This is for the rude lady who "helped" me to find what I was looking for. I first asked two different attendants about an item in clothing I was looking for, both of which said I'd have to ask someone in clothing, neither of which offered to radio someone from that department. I then walked around the clothing areas for 20 min searching for the item as well as an attendant and no one, not even someone helping someone else. So I then finally saw someone and I asked if she worked in the clothing department and she huffed and said "I guess... what do you need" (sorry if my question is inconvenient, I don't really love just walking around aimlessly much either) I didn't say that I was just appalled that she didn't even hide her annoyance. I was looking for a child's clothing item... so she points to the sign and sighs as if I'm an idiot... yes I know that there's a kids section but I can't find it in there. So I just walked away. It wasn't a busy day, I understand bad days but I'm just looking for an item and would like a little more appreciation as a customer to even just direct me to someone who can help. Probably won't return. I'll just go to Sportsman's, better pricing and nice staff. read more

Terrible customer service. You cannot purchase or pick up a firearm within an hour of the stores closing- even if you're the only one st the gun counter and 3 associates are just sitting around. Eventually one of them stopped talking amongst themselves to rudely tell me that I was too late to purchase. Unfortunately, this information isn't anywhere, and I wasted an hour and a half of my time and gas to get here to experience this. Unfortunately I will have to return here to pick up my online order. Will not come back- would rather pay my LGS. read more

Me and my son walked in to get a knife a cooler and a couple fishing rods and reels and because of my son was holding a knife that was in the package to The Cabela's ploy ease that is supposedly shoplifting we will never be coming back to this Cabello's unless their shit changes read more

Never purchase a firearm from this location. The old guys that are well versed in guns also need a few lessons in customer-service. I've never been to a place where employees are so condescending to customers, I get it, you hate your job. Did I mention the firearm customer service by way of phone? It's non-existent! Not only will no one answer after your call is transferred, but the women operators are rude as well! Don't bother leaving a message either, no one returns them. The gun associate named Chris (military hair cut, Hispanic looking) was one of the rudest men I've ever met & should think about how he speaks to customers. read more

If I get asked one more time "would you like to save 10% on your purchase by signing up for a cabelas visa".... So annoying. Some are really pushy about it too. The selection is awesome, prices are a tad more than most outdoor stores on most items. We live close by and we like to walk around and wish and dream. Our 1 year old loves the fish tank too! read more

Update of my Review from a day ago. Much better plenty of sales staff to assist very knowledgeable and friendly much better than the previous day so we bought a gun they were on sale the day before and was a little disappointed but had to get a gun for a Christmas present. Also I got a Cabela credit card so that took off $25 that helped a bit. read more

Cabelas new return policy has gone down the drain. We purchased 2 chokes for my shotgun and brought them home. Odds are they didn't fit, so we decided to bring them back next week. The following week we lost the receipt but we thought they would just look up our purchase history and we could return as they have done in the past, but now that Bass Pro Shops has Cabelas in its hands, they will only buy the item purchased back at lowest sale price. These chokes were 40 dollars a piece and we got 2 of them. They bought them back for 14 dollars a piece. That's a rip off if I ever heard one. I mean sure the receipt makes a difference but that drastic of a change make zero sense. read more

My wife and I drove over an hour to the Tulalip store only to find no one interested in assisting us. The employees seemed to be depressed, nice store but the atmosphere is lacking. My wife did find shirt to buy, however returned it after experiencing a gentleman clerk who did not even acknowledge her nor say thank you. He was doing her a favor for being at work. It was a complete turn off experience. Never will we return, I would like to send them a bill for my gasoline. Cabela's should take lessons from Costco on how to run a business! read more

Worst place to purchase a firearm. I purchased a HK 9 sidearm, I had to wait 2 hours for them to tell me I need to come back in 5 days. I then came back 5 days later to wait another 2 hours for processing just to be told I need to still wait. I came back 3 days later, they had all my paperwork and made me wait in line for another hour and a half (I'm still in line). DO NOT PURCHASE A FIREARM HERE! Worst experience read more

