Good food expensive but good Service is good staff was friendly They great you with a smile read more

Use to go here every week for lunch with my coworkers... ever since that new target went up there has been a major decline in the sandwich quality. I feel bad for them because they literally lost all their parking spots and it's like they just don't care at all. Wspically about customer experience. Insanity having a jersey mikes with 3 parking spots and just very undertrained staffed. Will never go back here again. Thanks target. read more

So we place the same order every time through the app for Shore Points (#14 The Veggie and #13 The Original Italian). The WO shop is consistent with sandwich quality. The bread and sandwich ingredients are fresh. Only once did they mess up our order, but I called when I realize it and they remade the sandwich - no problem. Pick up is easy. Only possible issue is finding a parking spot if you're trying to get one close to the shop. Otherwise, you'll need to park in the larger lot and do a frogger. read more

Hello As you know I am tough grader so a 3 is a good score I was picking up lunch in on the way to my buddies I used the app and placed the order Place was packed but they had separate place for pick up and my order was ready Sandwich was fresh and tasty Expensive for a chain place but if you want something fresh and consistent I will order again read more

First time going to Jersey Mike's. The service was good: they tended to us quickly and staff seemed to have a good workflow. -big kahuna cheese steak: delicious. The jalapenos were not spicy but gave it a good flavor. -chipotle chicken cheese steak: the chicken tasted a bit sweet as if it had bbq sauce which I didn't expect. The chicken was juicy and overall flavor was very good. It's a bit pricey considering they are casual sandwiches but on the other hand they are larger than other sandwich places, higher quality meat and very good flavor. Overall, would recommend. read more

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In the middle of a renovation so we just wanted a quick good sandwich. Ordered online for pickup. Asked for no oil or vinegar and mayonnaise on the side. Sandwiches had tons of oil and vinegar so the bun was soggy as hell. No Mayo on the side. No napkins. Never again! read more

Always fresh and delicious. I almost always order online for pickup, and my orders are always ready when promised. Well worth joining the JM Shore Points club where you earn points to purchase free subs. At the West Orange location, the preordered takeout counter person is soooo friendly. Kudos Jersey Mikes. You got a good thing going! read more

I love my sandwiches from Jersey Mike's, they're always good and completely satisfy my hunger

Had a Philly cheesesteak here and it didn't disappoint. The staff was friendly, the sandwich was stacked with meat, onions & peppers & a creamy white cheese. Loved every bite! read more

I've been here a few times the past two years. During this pandemic, they are open and taking phone or app order, or simply going in person to place your order. The staffs here are always friendly and polite. I never have an issue redeeming a coupon. Regarding the food, I always get a hot sandwich. My recent order, I got the cheesesteak. So delicious! It's a little pricey but definitely worth the money. They recently installed a barrier between customers and the staffs. They are definitely taking all the precaution measures to ensure everyone's safety. read more

Even when you pay extra for extra meat, the sandwich is anorexic. This location doesn't live up to the reputation of Jersey Mike's. I've been a loyal customer since there was only the one "Mike's Subs" in Point Pleasant. When they franchised, the quality dropped overall, but not nearly as badly as at this one. read more

Favorite lunch spot, amazing customer service makes you feel appreciated and valued as a customer. Fresh ingredients and delicious sandwiches! read more

This is a very nice and personable store. Service is very nice and quick. Food is always amazing and a very inviting ambience. 10/10

One of the worst I have ever been to Very rude workers The cashier was the worst she was very proud of being the cashier in the store She didn't care about the customer and very rude. I really think they don't care about their sandwiches that they sell. I ordered a regular Italian and by the time I took it home It was soggy and not well prepared I really think corporate needs to stop bu and re train the people who are working in the shop I am a jersey mike sub fan and this place was the worst New management please !! Please show them the way a true sub is made ! read more

Yes it's a chain but I feel like the people who work here are the nicest of any place in WO and it's clean and reliably good.

