Let me start with saying this is directly for the person I was dealing with - Sanjay Chauhan Tried to get ahold of Sanjay Chauhan about washing a specific item [[HIGHLIGHT]]Inconsiderate customer service and when finally got ahold of him he had the most disrespectful attitude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Don't know who he is to this dry cleaners but I will never deal with them again because of him and his attitude[[ENDHIGHLIGHT]] Thanks Sanjay really appreciate your time this morning and hope the washer gets fixed read more

Went here for the first time last year and had 11 pairs of pants tailored. The owner initially quoted a range of about $17-$25 per pair, but ultimately charged us $17 each as a discount. We paid nearly $170 total, which seemed fair, and we were very grateful. This year, we came back with just 2 pairs of pants for simple hemming/tailoring. We weren't expecting another discount, but we did expect a reasonable and honest price. Instead, we were initially quoted $70 for TWO pairs of pants. When my mom asked if a simpler alteration could be done, the price was lowered to around $60. To be clear, we have no issue paying for expertise, measurements, or time. What doesn't make sense is the pricing. The first time I came in with 11 pairs of pants, including some more complicated pieces, the highest price per pair was around $25. This time, I was being quoted roughly $30-$35 per pair for two simple hemming jobs, including one very inexpensive pair of pants that my mom repeatedly pointed out only needed a basic alteration. I've been to several other alteration shops and have never been charged anywhere close to that amount for similar work. My issue isn't that alterations cost money... It's that the pricing felt unreasonable, inconsistent, and far higher than both the shop's previous pricing and what other local businesses charge. [[HIGHLIGHT]]What disappointed me most was that I genuinely thought I had found a trustworthy place. The owner was "friendly", we had great conversations, and I was happy to support her business. Unfortunately, after this experience, I left feeling blindsided by the cost.[[ENDHIGHLIGHT]] Before coming here, I didn't pay much attention to the negative reviews. After this experience, I understand where they're coming from. If you're considering this shop, I strongly recommend getting your services elsewhere. Personally, I would recommend A's Alterations instead. In my experience, their pricing is more transparent and reasonable. read more

If I could give this place a zero star I would I went to Nora's and I paid $80 for my dress to be tailored for my sister's wedding two days before the wedding. I go pick up my dress just to see that all they did was cut it and not only that it was not even a straight cut. It looked like my five-year-old cut my dress. I have pictures to prove it. [[HIGHLIGHT]]It's disgusting their customer service[[ENDHIGHLIGHT]] . never going back. Please save your money and go somewhere else. I should have read the reviews before going !!! read more

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Went to Nora's to tailor a pair of jeans and was nervous because of the reviews. When I went to pick them up I immediately regretted giving them the benefit of the doubt. The stitching is sloppy and not straight. The measurements were either rushed/ not properly done. Things looked uneven and I was beyond disappointed. [[HIGHLIGHT]]I expressed to her that I did not like the work and showed her the fit, she said it was my body that was the issue which was a terrible excuse to defend her poor work.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]she kept insisting it was my body (not her job) and that there was nothing else she could do about it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I told her that I would take my jeans to a different place and all of a sudden she said that she could fix it, even though she had already said it was my body and nothing could be done.[[ENDHIGHLIGHT]] I did not trust that the job would be properly done and I declined. I highly suggest that they perfect their craft before stating that they know how to tailor anything. [[HIGHLIGHT]]I would have loved for her to take some responsibility as soon as I showed her my concerns and avoided all the back and forth[[ENDHIGHLIGHT]] read more

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When I questioned why the price increased for the same items I've dropped off before, it turned unpleasant. Not returning.

[[HIGHLIGHT]]I purchased a vintage handmade white crocheted jumpsuit and was excited to wear it to a disco-themed party, but the fit overall was too large.[[ENDHIGHLIGHT]] Nora expertly tailored the waist and shoulders (involving removing and replacing the back zipper). The outfit was ready in one week and fit me perfectly. Thank you, Nora. read more

Nora's Cleaners - Alterations to my white crocheted jumpsuit - Sewing & Alterations Near Me - Santa Clarita, California

Just returned from Nora's. Been a customer for a long time. Watched the lady at the register assist a person she knew was illegally parked in a handicap spot. [[HIGHLIGHT]]I told her I had to park far away with my handicap placard while her friend was illegally parked. She didn't care and made me wait as her friend then left the store to move his car after she helped him carry one dress to his car and then leave the handicap spot.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked her to help me with my order. She said no and made me wait for him to return and pay. Her and her husband didn't care about making me wait.[[ENDHIGHLIGHT]] Her prices are getting so high and now I learned she doesn't care about ADA customer. I'll find another dry cleaner with some morals read more