Oooh. I will NEVER return to this store AGAIN! I wouldn't even leave 1 Star for this store if I could. Customer Service is JUST HORRIBLE! The best I got from their store associates was absolute discrimination and downright unfair, unequal treatment. Plain as day. I am still just so upset. I left in tears. I have NEVER been treated that way. From ANYBODY, EVER. Could be because of the way I am dressed? Wearing sweats and a Tshirt. Maybe I just appear to be someone without a lot of money and/or may shoplift from their store?? I am unsure. I went into a dressing room to try on three items, which they thoroughly counted and took apart, separated, and shook from their hangers. Then upon leaving the dressing room, I returned back to where I had left my shopping cart only to find it was not there. The same Floor Worker was standing by and I asked him, "Do you know where my cart went? It was just right here." Which he replied, "Yes. Your cart had too many items in it so we took them and placed your cart of items up at Customer Service." I said, "Wow. Is that something you commonly do for Customers?" Which he honestly replied no. See I understand the problem retail stores may be having with theft but this is just not a fair and right way to approach the problem. I felt completely singled out and discriminated against. I did not have any more items in my cart than the next person beside me. I was not finished shopping and had clothing items in my cart that I wanted to color collaborate. But after this kind of treatment I was done shopping. As a matter of fact I did not want to proceed to Customer Service to purchase the items I originally had in my cart either. I just left at that point. Shame on you Cabellas! read more

Firearms section never picks up their phone! No one's really willing to help you out. Tulalip location is much closer for us but I would rather make the trip down to Lacey because their customer service is way better. read more

Worst firearm buying experience ever. The store is terribly understaffed and their system is horrible. The guy at the counter was pleasant and helpful though he sure did more typing on that computer than I have ever seen done before. Way more typing. Why? THEN you have to go somewhere else to pay. And wait. And wait. And wait. And then at least two people go over the forms and finally you get to pay and get possession of your firearm. It took much more than twice the amount of time to complete this purchase, start to finish, than I have ever experienced at other retailers before. No one has a sense of urgency, just moving at the speed of a glacier. I will never buy a firearm at Cabelas again. I will never buy anything at Cabelas again. read more

Okay, okay, okay..they deserve the 5* on the entertainment factor for my kids (Giant fish tank). Everything you could need for the outdoors.

We had a terrible experience here. The staff goes out of their way not to help customers. We tried to exchange something for a smaller size and waited 30 minutes with only 2 people ahead of us. Once it was our turn the lady was so incredibly rude that I left with my incorrectly sized merchandise just to not have to deal with her. We will never be back and I will never spend a cent at any Cabela's based on this inexcusable experience. I'm sure their staff is underpaid. They should invest in decent employees if they want people to pay for the "experience" because without a good staff they're isn't a positive experience. read more

My family and I have been coming to this Cabellas since the day it opened. We have purchased thousands of dollars worth of supplies and firearms. My dad, specifically, has spent A LOT of money at this store. He purchased me my first firearm here. Recently, he was there...purchasing another gun (he's a collector) and had been waiting for over an hour to pick up the pistol...he asked AMANDA if she'd be willing to throw in a box of shells since he has been waiting so long. She was really rude about it, but he persisted and she got the managers ok. He made a comment because she was being so rude that he could always go elsewhere to purchase his guns. Due to him making that comment...she put him on the 'don not sell' list, which we found out means that he is no longer allowed to purchase shells or firearms from this store. WHAT!? He's an upstanding guy...CPL, NRA lifetime member. He's spent THOUSANDS of dollars and recommends this Cabellas to everyone and this is how they treat a valued customer? He's written and called several people with ZERO response. This store has a lot to learn about customer service and how they should treat returning customers. My family and I will take our money elsewhere and will happily spread the word that this Cabellas is a joke! UPDATE: After several attempts at getting this matter resolved and persistence on my part the store manager was kind enough to confront this issue personally. He communicated with me several times to keep me in the loop and he made sure that everything was addressed appropriately. Much appreciated! read more

