Went to get my car serviced. I made the appointment the day before but when I arrived they had no…read morerecord of my appointment. I was disappointed but Raphael said they would still take me. Told me it would be about and hour and a half which was normal. I waited in the lobby which is great because they have ports for you to charge your phone a tv and complimentary water and coffee. They also offer to drop you off across the street at the local shops if you like. My service was actually shorter than expected and they even washed my car. Also if you are looking to buy a car they really work with you to get you in the price range you are looking for.

I wish I could leave 0 stars. This is the most dishonested, incompetent, and unresponsive place in…read moreCharlotte. My mother took her car in for an issue that needed to diagnosed. She paid for that. Was told the problem, quoted a price. Then received no updates or calls until they called for pickup. She was then told the service cost $900 above the quote. She paid, picked up the car and she drove it 2 times and the same thing happened as before the supposed repair. She called, my uncle called and final received a call back and was told to bring the car back... another tow fee. Only to have them say it was something else and that cost $400 more. Brandon told her he would speak to a manager regarding wiping the charge but that was 2 days ago. We have attempted to call a service manager only to have AI interception of the call stating "the inability to transfer a call". I guess we should call Action 9. My mother is elderly on a fixed income and this feels like a SCAM.

I live in the Madison, Wisconsin area and have been looking nationwide for a nice 2018-2019…read moreMercedes GLS 550. I called Amin about the 2018 GLS 550 in stock. He assured me it was a great vehicle. I made the commitment to buy it, so I flew from Madison, WI to Charlotte. Amin picked me up at the airport and the car did not disappoint! The transaction went smooth and I was off driving the GLS550 back to WI, a 13hr trek! I was a bit nervous about a potential breakdown, but to my pleasant surprise it performed very well. There was a brake shimmy so I called Amin about it and he made it right with me and I am a happy camper with this 2018 GLS 550 ! Thank you Amin for making this a very pleasant experience and I do recommend checking out their inventory, or let him know what you want to buy. Amin is a very personable and customer focused businessman. Best regards, Keith

I recently purchased a Porsche Cayenne S from Carolina Auto Imports, and the experience was…read moretop-tier. The customer service and communication were truly exceptional, with staff that are professional, knowledgeable, and genuinely focused on making the buying process seamless. They provided clear, transparent information, making the entire transaction stress-free. If you are looking for high-quality vehicles and unmatched service, I highly recommend them. Key Highlights: Superb Communication: Kept me informed throughout the entire process. Customer-Focused: Professional and friendly staff made me feel valued. Quality Inventory: The Cayenne S was in immaculate condition. Highly Recommended: An honest, straightforward dealership.

I visited with a family member. I learned that the terms offered are primarily specific to those…read morewith less-than-stellar credit. In the app, you can check the required down payment and monthly payment of a vehicle you like. I don't think it shows the interest rate. While I can appreciate this opportunity for those who need it, I advise you to check the interest rate so that you know. It was not offered to my family member until we asked about it. The down payment and interest rate depend on the vehicle selected (year and miles). You have to do quite a bit of math to determine the rate on your own. Please don't go in unaware.

This review is about the company, not the employees -- the staff we worked with were courteous and…read morehelpful throughout the process. My daughter purchased a car she loved from Drivetime. Unfortunately, just two days after bringing it home, the vehicle was already in the shop with electrical problems. To their credit, they honored the 5-day guarantee and repaired it at no cost. Two months later, however, I was driving the car home from a car wash when it suddenly shut off while I was in motion. Thankfully, I was driving -- not my daughter. An approved SilverRock repair shop was less than three miles away, but on the way there, the car shut off several more times while driving. Each time I had to pull over, restart the vehicle, and hope it would keep running. I was fortunate there was no traffic, as this situation could easily have resulted in a serious accident. After arriving at the repair shop, they kept the vehicle for a week and eventually told me they had never seen an issue like this before and advised me to take it to the dealership. Because the car was too dangerous to drive that far, I had to pay to have it towed. The dealership then kept the vehicle for several days and also stated they had never seen anything like it. After another week -- and multiple calls between different dealership service departments -- they finally determined the cause and how to fix it. When they contacted SilverRock for approval, the claim was denied. SilverRock wouldn't even pay the diagnostic portion, leaving me to pay for the actual repair out of pocket. Three months later, the check engine light came on again -- and we hadn't even owned the car for six months. When you buy from Drivetime, you are given a pamphlet listing what SilverRock covers. The approved repair shop submitted another claim, listing multiple components that needed repair. Some were marked as not covered in the pamphlet , but others were not listed as exclusions -- so one would reasonably expect at least a partial approval. Instead, SilverRock denied the entire claim. Their contract allows them to call a part "inclusionary," meaning that even if it is not listed as excluded, they can still deny coverage if they claim it is related to a non-covered part. This loophole allows them to deny nearly any claim -- forcing customers to pay out of pocket for major repairs. The result: unreliable vehicles and a warranty that provides little to no real protection. These cars are lemons, and the SilverRock warranty is a scam.

