I went to Burlington after work the other day, just for the fun of it. When I arrived at the store, there were a few cars in parking lot but it didn't seem to be that busy. A few customer were milling about in the store but as I suspected, it wasn't crowded. I went directly to the kitchen section looking for an 11 or 12 in pan; the store had a few nice selections. When I made my way to the front, there was queue four or five people deep because there was only one cashier; fortunately, another cashier appeared and the queue dwindled down quickly. Overall, my short visit was fairly positive. read more

Burlington - Burlington Store exterior - Department Stores Near Me - Reno, Nevada

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NEVER shop here! They don't do returns, they don't give you your money back and they don't have dressing rooms so any and all clothes have to be bought to obviously try on. It's a trap! If money scheming was a business it'd be called Burlington. And the staff will get loud arguing with you that they're not going to give you your money back in-front of everyone no matter if you just bought it that morning like I did. They genuinely don't care and operate a fucked up business. I'll never be back again. Oh and the picture is the "manager" who behaved like that, if you see her tell her to eat a damn mint while she yells in peoples faces. read more

Burlington - The "manager" who yelled at me that she wasn't going to refund my money back and didn't care if I just bought it same day. - Department Stores Near Me - Reno, Nevada

On top of not allowing us to use the restroom (SIGNS EVERYWHERE DIRECTING ONE TO THE RESTROOMS) they kicked us out 20 min earlier with not a notice at the door or anything stating store was closing earlier. This was by far the worst experience at a Burlington. I'd leave less than a star if I could. read more

No fitting rooms????? 30 minute wait to check out bc only 1 cashier???? Prices NOT WORTH IT. No thanks. Went to Nordstrom Rack and paid 20% more for a great quick shopping experience. read more

I probably will not go here again. Nor would I recommend it as the experience has minimal reward or savings. I don't like the feel of the hostile shopping experience, the overzealous security personnel, and the prices that are no longer competitive with other local retailers. The selection of this retailer is always turning over. It is the nature of this type of store. Which is why for the most part, I like it. What I did not like was the entry control point, and the behavior of the guard. It's a shopping outlet, not a war zone. The tactical gear and demeanor works in Fallujah and Kabul. Unnecessary at an outlet store, especially when you can go to the mall and the security guard there is wearing a polo shirt and a smile. Is he armed? Maybe, but he has discretion and tact. The management can clean up the image and need for security by hiring ones with personnel skills and a welcoming behavior. read more

Burlington - Look at the friendly and welcoming demeanor of that store associate.... - Department Stores Near Me - Reno, Nevada

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Wow my first time in here and OMG LOVVVEEE IT. #1.. Clearance items are still in the same row so SUPER EASY to find #2.. Good Lord ANYTHING you can think of I probably saw. #3.. Clearance prices make up for the non sale items. #4.. They have LAYAWAY!!!! Thank you Lord Jesus. I highly recommend going. read more

This is NOT a welcoming store. They have the entrance closed off and there is a rather surly guard who has let you in. Not cool Burlington! I get it - probably alot of theft, but there has to be a better way than doing the gauntlet with that dude. He was off doing something and I was standing there trying to get in the store and I opened the stanchion and he said "you're not supposed to touch that!" Okay - next time I'll leave! Dude. Anyway - they closed the fitting rooms, the bathrooms and it's a ghost town. I'm assuming it's the next store to close down. The cashiers don't want to be there and it shows. I found some great stuff, spent over $100 and had to stand in line for 20 minutes because they had ONE cashier who liked to talk. Not my favorite store now - I miss how it used to be.... read more

O3/20/2024- Stopped in to get a few clothing essentials for the son (he forgot extra undies.. lol)... I think the last time I was here, was with picking up hair products... Not too busy.. So glad they are open late. read more

Burlington - Department Stores Near Me - Reno, Nevada

2:30 on a Saturday afternoon there's 1 check stand open and approximately 15-20 people in line. Customer service obviously isn't a priority at this location. Several people have become frustrated and have dropped their items and left the building resulting in lost sales. read more

