Writing a review in response to the lady who wrote a one star review today. I was standing behind her in line, watching her entire situation go down and had to respond, especially since I've never seen someone be so rude and mean to a person working in an establishment before. It was actually embarrassing. I've had nothing but a wonderful experience here. The owners are kind, thoughtful, and do an amazing job on my clothes. I've been going to them for two years now for my clothes as well as my husband and I've never had an issue during that entire time. Maybe someone doesn't do the job that you want, fine, but to scream and make a complete scene in a store about leaving a review on yelp is completely uncalled for in my opinion. We are literally talking about clothes here. It's not world war 3. read more

10/10 recommend this is a family business we should to continue to support!! Last minute alterations on an incoming bridesmaid dress and they did it so fast for me. Very sweet couple who I will continue to support!! read more

Amazing! Such sweet people & great service! The clothes always come back perfectly! Thank you!

This is the best dry cleaner I have ever been to. The owners are kind, very prompt and the quality of work is wonderful! They're always quick to return my items with great care. read more

I just left busy Bee cleaners today with an uncleared long gown. I so wish I had read the reviews before I dropped off the gown. When I went to pick it up l, the elderly couple who own the place could not find my dress anywhere. They seemed very nonchalant about the loss of my dress until finally they found it after I helped to look for it and the dress had clearly not been dry cleaned even though I had dropped it off six days earlier. I said to the lady that the dress is not clean and I would like to take it elsewhere and she would not let me take it. She said no no no I will clean it again and I said I do not trust you so I would prefer to take my dress with me and get it cleaned elsewhere. She refused to allow me to take my dress unless I payed her the $20 fee she had charged me. I told her I did not want to pay for a service she didn't do. She asked me why are you so angry and I told her I that she is lying and didn't clean my dress and I just want to take my dress and leave. She grabbed the dress and would not let me take it. I had no choice and paid $20 to get the dress. Even though I had heard a few complaints about Busy Bee, I originally dropped the dress off because of convenience. Please do NOT take any of your dry cleaning to this place. It may not come back. It will like come back dirty. The owners are very elderly and unresponsive and do not even bother to clean the items. I paid the $20 and took it elsewhere. The other professional dry cleaners I took the dress to said it clearly had not been cleaned. I returned to Busy Bee and told her another professional dry cleaner said the dress had not been cleaned. I asked for the return of my money . The elderly lady began yelling at me and after a few minutes returned my money . Clearly not worth the hassle. DO NOT GO TO BUSY BEE AT ANY COST Life already has some complications. Please don't go here to add another headache to your day. HORRIBLE SERVICE UNPROFESSIONAL AND ANGRY OWNERS THEY LIE EXORBITANT PRICING TERRIBLE ATTITUDE THEY NEED YO RETIRE OR SELL THE PLACE read more

Quick turnaround and friendly.Quality of work was also great. Mostly use them for tailoring and occasionally dry cleaning.

Amazing company and great services! The atmosphere is great and they always take great care of my clothes!

The best! I've been coming here for years and every single time I'm impressed. They have completely altered my dresses, jacket and skirts to match my vision. read more

Love this place! The owners are amazing and do such a great job!! We've used this company for several years.

don't go here. they ruined my suit and didn't want to be responsible for the damage. they are rude and mean people who don't deserve this communities business. read more

I have been coming here off and on for many years. But the owners seem to be a little bit overwhelmed and customer service has definitely suffered because of it. I do not recommend this cleaners any longer. The last several times I've been in a simple transaction has become very complex due to overcharging or not understanding what needs to be done. I think they need some help to continue their business. Otherwise it's probably not going to last too much longer. read more

I took my jacket to busy bee, and was told to come back in two days on a Saturday, they couldn't find my jacket, and they said to come back Monday. Poor service and lack of responsibility. They eventually found my jacket and once I took it home and put it o. 2 days later , I come to find out that my jacket was never dry cleaned, there was hair inside my jacket in several areas. Very bad first time experience. read more