Do not go to this bussines. They do not disclose prices for alterations. They overcharged and if you do not accept their prices they charge you a dollar per minute for the time they talk and for measurement, even if they do not do the job. Also they charge cash and do not provide receipt. Are they paying taxes? [[HIGHLIGHT]]I give a star only because is the minimum you can give.[[ENDHIGHLIGHT]] read more

Had a last minute emergency with my favorite suit before an important job interview, pants ripped at the seam and the jacket was wrinkled beyond belief. [[HIGHLIGHT]]I walked into Nora's cleaners with zero notice and a lot of hope.[[ENDHIGHLIGHT]] Not only did she fix the seam while I waited, but she also gave the suit a fresh press and refused to overcharge me like the other cleaners. I landed the job next day and I'm convinced the sharp suit helped. [[HIGHLIGHT]]Thank you to Nora's cleaners and their team for treating a stressed out guy with kindness![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]They are an awesome dry cleaning service they do a great job, and they are very polite and friendly.[[ENDHIGHLIGHT]] They do excellent alterations, and the prices are reasonable. read more

The husband is very kind, polite, helpful. Nora the wife I guess is very rude and unkind. Very shocked at her horrible attitude for no reason. Totally opposite people running a business lol read more

I was told my clothes would be done on a Wednesday at 12pm by the wife. When I went to pick them up the husband told me no they would be ready on Friday after 4pm. Not a big deal I understand things happen luckily I had a second option to wear at home. When I went to pick up my clothes though the husband was extremely rude to me. I thought perhaps he was just having a rough morning or was very grouchy. After reading through reviews it seems like that is just how the owners treat people. I would highly recommend going to a business that has owners that are kinder to people. When you look through other reviews complaint about their treatment of people, they state they looked through surveillance footage and the customer was the one causing an issue. read more

If I could give less than one star, I would It's a family business so you supposed to be really good with your customers They really rude and specially the husband No customer service I send my wife over there to clean my snowboard outfit And they ask her for ridiculous price which it was $130 ( that is a customer rip off ) To clean only dirt from the outfit no stains no nothing only dirt So my wife was like the price is a little expensive I'll buy a new outfit with that price can you give me a better price or I'll go somewhere else where the charge a lot less than that so he's like go somewhere else the rude husband kicking out the customers from his store I would never go back over there And I would not recommend that place at all for the bad customer service they have and the rip off prices they charge. read more

I took my vest to Nora's Cleaners for alterations, but they failed to do the work as agreed. Not only was the alteration not completed properly, but I was also charged far more than expected for subpar service. I would not recommend this place to anyone, as it was a complete waste of time and money. read more

Beware of new partners!!!! They overcharge and blatantly lie to your face. I have been going to Nora's for years, since I moved to the SCV. I never had an issue. I have referred many friends and trusted them with my vintage dress collection. Today I went in to pick up my dry cleaning; the original receipt was for $108.55 - this is not unusual for me. I happen to have found a discount card that I had purchased in a bundle that still had 50% off available so I presented it at check out, like I have done in the past. The new partner started typing away at the computer and then stated my new total was $68.74. I am not a math wiz but that is not 50% off. When i questioned her about the total she told me it was because my pants needed special treatment, mind you there was no mention of special treatment she. She was going to collect $108.55. These have never needed special treatment in times past. Really the only reason I took them is because I didn't want to press them myself. They are not even fancy! When I asked about the special treatment she told me they could not disclose that and that I could speak to her boss on Monday. I questioned her on speaking to her boss because she said they were partners. Then she said they were new partners. Then she said they were not new partners and when I asked her for her boss' name once again she told me they could not disclose that. I absolutely loved Nora's. I trusted the but with these new partners I think it is time to look for another dry cleaner to take my business and that of my friends business to. I do not appreciate being over charged nor lied to. Beware when taking your items in. read more

Nora's Cleaners - Literally Receipts! - Sewing & Alterations Near Me - Santa Clarita, California

Horrible service and very rude and disrespectful unprofessional the way I was treated they didn't do ask I asked and left material hanging and holes in in clothes all I asked was for a simple repair now my clothing is completely ruined and unwearable on top of the old Indian woman calling me crazy and telling me I didn't know what I as talking about charged me $70 just for my two repairs [[HIGHLIGHT]]I'm so upset with how my clothing came out and I can't wear it anymore[[ENDHIGHLIGHT]] read more

