To be fair, let's describe the POSITIVE aspects of this unique company. It is a family owned…read morebusiness, and they take good care of certain staff members-- above and beyond opportunity. C.A.M. salespeople can make substantial incomes working for this dealership. (I don't want to disclose anything further out of respect for the company.) If you are looking for a great place to make a ton of cash, stop in for a job interview. If you fit the right visual, you will be hired. You will find a family of good, supportive salespeople who will have your back. Minority owned businesses are rare, so they deserve credit for "thriving." Cars. All of the cars are sold BELOW market price, so you will get a great affordable car with this dealership as long as you read the CARFAX REPORTS and take the car to a mechanic before you purchase ANY vehicle ANYWHERE. (Again, I don't want to disclose any additional information beyond that suggestion... out of respect for the owners. It is, after all, a used car lot.) Numbers. Let's just say... it was one of the reasons why I quit. Don't just smile and agree to numbers. Ask questions. All car dealerships use sales strategies to get you to say yes, but it is VERY important to look at numbers during EVERY STEP of the transaction. The other reason why I tapped out? Again, if you fit the right "visual," you are favored...highly favored. Because my visual was not the right visual-- regardless of my sales experience and impressive resume, I was disrespected in front of buyers who were very pleased with my honesty and service. The owner berated me in front of the buyers, and he insisted on the top salesperson finishing the buyers' visit-- forcing my coworker to uncomfortably repair the impression that was left by the owner. Unprofessional. Rude. That was it. If you want a ton of money, this is the place for you. Tradeoffs? Self-respect, integrity, identity, and a life outside of five 12 hour shifts for a draw that equals 10 dollars an hour-- mandatory for two weeks...unless you fit the right "visual."

Be cautious of pressure tactics and deception from this dealer…read more I purchased a car from Cincy Auto Mall last year after seeing it listed on CarGurus. The vehicle was advertised at a much lower price than what I was ultimately charged -- over $10,000 more. During the visit, the salesman rushed me through the process and was distracting me while I signed the paperwork, which I now realize I should have reviewed much more carefully. After I noticed the issue and followed up several times, no one reached out to make the situation right. Even when the state attorney general's office contacted them, Cincy Auto Mall refused to make any effort toward a fair resolution. It was my fault I didn't catch the price difference, but the lack of honesty and accountability from this dealership is unacceptable. I'd strongly caution anyone considering buying a car here from here because of their poor customer service and deception.

These folks get customer service. The professionalism and workmanship is second to none…read more It is very easy to make appointments and track the status of your vehicle via their website/mobile app. While pricey, you expert mechanics that will treat your Toyota as if it is their own while in their shop. There are luxurious leather seats with Keurig coffee varieties as you wait, but I highly recommend using their free shutle service. The driver, Leo, is a real card that tells fantastic stories as he carefully threads through traffic, keeping you entertained until getting you to your destination safely and quickly.

I went there today for an oil change. I had called earlier in the week to schedule it at 9:00…read more When I got there, it took a while for someone to help me in the service department. Then when Abby checked me in she told me that it would be a 90 minute wait. I was a little surprised and told her that I had a 9:00 appoitment. She said that she knew but it would still be 90 minutes since they don't have an express lane like other dealers. I told her again that I was not looking for an express lane, that I had made an appoitment. She continued to insist it would be 90 minutes. I decided to wait because I had a coupon for almost 1/2 off of an oil change. At 9:45 they send me a video of my car on the lift. It still had the old filter on it so I am willing to bet my car with a 9:00 appointment sat there until 9:45 until they started working on it. My car was done at 9:10 which seemed like a reasonable amount of time for a car to get an oil change and inspection done. This again reaffirmed in my mind that my car sat 45 minutes before being worked on. Don't be fooled into thinking that having an appointment means that they are going to work on your car at that time. Don't be fooled into thinking that 4 or 5 service advisors standing at their desks doing nothing means one of them is going to call you over to work with you. I don't think I will be taking my car back there.

We bought a new 2026 Kia yesterday and the salesman we had was absolutely great. His name was David…read moreHodges. He was very nice and helpful in what we wanted. This is the second new vehicle we have purchased from here and we will not go anywhere else! David was the best, 5 stars!

Compare these reviews to Google. Everytime I'm in they offer a free oil change in exchange for a…read morefive star review and every time they offer horrid service. Schedule oil changes always take MINIMUM 90 minutes, most often I am there 2+ hours after my car is dropped off and they don't even touch it until 45 minutes. This place doesn't care about their customers or their reputation. Will NEVER buy Kia again.

