I live in the Madison, Wisconsin area and have been looking nationwide for a nice 2018-2019…read moreMercedes GLS 550. I called Amin about the 2018 GLS 550 in stock. He assured me it was a great vehicle. I made the commitment to buy it, so I flew from Madison, WI to Charlotte. Amin picked me up at the airport and the car did not disappoint! The transaction went smooth and I was off driving the GLS550 back to WI, a 13hr trek! I was a bit nervous about a potential breakdown, but to my pleasant surprise it performed very well. There was a brake shimmy so I called Amin about it and he made it right with me and I am a happy camper with this 2018 GLS 550 ! Thank you Amin for making this a very pleasant experience and I do recommend checking out their inventory, or let him know what you want to buy. Amin is a very personable and customer focused businessman. Best regards, Keith

I recently purchased a Porsche Cayenne S from Carolina Auto Imports, and the experience was…read moretop-tier. The customer service and communication were truly exceptional, with staff that are professional, knowledgeable, and genuinely focused on making the buying process seamless. They provided clear, transparent information, making the entire transaction stress-free. If you are looking for high-quality vehicles and unmatched service, I highly recommend them. Key Highlights: Superb Communication: Kept me informed throughout the entire process. Customer-Focused: Professional and friendly staff made me feel valued. Quality Inventory: The Cayenne S was in immaculate condition. Highly Recommended: An honest, straightforward dealership.

Well, I couldn't have honestly foreseen a day when I would actually write a glowing review for a…read moreauto dealer that was a "Buy Here, Pay Here" business. In my previous career I was constantly warning people about them and the "Hidden Prices", "Sales Agendas", and "Smile at you while shopping, forget who you are upon Sale or Contract" and total lack of compassion "God help you or our Tow Truck will be there" mentality. Parks Auto Sales at 3804 Rozzelles Ferry Road in Charlotte, NC (980) 859-0480 has PROVEN themselves to be the exception in my experience. In my situation I was totally unaware it was a Buy Here, Buy Here, used car dealer; I was merely looking for a reliable and dependable vehicle within my price range and they had an ad on their web site showing one though just a little above what I was looking to pay but the vehicle had a CAR FAX report which I always would recommend to any buyer. I was a couple of hours away so before I went there I asked about a negotiated price which the owner, co-owner felt they could work with as this would be CASH deal and if I liked the car and bought it, would pay by check and pick up end of week after they had been assured the check cleared and I had made ride arrangements. The CAR FAX report I verified and was pretty much as advertised EXCEPT the ad listed it had a GPS which the one I was looking at did not. ALL other accessories were on the vehicle and in working condition. The vehicle had been well maintained and drove smoothly, but I noted the windshield was cracked. Since my intent was travel, GPS was a big deal and co-owner agreed it was a mistake when entered as the equipped package typically DID HAVE a GPS but original owner must have opted out of it. I was seriously debating whether to keep shopping and thank them for their time or see what terms we could come to that might entice me, as long as they likewise agreed to replace the windshield. We successfully found a middle ground and I wrote out a check and would pick up the vehicle on that Friday. On the Friday, things went smoothly, all paperwork was in order and I drove the car home. At this point I will point out they had a new office employee who was there handling everything and the ONLY thing that slipped through the crack was a TEMPORARY permit on the back. I "PRESUMED" that was a given when getting a car, but was a "New Guy" oversight that ended up without any consequences. The owner and I have remained in touch and he stands by what he sells 100%. Mind you when sold "AS IS" means just that, in this case with Parks, you get a AUTOFAX report which is genuine when available. The vehicle is checked over carefully before it is even offered for sale. There is NO "bait and hook" deception and it was a very pleasant experience to find a used car dealer and especially one that offers BUY HERE PAY HERE. After a career spanning 24 years where I typically involved more than I care to count with places my subordinates had dealt with, and NEVER thinking I would even consider doing so; in all honesty I finally found one I wouldn't JUST recommend but would HIGHLY RECOMMEND! YES, they are THAT HONEST. As a disclaimer I want to make it perfectly clear I have been in NO WAY compensated for this review, and the owner himself can tell you I am blunt but upfront honest. I found the owner to likewise be a very HONORABLE and HONEST man. At almost 77 I have dealt with all sorts of new car, used car dealers and as stated been in situations involving this type of dealership BUT this is ONE that stands ABOVE them all. Hope you stop by and check them out.

