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    Burrows & Son

    5.0 (6 reviews)
    Open Open 24 hours

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    AAA Comfort Air

    AAA Comfort Air

    5.0
    (12 reviews)

    Our 25-year old HVAC system was hanging on out of sheer loyalty... but the time had come to bite…read morethe bullet and purchase a new central air system. For those of you that have not priced these things out before, quite a bit has changed over time...like the cost! Also, technology has moved on as well, so it's virtually impossible to replace "just the condenser" without all the additional furnace components...they simply won't work together. We called several HVAC contractors...one of them being the large energy company we all know in this area. They came in and did their inspection and were very professional. But their price was 50% higher than the local competition. Yes you read that right!! I wasn't concerned about the "big guys" doing it right, since they are our current utility firm and we have appliance contracts through them. But in light of these tough economic times, I really wanted to give it to a small business. I just wasn't sure how well they would stand behind their work and whether they would do it right the first time. I did research and found two other options. The one that really stood out was AAA Comfort Air in Cream Ridge, NJ. They had over 95 five-star reviews, and although anyone can fake a review, I still felt compelled to do my due diligence. I set an appointment for Emil (the owner) to come in and assess the situation. He was professional, took his shoes off before entering (not at our request), and clearly laid out what was needed and NOT what was most expensive. As a matter of fact, he recommended options that were less expensive vs. those that would simply feed his wallet without added benefit to us. His demeanor was polite, knowledgeable, and he took the time (over 1-hour) to really explain everything without pushing for the sale. Additionally, there are some unique challenges in our home that require minimal dust due to some family health issues and he offered to put up plastic to separate the rooms to ensure a clean work environment. Well, much to my surprise, Emil, came back with an estimate that was truly outstanding vs. simply "competitive". Likewise, his firm provides a 3-year parts and labor warranty (not an option...he just provides it) along with the condenser manufacturer's 10-year. The others only offered 1-year.... that in of itself really resonated with me! We decided to move forward, and I have to say, we made the right decision. Emil and his team were outstanding. They arrived on time, ready to go, and their work was outstanding. Everything was done in one day, with a clean install and a fully working system. Look, HVAC replacement won't make your home look nicer, but it surely is important. No one wants to spend that kind of money unless they have to. Emil and his team were not only very competitive, but they delivered on their promises and were very customer focused. If you are seriously considering a project like this, you need to consider AAA Comfort air. They deliver on their promises and care about their customers. They go above and beyond and deliver with an eye towards balancing price with efficiency. We highly recommend them and you should absolutely include them in your decision-making process. They truly are "AAA".

    Emil was very professional and answered all my questions. He installed a new unit for me and I…read morecouldn't be happier. When no one else answered the call Emil came through. Highly Recommend

    Whitestone Heating and Cooling

    Whitestone Heating and Cooling

    4.0
    (4 reviews)

    Whitestone Heating & Cooling installed my new HVAC system. Oscar and his team were great to work…read morewith. They were responsive, professional & reliable. I appreciated the information presented, providing me with various cost effective options, and walking me through the process. A very positive experience!

    If you're interested in all the details, keep reading. If you're not, the bottom line is that I…read morecan't recommend this company. Oscar won my business by giving me a low offer for a name brand unit. The one he put in was not the system he told me he'd use. Nonetheless, I didn't care since I was selling the house anyway. The one day job turned into months. They were in my house for hours for at least a week. When they "finished" Oscar said they'd come back the following week to check on things. Of course that didn't happen. But in fairness, it hadn't turned hot yet. When it did, he was no where to be found. I was forgotten like a used tissue. The last day they were here, I noticed damage to my floor. It bubbled from something cold being placed on it. I brought this to Oscar's attention and all he said was "oh." Days later, I noticed a wire that was just hanging and asked him about it. He minimized it and said they'd forgot to cut it but he was out of the country. Weeks went by and no phone call, no text no nothing. On June 1st, I texted him about the wire but he didn't respond. I woulda been content to hide and tuck the wires until the central air stopped cooling my house. It literally worked two days and then it stopped working. I messaged him on June 4th and he squeezed me in the same night. He was here for hours; in and out, in and out until he finally said that whatever the problem was he'd have to fix "tomorrow." The next day (tomorrow) the whole morning went by and nothing, not a peep from him. That afternoon, June 6th I finally texted asking him when he was coming to which he said, "Ga. The store won't have tanks until Monday. When can we get back in?" So, that Monday he came and "fixed" the issue. Oscar said something about it being hot outside and blah blah blah. Idk or care what he had to say because the condenser is supposed to work in the summer. That's exactly why you get central air. I was on vacation for a week. When I returned the house was cold. A few days later the condenser stopped working. I googled if it was normal and learned it was not and that indicated a problem. So, I texted, "Again, the outside piece isn't on. It's 74 degrees in the house although it's set for 70. It worked earlier but now it's not. I looked up if it's common for the condenser to be off and the blower on and it said no; that indicates a problem. I'll check again in the morning but I know this shouldn't be happening. Especially since it's cooler at night." I then looked on my camera and saw that it stopped working around 19:18. June 11 I texted him that the machine stopped working again. He asked if it's on outside to which I told him no. A few hours later I called him and let him know that the machine started cooling. On June 19th I texted him, "Again, the outside piece isn't on. It's 74 degrees in the house although it's set for 70. It worked earlier but now it's not. I looked up if it's common for the condenser to be off and the blower on and it said no; that indicates a problem. I'll check again in the morning but I know this shouldn't be happening. Especially since it's cooler at night." His response, "Reset it in the wrong cut the switch off and on again see if it turns on." After some more back and forth, he asked if I was back from vacation. Unfortunately I wasn't home. On June 29th, I asked if there was any way for the air to go upstairs. It should be known that the system when it works only cools downstairs and doesn't cool the second floor. He responded that he's away until Thursday. Today is July 1 and the hottest day of the whole year so far and the AC is not working. I heard gurgling noises coming from it and found liquid on the system. When I reached out to Oscar, he didn't respond. I informed him that I think the machine was refurbished because something brand new shouldn't have all these problems. I showed him pictures of the water. At this point, I'm contemplating going to court for a refund.

    Burrows & Son - hvac - Updated July 2026

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