Rightwaut Auto Sales on W National Rd,Vandalia Oh is the most Amazing Place I have ever seen in my…read morelife they are down to earth and every sales person there actually care and work with you and tries to help you in every way they can I would recommend this place to everyone who wants honest decent people helping you Josh and Devin there are the most amazing people I have met in my life

I went in to purchase a car with money to put down. They told me due to my credit I would have to…read moreput a significant amount down . I thought all credit was accepted? Never was asked to test drive a car. Customer Service is horrible. They talked about racist issues regardless who was on the waiting area or being helped! I need the general manager to stop on this store!!! Now!

**BUYER BEWARE** Predatory sales tactics, unknowledgeable salespeople, and be prepared to lose a…read morefull day (or more, in my case) if you do decide to work with them. Worst car buying experience of my life and I WISH I HAD TAKEN MY BUSINESS ELSEWHERE! If I could give 0 stars, I would. I bought a car over Thanksgiving weekend, and I am still yet to receive a title, the second key, and was forced to pay more than $2400 up front for title work that is yet to be completed, SCAM! On Nov. 28th 2025, I found a '25 Santa Fe online for my wife. My father-in-law and I went in the morning to see the car and take it for a test drive. The salesperson had no knowledge of the vehicle, features, warranty, etc. - they just kept mentioning the "Jeff Wyler Experience" and its "benefits" but no provided objective information or details about the car. My wife liked the car, so we asked them to draw up the paperwork when we got back to the dealership. To our surprise, the cost of the vehicle came back OVER $8,000 MORE THAN ADVERTISED online, more than half of which was allocated to a bogus "Jeff Wyler Experience" warranty package they had rolled in as well as other fees and incremental warranties that didn't make sense at all! They neglected to mention that the factory warranty is already one of the best in the market at 5yr/60k mi basic and 10yr/100k mi powertrain - a huge selling point that a knowledgeable salesperson would have known and communicated, and making the need for additional warranty not necessary! We should've walked out then and there... After eventually agreeing to a reasonable price level excluding all the bogus on-cost, we then lost another ~3-4 hrs waiting for the Finance team to write up the deal and sign a Purchase Agreement. They ultimately provided us paperwork that didn't match the agreed sales order, and as was almost 8PM they tell us to come back in the morning with our check and that they will issue us a "We Owe You" order for the balance owed (which has NOT been paid to-date). The Salesperson person tells us to come back first thing the next morning and they will have the car detailed and through the CPO process for us to pick up. We arrive at 10AM with our check and expect to collect the car, but the Sales Manager tells us that we can't pickup as the car is, "in the back going through the detail." My father-in-law points out that the car is clearly parked next to the front entrance where they left it the previous evening. Embarrassed, the sales manager has someone pull the car in for detail, and they tell us to come back at 4PM for collection. Before making another 30min drive, I call the Sales Manager at 3:30PM, and he informs me the car is STILL not done, and to come back at 6PM. I finally collect the car later in the evening, and wish that was the end of the story.. It's now nearly 3 months from purchase, and we are still without a title for the car or the $2400 I paid for taxes/registration, second key, or "we owe you" balance. The temporary registration that came with the car is long expired, and Jeff Wyler refuses to make it right with an updated registration tag until our plate arrives. They have essentially stopped responding to all forms of communication, and we've had to issue a formal complaint with the Ohio Better Business Bureau. Save yourself the trouble and buy from anywhere else. These guys act and operate no better than a sleezy used car sales lot with better glass windows..

Jeff Wyler Kia uses predatory sales tactics. I came in with financing from my credit union and…read morethey refused to negotiate with me unless I financed through them. They kept bringing new people in to talk to me to try to persuade me. At one point when looking at numbers one of them even said "let me dumb this down" They also exaggerated how difficult the process would be if I didn't finance through them. After telling them no for what felt like the 100th time I left. Went to another dealership the same day and bought a vehicle with no issues.

Ah I thought this place would be better after the new owners took over but they still make you wait…read more1-2 weeks to get an appointment. Luckily it's a monopoly in the tri state if you drive an Acura so you only have two places to go... You guys should build a service shop that can't handle the area vs a little shitty 10 Bay Area that fucks all your customers over... or at the very least have some old shitty Acuras to offer your customers when their car breaks down due to a Acura part flaw/extended warranty issue. Previous owner of this Acura dealership was incompetent and left the bolt off the oil pan and it all just drained out on my driveway and left a huge stain that's still there today..... guess no one cares when Honda manufactures a flawed part and it leaves you carless for two weeks cause they can't handle the work load on sliding in a 2 hour repair...

Went with my boyfriend to get him a new car. We had the pleasure of being helped by Nick Grubb. He…read moreis very easy to talk to, he's straight up, no pressure at all from him. He explained everything to us in simple terms. The vehicle that he got, Nick was able to answer all questions.

