I have had both Paul S. and Cole out to our community to perform some work. I could not be happier. They have done such a great job on every visit. Reliable. Excellent communication, you know what they are up to and when it is done. We will keep coming back, thank you! read more

Quoted me $400 over the phone and then quoted me $700 when they were over here with a number of exception areas. This company is not honest to work with. read more

I was watching our daughters house and she had pre-scheduled a treatment for weed control. Crystal called before hand to tell me she was on her way. Got to the house at 9:40 and at 2:30 she texted me that she was done! Granted they are on an acre plus of property. while I watched, before getting her attention, Crystal was thorough and meticulous in her work. We are also on an acre. Our last weed company wasn't on our property an hour!!! I will be scheduling an appointment and requesting Crystal....thank you! read more

I always have great service with Burns. Just today Kevin came out to spray and I give him 2 thumbs up! He was prompt, thorough, friendly and polite! I also want to give him praise for being honest! Not too many people would've pointed out that I gave them a $50 dollar bill instead of a $20. Thanks Again, Kevin! read more

We have used Burn's since 1996 at our home in No. Scottsdale. We have been pest free all those years. We also engaged them a couple of times on bee hives in our multi-acre property. read more

I dealt with Troy who is the sales manager. They had NO problem scheduling an $850.00 full termite treatment like within one to two weeks. However, when two twelve inch termite tubes showed up due to the tech not completely treating the outside wall and the crack in the garage. I was informed we can't send anyone out for 2 months....sorry????? I'm really sorry I hired them to do the treatment. I hired another company who is more customer service oriented. My own experience is this....the tech did a lousy job and missed treatment spots and the company would NOT send anybody out for 2 months. With that being said.....I definately would NOT recommend this company to anyone that I know. One really sad experience. read more

Jim C is an amazing tech!!! Thank you for all your help! #fast #reliable read more

I have had the worst communication when it comes to this company.. from "not having me scheduled" , even when I called the day before to confirm, to rescheduling my follow up for a week later when they came at a different specified time. I am already going through stressful times with trying to rid my home of pests, but having an unreliable pest control team is more than distressing.. read more

These guys are the absolute worst. We hired them Years ago to treat our residence. They did so but they were price wise a little higher than some other companies. They sold us on their availability and customer service. Granted we have to pay a yearly renewal fee, but that includes service anytime we have issues. Anytime I call to let them know we have issues and need help, they tell me at least a 3 week wait. Its been like this for 4 years, and they always tell me "its termite season". But it doesn't matter what time of year I call. This last call I made it was 3 weeks out from the time I called. They came and treated the area and a week later we had another issue in another area, and I called and it's more than a month out until they can come out. Clearly they have a resourcing issue and DO NOT care about their customers. I would not recommend this place if you want things taken care of in a timely manner. They are truly Awful *****UPDATE ***** After my review on yelp, someone reached out to me quite quickly from Burn's. I will say I felt That they genuinely cared about my concerns and wanted to address them quickly. They had an inspector come out assess the property and give us a treatment plan so that way hopefully we can take care of the issue. In addition they were able to move my appointment up so we didn't have to wait the 4 weeks for a service appointment. This is why I changed my rating from 1 to 4 stars. I hope that they can continue down this route and provide this level of service going forward. My only feedback is to have them train the staff who answers the appointment calls what to recommend for services. As I was talking with the inspector, he advised me that if I had many issues I could have inspector come out before the service appointments to make sure we have a more I depth treatment plan. I had no idea this would help and the person on the phone never recognized or recommended this even after expressing to her our continued read more

So whenever I call regarding termite tubes which isn't often maybe every couple years I always get the same answer no matter what time of year. Sorry really busy this time of year and earliest appointment is 30/45 days out. But when renewal bill is due they send that weeks ahead of time. read more

I give this company 5 stars because of the technician that I have, James! He is awesome. Very thorough, explains everything, easy to set up next appointment, polite, respectful. But mostly, James always does an excellent job. He is always on time. As long as I have James, I will be staying with Burns Pest Elimination. He is awesome! read more

Disclaimer, I am reviewing this as an employee. But I have worked for three other companies before this. One of the big sellers of this company for me as an employee is that when I started my first day in the company, I asked my trainer, "what do you use in the powerspray tank?" He told me a chemical that goes for $250 per gallon bottle. I asked him, "What do you use in the winter?" I was thinking that he would tell me they switch to the product that is usually $30-35 per gallon concentrate. He said, "We dont switch, or we use a chemical that is equally as good." That blew my mind. As an insider and a bit of a maverick, I can say that the Burns family really wants to take care of their customers. read more

I am so grateful for Karen our exterminator. We had some cockroaches and ants and they are gone! We do their regular spraying and she is just wonderful with me, the kids, and our pets. Karen is full of knowledge and truly an aficionado in the industry. I always feel safe when she is here and my kids love her fun facts. The company is very reasonably priced and every person I have dealt with is top notch. Thank you Burns!! read more

Burns Weed Control is a joke. The product they use is useless. I paid $260.00 for weed control for the year. They have been out 4 times coming again and my yard is still full of weeds. Needless to say I will not be renewing my contract. Also over the phone they say their product kills grass when the technician comes they won't even spray the grass. Burns quit talking out of both sides of your mouth. Totally worthless company read more

Technician messaged me he was coming in 15 minutes. It wasn't even my scheduled day. I told him I wasn't available. Later that night around 9pm he texted he was coming between 7-8am. I am busy with school drop off and was floored by how rude and presumptive he was. I called to cancel citing how rude the technician was. They asked for my address and cancelled my service. Didnt even ask what my problem was or care. read more

We are using Burns to remove pigeons from our property. Julian has been amazing! He is professional, very courteous, and so helpful. We just started the process, but it has been pretty easy so far. We are just starting to see an impact and I am so grateful for everything Julian is doing! read more

I met our technician, Jim C, at Sonoran Apartment Homes, today. We were chatting and he explained what they were doing for our property, answered my questions, and offered additional information. Jim is really friendly and helpful. It's so nice to meet nice people, especially these days. And, someone who really cares about the job they're doing. Thank you! read more

I have a rat infestation problem Technician, Paul Shuman along with Juan and Rusty, have been diligent with my issue to rid my home of rats. After different methods of trying to trap and figure out the entry ceiling the home we did a Smoke test wow did that reveal what was necessary? They are a great group of people to work with scheduling sometimes is a little funny but overall they have been more than great.!!! read more

Burns did NOT do good work. Although staff who came to our house had been nice, they have no clue what they're doing. They were contracted through the rental company. Burns came for 6 months for rats in our home and made zero improvement. Caught a couple rats but that's about it. They even left dead rats outside our house. The only reason burns even closed up holes to the roof was because of another company that had come in, but still did not cover all entry possibilities. If you are going to go with a pest removal company for whatever your needs are I recommend Top Notch. Top Notch was amazing and efficient. Very nice guy who owns it, Mike. They got rid of our issue in less than two months; and really only that long because he found the rats chewed through our heating system to try and get out since they got trapped in. After the heating duct was fixed properly, we have been rat free. read more

Burns does a good job with the pest control and pre-emergent, but we have experienced issues with being double charged and unauthorized use of a credit card kept on file. read more

We initially contacted them to handle pest control at our property in September 2018. After they told us it was a contract rather than month-to-month (which wasn't clear in the first contact), we canceled our contract before a rep even came to service our home. They agreed to cancel, but charged our card and never refunded it. In November, we received an email saying they were sending out a tech for our bi-monthly service. We called again and told them that we had cancelled. They indicated they had no record of our cancellation. We cancelled again and they agreed to refund us the charge from September. It never came. We called in December asking about the refund. They said they would send a check in a few days. A few days later, we called to ask for confirmation and a cancellation number. The representative indicated that they had no record of our cancellation. We finally disputed the charge through our bank because it was clear we were not going to get a refund by talking to the business. I would avoid them like the plague. read more

I have to say Burns took care of my Termites Darren Gleason set everything up. So far they treated my whole house and have not seen any termites. I do have a year warranty. Also I have to say Darren knows where they are eating. Also I use Burns for scorpions I rarely see them anymore. Took a year for that And when I caa they get right back to me. Thank You read more

I'd give them Zero Stars, but YELP doesn't have that. I used them for Weed Service as that is what they advertise in addition to Pest Elimination.......I had used them for Bug Service for one year only (still had bugs). Check out the pics of their Weed Service. They killed my grass. They took no precautions around the periphery of my lawn (dead several feet in) and you will see foot prints of dead grass where he walked across it with weed killer on his boots. Then there's the hose mark of dead grass ... yep - weed killer on the hose that was laying across my grass. The "manager" called me and told me to send photos (which I did) and he would come out "to inspect" it. Seriously?? Never heard back from him either. Left a message saying that I did not want to be billed until the problem was solved - at the very least, I wanted at least 50% off. I was told my "grass will grow back" and then they preceded to charge my card that they had on file from my Bug Service!! AND I STILL HAVE WEEDS!!! AND BUGS !!!! Really need a revamping of this company and need to get back to when they were a fledgling company and really needed customers. But sometimes when business gets big, they figure when one customer leaves, they'll replace them with 2 more. I Do Not Recommend This Business!! read more

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My technician is Kevin. He is careful, professional and takes care of my property as though it were his. I cannot say enough about how much I appreciate him. Totally recommend him! read more

Ascary and Dustin were an amazing combo - empathetic, understanding and very professional. Their depth of knowledge was impressive and it helped us to get rid of the issue quickly. They both went above and beyond for us and so far, everything is looking good! read more

I had a pigeon issue at my house, called Burns, and Jim was great when he came over to assist! Really knowledgeable and also extremely nice and respectful. Would recommend Burns and Jim! read more

We have had Burn's Pest Elimination for a few years now, and have finally taken the plunge to cancel - a great decision, I'm finding out. The first year went pretty well - minimal pest problems, good service, no billing problems. However, over the last two years their services, systems, etc. have dramatically slid. We originally hired Burns to get rid of persistent ants. Over the last two years, every month we had a service technician come out, say that he completed the whole service around our property, only to find that he clearly never did the back yard. When we asked why the ants were still in the back yard, he would say that the gate wasn't unlocked. The gate was clearly unlocked - we were actually removing and hiding the lock for the day. Additionally, several service days I was home to ensure I could guide him back and no one bothered to knock. The ant problem became progressively worse. My entire back patio, pool, waterfall, grill, lawn, block wall and sides of the house were now crawling with biting ants. We were having the technician come out, two, three times a month and still very little progress. It would be clear where he sprayed when he actually did so - there would be a tiny little place would be untouched by ants. It was obvious the problem was not being taken care of. I finally made a call to Blue Sky at the recommendation of a close friend. In one visit, they showed me four major nests and mounds that had built over time, and in three days all ants disappeared. Additionally, the Billing department could never get our bill right. We signed up for a quarterly automatic billing, which was paid always auto and on time, and yet we still received monthly calls and bills to pay a balance that didn't exist. We were told 'Oh, I'm sorry, our system didn't register it' for the last two years. Between the inability to provide services that another company provided in a single day, constant problems with the service people showing up (let alone completing the full service), and Blue Sky coming in and dealing with a monstrous problem in three days, I would highly recommend you find another company than Burns in Phoenix. (Note: I am giving Burns a 2 because the first year was a solid 4, but these last two years are solidly a 1.) read more

Great place to call if you've got bird pecking at your roof problems. We have problems with woodpeckers (we thought), but more cactus wrens (who knew??) pecking on our fireplace tops and into our stucco getting material for their nests. When they're hammering up there on the fireplace, its like having symbols banged together in your house. Anyway, we were referred to Burns and Giovanni came out. He inspected our roof and said there wasn't anything for him to 'fix' really and nothing for him to charge me for. He suggested I get some bird spiders (floppy wire things that prevent birds from landing on the fireplace top), and some caulk, and he'd come back and put them on for me. While I was at it, I got some plastic owls also, so he came back yesterday and installed two bird spiders, put out four owls, and caulked the little holes for me. I'm so happy now. The hammering was very unnerving and I was worried there was major damage happening up there that I couldn't see. read more

Burns Pest Elimination - Bird spider on top of fireplace vent - Pest Control Near Me - Phoenix, Arizona

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We paid Burns Pest $959 to drill and treat our house for termites. We were sold on their product Dupont Altriset. It was apparently the best. Five years later we have termites inside the treated areas. The warranty was a typical 1 year. You have to pay them annually to maintain a warranty on a product that was apparently the best! They didn't forget the "fuel charges" on my final bill either. We're going with Bad Bug in Phoenix. A small company that doesn't over promise on their product. We will maintain a warranty though. read more

I had burns through my apartment complex so when i moved into a how I called them to set up service. They come every month recurring. Super easy to set up. They always text when they are on their way. They are in and out, always answering any questions I have. Highly recommend. read more

Burns was referred to me when I feared I had bed bugs. My husband and I travel a lot so guess we shouldn't have been surprised. Connor and his dog came and did the inspection and unfortunately found some in one bedroom. Although it's pretty intense prepping for treatment, directions were clear and we were able to get everything ready. Jacob came and did the treatment. He did a great job and kept us in the loop so we knew when to return home with our dogs; same day. Both guys were professional, friendly and reassured us that this is really pretty common. We are now pest free and would recommend Burns; be sure to ask for Connor & Jacob. read more

I just want to take a minute and thank Robert M for keeping my family safe this summer! I appreciate you caring about the little things (ants) and the big things(scorpions) to protect us! I knew we had someone on our side...against the pests who like to invade. Battling the heat, you are always here, thank you! I can't thank you enough. Thank you, Ter read more

I initially got connected with Burns because the company I work for uses them when any pest issue arises. I spoke with Tina. I just want to express how wonderful she was from the beginning until the end. I had seen a bed bug in my home, and I of course panicked. Tina came to my office that day for a review of some commercial pricing for us, at which time I brought up finding the bed bug. She was happy to help me get set up with an inspection and anything else I needed. She was professional and curious, and even after the inspection did find bed bugs, she answered all my crazy questions and all my calls and texts without hesitation. She truly made the experience so simple for my family and I. The day of the inspection, I had the pleasure of being home to meet Radni and Rusty. What a great team these two make. Radni was so thorough with his inspection and Rusty was able to let us know exactly where the bugs were-Thanks Rusty!. I never would have imagined that I would be so please to work with someone, but Radni made the inspection and the follow up so simple. He made sure to do a thorough inspection after the dog got alerts. What a friendly guy. I was lucky to have Radni and Rusty come to my home. When the follow up inspection was complete, Radni made sure to put my mind at ease. Thank you for your kindness. And my son really loved Rusty. Lastly, Isaac, the tech, was just phenomenal. He showed up right on time, and even when I was not 100% prepared because my baby was in the middle of finishing a bottle, he patiently waited for my son to finish his bottle. I had a ton of questions for Isaac as well, and not once did he make me feel rushed or like I needed to stop asking questions. He happily answered all of my questions. He was so thorough, and I am happy to say that I am not bed bug free thanks to Tina, Radni, Rusty and Isaac! Thank you for such great service and for working with me to ensure I got the service ASAP! read more

Less than a year ago i had reached out to burns regarding a rodent problem in my attic. I was able to kill around 4-5 mice using traps i had bought from Home Depot before reaching out to them for a permanent solution . Their "technician" named Aaron comes out to look and is able to spot the droppings in the attic and places traps. Says he will come back every week for 7 weeks and check them. He came probably 4 times and left multiple voicemails to reschedule and never came. They caught a grand total of 0 mice and charged us over $1000. I am appalled at this service and They didn't close any gaps in the attic or in the roof like they advertise. I asked what the options would be if no rodent was caught, and the response I got was "to hire a rodent specialist". I didn't know a company who advertises as a rodent pest company doesn't specialize in rodents. The mice are still here and the traps that he was supposed to come pickup and check 8 months ago are still here. I would not recommend Burns to anyone in any situation. read more

I am writing this review on behalf of my wife, her business uses their services. Jim Calhoun came by today to check on things and as it turned out, they were in great shape. He took his time explaining insect activity to my wife and her co-worker, giving them a heads up on what to look for in the future as signs of possible infestation. She said he was extremely professional and just an all around pleasant guy, always a smile on his face and very knowledgeable. She highly recommends Burns and if your lucky enough, Jim Calhoun, for any services you might need performed at your home or place of business. Thanks Jim!!!! read more

BURNS is BEST! We have used Burns since moving into our home in 2009 and have had NO issues...they show up when they are supposed to, work with our specific needs (which may change based on the season) and are always so easy to schedule! I honestly can't imagine trusting any other pest company! Thanks Burns! read more

Thought I'd give them another shot...don't bother! They have so much business they don't need yours. Save your time and call another company. There are so many needing your business right now. After 2 weeks of calling (Since May 27th) no returned calls. I just had to keep calling and told someone would call me back. The people running this place, simply do not care at all. Clearly they have enough customers. Shame on me for trying to give them another shot. The bottom line...Run very poorly. Will tell you one thing and then change it because the right hand doesn't know what the left had is doing. Employees can't get a hold of the the person in charge. Mike doesn't return calls to his OWN employees because he's "traveling" so much. Weak excuse in my opinion. There is this thing now a days called a cell phone, use it! Why in the world did I think I'd get better service the second time around? Zero customer service. Do not spend one penny here. Pick up the phone and call a competitor. Lots of businesses are in need of the support and would welcome your money right now---call them! By the way, your welcome. Had a balanced owed which I was not aware of because I gave my credit card last year--never charged my card. Had I not called to schedule an appointment you would never have known it! The guy in the "credit" department, one word---terrible. Obviously not doing his job effectively. I called you don't forget and yet I did the research to discover you never charged my card. Poorly managed. Sad people don't care about customers anymore. Businesses are run from the top down--if the top isn't good, neither are the ones under them. read more

IF I could give this company a ZERO score, that would be generous. DO NOT trust this company. I used this company when I owned a home that had small insects. I paid monthly, and they came every month to spray the front and back of the property, and occasionally the inside of the home. Or so I thought. One day the tech arrived for my usual monthly treatment. He rang the doorbell as always to announce that he was there. I stayed on the sofa, because I didn't need the house sprayed only the yard, and I had already left the gate unlocked. My position on the sofa, afforded me the ability to view the entire side and back yard. About 20 minutes later, when I didn't hear the side gate leading to the back yard opened, I went to check on the tech to see if he was still spraying the front yard. The tech was long gone. Literally had left the property. But you know what he left behind? The monthly invoice saying he sprayed and the amount due. Folks, he left the bill and didn't perform the service. I immediately called the company and reported his fraud, and the tech returned with some BS excuse that he sprayed the front, though there was ZERO evidence of that and the front of the property had no chemicals. I never used this company after that day. Fast forward to May 2020. It's been years since I lived in that home, and now reside in an apartment San Piedra. Burns Pest Control is who this apartment complex uses. I requested oest control 2 weeks ago because we pay every month for that service, but they only come when called. I called 2 weeks ago, reported the problem and came home from work to find a post-it on my door from Burns Pest Elimination on my door. Two weeks later, no change in the pests. So I called for service again. This time, I set up a camera in the apartment and set the alarm, knowing that they would have to deactivate the alarm once they entered the apartment. I left home at 8:15am and returned at 8:21pm. The nanny cam recorded nothing and the alarm panel was never touched. I will let the photo evidence speak for itself. Yet low and behold, I found another post-it on my door from Burns Pest Elimination saying they came to my apartment to spray. BLATANT FRAUD. read more

Burns Pest Elimination - Pest Control Near Me - Phoenix, Arizona

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We have been using Burns regularly for awhile now and absolutely love working with them. Any time we have issues we can rely on a technician to be out pronto! Highly recommend this company! Very reasonable prices with exceptional service. read more

We recommend this place!! Great customer service!! An excellent job!! No more birds poo on my patio and porch. Thank you!!