Worst store ever. Absolutely horrible customer service! Been fighting them for months now for problems with a product and they refuse to take any responsibility or stand behind the product. I am canceling my cabelas visa and will no longer shop at cabelas or cabelas.com based solely on my experiences with this store. Avoid this location and you will save time and money. read more

If I could give this place zero stars I would. I went Thursday evening to purchase a new gun that is $600.00. When I got to the counter and asked the guy if they had one he just laughed at me and said he doesn't have much of anything. I then asked him when they would be getting some in and he again laughed at me and said he didn't have a crystal ball. So at this point there was no way in hell I was going to ask if he would even order me one. I just called him an asshole and walked out for the last time ever in this store. I should have listened to my brother that had a very similar story trying to purchase a gun. Customer service is really not that hard but clearly this place needs to train or hire better employees. read more

I called the store at 8:53pm to ask about an item exchange because I had realized that the item I bought was not the item I received. The conversation lasted 2 minutes. She sounded like she didn't want to help me from the very beginning of the call. What ended up happening was, I had to ask if there was someone else I could speak with. And after several times of trying and the customer service rep telling me that the store was closed, I asked what the store hours were. The conversation proceeded with her hanging up on me without any warning. I was asking her for the hours so I can call back at the appropriate time. I do not usually buy from Cabela's and now I know why. I was not arguing with her, I was not yelling at her. I did nothing disrespectful but asked her if there was someone else I could speak with about the situation. And then of course, about the operating hours. What she did was very uncalled for and incredibly rude. I would give this rating zero stars, if it were possible. The only positive thing I got from that conversation, was that I was definitely having a better day than she was. read more

Their employees were very rude. We came in on a Saturday night right before closing and they acted like we were disturbing them. Oh and apparently Cabela's hates dogs. I really wanted to check out the store, but I guess I will just have to go elsewhere. I wouldn't want to stop their employees from having their power trips. Just sayin'. read more

This last Sunday my husband and I traveled from Tacoma to Marysville (67 miles) to pick a gun that was confirmed to be in stock. My husband double checked for this particular item and the clerk on the phone confirmed that it was available. Upon arriving, my husband found out that the gun was in stock but was "to be shipped" to another location. Needless to say my husband was very disappointed. When he expressed his dismay the clerk behind the counter told him, "Getting upset will not help". Really?!? I assure you my husband did not become belligerent or outwardly aggressive he just expressed that we traveled an hour and half to get this particular gun. I think Bass Pro's presence has totally changed how Cabela does business and they have lost us as customers. I have noticed the decline in merchandise and service since the acquisition. Customer service is definitely not a priority..... read more

I was so excited when Cabela's opened up come to find out that they have the worst customer service and the slowest cashiers and probably get tax credit for hiring the people they do because they are no help and extra slow they have a good selection that's about it. I would say order online not go in to the store. read more

I would like to start with a Five Star Shout out to Dustin in the Gun Gallery & the excellent.service by the store Manager at Tulalip getting my order in when the computer system was down. The only observation/critique I have is in the Gun counter customer service. The gun counter at Cabelas at Tulalip is different than Lacey for instance in customer friendliness & product description... I find the Gun counter staff at Tulalip seem unengaged with the customer & your simply a conversation they don't want to have! In closing great store despite all of that, It's simply important to note that you never get a second chance to make a first impression. read more

Where to go if you want be followed and profiled during your experience. Also if you've got a question about guns prepare to wait and be ignored. Plenty of other stores in the area that carry the same stuff at usually a cheaper price read more

Wow. Tried to buy boots yesterday. Successfully thwarted by three salespeople. There were two customers and three sales people in the department. The shoe department, at least, is sorely in need of adult supervision. Cabela's have great selection, to the point of actually being overwhelming. I was looking for a pair of hiking/hunting boots and spent about an hour deciphering their assortment. I had to pick a boot off the wall, and 'chase' the sales person to ask them to get me a pair to try on. I finally caught one in the next department. The chase would have been a great test of the boots had I been allowed to try any on. Staff would do hi-speed walk pasts about every 10 minutes deftly avoiding customer contact. My last contact was requesting a larger size. The Cabelan nodded and disappeared into the back room, never to be seen again. The hunt continues, at REI. read more

