I have had this company do work at our home before. They did a good job the first time. Recently, I…read morehad an emergency, and they were able to get someone out within 2 hours of my call (!!) I was informed of the exact amount I would pay, how long it would take, and then given a referral for some drywall repair. Dante was pleasant, efficient, and very businesslike. We have a hole in our wall because of the pipe that was affected by water damage, but it would have been a lot worse if CCP hadn't come when they did. I would highly recommend them! Also- I called another plumbing company that had done work for us before I called CCP, and they did not return my call. I now have "a friend in the plumbing business" whom I can count on! Thank you!

TLDR: Mike made a mistake that cost us an additional $1,400 and refused to take any accountability,…read morenor was he willing to even discuss a mutually favorable compromise. To be fair, the situation Mike was put in was a difficult one, which he should have ultimately walked away from. That would have been way more reasonable than what he did. There was a conflict in scheduling (Not Mike's fault) that had concrete pourers onsite before Mike arrived, and the spot he was supposed to place plumbing was already covered with concrete. When Mike discovered this, he simply had the concrete crew form out an opening for his plumbing work, but in the wrong spot altogether. While our directions for the plumbing were not exact, down to the inch, he instructed the concrete crew to put it on the opposite end of the pole barn. He did this without confirming with me. To cover the errant hole will cost $1,400. I originally offered to cover that cost if Mike would simply cover labor to cut out the concrete to lay the pipe. He declined that and ultimately said he refused to work on the project any further and would not take any accountability or work at all on a resolution. Terribly unprofessional and just gross. Stay away.

I needed a bunch of replacements (Water Heater, AC, furnace, and duct cleaning) for my house…read more Joe G. was easy to work with, clearly explained my options, communicative, no high pressure sales tactics and easy to talk to. The products were installed over a few weeks with ease. Each tech was polite and personable. I also love the peace of mind that they provide, so many services under one roof. I ended up going with their Premier Program for a monthly rate that covers all my products and has great benefits and coverage if something goes wrong. Would definitely recommend them and will be using them for any other projects I have moving forward.

I am updating my review because the service was good but the billing and their financial department…read moresucked and every time I called to try to resolve they wouldn't call me back and were unavailable. Backstory: When I booked them and they came out to our home, they did a credit check for financing. Despite my high credit score the Service Financial co they used had a pretty high interest rate. I IMMEDIATELY told the guy, I do NOT want this credit. I will get my own and just pay you. Which we did. Fast forward to over a month later they came out and did the work and the guys were great as my previous review stated. My husband signed for the work when I wasn't home and assumed it was signing off on the work and not some financial agreement. So I am waiting on the bill and I get a call from their finance company. To which I very clearly tell them NO I do NOT want your financing I will pay them in full. I call Sky and speak to the office and they tell me to just tell the finance company to send it back to them because they cannot cancel it on their end. The finance company tells me that in order to cancel it Sky needs to cancel it because the company already sent them a partial payment and they would need to return that. The salesmen at Sky calls me and swears there is no prepayment penalty and I can just pay the finance company in full with no additional charges. I tell him that I do NOT want to pay a 2nd party because they do not just finance for free. He swears that its too late now and this is the only way, but it will cost exactly the same if I just pay them off. Flash forward to my first bill with this company where I pay it off, but due to the finance charges it costs me and extra $400 for the privilage of being sent over to to them, despite me telling Sky from the very first meeting that I will pay for the system in full. I called to speak to the office person but they won't call me back and I highly doubt they will give me back the $400 extra that I had to pay. I don't know about anyone else but I don't enjoy having to fork out $400 for being lied to and given the run around when it was their mistake after I clearly told them I do not want financing.

I needed to replace an old water heater. Water Heater Doctor replies were prompt. They removed the…read moreold water heater, installed the new old. Used an apprentice as well as the regular technician. All went well and because they can do other plumbing tasks besides water heater maintenance, they looked at my other needs and will get back to me with suggestions. The best!

My gas tank water heater was 20 years old and I decided to replace it pre-emptively. I requested a…read morequote from 3 companies, one of which was the Water Heater Doctor. Their quote came in the lowest and Brandon was extremely helpful on the phone, so I ended up choosing them. - The quote process was great: I submitted their online form, they gave me a call asking for more details, I sent them a few pictures, and they gave me another call with solutions and a quote. The quote also happened to be the cheapest of the 3 companies I got bids from. - The installation went very smoothly. I understand that direct vent water heaters are a little tricky to install, but Brandon installed perfectly. He arrived on time, got rid of our old water heater, and added a new water heater with several fixes: the overflow pipe now runs to the sink, he used a "flex vent" kit so the water heater can sit on the ground, and he put the water heater in a tray to reduce issues from slow leaks since I don't have a basement drain. - After the install, Brandon taught me how to change the temp / turn the water heater off / how to flush it / how to change the anode rod. Very pleased with the work and my new water heater is working flawlessly. The only downside was that there was no permit. I'm no expert on permits. Portland's website says that water heater changes require a permit. Brandon said it's a "gray area" for residential. I am not planning on selling the house and things looked good to me, so I don't mind too much.

