Couldn't believe how dirty the bathrooms and the restaurant were this morning. We were there when the restaurant first opened and the place was filthy. The garbage area and condiment station hadn't been wiped down. The floor hadn't been swept and there is filth and garbage under the condiment and drink stations. The food was decent but we had a hard time with how little effort was put into cleanliness. read more

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This is definitely the spot if you're looking for a healthier burger option! And if you don't really eat a lot of red meat to begin with. The patties aren't greasy and the fries definitely have that "home style" look and taste. Their house sauce is my favorite condiment. Ordering online and picking up is pretty easy, gotta appreciate that! I've been back a few times and the food is pretty consistent. Customer Service could use a tune up. read more

I love a good burger...and this place has really good burgers! And fries. And onion rings! I had the breakfast burger and my friend had the bacon burger. Both were piled high with yummies. Great flavor. Both pretty messy. I had sticky, maple syrup-y fingers and it was awesome! The onion rings were probably the best I had in a really long time or possibly ever! We sat outside, which I really enjoyed. I love open air dining. Detractors: out of salt (really??) and it was pretty messy inside. read more

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Order: Vegefi Burger with lettuce buns Best veggie burger; only veggie burger I've ever tasted. When I think of vegetarian anything I think bland, no flavor. Not the case with this burger. Super flavorful and the lettuce bun was creatively shaped. Only thing I didn't like was that it was TOO MESSY to eat. I had sauce all over my hands/face and my burger kept falling apart. Also their floor was very sticky read more

So this is my return to Burger-Fi after a fantastic Yelp event. The event gave Yelpers a chance to try out all the good food including desserts. So I can only blame Yelp and the great food I tasted at the event for my return to Burger Fi. I ordered a single burger CEO along with onion rings and a drink. Good taste but will go back to the double next time. The combination of the Waygu beef and sauce is uniquely good Thanks Yelp and Burger-Fi. read more

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The service is fast. They never have you waiting long! I fully recommend the tenders, they are perfectly fried. Pair it with ghost pepper honey and you have a pair. It is more dinner type. I never usually sit inside because the chairs are metal and hurt after a while, but it's good if you go with friends or a group of kids. read more

The food was delicious. The workers are very nice and it was very clean. The truffles style fries were delicious. Highly recommend.

ButgerFi is a regular stop for my husband and me when we are out running errands and need a little snack. We absolutely LOVE their fries! Hot, perfectly crispy and beautifully cooked, their fries are the BEST! We usually stick with their "regular" fries, but recently we were feeling wild and tried their "Truffle Fries." These fries were as perfectly cooked as their regular fries, but they had a sprinkling of parmesan cheese on top. We did not detect much "truffle" flavor, but then we realized there was a special sauce you were supposed to dip them in (this was a smidge challenging as we were in the car, but we managed!) It was the sauce that carried most of the flavor on these particular fries. We were glad to have tried them, but the "Regular Fries" remain our go-to snack! read more

After a few weeks of quarantine and only home cooking, we decided to order some food for pickup. Cue burgers! I called in my order and the lady on the phone was super helpful. I asked for one order to be bagged separately so I could porch drop it to my mother and everything else could be together. Payment was required up front and it took about 20 minutes for my food to be ready, the perfect time to get to the restaurant. Upon arrival, I found the front door open but tables blocking the way. I gave my name to the employee who brought my packaged food and placed it on the table for pickup. Everything was bagged great and their setup ensured the proper social distancing. My mom's food was porch dropped and the remainder taken home where we dug in. Everything was so good! I tried the fried chicken sandwich for the first time. The chicken was crispy and juicy and the pickles gave it a nice tang. My husband and daughter's burgers were made as requested and they ate every bite. We also got onion rings and garlic parm fried. The onion rings were starting to get a little soggy, but that's what happens with takeout. Everything tasted great and it was such a welcome change to our current monotony. read more

BurgerFi was my Valentine's Day lunch choice. I had a gift card as well as my free regular fries for signing up for their Frequent Fier rewards program. I ordered the single size BurgerFi bacon cheeseburger. It doesn't come with anything on it, so I added onions, lettuce and tomato. I picked up some ketchup and mustard at the self service bar. I looked for plastic silverwear to apply my mustard, but no luck finding any. My burger was great! I could tell they use quality beef when I took my first bite. The meat, veggies and bun were all fresh. The meat was tender and juicy but not too greasy. Just how a burger should be! I also ordered regular fries which were cooked perfectly with a golden brown color. They were served nice and hot. I love that they fresh cut all their fries, never frozen. The meat is also never frozen. I was a little disappointed as I requested the truffle aioli special sauce which was never served to me. Next time if they forget I will remind them. Oh and my chocolate milkshake. I can't explain to you how delicious their custard is, you must try it for yourself! It was the thickest milkshake I have ever had which is why they serve it with a huge straw LOL. The price is a little steep for a burger as mine was $7.47. But ultimately I understand it costs more when a business uses quality ingredients. read more

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It's so good I wanna come back and I just really like it I got a cheeseburger here. It's so good and a drink. You should try it and the service is amazing. read more

Great burgers and fries. Ivan was very helpful, great employee burgerfi should be grateful to have employees like him !!!!