I read a lot of reviews and I was a little nervous at first, however I worked with two salesmen…read morethat both treated me great Roy and Darren. At first there were a few issues with getting me financed with their lenders (mostly just proof of residence as I live with a friend and I do not have any bills in my name) but after sorting that out and spending a total of about two hours at the dealership (in my opinion that is not to long based off past experiences) I finally am about to leave with my m3. The only reason I gave this place 4 stars instead of 5 is some other salesman came up to me asking my name and trying to snipe the sale from Roy and Darren, which I didn't appreciate at all. Besides that my experience was good. The showroom is clean and they play r&b type of music and not like trap kind so that was something I really appreciated. Everyone was pretty much nice and my finance manager was efficient with the paperwork, I was only in his office for a short amount of time like 10 minutes which was great. Normally that's the Grind type of part where you get pushed into all these extra warranties and stuff, but with this guy it wasn't. Maybe that's because this is not a new car dealer it is a used dealer and I have never bought from a used dealer before. Regardless of the reasoning it was nice that no one tried to add an extra $4000 on to my loan. Jose colon was the finance manager. Sorry for putting it at the end

I don't know how they, Adams Auto Group, sleep at night after selling people junk cars! They don't…read moreeven deserve 1 star. A week after we got the truck, the problems started. It caused us to lose jobs and miss out on several potential jobs. They showed no kind of concern or offered any help. These people need to be put out of business. We work too hard to have to pay for something we can't even use or have to fix before we can use it. What happened to honesty and integrity? Greed has taken over and it's very sad and unfortunate! I will tell everyone I know to never consider purchasing a vehicle from these people. I wouldn't buy a bicycle on sale from this place! God will not reject a man of integrity, nor will He support the evildoers (Job 8:20).

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

I just recently went to journey auto sales last week. And i couldn't have been happier with the…read morecar i purchased and the customer service i received. Jacob was amazing!! And the other guys there were amazing people and very helpful. very accommodating and reasonable. Highly recommend!

We had the pleasure of working with Jack Catt at K D Automotive to purchase a car. Jack was very…read morehelpful and proficient. Not only did he make the process easy but he had everything in process when we came in. The car was nice and very clean. Go see him........Jack will get the deal done!

From the owner: KD Automotive Inc is a family-owned and operated used car dealership. We are here to help you get a…read morecar with our guaranteed credit approval! We offer a wide variety of services for both buying and selling vehicles, including a consignment program. Contact us today for more information! Our inventory is full of affordable and reliable vehicles. You can check out our inventory, with free CarFax reports, on our website. Feel free to come in and test drive the vehicle of your choice. Stop in today!

They made the headache of buying a new vehicle so easy for me! Angelique was so sweet and very…read morehelpful! She was patience, let me take my time and view every truck I wanted to, no attitude or anything. Dean was also great and a pleasure to work with. I was in and out with a nice 2026 truck in just a few hours, everything handled there. All I had to do was sign some paperwork and make my payment and drove off a happy customer of a brand new truck! Go see Angelique today!

Absolutely predatory dealership. They will hide charges and the charges will be outrageously and…read morehilariously expensive. Came for a state inspection and they charged me $320 to tell me they couldn't pass me. Didn't tell me the costs up front, gave very confusing information and tossed me between departments, rushed paperwork in front of me without time to look through it. Not to mention horrible customer service. "Eli" was unhelpful and unsympathetic, and completely failed to communicate what services they were doing and what anything cost. I had asked for their rates or a quote online before and their AI bot that runs their emails never answered me. Only found out when they wouldn't give me my car unless I gave them $320 for absolutely no reason. To be clear, no services were done to my vehicle. I paid $320 for this. Scam artists. Never going back, and you shouldn't either.

I've purchased three Mitsubishi's from Planet Mitsubishi and I have to say they have really done a…read morefabulous job. Alan is amazing running the service department and making sure that the car is kept running perfectly...not that these cars really ever need anything other than the obligatory normal maintenance. The last salesperson was fabulous. Pierre was knowledgeable and none of that crazy high pressure that you get at other dealerships. He was interested in getting me in a car that would make me happy. I love my new Outlander Sport and have to say that the friendly and professional treatment is why I keep going back. These are great cars for a great price.

Avoid at all costs. This business sent out a phony promotion by mail misleading people to believe…read morethat they won cash, which they need to come to the store to claim, when in reality the "prize" was a $10 pair of headphones. The terms of the promotion, which specify that the alignment of winning symbols has no connection to the winning prize, were completely buried in the fine print on the BACK of the promotion, and there was no clarification when I called in ahead of time. While the initial representative whom I spoke to was understanding about the situation, I then spoke to an individual named Ed who was completely rude, unapologetic, and demeaning. These sleazy and underhanded business practices are exactly what I would avoid when purchasing a new or used vehicle.

We rented from Carolina Rent a Car and I left a very special item in the vehicle. While I wasn't…read more100% sure that's where I lost it, I went by any way to check. It hadn't turned up at that point...I left my number and a description of the item. After a week I was sure it was lost forever but two weeks later I got the call!! They had recovered it while cleaning the vehicle. Their honesty and integrity goes such a long way. We will absolutely rent again!! Thank you

the biggest scam of all time they are ,looking and seeking ways to capitalize off the customers…read morecars are dirty and wrecked when you get them but then they try and charge you for the damage that was already there!!!!! im looking to get a lawyer right now as we speak because this company is straight up bullshit.... mike is nasty and a liar, matt maybe the only one with good customer service. curt just there for a check he see the damage and still dont say shit but cosign that it is new because he afraid of mike...... please if you know what i know dont mess with them or you will need a lawyer just like me

My parts girl Lucky or Lucy always has the know how and gets me guided in the right direction. I'm…read morethe Volvo and Janet Jackson guy and they all yell and greet me when I come in. Feels like home and always glad to go there.

Nice place for used car parts. They have a good selection and you can rent a wheelbarrow for big…read moreparts or a golf cart. You can also print a receipt with the location of the vehicle you came to pull parts from. Recommend bringing boots or work shoes, because the yard itself is rocks which can be rough. Otherwise good place.