This is the worst customer service. I placed an order for pickup. My gardener with truck would…read morepick it up. So I asked by text whether they would permit that. After five hours still no response.

I agree with the other reviews. First off, you can't find anyone to help you. It's strictly go it…read moreon your own! The check out person gives the impression he could care less. The only reason I go in there, is that it's the closest hardware store around.

Great store and staff Very helpful and superior product…read moreknowledge. So much more convenient than the box stores and their prices are great.

Absolutely love this place. I had online delivery sent there and while not as fast as 2 day Prime I…read morewas not in a rush and whole lot cheaper. The woman working there was so very helpful and very nice. Not a big place but they have so much and do a lot of things in such a small area. Would definitely go back. Wish we had a store like this in my town.

They are very helpful and professional, I will come back again for more......the store is very…read moreclean and convenient

I have been going to Koopmans since I moved to Grafton......I have never been disappointed either…read moreby the selections, prices to wholly professional demeanor shown to me by the entire staff...Its obvious its an extremely well run and managed store where the management only hire top quality people...I will give shout-outs to store wizard Ken who despite my best attempts to stump him always comes up with solutions and location of whatever I have ever asked him....a true gem......Thank you very much......The entire floor staff are also exceptional.....dan, harrison, jaime et all and etc.

We have a 169 year old Greek revival farmhouse with true 2 x 4 construction and less than…read morestandard size door openings. My husband and I wanted to purchase a new front door with side lites. To say that Fred and Bobby at the Millwork desk worked tirelessly and patiently with me is an under statement!! The size of our rough opening limited our options greatly but I insisted that the door fit the character of our home. After literally weeks of redesigns, multiple measurings, and questions emailed to the manufacturers and installers -we finally settled on a design. The store manager, Gregg, assisted me personally in giving us our veterans discount and securing our interest free financing. We were extremely pleased with the customer service we received at the Auburn Home Depot and look forward to the arrival and installation of our new front door!!

so disappointed…read more Purchased a Ryobi, battery powered mower from Auburn, MA Home Depot. The mower failed after only two seasons. The blade stopped turning. I tried talking with Home Depot, they do not stand behind their Ryobi mowers. Avoid this Home Depot, avoid Ryobi mowers (Ryobi is owned by Home Depot). A rip off, not a good value.

Terrific crew offering great, friendly service. Ty helped me find plexy glass and cut them to size…read morefor my greenhouse saving me time and frustration. I will be a loyal customer.

Rude people. Forget the "shop local" nonsense as it pertains to this store…read more Eric S. below had the same sentiments. Not alone. Go elsewhere, especially if you believe you may need service above and beyond pulling an item off a shelf. Not worth being aggravated by rude staff and stodgy management. My interests are better served shopping elsewhere. HD or Lowes or Tractor Supply (just up the road) in Leicester.

Unethical. Don't trust them. Driver drove fast down a private retirement community, tall truck…read moretore down a power line, kept driving. When chased and flagged down, he disowned all responsibility, was rude. And then his boss told him to drive off. Really? When the bosses are like that, don't trust the business overall. Shameful! A retirement community!!!!

From the owner: The Auburn branch is located on Rt. 20 in Auburn, MA. Exit 10A off the Pike. About 2 miles up on…read morethe right. The popular products we provide are Harvey Windows; Therma-Tru Doors; Atlas, CertainTeed, and Gaf Roofing; Emerson, Certainteed, and Mastic Siding; and Timbertech and Trex Decking with composite or vinyl Railing systems. We also provide a full line of PVC. This location is central to the Mass Pike, 395, 290, Rt 20, and Rt 9.

I have multiple experiences here that were all positive. employees have always been helpful, they…read moreprice match their website no questions asked and are always well stocked! What else could you ask for?

If you are looking for really great deals on tools and work supplies this is the place to go. They…read moredon't carry everything but what they do carry they generally have really good sales on. Things they sell range from auto parts, electrical, painting supplies (not paint), and many other things. The staff don't seem to know much about the products but they can at least point you in the right direction to find what you are looking for. Recently they have been running a lot of 20% off your entire purchase and a free gift sales. This is a perfect time to stalk up! The free gifts aren't fancy... a small flashlight and a set of dry clothes are the two we have received - but free is free!

This place has really great deals if you are renovating your house and looking to do it a little to…read morea lot cheaper than the regular hardware stores like Home Depot and Lowe's. They seem to have a selection of most things that includes bathroom vanities, indoor doors, main entry doors, wood trim, windows, flooring, kitchen cabinets, etc. The staff here are very friendly and helpful. They can also look up products at their other locations if they are out of stock on something that you need.