I bought Frogg Toggz Rain pants for my son and had to exchange them because it was too big for him. I went back with the receipt and tags attached, and was disappointed because come to find out all the store's M size for that rain pants were sold out they were on sale and a good price as well. I met Tina who helped me a great deal, exchanged the pants for a M but same brand,, different pants...with NO HASSLES whatsoever! Thanks to Tina and the rest of the Cabella team for making my visit pleasant and the exchange so smooth and seamless. You guys are awesome!! Talk about exceptional customer service! read more

Ordered a shotgun online. Received an e-mail the next day stating it was ready for pick up at this store. Drove an hour to the store, took a number and waited another 30 minutes only to be told they did not have the gun. Drove an hour back home. Next day, called customer service and they said this store has them in stock and there was no reason for me to be turned away. Gun counter staff blamed it on an e-mail glitch. All in all, very frustrating experience. Get it together people, these are guns, not widgets. Don't even bother trying to call the gun counter at this store either. They don't answer the phone and messages go unanswered. Very cool store, too bad the customer service doesn't align with their store image :-/ read more

I just left Cabela's for the last time after spending a lot of money there over the years. I just had a gun counter employee aim a rifle at my head. I pushed the rifle barrel away and caused the scope to hit him in the eye. He told me I should watch were I was going (I had not moved in at least a minute previously) and I told him he should never aim a gun at anyone and asked if he had any clue at all as to gun safety. I was then asked to leave by security. read more

I can't focus on a single reason for my dislike of this particular store but, there were a lot of little (negative) impressions. There were no Bargains in the Cave, just a lot of returns that weren't marked down enough. The ammunition prices are ridiculous, even for Russian calibers. Perhaps there was a general feeling of resentment at having to work indoors on one of the most perfect days we've had in a while made most of the staff seem pretty surly $199 for a Chinese Mosin Nagant? Ridiculous. The fellows in the gun library seemed more interested in taking inventory for their personal collection than helping customers. The one down in Lacey just seems to be a nicer place to visit. read more

Everyone was super helpful! It made me feel like everyone thought I was super lost. The employees accommodated for the fact that I was from out of town and they were super friendly! The store is HUGE and it was clean! I bought wayy too much here! read more

Customer service is atrocious. I have been here any number of time, I've given the store many chances, and every time I go it's a hassle. Employees will only pay attention to you to get you signed up for the credit card. Do not, I repeat, do not put anything (ever) on layway at this store. read more

Its not a super Cabelas like the one in Lacey but it works..Just dont expect to enjoy all the games, food and other activities like the Lacey one. Pistol ammo is very slim pickings right now and a lot of the pistol holsters are out of stock as well. Forget trying to ask anyone when any type of gun or ammo will be coming in on delivery because apparently the way Cabelas recieves their stock is by magic. I asked multiple employees in person and on the phone when they thought they would be getting some more gun stock and they all told me, "we dont know when our stock gets here. We just go in the back and if we got new stock then we bring it out" so I asked, "well if you did get a delivery, which day or days does that usually happen on?" and wouldnt you know it! The deliveries magically drop the product off without anyone knowing about it. and it almost seemed like every response I got was blamed on "the political up-roar" involving guns and ammo. anyways...if youre looking for anything involving guns or ammo then skip on over to Norpoint gun range or Kesselrings. Both places are stocked to the brim. read more

If you need to purchase a firearm and you value your time this is not the place to go. They sell a lot of guns and although they have a lot of staff working it still takes 2-3 hours and longer if it's a hot sale. read more

Patty the Manager helped made my day. I was looking for a specific item, but it wasn't in stock. She told me there were tons of boxes in the back and it might be in there...and asked me if I could come back in a few days. I told her the item was intended to be a birthday gift, that I lived far away, and I needed it in two days. She told me no problem... I'll have it shipped to your house... and it will be there in tow days! It was!! Love her... she even complimented my hair :) read more