I worked with James and Adam at Hyundai in Fairfield and they made sure I left happy with my…read morepurchase! James made sure I saw all of the options available to me while Adam worked behind the scenes to make sure that car I was interested was delivered to the dealership. I would highly recommend them both!

**BUYER BEWARE** Predatory sales tactics, unknowledgeable salespeople, and be prepared to lose a…read morefull day (or more, in my case) if you do decide to work with them. Worst car buying experience of my life and I WISH I HAD TAKEN MY BUSINESS ELSEWHERE! If I could give 0 stars, I would. I bought a car over Thanksgiving weekend, and I am still yet to receive a title, the second key, and was forced to pay more than $2400 up front for title work that is yet to be completed, SCAM! On Nov. 28th 2025, I found a '25 Santa Fe online for my wife. My father-in-law and I went in the morning to see the car and take it for a test drive. The salesperson had no knowledge of the vehicle, features, warranty, etc. - they just kept mentioning the "Jeff Wyler Experience" and its "benefits" but no provided objective information or details about the car. My wife liked the car, so we asked them to draw up the paperwork when we got back to the dealership. To our surprise, the cost of the vehicle came back OVER $8,000 MORE THAN ADVERTISED online, more than half of which was allocated to a bogus "Jeff Wyler Experience" warranty package they had rolled in as well as other fees and incremental warranties that didn't make sense at all! They neglected to mention that the factory warranty is already one of the best in the market at 5yr/60k mi basic and 10yr/100k mi powertrain - a huge selling point that a knowledgeable salesperson would have known and communicated, and making the need for additional warranty not necessary! We should've walked out then and there... After eventually agreeing to a reasonable price level excluding all the bogus on-cost, we then lost another ~3-4 hrs waiting for the Finance team to write up the deal and sign a Purchase Agreement. They ultimately provided us paperwork that didn't match the agreed sales order, and as was almost 8PM they tell us to come back in the morning with our check and that they will issue us a "We Owe You" order for the balance owed (which has NOT been paid to-date). The Salesperson person tells us to come back first thing the next morning and they will have the car detailed and through the CPO process for us to pick up. We arrive at 10AM with our check and expect to collect the car, but the Sales Manager tells us that we can't pickup as the car is, "in the back going through the detail." My father-in-law points out that the car is clearly parked next to the front entrance where they left it the previous evening. Embarrassed, the sales manager has someone pull the car in for detail, and they tell us to come back at 4PM for collection. Before making another 30min drive, I call the Sales Manager at 3:30PM, and he informs me the car is STILL not done, and to come back at 6PM. I finally collect the car later in the evening, and wish that was the end of the story.. It's now nearly 3 months from purchase, and we are still without a title for the car or the $2400 I paid for taxes/registration, second key, or "we owe you" balance. The temporary registration that came with the car is long expired, and Jeff Wyler refuses to make it right with an updated registration tag until our plate arrives. They have essentially stopped responding to all forms of communication, and we've had to issue a formal complaint with the Ohio Better Business Bureau. Save yourself the trouble and buy from anywhere else. These guys act and operate no better than a sleezy used car sales lot with better glass windows.. **Update: Feb 19** It's sad and disappointing when a business makes more of an effort to discredit a customer then to actually understand the facts of what happened, and ACT on those shortfalls to improve their business model and customer satisfaction. I've received more communication in the last day since posting my initial review then the last 3 months since purchase. GM Travis Wheeler called me today to accuse me of slander and before hanging up on me, threatened to withhold our second key unless I removed my review, which I will not. I would rather purchase a key from a stand-up dealership than see anymore people be uninformed and taken advantage of here. It befuddles me that a dealership can dispute these facts that are so heavily documented (with their own paperwork). Go check out Yelp, I'm not even close to being the only one...

Service couldn't have been better! Picked up our new Tiguan just in time for vacation!read more

Best GM yet! Brian was supper helpful and went above and beyond to get me into my new Taos!read more

Would give a zero star if I could! Absolutely the worst car experience I have ever been through!…read moreSold me a damn Lemon after lying repeatedly to me about the issues! My fault for trusting a crooked man! DO NOT BUY A CAR FROM HERE!

I got my 2 serpentine belts and tension pulley done also with an oil change they were fast and…read moreefficient. Thanks again

Broke the law in selling me a car, dealer gave me the price, went home looked up the car on the…read moreCarFax site, same car was for sale on the CarFax site by the same dealer, listed price on CarFax site was $ 3,300.00 less than the dealer managers price. Dealer refused to sell me the car for price listed on CarFax by the same dealer. Per the internet that is illegal, internet states if an item is for sale with two prices, they must sell it for the lower price. They now refuse to take my calls to discuss the situation. Beware !!

Great place to purchase a vehicle, lot of newer vehicles with low mileage here. Well serviced…read morevehicles. Friendly staff.