Great people excellent customer service. Went to purchase a car for my son. They really work with…read moreme on the price took their time and let me drive several cars Thank you, Parks.

This company is BS. I have made nothing but on time payments and the moment i need their help they…read morearen't there. They give you two payment plans the ENTIRE contact. Firstly I was told it was per year. But also one of the ones i used was not knowingly by their sales rep who assumed i needed it when I first purchased the car when I told her I would make my first payment right then and there she offered it to got my pay schedule. They are a joke and the new ""FINANCIAL" manager got a control issue she literally SUCKS. She is so rude and childish. They may be willing to help if have bad credit but they aren't there for you when time gets hard.

If you are looking for a vehicle and need financing this is the place to go. Stress free process…read moreand I enjoy the vehicle that I have purchased from them. It has been very reliable and I love my car. Monica is very understanding and she works with you with no hesitation. I would highly recommend Cannon Auto Retailer to anyone who needs a vehicle. I have had some bad luck over the last few months and my situation has changed sense I purchased my vehicle and they have been nothing but nice and understanding and tries to work with me. So if you are in need of a vehicle please go to Cannon Auto Retailer and give them your business.

I have had my car serviced here numerous times and each time the service has been always very good…read more Each service representative was very attentive and communicated with me. I actually did not think the service could get any better, but I was mistaken. This time when I came in for a basic oil change, the tech spotted a whole in a tube and leak in the timing cover. When the service representative, Sydney went above and beyond to reach out to Lexus to see if they could assist me because my warranty had just expired. She made sure to assure me that she could not promise me they would help me. Well, Lexus came back and authorized repairs that would have cost me several thousands. I am grateful for my Lexus experience as a long time customer and I am grateful for Sydney going above and beyond to even try to see if they would allow my car to be serviced under the warranty. Thank you Hendrick Lexus North Lake

Finance Manager, Salvatore Rizzo is a consummate Business Professional! Knowledgeable,…read moreprofessional, courteous and results driven. He has met our financial needs twice and each transaction, seamless. He always makes the Hendrick experience a good one.

This review is about my follow-up service with Super Eagle. Unfortunately, this experience was…read moretotally different. My first service was to address a brake issue. I was told that my front brakes were at 1% and that I would eventually need to also have my back brakes fixed. So, I got the front brakes fixed, but when I picked up my car, I still heard a disturbing noise. I called Jake at Super Eagle and shared the concern. Jake responded appropriately and said to bring the car back. The sound became worse over the weekend. When I took it back, I did not get the same type of service as before -no text messages sharing the status of my car and no calls with updates. We called three times and only got voicemail. Upon finally hearing from them, I was told that my back brakes/pads were basically gone - metal on metal, and they couldn't/didn't even try to drive it to hear the sound. It is unacceptable that one week later, my car was worse. Hubby and I have concluded that they replaced the wrong brakes the first time. This mistake, the absence of updates, and the subpar level of service were extremely disappointing. Full disclosure - after expressing our displeasure, we were given a discount of maybe 15-20% Unfortunately, my initial excitement of finding a new shop for my Volvo is gone. I'll keep searching for a consistently dependable shop.

Trash. I sent my car here thinking they were good because I went there in the past for oil…read morechanges. My car was diagnosed, they said once they fixed the things quoted my car would be back to normal. 2097$ later my car come back with a rough idle. No way! After I paid for unnecessary things and then they didn't want to address the problem they apparently created on some way. I'll never go back. In my opinion they are only worried about making maximum dollar...not caring for the customer.

Taylor is one of the good guys in the automotive industry! Up front, honest, offers Carfax reports…read moreon every vehicle, lets you know about any flaws before even asking. Hard to find these days! I'd buy a car from him sight unseen. Thanks buddy!