I was starving and I happen to be nearby, so stopped in. Immediately I was impressed with the customer service. The owner, Jim, greeted me and offered a joke. The line was semi long, but the staff made my sandwich swiftly with a smile. I realized that Jersey Miles's Subs are also serving the Denver area, where I live. The deli and cheese is freshly cut to order, the way it should be. I ordered the Turkey and Provolone GIANT sub, and even sharing it with my wife was a tall task to finish. I would say a regular sized sub is plenty for two, unless you are a giant yourself. The sub was quite fresh, tasty and filling. This place feels more like a one off family owned deli than a franchise. Great place for sandwiches, hot or cold. It's located in the same parking lot as Whole Foods with ample parking. read more

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There are many more worthy locally owned sun and deli places here in northern NJ. However, when I want a sub, it's not so easy to find gluten free options. I appreciate that they offer this, and find no reason to complain about their delicious subs. read more

The food is always great and it definitely hits the spot when you're in the mood for a sub.

Every time i order from this jersey mikes my order is wrong literally every time! I either get someone's else's order or my sandwich is made incorrectly. Waste read more

First time to any Jersey Mike. Decided to try because see many yelper's enjoy other locations.. First I was going next door and seen this over in the corner so came here. Nice little eatery. Not a lot of choices but enough to be fulfilled and satisfied from hot too cold subs. Little bit of up best music playing in the air make this idea for after school or just lounging eating. I went with the number 17. Cheesey streak w/onions and peppers. Not my best sandwich ever. But definitely one of the better cheese steaks places I've had in North Jersey. Great amount of messy to feel like it's a sandwich. The staff was friendly and can make you feel like you want to return. So I'll be back. read more

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Guys I wouldn't even bother ordering online. The staff here is so attentive and quick. I was in and out in about 5-7 minutes with 2 sandwiches. The place is small and I can see if you miss it in the plaza. It's tucked away in a tiny corner around the other side of Chipotle. I feel like im backstabbing all the delis in NJ by going here, but it was later in the day and what can I say it hit the spot. read more

This was my first time eating Jersey Mike's sandwiches and it was delicious.. I purchased the club sub with bacon, it was very tasty and most of all the bread was fresh and soft... I would definitely go again.. A little pricy for a sub sandwich but it was worth it... read more

I enjoy Jersey Mike's wraps; I haven't gotten anything else besides that. At this particular location I know for a fact they have the spinach wrap. They do have wheat and white, but I enjoy the green! Jersey Mike's is known for their hot and cold subs. To be real honest, this franchise can be a bit overpriced. At the end of the day, 'Subway' is just as fulfilling at a lower cost, they just don't have spinach wraps.The toppings are selective at Jersey Mike's, they have the basics; lettuce, tomatoes, pickles, banana peppers, mayo, mustard, vinegar, oil, salt and pepper. The West Orange locations customer service is not great. I had an encounter with a cashier and didn't go well. I came here on a Thursday evening. There were 4 workers including the manager. The one who placed our order seemed to be rushing. It was my first time experiencing my order written down on a receipt paper. The one who took my order made my wrap with no problem. The issue arose with the cashier. She asked me what I ordered and what number. It appeared as though both employees didn't understand my order. After explaining my order twice now the cashier points and referred to the receipt. As I look at the receipt she showed me, it had a bunch of numbers on it with the name "American" written on it, she held the receipt up and asks me "is this what I ordered". I had no idea what American was supposed to mean, when I ordered a turkey wrap with provolone cheese. I'm the customer, why am I being asked what your colleague wrote down? There was a lot of confusion with the cashier. You have to teach the staff how to operate, or communicate among one another if you're using these paper receipts. I understand if it was a busy day or new staff, but I blame management. I honestly think this location needs a training session ASAP or you will loose out on business. The location already looks sketchy, it is on the side of the building by a dark alley. Also you have Chipotle located right next to it, your competitor. Parking in front of the place is bad. If there's no parking in front, it's dangerous to walk across the street with traffic.Its not worth coming here. To sum everything up, pros: fresh sandwiches cons: don't accept coupons and customer service is UGH. FYI, I heard you can order online at a discounted price, but double check with the actual store if they op-ed into the deals. The manager, Courtney made it clear they don't participate in all promotions; the free-sub coupon was declined by this location. I would not return to this particular location. Food -3.5/5 Location/parking-2.5/5 Price-2/5 Customer Service-1/5 read more

