I purchased a S&W Performance Center revolver from Cabela's. Cabela's does not allow you to dry fire their pistols and all firearm sales are final. When I got it home it was not smooth like other Performance Center pistols. I also noticed that the front sight had a kink on it, and that the internal foam in the box had a tear along the middle. I figured I would take it to the range to see if it had any other issues. After shooting it, the trigger got better but not smooth so I opened the revolver to take a look inside. I was shocked to find out that it had rust residue in the internals, as well as, rust and pitting marks on the frame. Additionally the barrel has jagged edges on the crown. If I had been able to dry fire this pistol I would have passed on this pistol. Long story short, you are better off going to Vance Outdoors where the selection is larger, and you can actually dry fire the pistol you want to purchase. It was foolish on my part to assume that the pistol was in good working order when I could not operate any of the actions. It's like purchasing a vehicle and not being able to test drive it. It's your money, if they will not let you dry fire it go elsewhere. There are lots more firearm shops that are truly interested in customer satisfaction. Cabela's is not one of them. read more

Good store but the fact there is no cell service inside makes for a bad shopping experience when you drop off your wife at Polaris Mall. They should remedy this situation. read more

This place is COOL!!! (hands down) Reminds me of Bass Pro Shop we had in Oklahoma City. I agree with Luke T.'s comment "so gigantic!" It's a bit overwhelming as you walk through the door. Any type of outdoor sport or activity you're interested in....you can find whatever for whatever at this place! From guns, kayaks, safes, fishing, rock climbing (shall I continue?)....you can find it here. I went kind've late, just before closing time...so we had to peruse pretty quick. I did notice they also have a cafe there. Of course it was closed and I couldn't see exactly what they had. I'll find out next time I go. A very cool place! Very new. Lots of dead animals hanging on the walls and mounted everywhere. LOL. I'll certainly be back...even if only to kill time. read more

The quality and service of this store is fading fast. I tried to shop here today but failed to make a purchase after 2 attempts. I am a black card member and tried to use their coupon but they couldn't figure out why it wouldn't work in their system. After standing at the register and customer service, the manager just stood there and shrugged his shoulders as I said " forget it. I don't want any of it." Culture comes from the top down and with a manager that doesn't care....this is what you get. A lost sale ....and you slowly wreck a 25 yr relationship with your customer. read more

Cabela's is often not the cheapest option, true. But I have to say, there is something to be said for their huge selection. If I needed it NOW, I know I can come here and find what I need. I wanted a specific model of boots, and they simply were not available anywhere else locally. Cabela's had them, and the price was not outrageous. How many other places can you go in Columbus that have tree stands for hunting, kayaks, a huge selection firearms, every conceivable type of outdoor footwear, camping gear, fun stuff for the kids to do?.....the answer is none. Cabela's is not for the penny pincher, but the staff is well trained, and they have a giant selection of products that you can put your hands on in the store. read more

No help from staff on the floor, complaining about work from staff, 25 people in only 2 lines open - 30 minutes to get through checkout. Terrible. read more

Preface: I am not a hunter, camper, or fisherman. I came in here with my outdoorsman father-in-law. He loved this place as he was thinking of buying a new rifle so he became educated in the different guns. I on the other hand came in here to just see the place. Expensive, the prices for clothes are ridiculous. I saw t-shirts for $15 , shoes under $100 are rare, and everything seemed just exorbitantly high. Maybe I am just too frugal for this place but I know that the last time I went shopping for hunting supplies (15 years ago), that the prices weren't close to this. I used to work outside in the construction business and I always found quality shoes and boots for around $70. I couldn't find anything here for under $100 even in the bargain cave. They have some cool coats that I think I could of used when I worked outside but they were at least $40. Everything here just seems high. The place is cramped as the aisles have clearance racks in the middle which makes this place hard to walk around. I felt like I was always running into people. The store is not laid out very well. The bargain cave was an accident waiting to happen. A few people tried to take carts into this place which made it impossible to move. I was happy to get out of here. I will admit I felt out of place here as I am used to being around people of many cultures. I felt like this place was pretty mono cultural. The bathrooms were also pretty small and as busy as it was, uggh. The good: They have a few live fish in their fish tank which is great for kids. They have numerous stuffed animals around the place which is cool to see. They have knowledgable staff as the guy helping my father-in-law with the guns was very good. I only understand half of what he said since it was gun talk. They have some pretty cool camping supplies with small model tents to help one make an informed decision. I have been to the one in Wheeling and I enjoyed it there more than here. This building just seems too small and with it being new, that seems crazy. read more

