TLDR: Mike made a mistake that cost us an additional $1,400 and refused to take any accountability,…read morenor was he willing to even discuss a mutually favorable compromise. To be fair, the situation Mike was put in was a difficult one, which he should have ultimately walked away from. That would have been way more reasonable than what he did. There was a conflict in scheduling (Not Mike's fault) that had concrete pourers onsite before Mike arrived, and the spot he was supposed to place plumbing was already covered with concrete. When Mike discovered this, he simply had the concrete crew form out an opening for his plumbing work, but in the wrong spot altogether. While our directions for the plumbing were not exact, down to the inch, he instructed the concrete crew to put it on the opposite end of the pole barn. He did this without confirming with me. To cover the errant hole will cost $1,400. I originally offered to cover that cost if Mike would simply cover labor to cut out the concrete to lay the pipe. He declined that and ultimately said he refused to work on the project any further and would not take any accountability or work at all on a resolution. Terribly unprofessional and just gross. Stay away.

Could not recommend Clark County Plumbing & Drain highly enough. They promptly came to fix our…read moregarbage disposal as it was backed up. They determined that they might need to either unclog the drain or replace the disposal, they offered to try and unclog the drain and if that didn't work then they would put that cost to the price of repairing the garbage disposal. So thankful we found them and will definitely be using their services in the future.

I needed a bunch of replacements (Water Heater, AC, furnace, and duct cleaning) for my house…read more Joe G. was easy to work with, clearly explained my options, communicative, no high pressure sales tactics and easy to talk to. The products were installed over a few weeks with ease. Each tech was polite and personable. I also love the peace of mind that they provide, so many services under one roof. I ended up going with their Premier Program for a monthly rate that covers all my products and has great benefits and coverage if something goes wrong. Would definitely recommend them and will be using them for any other projects I have moving forward.

I highly recommend David Mihalko with SKY Heating, Electrical and Plumbing for ANY plumbing needs…read more He is a detailed oriented, experienced plumber who tackles even difficult projects with a smile and great attitude. He has been to my home twice now to fix plumbing problems and has resolved some very difficult issues. He works hard and knows his trade! Thank you David for both jobs very well done!

I needed to replace an old water heater. Water Heater Doctor replies were prompt. They removed the…read moreold water heater, installed the new old. Used an apprentice as well as the regular technician. All went well and because they can do other plumbing tasks besides water heater maintenance, they looked at my other needs and will get back to me with suggestions. The best!

My gas tank water heater was 20 years old and I decided to replace it pre-emptively. I requested a…read morequote from 3 companies, one of which was the Water Heater Doctor. Their quote came in the lowest and Brandon was extremely helpful on the phone, so I ended up choosing them. - The quote process was great: I submitted their online form, they gave me a call asking for more details, I sent them a few pictures, and they gave me another call with solutions and a quote. The quote also happened to be the cheapest of the 3 companies I got bids from. - The installation went very smoothly. I understand that direct vent water heaters are a little tricky to install, but Brandon installed perfectly. He arrived on time, got rid of our old water heater, and added a new water heater with several fixes: the overflow pipe now runs to the sink, he used a "flex vent" kit so the water heater can sit on the ground, and he put the water heater in a tray to reduce issues from slow leaks since I don't have a basement drain. - After the install, Brandon taught me how to change the temp / turn the water heater off / how to flush it / how to change the anode rod. Very pleased with the work and my new water heater is working flawlessly. The only downside was that there was no permit. I'm no expert on permits. Portland's website says that water heater changes require a permit. Brandon said it's a "gray area" for residential. I am not planning on selling the house and things looked good to me, so I don't mind too much.

I called Sutherland to get an estimate for replacing my water heater after my neighbor's unit…read morestarted leaking. Since all of our homes were built around the same time, I assumed my water heater was also 17 years old and might need replacement soon. After I sent photos of my water heater and the model details, Ti took the time to look up the serial/model number on the Bradford White website and discovered that my unit was actually only 11 years old, not 17 as I had thought. He texted me back and asked for clearer photos to confirm the manufacturing date. I called him right away, and even though I currently have no issues with my water heater, he generously spent time explaining everything in detail. He told me that Bradford White is a very reliable water heater and that this model generally does not require routine tank draining for maintenance. He also gave me valuable advice for the future, recommending that when I eventually replace the unit, I should install it on a metal drain pan with moisture detection for leak protection. I was genuinely impressed by his honesty, knowledge, and willingness to help without trying to sell me something I don't need right now. He could have easily pushed for a replacement, but instead he gave me thoughtful, professional advice and saved me unnecessary expense. I truly appreciate the time he spent helping me over the phone, and I would absolutely recommend Sutherland to anyone looking for an honest and knowledgeable professional.