Everything was great until the Spanish lady whipped that mayonnaise laced knife from the sandwich prior. I hate mayonnaise I was dying. The African American male who made my sandwich was so sweet though- He said he would remake me the sandwich but I said it's ok. I was crying inside. But the kid was so cute and nice. read more

Jersey Mike's Subs - Sandwiches Near Me - West Orange, New Jersey

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Service here was good. I got a number 11 and I asked if it can be heated on the flat grill and I chose the white bread and the guy behind the counter recommended that I go with the rosemary parmesan bread as it would taste better with the heated meats. Glad I listened to him, it was one of the best Jersey Mike's sandwiches. The ladies who handle the condiments put the right amount of lettuce, tomatoes, onions, spicy mustard, oil, vinegar, oregano, salt and pepper. Great service and a good meal!! read more

I never knew another chain sandwich spot could beat Blimpie's in my book. But, lo and behold, I met Jersey Mike's. They make THEE absolute best heroes. Have no idea what they season it with but it's delicious and I hate the fact that I have to share it because it's so big. Whatever you order, make sure you get it done Mike's way! Tip: call ahead to order as the lines can be a tad long. read more

Ordered via DoorDash (maybe that was a bad idea). Four of us shared 2 sandwiches as part of a larger meal. We started eating when all four people started saying how flat they tasted. We opened them up (they aren't big so we were 1/3 of the way through the halves) when we discovered none had any tomato. I don't know if they forget (aren't these kind of assembly line?) or they just ran out and hoped no one would notice. Or maybe they just don't care. We had no tomatoes in the house so we continued eating but no one finished. My dog thought it was his birthday - after picking off all the onion he got a lot of different meats. (West Orange NJ location) read more

I have eaten from this Jersey Mike's like three times already and I have to say the teams that was on schedule upon my visits they were all Quick, efficient and with this good food were able to make great creations! read more

Easy weeknight on-my-way-home-from-work option. Would highly recommend getting the subs "mike's way"

I hate giving bad reviews. I really don't like doing it even at the best of times. With the pandemic causing so much trouble for businesses, especially restaurants, I want to be able yell from the rooftops how great a place is. Sadly, I can't do that for this Jersey Mike's location. First let me say, the food is great. Jersey Mike's is one of the most consistent chain restaurants when it comes to food quality. Service quality however seems to vary by location, and unfortunately the service quality at this location is simply not good. The staff is not rude, they're simply overwhelmed and under-trained when it comes to customer service. In this case I ordered the same sandwich I always do, and even left a tip which I don't normally do for take-out orders, but they seem like hard workers, so I figured they deserve it. Only after getting home did I discover they had given me the wrong sandwich. I know from the hand written ticket that the order was correct when I placed it, but somewhere along the line I guess my order got switched with someone else's, and because of social distancing requirements you can't watch them make your sandwich like you were able to do in the past. You just have to trust they get it right. At this point I'm upset because I just paid $16 for sandwich I can't eat, but I also know mistakes happen and it's good to keep things in perspective. What I did next was what anyone would probably do; I tried calling the store. I dialed the number on the receipt. No dice. They don't answer the phone. I tried three times. So getting a new sandwich delivered to me or a refund to my credit card wasn't going to happen. $16 is a lot of money to just throw away, so I decided to wrap it back up, get back in my car and drive back to the store. When I got there and explained the problem, there was no apology, no show of concern and no offer to make it right. The person at the register just asked if I wanted my money back. "That's it?" I thought. I asked for the manager. No dice there either. There was no manager in the store (or so I was told). I still needed dinner, so rather than leave and get a pizza (which is what I probably should have done) I chose to wait while they made it again. Twenty minutes later I was home again. I had the right sandwich, but I felt frustrated and unappreciated as a customer. In all honesty, I'll probably go back eventually, but it won't be anytime soon. read more

Good store. They make the food in a timely manner. All of the employees are friendly.