I've always enjoyed a trip to Cabela's. I've visited their locations all across the United States and I've always felt like I've been treated well no matter where I've been. I can't argue that their prices aren't the best and that much of their own branded merchandise isn't of the highest quality, but they usually have what I need without having to go an hour and a half north to the local gun shops that I've frequented my entire life. That did change after my most recent experience, though. I had some gift cards that I'd gotten from work, and I decided to treat myself to a new rifle. I placed my order online, paid in full online, and waited for the notification that my purchase was in-store for me to do the NICS check and take home. The rifle arrived at the store within the system's expected ship time of about a week, and as soon as I had a few minutes I stopped in to claim my order. They were so busy on that first afternoon that I left without completing the transaction. I didn't have the time to wait on the line that was already forming at the firearms checkout, no big deal. I returned the following morning to an already-full store and I waited for a while. No one even acknowledged me. I eventually asked one of the outfitters if I needed to take a number from the counter ticket dispenser even though I was just doing a pickup, he said that I did. The next ticket on the dispenser was about 10 numbers behind the one currently being served. I threw my ticket in a merchandise display and promptly left. The following morning was Sunday, and I was still mad. I went to the store at the stroke of 9am when the doors opened. By the time I got to the firearms counter, I was the 5th person in line. I stood there for 30 minutes while some guy was chatting with one outfitter, handling this rifle and that, showing the employee pictures on his phone, and ultimately walking out without buying a thing. One other employee began helping customers at once, while another had to call the manager to do some function with a sales terminal to allow her to get her workday started. Again, not a word in my direction or anyone else's. Finally, my number was called. I had printed out my invoice, which I presented to the employee who called my number. I told him that I was no longer interested in the rifle. He promptly called back the manager and did a return and refunded my payment with barely a word. I broke the silence by telling him that people who place orders online deserve an expedited checkout just like customers who buy non-firearm merchandise online. I said that taking a number and waiting for my turn among people who may or may not be there to decide if they're buying a gun today was just plain inappropriate. He replied that they have to see customers in the order that they come in. So Cabela's won't be seeing me as a customer from here on. In time, I may pick up a box of primers if I don't have the time to go out of town for them, but I will definitely never go through such inconvenience again to buy a gun when there are other local businesses to choose from. read more

Stopped here to just walk around. Exterior: the exterior is beautiful to behold. The main entrance has a timbered appearance with large windows, which makes it appear as if it's a large log cabin. The parking lot is sufficiently large, though it can be packed on the weekends. I recommend visiting during the week and on non-holidays. I believe there is also parking on the north side for RVs and larger vehicles. Interior: awesome! As soon as you walk in, you are greeted with a huge fireplace with some comfortable chairs in front of it and a seated greeter at a podium. The store is divided into easy to recognize departments, so finding the items you seek are easy. You will find camping items, shoes/boots, outdoor cooking, fishing, boating, clothes, archery, knives, guns, indoor items, a bargain cave, and a cafe. I'm sure I missed something because there's so, so much! There's even a hill with various stuffed animals, aquarium, and interactive learning devices for the children in all of us! The aisles are large and easy to maneuver no matter what section you happen to be in. NOTE: it is almost impossible to get cell service in this store (I have both Verizon and AT&T) so if you want to share anything with friends or family, you'll have to wait until you get outside. Staff: the associates have always been friendly and helpful. I usually know what I want when I go there so I don't usually need assistance, but when I do they are great! I needed some arrows for my recurve bow, so they took the time to measure my draw, found the tips I needed, cut the arrows down and took care of the inserts. At the time I purchased them, they didn't have anyone on staff that could put feathers on, but the associate said they would in the future. Inventory: unbelievably wide range of items! Some items are far more expensive than at other places, but the quality has been outstanding and they've lasted longer than similar less expensive versions. Rewards: make sure to sign up for their rewards program. For every purchase, a certain percentage is rewarded as a cash amount on your card. If you decide to use it, that amount is deducted from the total. With the amount of items we purchase from here, it is definitely worth it! Overall, this is a great place to shop or just walk around. We find ourselves just stopping in when we want to walk off dinner and it's very hard not to buy something when we go because we always find something we could use for our next camping trip. read more