I gave 3 trousers for the length to be altered and inquired about the charge. I was informed it is $15 per trouser and the total would be $45. After a few days I went to collect the trousers and was charged $59.36. When I questioned the bill I was told that $15 was charged extra for ironing. However, I had never asked them to be ironed. Why would I have paid $5 each for ironing when I could have the cleaned for $5.75 with them? This was a rip off and be careful if you avail their services. Get the estimate in writing. Do NOT trust them. read more

Do NOT leave any garment here which needs sewing or alterations! Horrible job! I brought a sleeveless sweatshirt in which had a loose thread on the back of the armhole which simply needed a few stitches to tack it down. It came out totally lumpy crooked, with a thick pile of thread like the sewing machine jammed. Now it's ruined. Also when you drop off something they give you no receipt, what if it's lost? Will stick to Darling cleaners, much better, but Seda was on vacation, so thought Id try here. No thank you read more

I been a customer for years the original owner was very cool. My job is demanding I'm an on call employee for overtime. I had a suit jacket tailored and I had not pick up my jacket for 2 months. The new owner called me upset saying please come and pickup your jacket. I told her give me a week. I didn't make it because I was called in for OT I try to explain why I haven't pick up my jacket. I was told if you don't pick up your jacket I will donate to Goodwill. I said ok I apologize and she hung up in my face. I picked up my jacket a week later. Rude bad customer service. I will not Return to this cleaners there is plenty of cleaners in the area. read more

Our normal cleaners doesn't perform alterations on prom dresses. I called Nora's Cleaners somewhat panicked with only a week left before my daughters Jr Prom. I spoke with Reena (?sp) and she assured me she could get it done and in time. Reena was professional, accommodating and did an amazing job altering my daughter's prom dress to fit her frame. We had two fittings to ensure a great fit and my daughter looked beautiful prom night. read more

Nora's Cleaners - Prom Dress Alterations - Sewing & Alterations Near Me - Santa Clarita, California

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Leena and her tailor are absolutely fantastic!!! I am big on thrifting and altering. Leena has turned many dresses that should have been left in a landfill into formal perfection. Our last dress was particularly tricky, the fabric was cheap, the cuts were wrong- she was able to pin and alter to correct the seams and create a very expensive looking, tailored finish. She always does a great job with the pinning & problem solving and their tailor takes over and creates clean alterations. I can't recommend Leena enough! She is very knowledgeable and can also work with your visions and add suggestions to make your pieces look and fit correctly. read more

Where to begin, I brought in a hat and a patch given to me from the show I'm working on to be sewn onto front of hat. I wanted the patch to sit a little bit low, so the manager (Nora son) said no problem. I said it would take four days. I came back on the fourth day and saw they had sewn into the hat sweat band. This band is the part of the hat that touches your forehead and was now heavily creased and very uncomfortable. I told my wife and she and I have been coming to Nora's for four years and never had a problem. I came back in and spoke with the son he said to fix the work it would be ready on Monday. After that he said now Tuesday and I said if I did not call would I have come back in and been told it would be another day. I said it's been two weeks to sew on a patch if she can't get out today I want my money back. He complied then got really nasty when I asked to speak to the owner (his parents). He then said he was the owner, then said no his parents are the owner he was visibly shaking. It was not my intention to upset him but he then asked me to write a bad yelp review. I had yelp open because someone also complained about the seamstress. He then said to get out of his store which I think was really excessive. I'm writing this so the real owners know that I had every intention of doing more business in the future. So maybe they can reach out to me and make this right. I will adjust my rating on here if that happens. *November 10, 2018 Update* After the review the store owner voted is as funny. Just another example of unprofessional behavior, and another reason I would never do any more business with your store. On a side note I've since had the work redone and it took fifteen minutes to see on the patch properly and $10 to do. Compared to your $12 and two weeks to complete read more

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The people who run this place are super nice and helpful. They always offer to help me bring my stuff (sleeping bags, towels, etc) from the car to inside the business and visa-versa. They have been very flexible with timing, and have even offered to drop off my stuff at a nearby location/house for no charge so that our non profit can run our outdoor programs in time. They appreciate the work our non-profit does for veterans, so they help us out and that really shows you what kind of business this is. Highly recommend! read more

I LOVE this place. Nora is so kind and very professional. It's obvious that she truly cares, and takes her profession seriously, with pride. I've entrusted her with some of my most beloved luxury goods, and every time they come back looking and smelling fresh and new! read more

They give clothes without an invoice and don,t tell you the price in detail They are not honest

Terrible customer service, the owners are very rude! Thought it would be a quick and easy pick up and was anything but that. Never again.