Great sandwich, great service My sandwich was made to order and was made promptly and efficiently. It was delicious! The staff was warm and greeted you upon entrance. The location was bright ,clean, and fresh. Parking is limited directly in front, but there is ample parking at nearby shopping mall with the Whole Foods and Kmart Definitely worth the trip! read more

Jersey Mike's Subs - #8 club sub- delicious! - Sandwiches Near Me - West Orange, New Jersey

I'm a long-time patron of Jersey Mike's Subs at their various New Jersey locations. Yesterday I was attending a wedding at Mayfair Farms and couldn't help but notice the Jersey Mike's next door. I was in the mood for a snack, so walked over to order a half of the #2 sandwich (ham, cappacuolo, provolone). What really stood out about the West Orange store was its friendly and engaging counter people. They were quick to strike up conversations with customers. One female employee couldn't help but dancing to some current pop hit playing on the radio. The friendly customer service was a refreshing change from the business-like production line approach of some of Jersey Mike's other locations. Oh, the sandwich was fresh and delicious, and the dining room as clean as a whistle. I highly recommend this store. read more

This place is the only chain sandwich shop I will ever eat at. My friend and I stopped into one in South Jersey on his recommendation. Then this location opened up the street from me. They are very polite and you are in and out with your food.. I like the roast beef with provolone they have. You need to get their home made hot pepper spread. Its delicious. I could eat it on its own. read more

Hard to find fault with this location. Plenty of local joints around Montclair WO Roseland but this JM is always fast and great customer service. Got a philly add jalapeños. Perfect! read more

Jersey Mike's Subs - Sandwiches Near Me - West Orange, New Jersey

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First time ever to this establishment. The manager was great and attentive as I would have expected. She took my order and told me that "the girls" would ring me up. I went to the register and two girls were talking. They didn't acknowledge me at all, no hello, not even really much more than a glance. She typed into her register and told me the price. Didn't offer me a meal or explain what I was paying for. I asked if the $14 price (wow) included a drink and chips. She then asked if I wanted a meal, and when I said yea, she pressed some buttons and told me the new price of $17(WOW!). I paid, they finished my sandwich and she slid it to me. Not even a thank you! Very disappointing. We deserve to be at least thanked for spending any money there, especially close to $20 for a sandwich and chips. Manager needs to teach out her same enthusiasm and respect to her employees. read more

This should be everyone's first Jersey Mike's experience. They move the lines like champions. Manager gets her hands dirty, takes hot sandwhich preorders and calls everyone by their name. The cashier and line staff are extremely pleasant while amazingly efficient in this fast paced environment. Did I mention my Jersey Mike's #42 - Chipotle Chicken Cheesesteak was delicious! The Bread was fresh and soft, the chicken well seasoned and the cheese was oozing with every bite. Jersey Mike's is "A SUB ABOVE!" read more

My Last time giving this location a chance. The only friendly staff member , who has been there a while, is the tall gentleman. The rest are downright rude and nasty. So much so, i almost Walked out last night around 6pm. Multiple times I've left with the wrong order. It's not rocket science. Last night I Ordered the chicken cheese steak number 42 and came home with beef. How does that happen? There are plenty of other locations close by with much friendlier staff. I'm done with this location. read more

I love coming to this location to grab a hoagie. The customer service is always on point and the turkey sandwich is my fave!

Great sandwiches. However, since they only use third party delivery companies delivery is often a problem. These companies can cancel your order without notifying the customer or Jersey Mike's at will, in which case you need to restart the process, which is very frustrating. It's yummy food and very well-priced, but I recommend pick-up. Also, it gets really crowded at lunchtime so go at 11am read more