It's much smaller than the Dundee, MI location that I've been visiting for years, and since they are virtually the same distance of travel I'll continue to visit the MI location since I can also hit up the Bass Pro Shop and Jann's Netcraft in Toledo, too. As far as the overall experience - it is a massive outdoor sporting goods superstore. If you like to do things outdoors than this is the place for you. read more

No significant deals on opening day. Only about 25% the size of wheeling with 10% of the parking Definitely needs more parking. I'll give it one more shot on my quarterly drive to Lexington. If no better then it will back to bass pro in Cincinnati. It's on my way as well read more

How it wish it was bigger but beggars can't be choosers. I am very disappointed with how small the kids and women's clothing sections are. They kind of combine into one and there's barely anything for kids under a year old. But will say they have pretty good instore promos on the weekends. We stopped by on "Ladies Day" not only did I get an awesome purple cup but a coupon for additional 25% off your purchase. It saved us a ton off my husbands gun and hunting gear purchase. read more

We did buy camping stuff and decided to return since I planned changed. Everything was in their original packaging and we did have the credit card we paid with, but we couldn't find the receipt. The person working in the customer service was incompetent and rude. We gave her all our credit cards to check, but she couldn't find our purchase. She was avoiding the return until a manager intervened and accepted the return and gave us store credit. They told us that they only accept return with receipt. They better to learn from Lowe's and others how to use the technology. They also need a better training for their workers. read more

Physically, a very nice store with lots of inventory. Customer service and management are non existent.

My husband and I came in to purchase two guns last week and were told that it would take a few days to complete the background check. On Friday we received a phone call telling us we were good to go, and that we could come back to pick up the guns at our convenience. Today (2 days after the call) we decided to drive the 2 hours it takes us to get to the store (and back) only to be told that we have to start the process all over again, because our information was never called in or processed, therefore could not have been confirmed. The associate helping us was nice, but we don't appreciate our time being wasted like that. We'll be going elsewhere from now on for our outdoor purchases. read more

This goes back several years ago (before I began using yelp). I bought a pair of leather boots that were made by Meindl (a German company I believe) for Cabela's. I inquired about the warranty as these were normally $200 boots marked down to $149.99. The salesman said they had a lifetime warranty and to bring them back if I were ever dissatisfied with them. About a year or so later some of the stitching holding the leather panels together broke which resulted in an opening that let dirt and water inside the boot. I took them back and asked for them to be fixed. The salesman (a different one) showed me the warranty on the back of my receipt which said "Cabela's Footwear and Clothing: Is guaranteed for the lifetime of the product under normal wear and tear and defects in workmanship." The employee agreed that the stitching breaking was a defect in workmanship but, because the other boot had a scuff in the leather that I had abused the boots and nothing would be done. I asked and waited for a manager to show up and he said the same thing as the salesperson. I said only want the the agreed upon defective boot repaired and they said they couldn't do that. They could only ship both boots back to manufacturer for replacement and that the scuffing of leather on the good boot nullified the warranty as this constituted abuse. I argued this is consistent with normal wear and tear for a work boot to no avail. I was so angry with them that I broke in half my Cabela's visa card in front of them and have never gone back to their store. I had bought 3 or 4 other pairs of shoes there in the prior year, but their management offered no solution to keep my business. From my point of view don't buy from Cabela's and don't buy MEINDL boots! read more

Every time I come here I start singing that one Nitzer Ebb song; you know the one. "Guns, guns, guns, guns, fire, fire, fire, fire..." By the time I get to the gun section I'm usually at the "Muscle and hate" part. That is the part of the trip that I enjoy the most: looking at row upon row of guns while singing "muscle and hate" under my breath. My kids actually like this place because of all the stuffed animals (not that kind) and the aquariums, so there you go. I rarely buy anything, because I just don't need anything they sell here, but I suppose that isn't their fault. Anyway, guns for sale, ammo too; hey, Trump is president, so the revolution is probably coming pretty soon; stock up I guess. read more