We have engaged Sutherland several times this year for plumbing jobs at our home. The office…read moremanager J'eerie, owner Ti, and plumber Jack each have provided excellent customer service in each of our interactions. Jack's plumbing workmanship quality has been top-notch. We also appreciate Jack's thorough and patient explanations and his professional demeanor. Thank you to Jack and all the Sutherland Team!

i have been debating a response to your quote of $3,400 for a water heater purchase and replacement…read moreat my 93 yo fathers home in vancouver which you never inspected prior to quote. Here tiz. I contacted two other well established plumbers in clark county regarding the water heater replacement and installation. The results were: one was $1,200.00 cheaper and one was $750.00 cheaper. I get stuck on this disparity and even get angry. Then I remember the $598.00 you charged us to unclog a kitchen drain at my 93 yo fathers house recently..... for a senior citizen, a veteran, not to mention my repeat customer business for 4 years. Sorry, just not comfortable with this type of treatment in this economy. I have chosen one of the other two plumbers as my go to professional. I do not wish you luck as I do not want others to be treated in this way. Goodbye.

The plumber was friendly and on time. He got he job done & no more clogged toilet. The price was…read morereasonable.

Landon, the owner is awesome! I am having an issue with PEX piping failure in my house. He set me…read moreup with the piping vendor that is going to help me get that fixed. He got nothing but this 5 star review and a promise of any future plumbing work for his help. I am very impressed with his professional knowledge. You're crazy if you don't use Service Plus!

Really great experience with this company. After several Winters of short showers, I decided to…read morebite the bullet on a water heater. I had Service Plus over to advice/estimate, and to my surprise he had a tank on the truck. Hours later I had a new water heater, on what I'd thought was just an estimate. Was it my cheapest option? Hard to say...probably not, but if time is money, I got to deal with this heater ONE day and it was done and in the past. Happy to have it handled. Great communication and smart planning.

Our house is 80+ years old, and we'd been putting off plumbing repairs out of pure fear of the…read morebill. Eventually, there was no more putting it off. First up: our ancient shower, leaking from the faucet and refusing to turn off. We pathetically "fixed it" ourselves more times than I can count. Never lasted and hurt our water bill! Doug came out, explained the (complicated) fix, gave us an estimate, and delivered exactly that, on time. Now we have a truly beautiful, modern shower where a disaster used to be. We were sold. Next, Doug fixed our barely functioning laundry sink faucet and just yesterday he resurrected our backyard faucet (after three years of it being decommissioned and useless.) So, after 3 projects, we can state categorically, Doug Nash is the real deal: professional, neat, friendly, confident, fair. He's the absolute BEST...we highly recommend.

Doug is a relatable, down-to-earth plumber who reminds me of a former time when people were…read moreresponsible, professional, did quality work for a great price and stood by what they said and did. These values are coming back, and Mr. Nash is at the vanguard of the movement. Due to a fortunate scheduling change and his assessment of our repair he came out the next day and replaced two ancient water supply lines. It was fast and turned out to be less than he initially quoted after a quick inspection revealed it wasn't as complicated as we had thought. He provided sound advice and is already on our calendar for a sink overhaul. So grateful to have found him here on Yelp. My highest recommendation. AAA+++

After 28 years we decided to be proactive and replace the old Bradford White 40 gallon gas water…read moreheater. Matt got my water heater replaced within a week with the updated Bradford White model. He did an amazing job, and the price couldn't be beat.

First, I'm super embarrassed about how long it has taken me to write this - literally months…read morelater!! I'd reached out to Stan the Hot Water Man after seeing a recommendation on Nextdoor. Someone got back to me right away, and scheduling was a fast. I originally called them out to service my water heater and potentially upgrade the heating elements. They were incredibly quick with the service, but what really blew me away was their honesty. Instead of just replacing the elements and charging me for it, they let me know they were completely fine and just needed a quick temperature adjustment. I was able to return the parts I had already purchased for a refund. They also noted that while my unit is in great shape right now, it is getting a bit older. They took the time to educate me on what to keep an eye on and walked me through my best options for a future replacement when the time comes. Amazing service, fair pricing, and incredibly helpful professionals. I'll definitely use them again in the future.