They do not have enough staff. The manager allowed one cashier to checkout a line of 20+ people. Management did not attempt to try and help with checking. I saw her stocking shelves. Multiple people asked/requested help at the register and they did not send anyone to help the poor young lady doing her best to check people out. Several people stated they had been in line for more than one hour and waited because they did the shopping to find the items. Children lost there patience and began to cry. What a sorry excuse for a store and how awful to treat your staff. Shout out to the nice cashier girl for just handing in there and doing her best. read more

Burlington - Department Stores Near Me - Reno, Nevada

First you need to go through security to get in the store. When your walk in you're Hot in the face with the overwhelming smell of urine. If you can afford to pay a for undercover ppl to follow you around the store. Pay some one to open the dressing room. The staff is unfriendly. If you have such a security and safely issue why do you keep this location open. read more

I shopped there last week. I didn't know what to expect, so I went in with a open mind. I was startled to immediately run into the rope barrier and the security guards, but the young one was polite and friendly. I was able to find the section I needed and immediately found a couple items I was interested in. (This was after shopping at St. Vincent's thrift store and Ross without finding anything close.) I asked the security guards about dressing rooms and learned they closed them because of thefts. I understood. They assured me I could return anything that didn't fit within 30 days. The guy who rang up my purchases was polite and efficient. I'll be happy to go back. read more

They don't have a fitting rooms or even a restroom for urgency. On the top of that, they're rude.

How is this place still running? First they cut the store in half, then they take the restrooms out, then they expand the store by 10%, and now you have to be escorted by an employee (if you're there on a day when they have more than three employees). Let's get into selection, if thats what you want to call it. This store is trying to pass off some of the worst pieces of clothing I've ever seen. Staff? Bwahhahahhahah. I've seen homeless people more put together than these people.....do you want to know why????? THE STORE MANAGER JESSIE. Who in the actual EFF promoted thos guy from janitorial to store manager? I promise you, if the person who promoted that inept, socially stunted, lack of fashion sense, two left foot having would PM me, I'll take this down. Andddddd, when I called corporate about this alleged general manager special Jessie, all they would do is tell me they would look into it. I was like, ok, fair. Two weeks later, no follow up call? Yeah, google review incoming as well. I almost forgot, that grace girl is a train wreck. My advice Corp? Burn the place down take the insurance money and go away. read more

Stepped in and was immediately asked to pause by their loss prevention. They violated my privacy and had the camera take my photo with no verbal notice so I left. Absolutely refuse to shop here. Will verify at other locations if this is the norm. Might drop Burlington all together. Unfriendly, and creepy. Not to mention they also have the front door blocked off with ropes so if sketchy people stand and block your way you are forced to come into close contact with them. Seem to care more about their clearance products than their customers read more

Do not go to this store. Immediately upon entry I was profiled by there obviously tired and no customer service skills security guard. I jokingly gave a salute and from there on he was supposedly speaking to management about me and when I brought it up that I could hear him he told me I had to leave. For what? I asked to talk to management he was supposedly talking to and he said " They want you out, I want you out so get the f*** out now!" Wow, that's how you treat your guests all because I jokingly gave a salute. Thanks management for coming and speaking to me. I guess we guests mean nothing to you since I couldn't even get a chance to tell my story. read more

Went to burlington in reno nv next to the Atlantis casino on 10/10/24. The loss and prevent refused to let me and my boyfriend in saying that we were in there two days prior causing a problem. Which we weren't. We came in on 10/09/24 and purchased merchandise which i had the receipt in my purse and proof on my bank account. When I asked for the Camera proof he stated that I was causing the problem NOW. He started it by lying and not allowing us to shop due to my boyfriends appearance. My boyfriend has tattoos on his face and wears baggy clothes. By law you can't profile a person and refuse service when there is no proof of someone previously causing a problem. It's profiling and against the law. It's the 14th amendment. He then told someone on his little radio to call reno pd because we refused to leave and he said they can refuse service to anyone. Which when we went to the burlington in sparks right after this bull crap, there were sparks pd they said they have to have a valid reason. Which these people didn't. They couldn't even provide proof of anything. The loss and prevent guy in reno kept saying I'm not gonna argue and you don't think people profile me, I'm bald and old. I said I didn't profile him. Then he got quiet. My boyfriend ask if he was drunk or high. The old man went quiet again and walked off. A store cashier that was there the night before knew we were there knew we bought stuff. She apologized to us and said he was crazy . Whoever was watching the cameras in the parking lot had told him not to let us in. He wasn't even facing us before he stated not tonight guys we aren't letting you in. Loss and prevention employees make crappy pay so the have power trips and think they can refuse service to people who look a certain way. I give store #314 south virgina st reno, nv 89512 a 0 star. I feel that both the white male who refused to let us in and the person that was in his ear refusing to come out to talk to me because they both knew they lied. And we're going against the 14th amendment and had no proof of anything. Should be fired. To the people that work at the burlington in sparks nevada and the sparks pd thank you for the validation in the wrong doing of this store. read more