Good selection, poor customer service and check out process. Waited in line for 30 min while they did a price check and then waiting for a manager to call about a gift card that would not work. They need a better process to handle issues without making everyone else wait. read more

I could spend hours in Cabelas its just a fun store. I do however think it's absolutely insane that they do not carry 22 long rifle ammunition. read more

Went in with my son to buy his Christmas present, a bow. The guy working didn't even acknowledge us, standing within 7' of him, for almost 5 minutes! Never said, "hello, be right with you" or anything. It was too much of a bother to help us, even though I had $500 to spend right then. I guess they don't like money! I won't return to this store, I'll drive to Wheeling or Dundee! read more

Planned on purchasing new gun from Field and Stream across the street, but guys were too busy talking to a friend and not doing their job, so after 45 minutes I headed to Cabela's. I'm glad I did! Bill at the gun counter approached within a minute asking if I needed help. Told him what I wanted, and within 5 minutes I was headed to check-out. Awesome guy. Check-out went smooth with background check back in 5 minutes. Longest delay was serial number checks every step of the way, which I'm fine with. There was no problem matching F&S advertised price, and getting an extra $20 off for opening a Cabela's charge was fine with me, since I was going to pay with my debit card anyway. I have no intentions of shopping any place else. Great job!! read more

When it comes to camping selection I was [pretty happy with the selection and variety. The store was just big enough that I felt I could find what I needed but not get totally lost. If I could rate this store on service alone, I would give this one star. I had called in advance to see if they carried a particular magazine for my pistol. I was told there were several in stock. The next day I drove from the opposite side of Columbus to purchase this item that was suposed to be in stock. When I arived I learned that the store does not even carry the magazine, not that they were out but that they do not even stock the item in their store. When there was no free employees roaming the isles in sight to ask about this mix up, I turned and asked free gentleman behind the firearms counter (4ft away) I was met with the responce "that is not my department." In my opinion if its not within your knowledge to answer my question, you should atleast be an outlet to somone who will attempt to. It's the effort that counts. To keep this short. If you are the occasional camper or even a regular at camping and know what you want and are looking for, this is the perfect store to check first. If you are a hunter, in need of a firearm, or just have some technical questions this is the last place you should go. Stars state it perfect. I've experianced better... knowledge, service, and pricing within Columbus. read more

Great store. The selection of hunting, fishing and camping gear is second to none. The taxidermy collection is pretty great.

Took forever to even talk to someone to find out what we needed to do to pick up the gun we ordered online. Hopefully it's just an off day.

I recently was given a compound bow as a Christmas gift that was purchased at Cabela's. I don't hunt and have never shot a bow before so I felt really out of my league when I walked into Cabela's with the new gift still in the package. It was very crowded but it was the day after Christmas so my fault there. Besides the wait, I had a great experience! The staff was amazing they got my bow all set up and taught me how to use it. They were very patient and friendly and made me feel at home. (Thanks Brett) Selection is nothing without service and everyone in the store was more than helpful. Very exceptional. They had some great deals and online coupons for in store purchases that saved me some money too. Definately recommend this store for your hunting or in my case target shooting needs! read more

Always a pleasure. Sales personnel are very helpful and nice. In the gun room the sales manager is great. He dropped price on his antique guns when asked for his best price. I will be returning! read more

Cabela's is finally here Finally paid this place a visit during the week as you cant seem to get into the parking lot on the weekends (at least in the month or so after it opened). This place has everything you could ever want or need for hunting, camping, and fishing all at reasonable prices Now if my wife would just increase my allowance. read more

I've grown beyond Cabelas. We have more options in Columbus now and it's time we all move on. Field and Stream, Dicks and Outdoor Source are closer and have better stuff with a smart staff. The selection is wide here but the staff is not very knowledgable about most things. The bargain cave is not much to talk about, cell phones do not work inside and much of the clothing is overpriced. Folks at the credit card operation are very rude and not helpful. I cancelled my Visa and don't really miss it. My real problem is the cheap, knock off stuff of low quality. They don't really seem to come up with any new, cool stuff on their own. Cabela's has a model that copies from other more innovative companies (particularly in camping gear) and then makes their own version in China for about the same price with 1/3 of the quality, I deserve better and I've decided to stop shopping here. read more