We've only visited once, but we need to make our way back. The burger selections are fantastic and the shakes lived up to the hype. They make the best wagu hot dogs and the fry/onion ring combo hits the spot. The service was personable, and it is in a great spot at the Town Center. read more

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Food was awesome but I would suggest not getting the Parmesan herb fries. Also one set back is human interaction I had to order from a kiosk and when I got my food she did not even say enjoy! But there was no toilet paper but in all food great experience not good. read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida

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As a vegetarian this is my FAVORITE burger restaurant to this date. They have beyond burgers as well as a special burgerfi burger called the "VegeFi Burger" and that is what I always order since I can get beyond a lot of places. It comes with a delicious burger fi sauce and cheese so it is not vegan but of course you can take that off and the bun itself is vegan. They have a large variety on their menu but I think one of the best things here is their Fries. They have a regular sized fry as well as a family sized. And right now they are running a special where you can get a small fry and drink with your burger for $9.99 to add cheese it's a $1 more and for that deal with the vegefi burger it is $11.99. The prices are great in my opinion and definitely affordable. For the fries they have different options of toppings you can add such as parm, cheese and many others. I always get the fries plain with a side of ranch and the aoili sauce because I like to dip. You order with a person up front or can order yourself on their large screens they have up front and they will bring the food out to you. I lost the picture I took of my vegefi burger and small fries but I will definitely be back and take a picture then. read more

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We had the Swag and the Burgerfi Junior and both were simply delicious. the fries were really crispy and tasty. Staff was really nice and gentle and the place is really nice. Prices were surprisingly low for the quality they offer. We'll definitely come back. read more

BurgerFi - CONCRETES - Hot Dogs Near Me - Jacksonville, Florida

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Food was okay. Restaurant in general was filthy. Floor was stained with grease and restroom door was sticky with grease. Can't even imagine how dirty the kitchen is. read more

Used to have great food - fries were cold and greasy. Veggie burger was almost warm and tasteless. What happened? I will never eat there again. read more

Great burgers and the fries are so good. Also good vegan option if you have a vegan in the family. MIL said the chicken not so good but it is a burge place after all. The Fries are HUge as are the onion rings read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida

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Very good, fries are amazing!!! Definitely recommend over Mshack! They also have chicken sandwiches as an option. read more

BurgerFi - ULTIMATE BACON CHEESEBURGER - Hot Dogs Near Me - Jacksonville, Florida

Went into BurgerFi at the St. Johns Town center and was greeted by Ivan, he knows what customer service is all about! He was very polite and very friendly with a big smile. He explained how to download the app for rewards to redeem my birthday meal as well as let us know about the different burgers. He was a refreshing change from some of the service employees I have encountered here in Jax. Great job Ivan!! read more

The onion rings get 5 stars all by themselves. Big, thick and crunchy! Unlike most places where I prefer the fries, I always get rings here. They have a kid corner on the patio with giant jenga and connect four. This made it easy to relax for a few minutes after dinner without the kids going nuts. Hubby was thrilled to find flavored creme soda in the fancy soda machine. Kids meals are pricy at nearly $8.00. Lunch for 4 was at least $35 (and that was with free fries as a reward from downloading the app). read more

BurgerFi - Double cheeseburger and fries - Hot Dogs Near Me - Jacksonville, Florida

I came for National Custard Day, when they were offering free small custards via their app. I had been here before and to other locations. I enjoy their food, and the Custard is amazing as well. It is super creamy, rich, and probably my favorite over ice cream. They were quick to serve me, and I was able to sit outside in the sunshine and enjoy my custard. Make sure to download their app for deals that come through occasionally. read more

BurgerFi - Swirl custard - Hot Dogs Near Me - Jacksonville, Florida

Stopped by for a quick lunch during a day in the town center, and really enjoyed it! We were helped by Ivan, and he was so so welcoming! Great staff, great burgers, all around great experience. read more

My thanks to Ivan for the good service, very nice person with a welcoming impression.

The employee Ivan was so nice. Loved the service and will cole back for more food. Anyone who wants to go out with family, this is the place to be read more

I absolutely Love this place! I was first introduced to this place by a vegetarian friend. You can imagine my surprise, when my vegetarian friend suggested a Burger place. But soon I discovered why. Their beyond Burger is plant based! I was a little skeptical at first, but the taste was amazing! I was shocked at how good it is! The service is always great! The staff is extremely friendly! This place won't let you down! I have been here plenty of times and also brought my sister who is vegetarian. I do wish the burger buns are heated a little. They do toast them but the bun itself is a little cold for my preference. I would like the whole bun toasted. Other than that, I can eat here every day! read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida

Surprised at how good it was based on delivery. We didn't order fries but the burgers were both packaged very well and both made correctly! read more