Bought our first boat from Anthony several months ago. By far the best salesman to work with. Knowledgeable, professional, ethical, . . . Never felt pressured. Now that we've had the boat for a few months I can better appreciate all the recommendations Anthony made as well as the additions he talked me out of. The boat fits our needs perfectly -- a testament to the quality of listening and questioning Anthony did with us to determine our intended use. Follow-up support has been excellent as well. No regrets. Knowing what I know now I'd do the same thing. read more

Most awful customer service EVER when purchasing a firearm!! I highly recommend you go elsewhere! First, just to see a gun, it takes forever, I completely get that because people take long to choose. After you choose the one you want, you have to literally wait FOREVER to pay for it and literally sign a paper to start your background. Took them over 20 days to call me back and tell me it is ready. I literally walked into a completely empty waiting area to pay the one cent I had to keep on my account to be told by an extremely rude gentleman that I would have to wait 30 minutes or more. I totally do not understand their system. It is completely ridiculous that you make a customer over all wait more than 3 hours for the entire purchase. I will never be back again to purchase a firearm here. read more

I initially had a less than ideal experience but Jim P turned it around. I do want to thank Jim P who was manning the firearms display area. He was knowledgeable and eager to answer the questions I had about AR-15s. I had a bad customer service with another team member. I told Jim about it and he really went out of his way to rectify things. He brought the store manager over to talk to me and I explained what had happened. The store manager rectified the situation 110%. I initially wasn't planning on making a purchase that day, especially after my bad experience, but after the incredible response from Jim and the store manager, I decided to buy the AR-15. Jim and the store manager turned a one-star review into a great review. read more

I haven't been to a Cabela's so I have no complaint about the size of the place vs other locations. For me this location is plenty enormous. I love checking out the handguns and camping supplies since I am not a hunter or fisherwoman. Prices are a little steep but the selection is amazing. It's like IKEA, just a really fun place to poke around. read more

Nice store. Not as big as some of the ones in the south. I went here because I have been looking into getting into archery and I didn't know where to start. I went in and started talking to Caleb and he spent about 2 hours explaining a lot about archery to me and really helped me make a great purchase. He did lead me toward a compound bow but I had wanted and ended up with a recurve. He also showed me the recurve and showed me the differences. It was probably the best costumer service I had every gotten at a retail store. read more

We were parked with my truck and camper at the Tulalip, Washington location at about 8:00pm saturday evening June 29th when two people approached our camper. The woman had a Cabelas shirt on but the fellow that did all the talking did not. I assume he was some one from Cabelas. He proceed to tell us we could not park here as you do not allow over night parking. The sign at the entrance says RV and truck parking. There must have been 10 large semi trucks there which he did not say a word to them. As we enjoy shopping at Cabelas and Bass Pro and this evening we spent $100.00 in the store. Now after thinking about it I will be returning my purchases. It really bothered me and if this is how you treat your customers I will go else where. i do hope someone of value reads this. Thank you, read more

I purchased a pair of Costa sun glasses last summer in June. The salesman Tony told me how great they were. I chose a pair similar to Maui Jim. I was told the Costa's warranty was equal to Maui Jim and at a lower price. I lost a nose piece and tried to order a pair. Costa told me they no longer supported the model. Cabela's still sells them. The best they could do is offer me a 50% discount on another pair. But they wanted to keep the pair I paid 180.00 for. I was almost stupid enough to buy them when I realized I would be paying 90.00 and tax and loosing the 180.00 I paid. Costing me 270.00 for the half off pair. What a deal right. Well I had just purchased a 200.00 pair of Maui Jim's two days ago. I returned them and they wont be seeing me unless they make this right. I went to Cabbela's 4 times and got the run around, I contacted Costa and got the same offer. Sunglass Hut had the lame lame offer. All I wanted was a nose piece, or another pair of equal value that wasn't Costa. Was that asking to much? read more