WARRANTY FRAUD. BUYER BEWARE. HYPOCRISY AT GEMINI STORE. Had an awful experience at Cabela's on Gemini place. Went in for a warranty return on a pair of Cabela's brand boots I purchased in November 2018 because the insides were ripping out. After waiting for some time at the returns desk I was finally helped by Jaclyn. I explained to her that I was here to exchange my current boots for a new pair of the same Cabela's boots in store due to the insides ripping out. (I have owned these boots for less than a year) I also showed her the original receipt from when I originally purchased the boots with a store credit due to another defect (insides ripping out). Jaclyn replied rudely to me and said I was crazy to even think I would get one cent for my return. (Granted the boots had normal wear and tear)I asked her about Cabela's lifetime warranty and how the boots should be covered as they are less than a year old. She shook her head and said, "no, you're wrong, these boots are not covered." She proceeded to interrupt me as I showed her the lifetime warranty policy on the back of the receipt and told her that I had even been here before and received store credit for a previous pair of boots I purchased from that same store. I asked Jaclyn if she could get the manager over so I could speak to him and she replied mockingly, "I guess." After speaking to the manager he only agreed to give me 50% off the price of the replacement pair and denied the validity of my previous transaction where I had used the lifetime warranty policy to receive store credit based on the shelf value of the boots ($80). I was not impressed by the rude and dishonest manor I was treated by Jaclyn and the manager. I will not be purchasing any future boots from this store in the future. read more

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Definitely been a fan of Cabelas Columbus since it opened (I generally shop there 2x amonth) and have shopped Cabelas for many years in Wheeling and Dundee, but I am sickened by the recent service at the store. Ever since the announcement of the merger with Bass Pro,the Columbus store seems to be losing the really knowledgeable sales clerks. It may also be that the store is trying to cut back on the labor to inflate the profit numbers. Doesn't matter either way. Just trying to get help to answer a question, buy a gun or check out is a nightmare. Super long lines at checkouts, 2+ hour waits to buy a gun (On a Thursday no less!!!!) are unacceptable for long time customers. I can imagine a first timer to the store would think its nothing special since the recent service I have recieved ranks below Walmart and Dollar General stores. I hope my experiences recently are the exception since the first of the year, however after 5 visits none have been satisfactory. Great selection, good prices and good inventory only do so much when there is bad service and customer care. read more

Well this is the giant hunting/camping/gun stuff store. Definitely geared towards men. The hubby wanted to look at camping/gun stuff so I wandered on down to the running shoes and the women's selection was a might small. I only wear Saucony so I was disappointed in the only 2 styles and no sales selection for that brand. The men's shoe department is much larger, for everything. So basically a dude store. Nice restrooms, a little waiting area with a fireplace (gas), a little cafe but basically a no go for women- unless you are large enough to wear men's stuff and want to. If you are a guy and don't mind paying full retail for this kind of stuff (except for that clearance room) then I guess it's ok. Hubby couldn't find the gloves he wanted in his size though so maybe only for big guys too. Weird exchange at the register (hubby bought some small thing, I cannot remember what) with the cashier saying "God Bless you" at the end of the transaction. Can't see us going back for any reason. read more

Poor layout and poor staff. Friendly but very pushy to sell sell sell and not worry about explaining a product correctly. I was interested in buying an item that happened to be out of stock in this store and the staff said they were not able to call and check the Dundee store to see if they had the item in stock at that location before I made the long drive to that store. This experience is very low compared to other Cabela's stores. Field and Stream opened up near Easton Mall...go check them out for a far better experience all around. read more

So I go here yesterday with $1000 to buy a Kimber Ultra Carry II, ammunition and a holster. There is only one sales person working the counter and one customer he is helping. I waited at the counter for 30 minutes. I was never acknowledged nor did the sales person attempt to get anyone else to help at the counter. So, I left, drove across the street to Field and Stream and got the gun $50 cheaper than Cabela's and was waited on immediately. I spent $937 at Field and Stream solely because Cabela's had no customer service. read more