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If you like fresh and delicious burgers, out this place on your list. Everyone here is nice and prompt. They have coke freestyles, and they have great desserts. And you can walk off the food after, because it's the town center. We go here semi regularly. I usually get the burgers. They are juicy, fresh, and hot to order beef patties. The buns are soft, warm and chewy. The toppings are fresh. I usually get a bbq burger and you can't go wrong with that. Their bbq sauce is sweet and not too sweet. This time I ordered the fi'd chicken. Which is, too, fresh to order so it took a little longer to get the food but was worth it. Fresh, crispy, hot chicken. The wife ordered her usual burger. This is her spot, so when we go, it's because it's her 'cravings' for burger fi. She loves this place. We ordered our sandwiches with cry and fries (onion rings and fries combo). Their fries are fresh and crispy and their onion rings are HUGE and delicious. I love how the batter has a great taste and you still get a taste of a fresh and sweet onion underneath. Also be sure to get extra sides of fi sauce. It's their version of Big Mac sauce but it's less sweet and a little more savory. It has less of that 'zing'/acidity taste, but very good. You dip everything in it. The fried, onion rings, the burger. Everything! Also, I learned recently that they had menu change and I was kiiiiinda disappointed with it. BECAUSE their concretes were taken off the menu. How dare you! For those who doesn't know it's a shake like dessert BUT they're in layers. Custard, then toppings (we always do red velvet cake) custard and red velvet cake. It was delicious. Luckily I asked the rep and they STILL MADE IT for us! Thank you for that! lol read more

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Overpriced. Overpromised (melt advertising). Under delivered (actual melt product.) Plus my girlfriend had an immediate adverse stomach reaction after dining here. My stomach wasn't great either. NEVER AGAIN! Go someplace else. read more

Had to bump BurgerFi up to a 5 star!! That freakin burger was delicious! I like a straight forward burger...classic American cheese, lettuce, tomato, ( usually pickles, even tho not offered here) and a nice seasoned burger, soft bun....they hit all my spots....and they weren't greasy or overly sauced...I hate when burgers are dripping, gross! Those onion rings....perfection! They were huge and actually had big chunks of onion in there, light batter...really, really good!! I do like a sauce to dip the onion rings in and they don't offer ranch, but they do offer their custom BurgerFi sauce which was kinda a 1000 island style ( mayo, ketchup, relish thing going on) it was great and we devoured those rings! Fries were also good, fresh potatoes hand cut...but to me onion rings were better! I have to say I think I like BurgerFi better them M shack read more

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The rings are amazing!! The best o wish we had one of here in Kingsland Ga! Yes kinda sad wish I had some cash left over to bring one of here to St Marys/Kingland! It's a nice to drive down to the St John's mess just like back home in Northern Va. just kidding! read more

Had to stop to quench the "hangries". Ordered the junior burger, fries, and sweet tea. The burger was fabulous! Fresh, juicy, great burger taste. The fries are fresh cut potatoes they were hot and just out of fryer. Just the right amount of salt. Only draw back was they only have Sweet Tea in a bottle (Gold Peak). They were not very busy so probably better decision not to have fresh brewed (my preference) since it probably would have been out for a long time. Staff very friendly and courteous. Have to put this on my list for future burger options. read more

The food and service were both excellent! The employees made us feel like family so we'll definitely be back!

So good. The onion rings are da bomb! I prefer their thick cut rings to those super thing rings you get elsewhere. I like to taste onion. Burgers are the best. Shake Shack is my favorite and BurgerFi comes darn close. The real gem is the people. One day we were eating out on the covered patio and a storm came up. My wife had to push me in my wheelchair and one of the young women who works there helped out by bringing our belongings out to the car so we could beat the rain. Very helpful! That's why Ed keep going back again & again. read more

Amazing customer service from Bri recommended me the tenders, the food was great, nice location! Will definitely be back great job! read more

BurgerFi - Dope spot - Hot Dogs Near Me - Jacksonville, Florida

Ive only ordered to go most times but the inside and outside dining seems so nice! Very open but lots of space to sit! Their burgers are so good! I havent tried every burger but i had friends try the others and they said that they are delicious!! The fries are really good too! Anytime we come in to grab out order, the cashiers are very nice and will always make sure you have everything you need and give great conversation if it isn't busy! Love Burgerfi and will always go to them for my burger needs! read more

The place was dirty (soda machine especially icky, garbage on the floor, sticky tables), no shake straws available and the fries were burned. That being said, the shake was really good (expect to eat it with a spoon or wait for it to melt and drink it if they're out of straws) and the burgers were delicious (hence the two stars). The customer service was blah...ok, but definitely not friendly. I think it's got great potential if the place gets cleaned up and the customer service goes up a notch. read more

BurgerFi - Burned FRESH-CUT FRIES (LARGE) - Hot Dogs Near Me - Jacksonville, Florida

Came for my lunchbreak in Jacksonville FL. My entire hour lunch is over and I still have not received my food.... do not come here, you will never get your food!​​ read more

Nice day at BurgerFi on the patio. Food was good and fresh. Service was great and staff came out to check on us even though they don't have table service, they still checked in with their customers. That is going the extra mile, Town Center BurgeFi - good job. Keep it up and we will be back. read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida