me afterward about how rude and mean they were. Even an eight year old is more mature than they are. A manager needs to address the workers about their nasty attitudes. I'm speaking in particular about the staff on weekday afternoons (Thursdays). read more

I called and complained about this location once, and I will never come back again after my last experience. This place is soooo slow. The drive thru is a mess. I am not sure how come it could take 10 minutes to complete my order with 4 cars in front of me. Please go somewhere else if you want BK, or if you want fast food. read more

Came here on a weekday evening around 10pm. There were only 2 people working (both of them were awesome). Because the restaurant was understaffed we waited about 15 minutes for our food and items were missing. Still giving three stars because the attitude of the restaurant staff was fantastic. read more

I go to this location out of convenience. Some of the employees inside can be nice but the takeout often mess up my orders. I had a burned bun this time. read more

Burger King - Double Whopper Whopper Jr. with Cheese - Burgers Near Me - West Orange, New Jersey

I visited the drive-through on 1/3/2024 at about 5:17 PM. We were asked to pull over to the side as they prepared out order. After waiting 18 minutes for chicken nuggets fries, mozzarella sticks and one burger, we finally got the food. We got home and the nuggets were like rocks, the fries were also burned, the mozzarella sticks tasted horrendous and the burger bun was hard. We threw all the food out and ordered from Wendy's. This place is always getting it wrong. They are absolutely a disgrace. read more

How hard is it to actually sell the food you offer on the damn menu? This is a failed location. They don't dispose of old food in the warming rack, stating they are out of cheese during the rush, "we don't got coffee" in November at 3pm. These are bad employees who have no manager or oversight. Someone needs to turn this location into a public park. read more

I felt so terrible that I went to the drive-through and asked for chicken sandwiches and asked him to hold the Mannys when I pulled up to the front Was too late and the lady had to remake them and I felt so bad but she was really cool about it so I have to give this place five stars even regardless that I haven't gone into my bag and ate them yet I'm sure it's good how can you get Burger King a bad Yelp I hope she didn't spit in it but boy do I always look forward to those Italian chicken sandwiches I always wonder when they're coming around because I love them read more

Burger King - Burgers Near Me - West Orange, New Jersey

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How do I give 0 stars??? Ordered from this Burger King through door dash. Received a burger on SLICED BREAD.... I have no words.... read more

Burger King - A supposed quarter pounder king.... - Burgers Near Me - West Orange, New Jersey

After sitting at the drive thru speaker and watching several cars order and pull forward to pick up, I drove to a parking place and went to the counter. It took several minutes before I was acknowledged and several more before someone attempted to assist me. I ordered the kids meal I'd come for, (plain double cheeseburger, fries and juice). Got my bag in a more reasonable time and went home to find a plain double burger that was not pleasing its recipient. Lucky for me there was some cheese available at home, because I'm never going back there again! read more

Burger King - Cheeseless cheeseburger. - Burgers Near Me - West Orange, New Jersey

Buyer beware. For this review, I feel it's appropriate to use a pros and cons list to summarize the establishment. PROS -Conveniently located near the high school -The morning staff and manager are generally friendly and accommodating -The food is on par with other Burger King establishments CONS -The frozen Coke and Fanta machine is out of order on probably 75% of the visits I've made here so good luck if that's what you like -During peak hours of the day the wait time is egregious -Come in prepared to park to the side and have a worker bring food to you if you utilize the drive-through -The customer service is very spotty. While there are some great workers, there are also a decent amount that just appear disinterested and won't bother to greet you. While there are some outliers of food experiences to be expected, I believe you have to mainly judge a fast food restaurant based on how fast the food actually comes out and customer service. In this case, the wait times and spotty customer service are what really let this restaurant down. Other than the fact that it's located in my town, I'd say you can find better Burger King's to visit rather than this one. read more

4 stars in the morning and afternoon negative 100 stars in the night good staff in the morning and afternoon. you order food and will get food. if you ask for sauce you will get sauce. not much else you can or should expect for fast food. not sure what service people expect for a minimum wage fast food job. you should always check your bag before you leave so if food is missing thats your fault for not checking. with that being said, avoid this place at night. if you order food you will NOT get food. if you ask for sauce you will not get sauce. instead you will wait 30 minutes in the drive thru listening to 30 cars behind you beeping their horns nonstop before you give up and drive off. it doesnt matter if you are the 1st car or the 50th in line, it will take forever. they dont ask cars to park or move to the side so if the person in front of you has a large order your small order was likely done 25 minutes ago and is already cold and soggy. you may also see an angry customer and employee cursing at each other in the window so especially do not bring your kids at night time. read more

