Not the best. We used Burns for many years at two different houses and had a few different techs, but only 1 was actually good. Had a recent issue where the tech reported he did the service, but after checking out Ring cameras we found out our bi-monthly service wasn't actually completed. After reaching out to the tech letting them know we checked the video, he then admitted he didn't do the service because there was other workers in the backyard. Only then, the tech asked to reschedule. I called Burns to discuss the situation and was told a manager will call me right back. After not getting a call that same day or following morning, I started looking for a new pest company and found a great one and ended up canceling Burns. Only after I canceled did the manager call me back! #RespectYourCustomers read more

We have been with Burns for 20+ years. They have always been professional and helpful for scheduling. I recently called in March for a treatment for stinging insects. While waiting the three days for the appointment, our yard guy came and just removed the whole nest and got rid of stragglers...I then called Burns immediately to cancel as they were not needed, but assured them I would call in the summer for a yearly inspection etc.. I spoke with a receptionist that said, "no problem, we will take care of it" I received a bill a few weeks later for the service that never happened, so I called to see what was going on and the receptionist said, "no problem, we will take care of that" I received a bill May 1st, thinking it was my yearly fee, but to my surprise it was a bill yet again for the service for stinging insects that I did not have! When I spoke with the receptionist this time, she said the receptionist I spoke to before made a note that I did receive service and the tech was there for 13 minutes. I told her I called well before 24 hours to cancel, and she still told me the tech said he was there. I did speak to the tech, on that day surprisingly, as he still called and I told him I cancelled, he was polite and said okay. So now the receptionist tells me she will have to talk to the manager to see what to do... ????? I never signed anything for service as I have in the past, ..wow...I understand management has to support their techs, but I DID NOT RECEIVE SERVICE...sadly we don't have a camera to prove otherwise...just our word... I would pay for service, but now I am considered a liar...I am hoping kindness, honesty, integrity is still there... I am a loyal customer, but this is NOT okay. PS...I am definitely installing cameras, thanks to Jordan M's post! read more

I manage a large apartment community in the east valley and I wanted to give a quick shout out not only to my account manager but also the service as a whole. Kelly is an absolute delight and I complete trust in her. I have been in this industry for years and have had my fair share of pest control vendors and I always felt like they were selling me unnecessary products and services that didn't work. If Kelly recommends something for my property it is truly because she believes in it. We have scorpion treatments, weekly services, mosquito services etc. But we also have no bad reviews related to pests what so ever. My residents are happy which make my life exponentially easier. The techs on my route are also fantastic Melissa is incredible, Paul is kind, and Jacob was helpful with a very particular resident. I cannot recommend Kelly as account manager enough. read more

I highly recommend Burn's Pest Elimination for the quality of service and price. About 6 years ago, we had a minor bedbug infestation in our house. My brother-in-law recommended Burn's since they had used them for regular extermination. Burn's came in with a bedbug detecting dog, and located the hotspots. The tech at that time proposed a plan to chemically treat our entire house, and heat treat the hotspots. Took one day where we had to be out of the house during the treatment. Knock on wood, we have been bedbug free ever since! Then this summer, in a new house, we found we had a rodent or rodents. Heard scratching in our bathroom wall, which after only a few days, lead to a tiny hole in the wall where we could actually see the rodent's eye looking in at us! That prompted us to contact Burn's for help with the rodent(s). Jerry Clark was the rep who came out to assess and found evidence of a rat or rats, in our attic that had chewed through insulation in two spots and were going up and down the crevices between the 2x4s. Jerry proposed a plan to trap the rodents in our attic with a few weeks of baited traps, followed by "enclosure" (sealing up all the holes and vents in our attic with screens, caulking, etc), followed by more weeks of traps and monitoring. Derek Fernandes was the tech who came out for the first few weeks and attempted to trap the rodents in the attic. Derek persisted and had some great ideas and information, but unfortunately, we had some sort of "super rat" that was very smart and eluded the traps. Anthony Carbajal was the tech who installed all the attic enclosures. Took him about 4 hours on the roof, on a hot Arizona Summer day. But after he finished the job, the work he did was excellent. So over the next week following the enclosure, we didn't hear anything in the walls, so we thought maybe the enclosure was successful and it had locked out the rat(s) from entering our attic. But unfortunately, a few weeks later, we started to hear scratching and squeaking again in the bathroom wall! Tanner Crandell (supervising tech) and Jerry Clark returned to investigate, and discovered there were juvenile rats in the bathroom wall! They surmised that the original rat must've been pregnant, and when they did the attic enclosure, it locked her out. But since she had already built a "nest" in the wall, the babies grew into juveniles, but eventually ran out of food from their nest, and started the scratching and squeaking. So this time, Jerry and Tanner placed a low-grade rat poison block inside the hole in the bathroom wall, and duct taped the hole. Tanner returned after a few days, and the poison block was gone! Since there was no way to know if the poison was eaten or carried away, this time, Tanner placed another poison block on a wire, which he anchored around our toilet. Again covered the hole with duct tape, but this time, we would know how much of that poison block was eaten. Tanner returned a few days later, and the entire block was eaten. Tanner returned for another 3 or 4 weeks after, repeating the same process, until the poison block showed no more signs of being eaten. Returned one last time to confirm, and by that time, the scratching and squeaking had definitely ceased. (We did have to leave the dead rats in the wall, since unfortunately, there was really no practical way to remove them. But both Tanner and Jerry assured us that since we are in Arizona with the dry climate, and the "poison" actually being a blood thinner, the dead rats would dry up pretty quickly, which they did. We had a very slight odor in the bathroom for just a couple weeks) So this incident was definitely one for the books, with the rat, and her juveniles, being as smart as they were! But I just wanted to commend Jerry Clark, Derek Fernandes, and Anthony Carbajal for their great work and persistence to make sure we were satisfied customers. And specifically, Tanner Crandall, for returning week after week, sometimes twice a week, and finally resolving the rat problem for us. I would definitely recommend this company, and these four employees, for any type of pest elimination! read more

I phoned Burns Pest Elimination today, Monday morning at 7:30 a.m. My boss's home is under contract to be sold in a few weeks. The inspection disclosed that there might have been an active roof rat problem as well as termites. Two different departments at Burns. I spoke with Shannon at Burns (a very sharp young lady!) who sent messages to both departments. I had phone calls from AJ (termite division) and Paul Shuma (rodent division) by 9:15 a.m. AJ said he could meet me at noon, Paul said he'd be pushing it to be there by 2:00. I told Paul I lived 35 miles away from the home and would wait for him because in the end I'd save time. Paul rearranged his morning and to my surprise he arrived at noon .. same time as AJ. Both gentlemen provided superior service. In this day and age ... post Covid ... there are plenty of not-so-bright individuals working in our world. I must say that Shannon, Paul and AJ are exemplary examples of folks we need more of in this working world! Go Burns! In addition to this customer service I will say that this home had roof rats in 2020. The buyer's inspection suggested that they were active. I was quite hopeful that they were not. Upon his inspection he noted there was no active rodent situation. In addition, all of the exclusion materials they had installed in 2020 were still secure and present. The rodents couldn't find a way in if they tried. Anyway, it seems quite difficult today to find a company that understands the need for urgency and care. Paul got Shannon on the phone, they booked a cleanup of rodent droppings with their best sanitizing employee while I listened in on the call. Burns has the people you need (intelligent ones!) to get your pests dealt with! Thank you Burns ... I'll bring you and send you as much business as I can! read more

Our tech Jim C. was courteous, informative, and very respectful when working on our roof. Thank you!

I use Burns through their Las Vegas branch and they are truly life savers!! I live on the edge of the city and previously had lots of Scorpion issues. Before Burns I was using a different company that worked okay, but ever since I switched over I haven't had ANY activity whatsoever. Their field manager George is very informative and takes his time to really explain any issue you may have and checks in to make sure everything is meeting expectations. All technicians I've had have been great and I'm so thankful to the whole crew! read more

Been a customer with Burns for about 5 years and have always had a wonderful experience. Our tech Melissa has always been attentive and understanding when addressing our needs. read more

I was forced to use this company by my HOA when I had a termite problem. Their employee hit on me and continually asked for my phone number, while I was alone in the house with him, and would not take no for an answer. I was too scared to tell him to leave. He was probably mid 40s and I was 23 at the time. I didn't even feel safe to call and report this because he had my address and I lived alone at the time. Every time I see one of their vans I remember this HORRIBLE experience. I hope they teach there employees NEVER to behave this way!! read more

I've been with Burns for at least eight years they are a very good company to work with. This is also a shout of to Albert at burns pest Shari C read more

I recently had some unwanted friends that decided to visit my kitchen. I decided to give Burns a call and boys was that the right decision! The technican was friendly and knew exactly how to solve the problem with the safety of my family in mind. Keep up the great work, thank you! read more

Found termites in my house and I immediately called Burns. They treated my home for ticks and prevention of cockroaches last year and did an amazing job. Lance was able to get me in for inspection that afternoon thankfully and I was scheduled for the next week. Antonio arrived and did an incredible job in fact left my property looking better than when he arrived. I am so grateful to these guys. They are professional, efficient, though, and so very kind. I will always call them for any future needs. read more

I'm not sure how to grade this as the person that was supposed to show up for an estimate didn't bother to show up during the window that was given me. Unfortunately I had to take off of work in order to get home to wait. No one showed up and no one bothered to call. This was my first experience with Burns, and the last. read more

I have Burns spray for scorpions monthly for the past year. Sal is our exterminator and I am very impressed with his professionalism and courtesy. Burns is lucky to have him. I turned away other companies offering lower prices because of Sal. read more

Jim worked on my roof during the the hot Arizona summer (115) for multiple days to fight a Pigeon problem. He was respectful, honest, friendly, hardworking and helpful. Burns has done other great services. I noticed that a window was broken after the work was done, obviously unintentional. Burns management has spoken with me and is already working on a solution after I had to get it fixed due to the AC running. Their investigation team is handling the situation. They are true to their customer service and I appreciate their quick response! read more

Our daughter's condo flooded due to rats coming in through a kitchen wall and chewing through the refrigerator ice maker line when we were out of town for 3 days. It has required water mitigation, demolition and now we are waiting for reconstruction for the damage the rats caused to our unit. We own at Discover @ Tatum and Burns is the pest control company that our HOA has chosen to take care of this issue. Ascary from Burns is the tech who has been helping us eradicate and trap the rodents/ rats that have found their way into our wall space through the roofs of the condo. He has been very professional to set the traps and then check on the traps and reset them several times a week. We are very happy with the service and support we have received from Ascary at Burns during this trying time. We highly recommend their service. Great company! Thank you, T Gould read more

Just want to give a shout out to Jim C who has been super helpful during our rodent issues. Takes his time to explain what's going on and is super knowledgeable. Thanks Jim! read more

Used this company for years then it went south when they decided to send multiple reminder cards with different days/ times. They claimed computer issues for a year. Then it became no card reminders at all. I had to call every month for my service schedule. Then it became a 'text' relationship with my service tech who would text me on his way when I'm out of the house every month. Tried to speak with someone in management today about rectifying the issues and was told "no one is available". This business went from efficient to very poorly run. If you have all day to wait around and you fly by the ass of your pants, call Burns. Too many other appropriately run companies out there to choose from. I am moving on from this chaotic mess. I AM NO LONGER AVAILABLE to give you my money every month Burns read more

I had a termite inspection. And that was as far as it got. The representative did show on-time and perform the inspection. I requested a copy of the contract for review with the co-owner of the property. I was told it would be emailed. That was the last I heard. A week later, no email, no follow-up. I was not shopping other companies. They were my chosen exterminator. It is too bad companies spend so much money to acquire new customers then let the money slip through their fingers. I had to hire another company. If you are looking for a responsive company, this may not be the best choice. read more

I hate writing reviews but For a mistake that could have been simply avoided, I have to say something. Before I go into what happened I just want to say that I was happy with their inspection of our apartment and the lady (I forgot her name) that conducted it was professional, communicated well, and was knowledgeable which is why I wouldn't drop below 3 stars. That wouldn't be fair. The only part where this company fell short was damage to our personal items. We had bedbug treatment earlier today but whoever they sent (it may have been the lady but I'm not 100% sure) damaged my son's toy/book shelf. I understand that accidents happen and they make it extremely clear in the contract that they aren't liable for any damage but the fact that we followed all of the instructions (pull things at least 1 foot from every wall, clear countertops and drawers, etc) and that this thing weighs 15-20 pounds at the most I cannot understand why they didn't simply move it a few more inches if there still wasn't enough clearance for whatever they had to bring in as opposed to damaging it. This is nothing short of negligence/laziness on there part. I'm not about to lose my cool over this and they didn't destroy it or anything to be honest but I'm sure anyone would agree this was clearly an avoidable mistake in this situation. read more

Burns Pest Elimination - Toy/Book Shelf damage. (Not in its original position) - Pest Control Near Me - Phoenix, Arizona

Had a really great interaction this afternoon with Jim c! He was so friendly and gave us a heads up on what to expect as far as a rodent issue. He was very knowledgeable and knew his stuff! read more

Jim Calhoun did an AMAZING job getting the pest (which I now know as Ground Squirrels) out of my wall. He caught multiple squirrels and I no longer hear them in my walls. Keep up the Great work! Many Thanks read more

Update to this review. Teresa just called and and told me that the representatives that I talked to earlier were in training. She was extremely helpful, as always. I do understand that training, especially for phone communication can be very challenging. So I am changing my ratings to the 5 stars to reflect my past experiences over the last 7 years. This review is only for my experience today. Just got off the phone with a burns representative. The 1st one talked so fast that I couldn't understand her. I kept asking her to repeat, then she hung up on me. Called back. The next representative was very polite. I wanted to schedule a bed bug inspection for an apartment and a house. She put me on hold and came back with the price for the house, but not the apt. Told me, that the inspections would be on Wednesday and the tech would call before coming. Told her that wednesday was the only day that would not work. Then I was told it would be thursday and that someone would call me before they come. I asked if I had to be available all day as previously I have always been given a time frame. Maybe I have been spoiled in the past, but I am not going to sit around for a whole day waiting to see what time they will come. As the addresses are about 20 minutes apart, I will not have a clue which one to be at 1st. I get a bed bug inspection on every apt prior to the tenant moving in. Up until today (been a customer for about 7 years), my experiences with Burns Pest has been great. Every single person that I have interacted with has been great. read more

I have used Burns Pest Elimination for 10 years on my rental properties. They have always done a good job. Something has changed. They sprayed the entire property for termites and they were back in 9 months. Another one of my properties, I was trying to get my free termite inspection done when you pay for the warranty. They were unsuccessful in getting out to the property to do the inspection. They were given day and times when someone would be there but Burns never returned the calls. I called the office and they said they would only do an inspection now since my warranty was up next week, if I paid another $165. Something has happen to Burns Pest Elimination service. I am finding another pest control company. read more

Encountered a VERY IRRESPONSIBLE technician from Burns Pest Elimination on our walk this morning. I was concluding my walk with my young son and two dogs and spotted the truck at my neighbors' house so crossed the street to be further away. He said hello but then proceeded to immediately spray the property as close to us as possible. There was absolutely no way to avoid the strong fumes and wind blowing the pest control product toward us. I had to have my son shower immediately when we came home and bathe our dogs, etc. and I'm still worried about the exposure. Unacceptable conduct from the technician. I will be speaking to our neighbor and will NEVER be utilizing this company if they have such disregard for the safety of kids and pets. read more

Jim Calhoun was AWESOME in helping with an unexpected Bee problem we had on our apartment patio. He was very caring (of our fear lol), very knowledgeable about their behavior, as well as VERY helpful with getting the bees under control and removing them. He was also very thorough and careful when coming in/out of the apartment so minimal bees would follow him in/out. THANKS JIM!!!! Stay safe and hydrated in this Phx Heat!!!!!! read more

Thank you Burn's! Your service was great. A burn's employee came once a week like I was told, and the employee was always on time, and awesome! I will use them later if I need them! Their communication with me was great. I would email or text and they would get back to me within minutes. Thx. read more

This place is great! We had pests in our house in 2011, and Burns killed every bug there was. The lady coming to investigate was amazing (I forget her name), and they gave us time to get our cat and our valuables out of our house before they fumigated. Plus, they gave us tips (that work!) on how to stay safe from these pests! Also, the dog that sniffed for bugs in our house did a cool trick! We used this company again in October, and the dog came again, the dog's name was Rocket and he was so cute! The man handling Rocket was nice, and showed us the stuff and tricks Rocket could do. Luckily, it was a false alarm, there were no pests! I would totally recommend this company. Helpful staff and solutions that work! :) read more

We had them come to our house to get rid of a pest problem only to have their technician Tommy Arthur sexually harass my wife by asking if she had adult toys in the bedroom after we had cleared out the bedroom of any electronics or batter operated devices and then he had the nerve to text her asking her to friend request him on his personal Facebook cause he doesn't always have his work phone. Upper management then made comments to insinuate my wife may be blame. This is completely unacceptable and as a Veteran I would warn all of you not to let them in houses alone!!! They did not fire the technician and since I told them I was not comfortable with there service anymore and to cancel the required follow up inspection they now told me it is only a piece of mind inspection and no refunds. Thank you Burns for sexually harassing my wife and I had to pay for it ! read more

We had a bee issue at our office, Burns was out the next day to treat and it was a tricky issue. There were still a few bees floating around 24hrs later so they came back out to re-treat and everything looks good. A big THANK YOU goes out to the technician, Nick, for his extra effort and great attitude. read more

Great, friendly service! Jim C. is working on a pigeon issue in our complex. So far it is working.

I needed Burns Pest Elimination to get pigeons off my roof. There were about 30 of them that had nested between my solar panels and roof tiles. So they start by setting traps for the pigeons. After a few weeks with the traps set (with Burns coming twice a week to check on them/remove the trapped pigeons) a different tech came and set up the exclusion fence around the solar panels so that they could not get under there anymore. Still, pigeons will try and return to their "home" so the traps had to stay up for a few weeks AFTER the exclusion fence. They came and finished the service today, took the traps off my roof. I am now pigeon free. Thanks to Jim C, my tech from Burns Peat Elimination. Nice guy too. read more

We've been using Burns for 5 years for bimonthly pest control and have been very satisfied. We've had great service and results. Would highly recommend. read more

We recently moved to AZ and 'inherited' Burns from the previous owners. That being said, they have been very friendly, very professional, and have been very good at explaining each aspect of their service to us -- even telling us that the previous owners were probably over-using one service, and thus giving us a price reduction. Very happy so far. read more

worst customer service on the management side i have ever experienced. Very rude, dismissive people on the phones, i have had multiple situations where nothing has been resolved. they have argued with me over the phone, so disrespectful. if i didn't have them thru my apartment complex i would never choose them. my big problem has still not been resolved as it has been over a year now. very very unhappy. read more

I had a very small bedbug scare in one room of my home a year ago, and haven't seen any evidence of bedbugs since. This week a maid service came out and allegedly saw a live adult bedbug. Of course I felt disheartened and stressed to the max! A friend who is a pest control professional made me aware of bedbug sniffing dogs, and recommended Burns. Connor and his dog came out within 2 days, and were amazing! I felt Connor was very honest and straightforward with me, as we were doubtful I even had an infestation, which his search proved to be true - my maid probably saw some kind of beetle. Connor showed me some carpet beetles that look and smell almost identical to bedbugs. He showed me where there were old bedbug fecal stains (that the sniffing dog alerted us to) on the bedroom baseboard where we saw the bugs a year ago. He explained how tricky it was with clients who had had previous presence of the bugs, that the smell would always be present, BUT that doesn't mean there IS a current bug problem. He also said it's illegal for companies to treat when they don't see bugs (good to know). Overall he gave me VERY useful information and answered a ton of questions for me, and set my mind at ease. Well worth the $300 for an inspection to confirm I didn't have bedbugs. I'd absolutely recommend Connor and Burns as trustworthy and honest, and not preying on people's bedbug fear and paranoia. Thank you, Connor! read more

We called Burns Pest Elimination for an estimate on pigeon control and Jerry came out next day and the estimate was at a reasonable price! We were scheduled just a few days later for the service. Jeff and Justin were great, friendly and hard working.. We were given a time slot of 6 hrs and Jeff and Justin were able to get it all done with in that time frame. We are so happy with the service. Thank you Burns Pest Elimination! read more

Adam was great to work with, and made sure all of my questions and concerns were addressed. Cannot thank him enough!

***UPDATE *** The owner Mike Boyle phoned and was able to get everything under control and my faith is restored in Burns Pest Elimination!!! Technician Mike (not the owner) showed up very professional and did an excellent job. I will be a return customer as I anticipated from the start. Great job and thank you for taking my concerns seriously. ~ Deb -------------- VERY POOR CUSTOMER SERVICE!!   DO NOT USE THIS COMPANY!! NO show twice in 2 days. I will never recommend this company to anyone. Not a call, not a cancellation- NOTHING!  I waited for the technician for 3 hours.  I may not make a dent in the business,  but I can tell you Burns would've had a repeat customer for years - they lost my entire family's business. read more

I've had a mixed experience with Burns. They did our initial termite treatment years ago, and we've maintained an annual service policy with them ever since. Good decision to maintain the policy, as the termites re-assert themselves at least once a year. I have almost no problems with their techs or customer service folks - with one exception, I've been treated courteously and well. But I do have a problem with their lack of promptness when service is required. I typically wait at least a week for a tech, and today, for the second time, I've been given a wait time of a full month. I can literally watch the termites progress in the affected areas while waiting on Burns. This is frankly unacceptable. It's time to consider options. EDIT - The day after I posted this review, I received a call from Burns customer service rep Austin, and was told that my service date could be moved up. It went from one month to one week, which is acceptable. Their tech just finished up on schedule. I guess the lesson here is that the squeaky wheel gets the grease, though I'd still maintain that no squeaking should be necessary at all. read more