I should have checked the reviews but my mom said she used them once and they were good. Don't go here....they quoted me 130 for tailoring. Good price for what they were doing. When my girlfriend went to go pick it up, with the quote receipt, they charged her 202 saying that's what was originally quoted.(when we questioned the owner she just pretended to not understand). On top of this the owner also tried to not give her all the jackets saying that wasn't mine. They also stole two of my nice wooden jacket hangers and gave me back wire metals ones. If you value your clothing. Do not use them read more

Awful service. Paid $50 to get 4 pockets redone and when I went to pick it up 1. It was not done in time and 2 they didn't even replace the pocket. They just sowed the previous holes up with blue thread which didn't even match the pocket color. I tried to get them to redo it or refund me. But nothing. Instead I was cussed at and told to leave. Never going there again. read more

I went here to have a pair of jeans hemmed. When I returned and picked up my pants the hem was not strait, the tread that was used was two different colors from one leg to the other and the stitching was broken in several places. I would never bring anything to them again. read more

These guys are decent for getting dry cleaning turned over in only a day. I usually go here for alterations or repairs. My only quibble is that their turnover for ALTERATIONS is quite slow, they usually make you wait a week for hemming or sewing. They are also one of only a few places that do this type of work at only $8/$10 per pair of jeans, so you can understand why they are busy. read more

Busy Bee is the Best! A nice family-owned business. They are so kind and super fast. I'm always needing alternations and Lee provides them with impeccable changes. They are so great and I'm so glad that I found them! read more

I highly recommend! Ignore that bad review she can literally do anything. I asked her restructure my dress cause I didn't really like how the fit was and she did it! Been going here for years and never a problem! read more

Awesome family owned business. Been going here since my family moved to SCV and still go here even after moving out of SCV. Such a nice couple and they're so strong for their age! Still working and still provide amazing service. Love them! read more

I went to Busy Bee a few times and had a good experience until one day I went in to pick up 5 suits I had cleaned. They gave me 4 instead of 5. I had the ticket and they said it was wrong. I said it was right and would they be willing to look throughout the shop and find it. The owner proceeded to tell me that they never lose suits and it was a mistake on the ticket when I dropped off the cloths. I proceeded to explain that the suit was $900 dollar suit and I really don't want to leave without them agreeing to look for it and even calling me to let me know if they found it or not. The owner got very mad at me and called me a trouble maker. I said no, I just want my suit. He then started cursing at me and trying to kick me out of the cleaners. I would not leave and he was yelling at me now with Korean curse words but I would not leave the store. I was being level headed and firm but not belligerent. He then tried to push me out the door to lock it but I would not leave just because he was wrong, lost my suit and would not agree to search for it. He was highly angry and yelling loudly, flailing his arms at me and stomping around. He then saw a truck pull up with a customer he knew and he tried to go outside and tell him how I was not leaving his store and that I was blaming him for losing an item of clothing. I showed him my receipt and let him know why I was there and not leaving. He sort of agreed to my being there. He then called his son who spoke English to come over which he did. He agreed to look for the item in question and never called me back. I never saw my suit again and they never called me. I will never go to this cleaners again and feel they are absolutely dishonest when they make a mistake. read more

Stay away from this place! I dropped off 2 dresses & a shirt for dry-cleaning and a queen sized comforter for laundering (a cat had peed on it and it reeked as well as had a stain). I specified the comforter was to be washed. 3 days later I pick all the items up and paid $50. When I got the comforter home is was obvious that nothing had been done to it. Stunk horribly and the stain was still there. I tried to be nice about it when I took it back and told the owner that there must have been some kind of mix up because the comforter was returned to me untouched. He started to raise his voice, berating me for cutting off the tag, telling me it was illegal to do so and because there was no tag he didn't know how to clean it. I guess the solution was to do nothing yet charge me for dry-cleaning. I assured him the comforter was indeed washable and left it with him for laundering. When I picked it up I wasn't charged for the laundering which was a good thing because, yet again, he did NOTHING except stuff it into a plastic bag. One coin operated jumbo machine at a Laundromat and $5 in quarters later my comforter is stain free and fresh as a daisy. Guess I should have done it myself to begin with. I will NEVER set foot into Busy Bee cleaners again. read more