Probably the most unwelcoming Burger King in the state. Takes about 10 minutes to order, with no line. I wouldn't recommend ordering more than 1 thing or even thinking about asking to add cheese on your Whopper as you that will be responded to with open distain that you even had the audacity to order something the way you like it or at least you will think this based on the persons very clear misery through the drive thru intercom. About another 10 to 15 to wait on your food, also no line. You are greeted with s i l e n c e at the window. No hello, confirmation of order or the price of your order, just a hand reaching for payment and dead silence. Do not ask for anything like sauce or ketchup because you might as well be asking for their first born child. read more

Not too much to say. I dined in as opposed to drive through which seems to be a common complaint with this location based on other reviews. The drive thru was noticeably more busy too, there were maybe 3 other people inside. The inside of this burger king is is nice in size with plenty of seats. the cheeseburger I got was ok, small. Chicken nuggets were ok. The crew people were nice and the food came fast. read more

Burger King - Standard cheeseburger. Smaller than I thought it would be. - Burgers Near Me - West Orange, New Jersey

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Worst experience ever at a fast food joint. I come home from being deployed and can't sleep normal hours so i take my kid for a happy meal. I get instructed at the drive thru order it's a kids meal not a happy meal! We don't have happy meals. I then get ignored for 3 minutes at the window. Unbelievable; I contacted corporate. My kid is in my car and this lady is giving me attitude. read more

I tried their delivery service just today and it was a disappointment. I ordered 3 meals and they only sent the sandwiches without the sodas and fries. I tried to call the delivery guy but no response. This will be the first and last time I order from BK. read more

Horrible experience since the old workers are not there. New staff barely are not working!!!) My mom ordered burgers some were cold she brought it back to them they put it in the microwave and gave it back instead of giving a fresh burger. Last week I came and was trying to order a good deal and I changed my order the cashier said oh boy so I left !!! That's the last time I will come here!!!! read more

Again, I can't believe I'm reviewing a fast food chain. But I just had to. I went here on Thursday. Ordered inside. Waited like... idk maybe 10 minutes for my not-so-fast food. Clearly, this place was having a problem. We weren't the only ones waiting. About 6 other customers were all standing around waiting. The people working kept being like "ohh you're still waiting for your _____?" to everyone. Like, yes, thats exactly why we are all standing here staring at you guys. Duh. Not to mention there were about 8 employees. What the hell were they doing? Look, I'm not expecting 5-star service, but come on- what's the problem? I also had to repeat my order like 3 times to the guy taking my order because he kept looking around and talking and not paying attention and then would be like 'uh oh wait what did you order?' While waiting for my slowwwww food, I saw a sign that said this weekend they were having a $1 special on chicken strips. So, when I passed the BK this weekend I went there to order the $1 special. The girl working the drive-thru window was like no.... we don't have any special like that... no.... I had to go inside to see whether or not I was crazy... just to check... and yep, the sign was still there saying that day's date and the $1 special. read more

Food is on par with BK standards. SLOW drive through. They often cheat the timers by holding you back before the window or send you to the lot to wait. After school gets out, it's mad house of high school kids. My guess is friends of employees. I've had non employees run food out to the parking lot many times. I don't care about that but just something mgmt should be aware of I guess. read more

The worse Burger King I have ever been to. The food was not served hot (cheese was still cold), I asked for extra onions never received, the onion rings tasted like they were cooked in old oil, the bread was crumbling (which is a sign of old bread), and the employees were rude, clueless, and the place was dirty, The ketchup dispenser was disgusting, leaking ketchup were customers used piles on napkins to prevent further mess. I will never eat at a Burger King again.. Were is the West Orange health department? read more

This is the slowest fast food restaurant E-V-E-R! I've waited over 20 minutes in the drive-thru several times (silly me) but I've had it with this BK! The employees are nice but they're slow as molasses! The food is never really that hot so I'm not sure what they're doing in there. Never go there if you're in a rush.... read more

I have been to this burger throughout highschool but ever since the remodel i have constantly been getting the wrong order and or not getting the entire order along with it constantly closing at 8 or 9 when online it says 10 or 12 read more

This review is for the service If you're getting something to go, order inside! I waited nearly 20 minutes just for my order at the drive thru. No apology or anything. It only had two employees!! Go to the one on Pompton Ave in Cedar Grove. I won't be back at this location read more