Our family has purchased 5 cars from Taylor. He is fair and honest. Taylor's family has a long…read morehistory in the auto industry. Taylor Smith is the place to go for a car.

I thought I was an Audi customer for life after having both the 2022 and the 2024 Audi E-Trons. I…read morehave been in a lot of SUVs and nothing drives as smoothly and as quietly as the E-Tron. Every time I am in a gas car now, I am super annoyed with how clunky and loud it is. The features of the E-Tron are also amazing. I am for sure an Audi for lifer now after the exceptional customer service I got from Raymond Carruthers. He's an excellent sales person and this is coming from someone who was in sales for 10 years (B2B then surgical device sales) and who cannot stand it when sales people are pushy or use BS tactics like "well if you sign up today then I can do X but I can't honor that tomorrow." Ryamond goes above and beyond for his clients, he never uses shady sales tactics, and as long as he's at Audi, I'll come back to this dealership each time I need a new vehicle. THANK YOU Audi Northlake and Raymond!

Two weeks ago, I left a 5-star review. Since then, I have experienced what I believe is the real…read moreAudi Northlake, and my opinion has changed dramatically. I purchased an Audi Certified Pre-Owned A6 expecting the quality, inspection standards, and peace of mind that the Audi CPO program is supposed to provide. Instead, the vehicle has now spent more than a week in the service department for a speaker rattle and an engine/driveline vibration that should have been identified before the vehicle was certified and sold. The service department's repair for the speaker rattle consisted of applying felt tape, which resulted in a roughly two-inch gap between the door panel and the sheet metal. As for the driveline vibration, I completed test drives with two different technicians, both of whom acknowledged the vibration was present. Despite agreeing that a problem exists, no solution was offered. I raised my concerns with Sales Manager Sean Fairman and asked about options to unwind the deal or find a reasonable resolution. Initially, I was told that a vehicle could be sourced from another Hendrick dealership and that the numbers could remain the same. However, after presenting three different vehicles as possible solutions, I was ultimately told none of them would work and that no vehicles could be transferred. I was then informed that trading out of the vehicle would effectively require me to absorb approximately a $10,000 loss because, as I was told, "it's your car now." This response was particularly disappointing given that Hendrick operates a large network of dealerships and inventory. Rather than working toward a reasonable solution for a customer who had just purchased a Certified Pre-Owned Audi with unresolved issues, I felt my concerns were dismissed. Used vehicles can develop problems, and I understand that no car is perfect. However, when a vehicle is sold as Audi Certified Pre-Owned, customers have every right to expect that significant issues have been identified and addressed before delivery. More concerning than the vehicle itself has been the dealership's unwillingness to stand behind the product they sold and work toward a fair resolution. This experience falls far short of what I would expect from both a premium automotive brand and a flagship dealership. As a result, I will be filing formal complaints with Audi of North America, the Better Business Bureau, and exploring my legal options. I sincerely hope Audi Northlake uses this feedback to improve both its inspection process and its customer service practices so that future customers do not have a similar experience.

Had a great service experience today with Tindol Ford…read more Call to schedule was a breeze and the person I spoke with was very helpful to determine my needs and timing. Hota quote that was exactly in line with the final bill. Arrived right as they opened for service and was greeted immediately, confirmed what was to be done and was directed to the waiting area, where there is ample seating, free coffee or tea and vending machines. Service was completed in 35 minutes, no surprises or upsells, fast and courteous checkout and our car was well taken care of. Really pleased with our experience and treatment. Was worth going a little further out than the dealers closer to uptown who never got back to me,tried to put me through an automated maze of phone prompts and had horrible reviews to boot.

Went in because my catalytic converter was stolen and I had a tailgate recall. I told the service…read moremanager my skid plate was in the back floorboard and it needed to be replaced after the new converter was installed. Well, they forgot the skid plate, clipped a wire while they were fixing the recall on the tailgate and thought I would not notice. When they confronted the service tech, he admitted that he cut the wire and put some electrical tape around it. It took 2 more visits before they actually got everything fixed. Can't see going back for anything.