I was completely overcharged and will never give this store my business ever again. I was charged $135 dollars for a dress to be hemmed and pressed. I'm not very tall so I have been getting long dresses hemmed since I can remember. I'm new to the area and chose to have services done here because this location was closer to my house than SCV Cleaners. Everyone was overly friendly and I left feeling I left my dress in the right hands. When I went to pick it up and was told the price I was completely shocked! My dress has two thin layers of fabric but nothing more than a liner and the chiffon like fabric. I'm a nursing student and do not work so I purposely put money aside to pay for the dress and alterations to attend my best friends wedding. I've never paid more than $50 dollars for this type of service on similar dresses with even more layers or intricacies. I cried in my car for about an hour and borrowed money from my grandma to cover the expenses. I signed the receipt for the sale of the dress because I could not leave the store without it. If I could have refused the sale I would have. I felt like I was taken advantage because of my age or maybe because I came to pick up my dress in scrubs and the owner assumed I could afford to price gauge me. The two layer hem according to the receipt was $120 dollars. I don't know if I'm alone, but that seems completely outrageous to me. Do yourself a huge favor and venture elsewhere for your dry cleaning and alterations needs, they will over charge you if they can. read more

Bad experience 1. Laundry shirt /collar dirty 2. Not good quality 3. Owner the worse customer service read more

Always friendly and excellent service. They have a quick turn sprint and do a great job

Nora's is my go to dry cleaners. The owners are always in the front ready to provide you with excellent customer service and answer any questions you might have. They are very humble people and I like how they don't put on a facade. They are who they are. The cleaning is top notch and has never left me disappointed and the prices are fair. There's nothing else you can ask for from a cleaners. Oh and they're also flexible with the time frame in which you get your clothes back. I always go with the date they say but once I had forgotten to take my clothes in and I had an event in 2 days. I was happily surprised that they obliged my request. Nora's is wonderful! read more

I do business with them weekly. Very professional and always makes their commitments on when my clothes will be ready. Never an issue with a "redo" they come out right each time. The owner is onsite 99.9% of the time and talks with his customers. I used to think that a dry cleaners was a just a dry cleaners until you get very disappointed. Well, you can count on Nora's to get it RIGHT FIRST TIME and ON TIME! Customer for LIFE! read more

Nora was very friendly and I got my dry cleaned suits and alterations on time! And they are open on Saturdays even for alterations! read more

I will not be going back to Nora's Cleaners! I took three shirts in to be cleaned last week. Today, when I went to pick them up, I was charged $37.80. When I recovered from my shock and asked why I was being charged such an outrageous amount, I was told that the shirts had spots on them that needed extra cleaning. Really??? These were not great shirts to begin with -- think I bought them at a thrift store. $37.80 for cleaning these three shirts is highway robbery, and to have not at least been informed that I would be charged at least double to get them cleaned is most dishonest. By grossly overcharging me, they have lost all of my future business. There are too many cleaners in the SCV to put up with this kind of rip-off! read more

This place is Great!!! Sam, the owner was willing to open the store for me on a closed Sunday to retrieve my sons suit that I forgot to pick up the day before. He needed it that night for a party and without the assistance of Avo and Sam, my son would've been screwed. It's that type of customer service is the reason why Nora's Cleaners is my only cleaners! They also do a great job cleaning and altering! Thanks Nora, Avo and Sam!!!! read more

Recently my husband brought in his hat to have a simple patch to be sewn on. We left the hat there and four days later the work came back completely incorrect. My complaint is not with the work but mainly how the supposed owner of the business treats his customers. He has a very smug and arrogant attitude, and felt very comfortable speaking any way to customers. I think he needs to first think about this or do not become a store owner. read more

We love this place they have done everything we have asked for! Our dress came back beautiful and everything else we send there is done perfect in a timely manner!! We highly recommend Nora's Cleaners! read more

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i wish i could give them 0 stars! i came in to get my item and they charged me for someone elses items and refused to give me a refund. they said store policy is only store credit no refunds. so unprofessional and then both employees started yelling and getting angry with me for a mistake they made and tried to blame me. customers should always come first in order to keep customers. this was my first and last time here. do not come here!!!! you will be disappointed. i will be looking for another cleaners that has better reviews. read more

This place is horrible to start off they do a really shitty job on cleaning and then they try to scam your own clothes because they tell you a fake price at first but once you pick your clothes up they upscale the price by $50 this place is horrible and I hope this stupid family business gets what it deserves read more

Finding a new cleaner in a new city is like finding a new barbershop. It's personal. But I'm glad I found this place. Easy drop off and pick-up. The owner is super accommodating as to when you need to pick-up. They also do great alterations! read more

Like I stated earlier... previous owners were great. New owners not so much. Poor record keeping and customer service.