Burlington - Department Stores Near Me - Reno, Nevada

Not happy with the changes at this store. It used to be great and I shopped for the grandchildren here all the time and even bought clothes for me and my husband and household goods. I have always liked this store until now. Went in today and first off noticed it was not organized well. It just looked like racks slammed with stuff and the sizes were all mixed up. It is not easy to shop if the sizes are not where they are supposed to be. And it is truly frustrating. My main issue is Service or lack of it. There were 7 groups in front of me in line and only one cashier. To make matters worse each group had several people who bought things separately. So that slowed things down even more. Plus the returns and the people who decide they don't want an item even after it is rung up. Then 5 more groups came in behind me. STILL only one cashier and people had carts full. Yes, she gets credit for trying to work fast but she should have called for another cashier right away. I went up and asked her to call another one and she did. The older lady who went to register 7 was slow. She was trying to do everything as slow as possible to open up. If I was her boss, she would have been talked to. She is there to work and tend to the customers in a timely manner. Why would anyone want to shop here, get a cart full of stuff and wait a half hour (or longer) to get out? Our time is important too. If it happens again, the cart will be left in the store and I will be on my way home. read more

So, they don't carry coats in February. This is a discount retailer about a step down from Ross.

Showed up at opening and stood outside for 10 minutes after in the cold don't shop here

I had an awful experience. I don't normally shop at Burlington, but the few times I have it's made me want to warn everyone I know about this specific location. First, it's a mess. There are clothes on the floors, pillows on the floors, everything's a mess. I get some places are more organized than others, but it's not hard to keep things presentable. I found a rack for my bathroom, but the line was so incredibly long and there was only one register open. There were about 25 people ahead of me. I decided to leave what I had in my hand and walk out. One register open is crazy. Especially considering all the workers we saw walking around doing nothing. If you have this much people wanting to buy your products, why only have one register open? It's just plain dumb. A manager needs to head down here and tidy things up. read more

Pro's: huge selection and great prices. Con's: sometimes, you really got a hunt for what you're after. Go back? Regularly More... I typically shop here but never would've thought to check in or write a review. The reason I am today is that the store is noticeably cleaner and more organized than I have ever seen it. Do we have a new manager on board? Whatever the case guys, keep it up! The store looks fantastic! read more

Burlington - Department Stores Near Me - Reno, Nevada

They were closing at 9 pm o'clock and decided to stop letting customers in at 8:50. The online application I asked very kindly to go in really quick and the lady who said her name was Lesille, the one who looks as if she has the down syndrome (not to be rude but she decided not to share her last name). I am a share holder of a large sum of burlington stock on the new york stock exchange so I asked for her full name because this is a public company. I was hopping to report the situation to corporate because i have never seen anything like it. Anyways Lesille decided to go on a power trip because she was closeted to the front door she was saying things like "while this guy thinks it's the end of the world and can't wait for tomorrow" or "Just go the f*** away" I finally got the attention of the store manager who explained at a high level that corporate has basically abandoned the location. Seeing that the person in charge of the store explained corporate is abandoning burlington locations makes me very weary of the future of this company. People should not be treated this way by employees but also corporate should not be putting their stores in these positions. You can tell that the store is beat down and not taken care of. I will be sending an email into corporate to explain what I just experienced. Don't put your staff in the position to put customers last this is a poor company from the top down. Happy I was able to experience this first hand. read more

Cindy the manager are the worst I bought a pair of shoes the straps were wrapped up so I could not see them. I got home and they are 100 percent broken when I took them back they said oh well. Robin the cashier also is rude I had other things to return she sat there and studied everything for 10 minutes. I said they have never been worn. The store is a mess. It has gone down hill. Cindy is not mature enough to be a manager and Robin is just rude. read more