Apparently there is a reason why they only have 2 1/2 stars, I had my client who is 74 years old bring in drapes that needed to be cleaned due to the window and door replacement and they reinstalled the hooks to support the drapes upside down! So we made comment to it and the owners did not speak English so it made it very difficult to communicate the error, and on top of that my poor customer had to drive all the way there to return them to reinstall the hooks correctly and they argued with her to the point where she sat out on the curb and reinstalled them herself again 74 years old! Very very poor business approach never recommend this company to anyone! Not pleased at all! read more

Love this place! The lady is very nice and absolutely hardworking for her age. The price is also reasonable

PEOPLE, AVOID THIS BUSINESS... they are shady. We have been using them for about a month now and below is what we have experienced in the very short time... 1. They lost two of our items, two of my new blouses to be exact. They asked my husband what they looked like and after searching through other peoples' orders, grabbed something that looked "similar" to what he described. She told my husband "I think this is yours" and he said "I don't think so" and she said "Take it home and ask her, if not bring back". Of course they were not mine. We have returned the items (which seemed to be good quality and probably expensive) and still have not received my two blouses. They were super cute and I am really upset about it. 2. This morning I put on a dress for work that the husband picked up last night on his way home and it smelled of the perfume I wore the last time I wore it. It had that "human worn" smell as if it had not been cleaned. I had to take it off and put something else on. 3. Husband, same thing. He put on a shirt he picked up last week, still in plastic, and it smelled of the Newhall Refinery open kitchen and cologne. It was OBVIOUSLY not cleaned, and he has his shirts laundered. Which means they are not cleaning, probably just steaming to get the wrinkles out. I don't know everyone else, but I have reached a point in my life where I can afford to invest in nicer things and my outfits are part of this benefit. When I lose a cute blouse that I just bought a month ago and got to wear once, I am pissed! know this, we won't ever go back. read more

STAY AWAY FROM THIS PLACE!!!!!!! SAVE YOUR MONEY AND GO SOMEWHERE ELSE!!!!! If I could give this 0 stars I would. The customer service is HORRIBLE! Once she misplaced one of my items and had to keep going back in until she found it! Another time she ruined a blouse i took in for alterations. She doesn't have clothes ready on time! This week (my fault for going back) she didn't have my clothes ready and asked me to return the following day. When i returned the next day she told me my CLOTHES WASNT READY BECAUSE SHE FORGOT!!!! WTH?!?!? How does this place remain open?!? Then she has the audacity to yell at me and tell me to return the next day!! Seriously, STAY AWAY!!!! read more

This place is horrible ,I left my dress to fix the zipper because I need it for a party ,left it for 5 days and when I went to pick up the old lady said she did not fix it..ridiculous!!if you want something done or fix and you need t certain date this place is not the place ..horrible read more

had 4 work pants that needed stitching on in seams. On the first day i ripped open three of the four pants. Currently on the last pair if they rip then there goes 40 dollars down the drain. Great dry cleaning place tho read more

I have used Busy Bee for a while and had little to complain about. One afternoon I dropped off 4 suits for cleaning and left feeling good. Came back to pick up suits and they only had 3 of them. I did have my ticket but they refused to say they misplaced one. Said they must have written the number of suits wrong. I asked if they could look for it and I would come back the next day. The owner got so mad he started yelling at me and telling me to leave. His wonderful wife tried to quiet him down and told her to go to another part of the store. I said to him at this point I would not leave until he looked for it or at least tell me he will look for it. Then he got furious and pushed me out of the store and locked the door them called his son who spoke better English. He, the son came, and explained I never got mad or lifted my voice but his dad went nuts over me having a lost suit. Unbelievable, but reality here. I never got my suit back, never will I ever walk in this store, never should anyone else. Hate to write this story but it was way out of bounds as to appropriate customer service. I never went after them for the cost of the Hickey Freeman suit either. read more