I ordered a backpack from their website. I had a trip plan for the following month. I was checking the shipping status of the item and it said my order was cancelled. When I called they said my order was cancelled because the item was out of stock. As I was on the phone with customer service I got back on the website and the item was still there and still in stock per the website but apparently they just left it there and confirmed it was out of stock and would not be restocked. THEY MADE NO ATTEMPT TO CONTACT ME TO TELL ME THEY CANCELLED MY ORDER and THEY STILL CHARGED MY CC. WTF! I have spent thousands of dollars at Cabelas over the past decade, they will never get another cent from me. read more

Just a 2 hr. trip and well worth it. Got many great deals and a lot to choose from. If you love the outdoors this is the place to get your supplies. read more

I went when they first open a year ago and though it was cool but after that not so much there guns are over priced even went the government isn't trying to take them and on older used guns there over priced with the so call library of guns. Even the most common guns they are even over priced there staff in the gun department are not very friendly and not very gun savvy they go with what the packing say and don't take the time to take apart what they sale to know more about it or do the research they tell you want you want to hear to make the sale. and the don't know the laws very well I buy a ruger 10/22 and the guy doesn't think I can own it because it 22lr and they put gock 33 round mag on the sales floor win in Ohio you can only have 30 round mags so that is sad they don't know the laws and they can sell guns read more

Shows store hours as Today 10:00 am - 8:00 pm. We drove 40 miles and arrived at 6:05 pm and they were CLOSED! Had one small piece of paper taped to the front glass (not even near the doors) that stated as of Jan 4, 2015 they will close at 6:00 pm on Sundays. If they are that LAZY to not change their times on the web site, they don't deserve my business! Went to FIELD & Stream 8 miles away and spent our money there, they were open until 8:00 (they are open when they say they are)! read more

Masters of the bait and switch! Have a three week sale on a ruger handgun. Sale runs for three weeks, only enough in stock for first few customers on day one. They will draw hundreds of customers for this sale, only to find not available. read more

I went to Cabela's to buy a pistol-a 9 mm Sig Sauer P320 on sale which they had displayed prominently in their newspaper add. I went on Wednesday in the morning to avoid the crowds that are there on the weekends.I found the pistol display and was told I had to take a ticket which I did. So I waited. There were only bout 5-7 people waiting around but there was only 1 guy waiting on people for the entire length of the counter. So I waited and waited. I waited 1 1/2 hours for service. I showed the add and said I want to see this pistol to buy. He couldn't find it. If fact he couldn't find any Sig Sauer in the display case. So he talked to his manager in the back. He came out and looked it up on line and read info on the pistol. He went back to his manager. He came back and tried to order it on line. The web site wouldn't let him do that. He went to his manager & came back. He tried to order online again. and couldn't. He then found out that the P320 was pulled from the web site and no further sales were allowed. I asked when he thought he might get the pistol back in and was told 6-8 weeks. That seemed like a long time but I wanted that pistol. I asked for a rain check and was told that when the P320 come back I will pay whatever the price is then so no rain check. So the net of my first visit to Cabela's- 2+ hours wasted with nothing to show and knowing that Cabela's is only interested in the almighty dollar and doesn't give a crap about customer service. read more

I've been a Cabela's fan for years. Spent lots of money, been to stores all over the country including the original in Sydney, NE. I have the black level credit card. Hell, I've got family that works for these guys. I mean I am all in with Cabela's. But now I have a problem. I have noticed a significant decline in their customer service over the past couple of years, especially at the Columbus store. It's like they are doing me a favor just talking to me. Not all of them mind you...some of these folks will bend over backwards to make their customers happy. Unfortunately they are in the minority these days. So I walk into the store the other day and I am looking at the knives (I've got a thing for knives...can't walk past the knife counter without stopping to take a look). Anyway I spot this cool little CASE stockman and I kinda want to have a look. There's five Cabela's guys (I counted 'em) hanging around the knife counter having a really nice conversation. There's one other guy actually doing some work helping a customer with another knife. Do ya think just one of 'em could be bothered to come over and help me out? Nope...not one of 'em. That was pretty much the last straw for me. There are a lot of folks around the Columbus area competing for my disposable income so I really don't have to put up with that kind of lousy service from the folks at Cabela's. I'm not likely to be back any time soon and I think I'll get rid of the credit card too. Won't be needing those points any more. read more