Destiny and Leslie were super professional and really helpful. Alyssa and Maria were really nice. My first time shopping at Burlington and I'm blown away from such a great experience. Thanks so much you guys. Keep being amazing young ladies :))) Destiny love your confidence and Leslie thanks for the help. Destiny great job reciting the Burlington customer appreciation checkout cheer, I hadn't even bought anything yet and was just looking for wine bags and heard you preach it to a lady after you helped check her out. You shared it w some awesome cheer and sincerity, it was heartwarming to just witness. Thanks for putting a smile on my face and pointing me in the right direction. Mahalo :-) Heads up - I felt overwhelmed w all the stock in the store and I'm not familiar w the layout. Which is my fault but maybe just display so much all at once.. it's a corporate issue not an individual location problem. read more

Burlington - Steve Madden - 26 bucks.. even if I wear these 2x it's totally worth it. Can't wait to go out w the girls and date night :)))) these R HAWT! - Department Stores Near Me - Reno, Nevada

I had a bit of a challenge experience with an employee when I 1st attempted to exchange my dress at the Burlington Store, however thanks to the brand new management personal the return process went nothing far from excellent, all thanks to Jessie! Wow, what a gamechanger at the Burlington Store, gone are the days of nasty service and horrible shopping experiences. This time, everything operated fantastically! Jessie was a superstar with my merchandise return sharp, customer-focused, and incredibly helpful. He made sure everything went smoothly and that I was totally satisfied. It's staff like Jessie who transform shopping at Burlington into an absolute joy. Two thumbs way up!! Jessie not only looked sharp and professional, but his customer-oriented approach really stood out. He was patient, attentive, and went above and beyond to assist me, making sure all my concerns were addressed with a smile. It's employees like Jessie that make shopping here such a pleasure. Thank you for the outstanding service! I highly recommend coming back again and trying the Friendly staff and the new management NOW. read more

25 people in line for checkout And 2 registers open ! Horrible service. What the heck ?

This place was a madhouse with everyone Christmas shopping. Burlington Coat Factory has everything you can imagine; clothes, shoes, toys, bedding, coats, jewelry, houseware at really good prices. The place is in disarray from all of the shoppers though. My heart goes out to the store manager that was trying to keep the place organized and put clothes back on the racks. Check it out. Great deals. Parking is crazy busy right now with the holidays though, read more

Only one cashier waiting on a long line of people giving each customer her full attention. Hats off to her!) The lack of employees shows in the mess the store is in. read more

Can't find what I need at Burlington. We went to two stores and same thing, nothing. So we went to Kohl's and found it there.

Stress, minus the mess.... It's been awhile since we have visited this store (prior to their remodel) but as soon as we walked in we were greeted with a friendly employee which was nice to see... There was a noticeable change within the store due to their recent remodel and I have to say that it looks great! The store as I remembered it, used to look so chaotic and disorganized but since the remodel; everything looks very organized and in order. A few of the employees on the other hand still look and act a little stressed (over worked and under paid?) but at check out; we were greeted with a very friendly employee (Stacy). They have updated changing rooms, bathrooms and updated fixtures but they forgot about updating and changing out the main front sliding doors that have horrifying sound like they are going to fall off when leaving or entering... As always, they still have great quality items and clothing at great prices you will sure find that fits your budget! Parking in front of the store tends to get filled up during the holiday season but there is still plenty of surrounding parking as this is a small mall parking lot. Happy Holidays! Cheers to the Burlington team! read more

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This place is terrible since new store manager started. I've heard him literally cuss at people. The store is a disaster. The cashier's are so slow and seem like they don't know what the hell they are doing and half of them are so rude. The manager with blue hair was incredibly rude to me also. They remodeled and the store seems like a crowded thrift store!! Probably won't be shopping at this one anymore!!!! Corporate should do surprise visits to see how this store is on a daily basis! read more

I don't want to give 1star!!! All of staff and including manager are very very rude customer service and why they don't allow the restroom. My friend is the disabled woman and my grandmother is over 70years old. When we shopping at Burlington, they really really need to use the restroom. We are the regular customers for Burlington and we came from San Francisco. The staff said if we need to use the restroom, go out to the other mall. I think that's not a make sense. The manager said she needs to check the CCTV for us... why?????? I never come back and I leave every clothes. read more