I ordered from this location today through Uber eats however when I got my order it was wrong and items was missing I specifically called the restaurant after I placed my order and I spoke to the manager and give her instructions on what I wanted seeing that I have kids that don't eat certain things she said okay then I got my food and what I paid for wasn't in there which is cool seeing that we are all humans and we all make mistakes but when I called her back she wants to argue and disrespect me on the phone so their customer service is horrible and they have no way in talking to their customers who is helping them get a paycheck. Disappointed in their food quality. read more

If i could give this burgerking 0 stars i would!...what kinda place called burgerking dosnt have any burgers!!! Only fried products!? Also they closed the doors waaay before the time on the door...yiur open until 1 am and its 11 pm and you dont have ANY BURGERS!!!!... Wth... read more

It's like they can't handle that a fast food place should be fast paced! Got the veggie bean burger and new crispy sandwich. The bean burger was so dry you could barely bite through it. When my friend went back in to ask for another one that was actually edible the staff had such a disgusting attitude, like she had a problem replacing the burger for something edible! The new crispy chicken sandwich tasted like it was fried in old burnt oil and the fries were burnt. The staff didn't even apologize afterwards. Horrible! Will not be back. Only good thing are their shakes. read more

After looking at the reviews for this place I still decided to give it a shot anyway. I did heed the warning of everybody an order inside. It did not take long to get my lunch but nor was it extremely fast either. The staff was attentive and the bathroom was clean. I had to veggie burger which was a little dry around the edges but it's happened at Burger King before. I am not complaining as they have a vegetarian burger. read more

Forget it, this BK takes a minimum of 20 minutes to get a Whopper Jr meal waiting on the inside and at least 15 minutes in the drive through. Burgers and fries are cold. read more

Disgustingly dirty and general manager and his store manager are discriminating, bigots. As a group of local high school football players ordered food, they were told their food had to go and eventually they refused to give them food. The boys were courteous, the manager was not. I called the local police so the boys could get the meals they ordered. Officer told me this is a daily occurrence, that the management dislikes the teenagers so they antagonize the kids. Stay away and maybe the owner will get rid of their staff and start over with a better group of employees. read more

This place is THE WORST. Almost every time they mess-up the order. Last time they missed a salad, but the guy replaced it with a 'sorry'. No biggie. Today was the worst of the worst. We ordered a #11- Big Fish in the drive-through. Repeatedly making sure plus a Coke Zero, Whopper Jr, onion rings and small shake. Everything showed-up on the board at the drive-thru. We waited a while in line, but when we got the order at the window, there was no Coke Zero or Big Fish. On the receipt, it clearly showed the Coke Zero, but apparently the Big fish was cut off the top of the paper receipt. They handed over the Coke Zero. Hubby handed over his card to pay for the Big fish since it was missed in the charges. He was miffed as anyone would be. Never cursed them or used any bad language, but clearly showed he was not pleased with the service. They then asked for the bag back, so I assumed to make sure the fish sandwich wasn't in there. I had already eaten an onion ring or two. Then they pulled a biggie. They handed hubby his card back, kept out food and said 'I won't be serving you'. They screwed-up, refused to fix the problem, then refused service as if it was out fault. If there was a negative number to give, I would rate it as such. read more

Just went through the drive through... didn't wait long and the server was very friendly, bet my fries were COLD!!!

Standard fast food in the area. Never great but never bad. Service is neither great not bad.

This is by far the worst BK i have ever gone to. BEWARE: drive up means lose up. they always short my order and when i get home the one item I really wanted was not in bag. it gets worse. i took my son there for lunch on Saturday and they said they had NO burger meat. they should close and Wedy's should open up. they are the best read more

This BK is by far the worst I've ever been to. I love in town, and go their out of convenience. I've had so many bad experiences there, these were the worst : once I went at night, around 10pm, and the staff was left without a manager, so they turned all the lights off including the sign in hopes no one would come in. Another time I ordered 2 whopper juniors, one for me, one for my mother, when my mother bit into hers, it was not lettuce on her sandwich, it was 3 crumpled up straw wrappers mixed with 2 pieces of lettuce. Disgusting. And last but certainly not least, I ordered cheeseburgers and when I got home to eat them, I though I was being poisoned, because the stupid ass employees used a pile Siracha sauce instead of Ketchup. This place needs new management and new employees immediately. It makes me wonder if corporate actually reads these things read more

Slowest "fast" food place i've ever been to sat in drive thru for over 10 min and I was the third car from the window.