I have used Sutherland Plumbing for over 12 years now, and the owner, Ti, and his entire team have…read morealways been wonderful. My most recent experience perfectly illustrates why they are my go-to plumbers. Our hot water heater began leaking over the weekend. After I reached out, they were incredibly responsive and managed to send someone out by noon on Monday. Cameron performed the work and did an outstanding job replacing our very old unit. It's such a relief to have a team you can trust for over a decade. They are professional, prompt, and their work is always high-quality. If you're looking for a plumber who is reliable and consistent, I highly recommend Ti and his crew!

Sutherland is a highly professional family business, and they went out of the way to solve my…read moreproblem. The water suddenly stopped running in my house - well, not exactly, it would run for a few seconds and then stop. I asked my neighbors and their water was all running fine. Portland Water Bureau said it wasn't their problem. So I called Sutherland Plumbing randomly, and we did some trouble shooting over the phone. It looked like it may be a VERY expensive issue in the pipe between the house and the street. Ti Sutherland found a time to come by, since this was kind of an emergency since we couldn't shower, and he found the problem in just a couple of minutes. Turned out it was only the HOT water that was being stopped, and it was a janky flood prevention device that had been installed with the water heater. The batteries died and it shut off the flow. Replaced the batteries, and boom! We're all fixed. Ti actually got a big kick out of the whole process. Solving problems is his bag. Highly recommend.

The plumber was friendly and on time. He got he job done & no more clogged toilet. The price was…read morereasonable.

We have had them out to replace entire lines that tree roots had destroyed. From the house to the…read morestreet both both sewer and clean line had to be replaced and of course ran at an angle to the streett Done the day after a call courtesy and a reasonable rate. Even saved my old Japanese maple tree with the care of an arborist. Total cost: $11K Flash a month forward, we are remodeling from the studs and subfloor up due to the flooding of the former. Summit was hired again to install the new shower plumbing, sink plumbinng and toilet flange--which is when we found or corrigated steel was 1/2 filled with gunk that was solid--Vancouver water and 50 year old steel pipes. So the house house was repiped with a new water heater. Total cost $13K In the end, yes everything was reasonably priced. given work that had to be done. Very high quality work, cheerful people, and to see the boss in the thick if a job ; that tells me the quality of the people. Old fashioned service, good quality parts, the customer and their needs to the front.

If you are considering plumbing work or a full home repipe, you can save yourself time and…read moreunnecessary stress by calling Service Plus Plumbing first. Companies do not earn and maintain a near perfect 5.0 rating without consistently delivering exceptional service, integrity, and quality workmanship--and this company exemplifies all three. We recently had our home repiped by Service Plus Plumbing, and the experience exceeded our expectations from start to finish. Landon and his crew were professional, punctual, and consistently courteous. They arrived exactly when scheduled, communicated clearly throughout the entire process, and ensured we understood each step of the project. What could have been a disruptive undertaking was handled with efficiency and care. What truly set them apart was their commitment to going above and beyond. They took the time to answer every question, paid close attention to detail, and demonstrated genuine pride in their work. The craftsmanship was outstanding. Upon completion, they left our home remarkably clean. Aside from the expected wall cutouts--which were outside the scope of their work--you would not have known extensive plumbing work had just been performed. Their respect for our home and property was greatly appreciated. Equally impressive was their pricing. Their quote was beyond competitive, and the final invoice matched the original bid exactly, even though they invested significant time and effort to ensure we were completely satisfied with the finished result.

Call these guys if you need your plumbing problem fixed right the first time! There's a big…read moredifference between "Service Plus"and everyone else -- Landon showed up on time (with a ditch witch!) and stayed late to get the job done. We trusted them to bore through rock to provide new water service, and were totally pleased with their work.

I lost my water heater on Saturday and on Tuesday I had a brand new one. Doug is an awesome plumber…read more- he is very knowledgeable, gets right to work - a really great experience. And he passes on his experience - water heater maintenance and things to think about, like water pressure and a bad in home shutoff. Professional and easy going. The cost was very reasonable, install was perfect, the clean up was perfect - 5 stars. I would absolutely hire Doug again.

Doug is great! I have had him out for three jobs so far, and he's always been able to get the work…read moredone well, on time, and at the quoted price!

First, I'm super embarrassed about how long it has taken me to write this - literally months…read morelater!! I'd reached out to Stan the Hot Water Man after seeing a recommendation on Nextdoor. Someone got back to me right away, and scheduling was a fast. I originally called them out to service my water heater and potentially upgrade the heating elements. They were incredibly quick with the service, but what really blew me away was their honesty. Instead of just replacing the elements and charging me for it, they let me know they were completely fine and just needed a quick temperature adjustment. I was able to return the parts I had already purchased for a refund. They also noted that while my unit is in great shape right now, it is getting a bit older. They took the time to educate me on what to keep an eye on and walked me through my best options for a future replacement when the time comes. Amazing service, fair pricing, and incredibly helpful professionals. I'll definitely use them again in the future.

We had quite a bit of difficulty getting the hot water repaired in our house through this company…read more It took them 3 days to get to us and then once he found the repair, stating he had broken equipment and he might be wrong about his diagnosis, it took them another 7 days to get back to restore the hot water. Also, we had to pay the full fee even though our hot water heater is less than a year and a half old. When I spoke with the manager he stated that because they did not install our hot water heater, our service was not a priority. We were also told that because it was so new we needed to go through this company buy this is not true. The warranty people stated any any repair man will do as long as they call them at the time of repair. If you are looking for a reliable company. I would not recommend this company.