It's more than coats. It's underwear. And perfume. And things to fill our houses with like knick knacks and art. And there are blankets, and man cave items and.... Oh, so one of my friends LOVES BCF and convinced me I needed to peek in here. It's kinda like Ross's and Marshall's and the size of the store was pretty surprisingly large. There seemed to be quite a big sale going on and it was pretty busy with shoppers, so I did notice racks were a bit messy and not a whole lot of sales staff around. I saw a pair of shoes I liked and tried for a few minutes to find someone who might be able to see if my size were in the back, but didn't have much luck. Otherwise, a decent avenue for shopping. read more

Went to Burlington because I seen a lot of post of Facebook. Walked in and I thought they were closing. Shelves and racks almost completely empty. Went to the little boys sections for my grandkids. Not much to choose from as I must've missed the sale. Looking through picked out several items. One item was a pair of shorts and shirt on hanger together, tag said $5.99 and thought great deal. Grabbed a few other items and walked to the front. Grabbed a couple of maternity pants for my daughter for $1.99. Ready to check out and I let the lady know 1 of the 3 pants I grabbed didn't have tag but was with the others and was the same. After she messaged her manager she notified me that was different brand. I said oh ok, I don't want it then. She scanned my other items and seemed a little irritated as she put the clothing to the side. She got to the outfit that like I had previously said was on same hanger. Shirt hanger with the loop attached hanger for bottoms. She was looking at both and questioned price. I repeated what she had said about the yoga pants "it has red tag for price" as she had said price only if red tag is on sale. She messaged her manager again and stated that outfit had red tag however another tag had said $12.99. Manager told her to give for $12.99. I told her. Like you said outfit has red tag for $5.99. She said yes but shorts have tag for $12.99. I explained to her that if item was to be sold separately then they should not have on hanger as one, that I did not put hanger on it. Needless to say, I told her I did not want and she shrugged and tossed to side. Poor customer service! If sold separately DO NOT put on outfit sold together hanger. read more

Normally I enjoy going to Burlington, but the last few times have been kinda stressful. They're putting an addition to the back of the building. Everything is crammed together or not stocked. I had a difficult time trying to find a pair of pants and a cute top. I ended up leaving empty handed...a first for me. On the plus side, there is a tarp dividing the construction from the rest of the store so nothing gets dirty or damaged. read more

There is one cashier with more than 15 customers in line. According to Julie a very nice lady, who is trying her very best to knock out the lines, "cashiers" all went to lunch. read more

For getting merchandise that is similar to 'outlet' quality clothing and other department store goods the prices are OK. When we stopped in we couldn't find an employee anywhere on the floor to help us. They have expanded, maybe that's why they can't afford to pay anyone?!? It took us a while to find what we were looking for since there wasn't anyone around. The prices they wanted for what we were looking for were still way too high, we will end up buying online. The place was empty, customer wise, on a weekend day to boot. read more

I really adore this store. However the only thing I do not like is that they overload the bags and that you can't take the shopping carts outside the door. Knowing that that's a policy you should probably pack the bags lighter. Otherwise the store is brilliant. read more

We are new to the Reno area and are happy that there are two Burlingtons in the area! While the location in Sparks is a newer store, my wife has a much easier time shopping at this location to find clothing for her needs. Like my other reviews for Burlington, I'm tallish and fat, and so I depend on Burlington to have reasonably priced and inexpensive clothing when I don't feel like dropping $80 on a tee at a DXL. I was pleased to find a Levi's denim jacket in my size for a reasonable price ($30) as well as several button up short sleeve shirts in my size or slightly smaller to help motivate me. As to be expected, many of the Big and Tall sizes they stock don't have the most accurate sizing (certain brands say 5x but look like a 1 or 2x) and you usually have to hunt for dressier clothes and the nicer brands but the pricing is usually very good. I've even found good brand name socks that fit my giant feet! As it is a Burlington Coat Factory, you can expect long lines (particularly on the weekend) but I've not had a negative experience in any of my customer service interactions so far. read more