I have been very pleased with the alteration work they provide. My dry cleaning order is always ready when I was told it would be. They are very honest about whether or not a spot on the clothing, that I have brought to their attention for extra special treatment of the spot, is possible to get out. When they say that the spot can be removed, it is gone at the time of my order pickup. I usually do not need my dry cleaning or alteration immediately, so when it has been ready for my pickup has been good enough for me. They have very competitive and reasonable rates for both dry cleaning and alterations. Hence, their service, rates, and respect for the customer has continually kept me loyal to them. Oh, and their opening up shop on weekdays so very early in the morning (before 7:30am) has been very helpful, too. read more

I recently moved here from Chicago and needed to take my wedding lehenga in for alterations and the woman immediately said no to me. I was pretty surprised she said no to me because I was willing to spend 200 dollars for the alterations. The lady was either lazy or clearly had no idea what to do with the stitching and beads on the dress. Instead, I told her I'll bring it to my lady in Chicago. I most likely will not go back because she was very rude and so was the gentlemen yelling in the business. read more

One star is one star too many. They lost my husband's suits that he needed tailored for work. He gave them two weeks to get it done. When he finally found them by going through every item in their store, they had not done the work yet. The shirts he gave them to press came back with massive black marks on them - they acknowledged that yes the shirts were brand new but that the store must have sold them with the black marks. Terrible service, but once the alterations were done, those alterations were done well. Their cleaning job is terrible, the press of the shirts was terrible - my husband just re-ironed the shirts at home later and their customer service of losing the suits was deplorable. read more

Save your time and your money! Don't come here! I dropped off a bridal dress on Thursday... The lady said it would be ready no later than Tuesday at 2pm... So here I am waiting to pick up my dress, and she hasn't even started on it!!! WTF?!?! She asked me if I could come back tomorrow!! Ummm... I fly to Florida tomorrow, and the wedding is on Friday! I'll never be back!! The End. read more

I came in intending to pay to have a button sewed on but a gracious Korean man did it, and then said "no pay". Thanks sir!

Can't believe this place they yelled at my wife for not having a ticket. Which has never been an issue before and then yelled At me over the phone. Been going here for over a decade WTF???? read more

HORRIBLE. They lost my very expensive and most FAVORITE jacket and yelled at me saying it was my fault it was lost and then called me a liar. They still made me pay for everything else to get it back and gave me nothing for my lost jacket. Not even a sorry. Owner's are VERY rude. STAY AWAY!!!!! read more

I've been here a few times and so far have not experienced any of the issues other reviewers are writing about. I read the reviews after my first visit which made me not want to go back, but the lady helping me was nice and they're very quick. read more

Outstanding and quick service. I have no idea what these negative reviewers are talking about. Bee and Lee are very nice. If u expect a hug and kiss when u arrive, from what these negative reviewers are saying, maybe u need to visit a massage parlor. Busy Bee cleaners I recommend. ..!! read more

I took a pair of very expensive pants to have seams repaired that had pulled out. I was told $5 for repairs in two places but then they charged me $7 when I picked it up because it was in two places even though I argued what they quoted. They also did a very sloppy terrible job with the repair so I asked them to re-do it. The re-do was better - but still very unprofessional looking in one spot and the pants were black and they used navy thead which showed on the outside as they topstitched in an areas which should not have been topstitched to begin with! I complained about the wrong thread color and they tried to tell me it was black! I will never come here again! Next time I'm going to Milt & Eddie's in Burbank for my high end items (they work with the studios and have done good work for me in the past.). read more

I am only reviewing the alteration part of this business as I have not used the dry cleaning. I don't know why this place only has 2 stars (at the time of my review). I had a very pleasant experience. I walked in on a Wednesday and needed alterations done by Friday morning. She said no problem. Friday morning walked in a little earlier than the time we had agreed on and my dress was ready. Tried it on, and it was perfect!!! The price was great too. Will definitely be going back for any alteration needs! read more

Poor customer service. I brought an item for press only. I'd never requested press only and I wanted to make sure it was reasonable. The male owner had my jacket in his hand and quoted a price, I said okay. When I picked it up the following day the woman charged me more than twice the amount! I explained that the price the man quoted me, was less than half what she was going to charge me. she said he was wrong. He came out and admitted he quoted me me the wrong price, but wouldn't give me the verbally agreed price. Not even a compromise. No apology. All in a harsh tone. I'll be trying the cleaners across the street. read more