The older lady working there today (July 7th, at about 1:30pm) was extremely rude to my family.read more

I stopped by this store during the holidays with my family. I had a jacket that needed repairs. I…read morehad no expectations when I walked in, I walked out feeling like a valued customer. A lady named Alex was the absolute best helping me out. Alex hooked me up. She was so helpful and accommodating to me. The costumer service was above and beyond. I would highly recommend this store!

Friendly service...nice to acknowledged when walking into the store. Also nice when staff takes an…read moreinterest and asks where we are from... and it's the same Midwest state, Iowa. Followed by, "and how did you get here?!" Small world.

I'll give 5 stars on the service alone. super nice staff there. very helpful. we were able to find…read moremost of what we needed with their help. good selection of north face products. store is easy to navigate. nice big fitting rooms. no complaints!

Wow, I scored! I have been looking for the trifecta of light weight hoodies for ages…read more Hood, zippered pockets and full zip. If you don't think that it's difficult to find all 3 in one garment plus an excellent form fitting look, please advise. Lucky me, After combing every other outdoor store at Northstar, I found 2 here and they were both 40% off. One was a pale, minty green Cotopaxi with a fiber filled quilted front. I also had the luck of finding a pair of ON cloud tec, multi colored running shoes in my size at half price. The bonus on these was a rubberized, outer finish for rainy weather. Be sure to peruse the entire men's and women's clothing selection. You will find creative, designer sportswear that you don't see everywhere. I had a hungry man at my heels so I missed a lot.

Toby, Scottie and Erika are fantastic - they took such great care of us!…read more This was our very first time in Tahoe with our kids and friends (who are avid skiers) and our friends were impressed by the quality of the rental gear. During the COVID era, the most usual practices can be grueling, unpleasant and somewhat tedious. Getting fitting out for rentals is tedious in any case (with 6 year old in tow).. but it's the bright faces of the crew and their efficient work that truly make all the difference. In and out.. as quickly as we could possibly be! Super happy with the equipment, guidance and help. When we were nearly late to our ski lesson, they helped out tremendously. When I wasn't sure about fit of the boot, they had all the info. When we wanted a harness for our 6 year old (he was FLYING at a speed we weren't comfortable), Toby and Erika were there to help. Thank you guys!

Walked in looking for a reasonable ski set up for my 14 year old. Bootfitter Caley jumped in and…read morehooked us up, gave lots of helpful info. Awesome!

I went in looking for new ski boots and Keith helped me find the perfect pair. Caley was also in…read morethe boot area and these two made buying boots the most fun ever. I was super happy with how many options they carry, how Keith made me try a couple of pairs to find best fit, and his knowledge and help making a choice. I would suggest this place to anyone looking for ski gear. I only wish I knew of this place sooner!

Extremely disappointed with the service here. After putting my information in, I was given a wait…read moretime but received no greeting, no acknowledgment, and no "thank you" throughout the process. When I returned my ski equipment, the employee briefly asked how it was, then immediately turned to another customer mid-conversation. I had to interrupt just to get my own shoes back. To make matters worse, they ran out of ski poles, and an employee actually suggested I "take one from someone else." I ended up having to go to another location to find what I needed. For premium prices, this was by far the worst service I've experienced. I've skied at many mountains, and the lack of professionalism and basic customer service here was shocking.

This was such a bummer. They canceled operations today, and I get that they had to do that because…read moreof weather. But I purchased my lift ticket and bike rentals days in advance, so they had my contact information and email address... Wouldn't it be incredibly easy - and really appropriate - to send a quick email informing that operations were closed today? It would take them no time at all to have done this. (It can and should be as simple as an automated email!) Instead, I drove an hour and a half each way, only to find out when I arrived that they had long ago made the decision to close, and just never bothered to inform everyone they took advance payments from. It's 2021. This would've been so easy to implement. This was really, really bad and left a bad taste in my mouth. Again, it's not the closing that's such a bummer - it's the total neglecting to do the right thing and let all the prepaid customers know not to bother driving up. If either the rental office or the lift ticket office had done this, this all could've been solved in advance, but neither business bothered. skipping out on the basics like this and forgetting about the customers has really turned me sour on Northstar altogether.

Visiting Backcountry was such a refreshing experience. From the moment I walked in, everyone was…read morewarm, friendly, and genuinely happy to help. You can immediately feel the good energy in the space. The team was not only knowledgeable, but fun and engaging to be around. They took the time to answer questions, offer guidance, and make sure I felt set up and excited for the adventure ahead. Nothing felt rushed or transactional. It felt like being welcomed by people who truly love what they do and love sharing it with others. They made me feel comfortable, included, and ready to get out there and enjoy everything Tahoe has to offer. In a mountain town, places like this really stand out. Great people, great vibe, and the kind of shop that makes you want to come back. Highly recommend supporting them.

Lee's the shit! Super helpful. Gave advice, recs and was very kind. Everyone that works here is…read morevery helpful.

Amazing customer service. Maddy helped us fix a binding issue for my daughter. Got us back up…read moreboarding ASAP. Thanks so much! Phenomenal shop!

Insane customer service!!! Maddy is incredibly helpful and knowledgeable. I came in and my boots…read morewere a bit tight, she heat molded it up and my toes can actually wiggle. Not only that she helped my good friend fix her binding up to get her back on the mtn! She is amazing! Highly recommend coming in to check out their selection and if you need any help!

Mine seems like a modern throwback to the toystores of yesteryear... you know, way back in the 80s…read moreand 90s. It's a welcome sight and much more personable and intimate than the sterile, flourescent-lit big box toy stores. It's located in the Village at Northstar at Tahoe, which tends to cater to the Richie Richs of the world so, if it's a toy your kid has to have when you're there at the ski resort, sipping on your Irish coffee to warm up, or your glass of chardonnay during the summer, go ahead and splurge a bit. It's fun to just play with some of the toys yourself!

I went yesterday as my 2 year old needed some snow gloves and a hat. While the woman working was…read morebusy helping another family as well she took her time to help us find the best gloves for my son (ones without the thumb). They had a large selection of kids ski clothes and gear and the prices are the same as Any Mountain and the other big stores. The kids clothes are so cute and they carry most of the large brands. Would definitely recommend this store.